Flight Centre South Africa Omdömen 

Excellent service big shout out to Leiland McKenzie, for fast an professional service!

Review for Jodie Latagan – Flight Centre (Cape Town)

Unfortunately, this was the worst travel agent experience we have ever had. We booked a large family trip for 13 people (including three children) travelling from Johannesburg to Egypt (Cairo and Sharm el-Sheikh) in December 2024. We specifically requested and paid for high-end 4–5 star accommodation and services, yet the overall planning and execution were extremely poor.

Significant additional costs — including compulsory New Year’s Eve gala fees costing thousands per person — were only communicated shortly before departure. These should have been disclosed upfront during the planning and booking process.

Transfers were consistently problematic throughout the trip. On arrival, only one small “money bus” taxi was arranged for 13 passengers with 26 pieces of luggage, which was completely inappropriate. Similar issues occurred multiple times in both Cairo and Sharm el-Sheikh. We were forced to arrange and pay for alternative transportation ourselves just to make flights and hotel transfers. Despite already paying for transfers as part of the package, we were never refunded for the services that were not delivered.

In Cairo, an entire additional hotel room was booked and paid for unnecessarily. This room was never needed, was a complete waste of money, and was also not refunded.

Communication was extremely poor while we were overseas. When urgent issues arose, we struggled to get hold of our agent and were left to resolve problems ourselves during what was meant to be a premium family holiday.

Overall, the service was unacceptable for a trip of this scale and cost. We expected far better organisation, transparency, and accountability. We would not recommend using this agent.

Staff was extremely helpful and patient

Best most direct flight for a reasonable price

Excellent you for responding quickly and Thank you so much.

Charmain responded quickly and answers all my questions and look at different options inline with my budget.

Immediate response by email. Required information and assistance received. Time of departure on 20/2/2026 same as on 13/02/2026. No overnight-stay in Johannesburg required. All my needs/requirements were met. It was hassle-free.

Reliable and understanding mutual respect and qiuck response to personal matters

I have always dealt with Michelle at Flight Centre Greenstone and she always goes above and beyond expectations to assist me all the way from Flight bookings to any queries. Thank you Michelle

Tavyn very kindly and skilfully spent the better part of a full Saturday in about October 2024 helping me organise flights for my daughter and her family, from Brisbane, Australia to Johannesburg. It was very difficult trying yo accommodate the family's wishes and flight availability over the Christmas period, but Tavyn did a great job
Thks Tavyn!

Thank you, Jeni-Lee Brits at Flight Centre Kimberley, for your quick and professional service. It's been a few years now that we've been working with you. You know what you are doing and you do it well. This time our travel arrangements were a bit complicated, yet, you did it all quickly and efficiently.

Thanks for your informed and helpful manner.

I had to wait a while for response on my requirements.
Turn around time is 👎

Megan Prinsloo has exceptional customer service skills. So fast to reply, and friendly and patient

Dealing with Yuthika Rabilal at Flight Centre Hillcrest Corner, KZN, made this experience extremely exciting because she is a naturally enthusiastic Agent. She was professional and listened to our needs. We said that we wanted to go at the cheapest rate and she found us the cheapest rate for our destination. She also helped us to choose the seats wisely from her own experience of having travelled to Australia.

Tried calling x3 times for assistance your centre on 18 Jan 17h30 no answer

"Huge shoutout to Karen Ackhurst for her outstanding support! After a rocky start with a different consultant, Karen took over my booking and handled everything with grace. She took the initiative to fix every error and made sure I felt heard and valued as a customer. Her problem-solving skills and positive attitude are exactly what great service looks like. Thank you, Karen, for going above and beyond to make my trip possible!"

Lauren from flight center was extremely helpful in getting a ticket to the U.K fast, However when making payment had to request banking details multiple times eventually receiving them on the 10th email and then did not get told no baggage allowance until at the airport check in. That extra costs would apply. Please Listen to the customer as well as explaining extra costs.

We had such a wonderful experience with our travel agent from flight centre Rosebank.
Shresta Dipooa was extremely professional and so knowledgeable and assisted us step by step and nothing was to much for her. Her service contributed to our most wonderful December holiday. Flight centre and Shresta deserve a 10 out of 10 rating ⭐️⭐️⭐️⭐️⭐️