Flexycars Omdömen 

Really friendly guys at point of sale, car looked fair for the 10k - unfortunately thats where it ends... i bought a ford galaxy around 4 months ago and ive not been able to drive it, its been in a garage the whole time. As i was driving home a load of fault lights came up, i arranged to send it back (from northampton) for warranty repair - (alternator) they delivered it back to me, failed again, got my local garage to look at it, needed transmission service, new alternator, new battery - now the ECU unit is faulty and has to go off to a specialist to investigate... ive spent nearly 2k trying to get it back on the road and it still isnt 4 months later. Ive emailed numerous times with no response, called dozens of times and been promised callbacks which never materialise - just a really bad experience. They should really take it back and refund me

Worst customer service ever....liar..unprofessional. It is a zero star company. Called multiple times to get an answer, Farooq is unavailable and other staff has zero idea - couldn't help at all. Farooq is the rudest sales man you will ever encounter, I wonder who owns this company. Never inform us about the status of our car, never get hold of Farooq and other staff got no knowledge. Bunch of liars - all they do is lie, verbal assault..extremely disrespectful. I advised no one do business with them, the five stars must be purchased one.
Feels like started on a wrong foot by getting car from here.

Great experience, quick and easy p/x and sale, would highly recommend! Jaz was a pleasure to deal with. Thanks!

Great service good guys

Avoid Flexy Cars at all costs!

My biggest regret was not checking reviews before purchasing a car from Flexy Cars. When I arrived at the venue, I was immediately shocked by the state of their "shed" of a business. The ceiling looked like it was about to cave in, and papers were scattered everywhere. It resembled a farm more than a professional car dealership.

I was told the car would be ready upon arrival, but after waiting for three hours, I was finally handed the car, assured it was in perfect condition. I made the mistake of paying in cash, as they didn’t accept credit cards. They also tried to pressure me into paying for an additional warranty, but I thankfully deferred.

However, as soon as I took the car for a drive, I knew something was wrong. Warning lights started flashing, and the steering felt off. I also noticed the car was missing badges, and one of the headlights wasn’t working. I immediately returned the car, only to be met with rudeness from the manager, Farooq. He brushed off my concerns, telling me it was cheap to fix and I should come back the next day if I had any further issues.

Unfortunately, things got worse. As I drove the car for a brief 10-minute trip, the wheel suddenly detached from the car, causing it to shake and putting my safety at risk. The wheel rolling off the car could have caused a fatal accident if I were driving faster. The car was towed, and I was left stranded.

For the next month, I struggled to get a refund. Every time I called, I was told to call back tomorrow. After countless attempts, I finally received a call from their "legal team" (which I had recorded, after which they abruptly hung up). After much persistence and many phone calls, I eventually received my refund.

Please, do not make the same mistake I did! Flexy Cars is a fraudulent business that puts customers in danger. Save yourself the hassle and avoid them at all costs!

Untrustworthy & unreliable
I gave Flexy Cars SO many chances to get it right - every single time their promises were empty and they let us down.
We purchased a car on 23rd November 2024, after the purchase I had to return 3 times week after week with faults to the car. The first two visits we were told it was fixed until the final time I visited when I was told there was an electrical fault and an update needed to be performed at Land Rover. Sounded about right? I was told to bring the car back, that they had a “mate” at a local Land Rover who would do the update and there would be no problems. Soloman assured us we would have a courtesy car until I got mine back. I was told to wait until after Christmas but that the car was safe to drive until then.

Over this period of time, multiple fault codes came up - after each one I called Flexy Car and was told to ignore them and continue driving.

On 27th December when on the motorway the car wouldn’t change gear, it completely broke down with my whole family in the car. It was then that my real problems began.

I called multiple times and was given their popular phrase “call you back in 1 minute” over an hour later I had totally lost my temper and had managed to speak with a manager.

Farouk tried to appease me by telling me the car needed to go back to them but that there would be no courtesy car and that he didn’t know how long they would have mine. He patronised me multiple times, mansplaining what an electrical fault was and that it was out of their control. After threatening legal action against them I decided to end the conversation and find a solution myself. I can only thank Ahmed for upselling us a third party warranty so I was able to do this.

Each time I had returned to Flexy Car, I had enquired about using my third party warranty rather than keep returning to them - I was told I couldn’t do this until I had owned the car 3 months as during that time the car needed to be returned to Flexy Car. This is utterly untrue.

Farouk called me a few days later and explained that he had arranged for a recovery vehicle and a courtesy car to come to me, he asked if I would give them the chance to correct the problem. During this conversation I told him the car was driving (albeit with multiple fault codes) and he totally retracted his offer saying I needed to drive it to them. We were not driving the car out of genuine fear of its unreliability and I refused his offer. He then called my husband and it was agreed that a recovery vehicle would come to take our car away, deliver a courtesy car and that Flexy Car would finally fix ours.

We were given a date 30th December and a time slot for 10am - 10pm by lunchtime we had no confirmation of this and at 5pm we were told that it wasn’t happening. It was rearranged for “first thing in the morning”. At 1pm the following day I was called to say it would happen in the afternoon. By this point we lost all faith in the company and told them we didn’t want them to come.

Today the car has gone for investigation- it has found there is an engine fault, a timing issue and an exhaust problem. Not an update at Land Rover then?

The car will be dealt with through our third party warranty

This company should be called FaultyCars not Flexy Cars. The only thing they are “Flexy” with is the truth.

Mitsubishi is amazing, got the car for pco and these guys helped so much, very good service was sceptical at first but after going in to flexy had fantastic service start to finish thanks Ahmed and team!

Love my new car and Ahmed was very helpful sorted out all my queries and service overall was fantasticb deffo coming back for my next car too

Very helpful for helping me choose Mt dream car will comenback for the next

Very helping choosing a car for the my family very thoughtful for listening to my ask and getting it the right car for my famiky

Good cars for good price

I bought my VW Tiguan from flexy 6 months ago. They were very prompt with all the queries, sorted finance for me in a speedy manner and dealt with any issues. I would definitely be back for another purchase.

Purchased my Audi A5 from Flexy. Farooq was helpful and talked me through the finance process. I will be back for an upgrade for sure.

WARNING!!!! PLEASE READ all the reviews before buying from them, I wish we did before going to check out a car!

Paid a deposit fee £100 to check the car out, have been told there's no issues with it, so we drove few hours to see it. I had a feeling something was off, as the price was too good to be true. All their car prices are too good to be true by the way!

Luckily I brought a friend who understands cars really well. Upon checking the car, straight away, he noticed wrong tyres! They were not original, way too big for the car and wrong size, and it would have been at least £500 to change them. Because of this the sides of the wheels were scratched etc. I didn't think much of it at first. Once we put the car on, engine light popped up. We asked them to get an electrician with some device to quickly plug it in and remove the fault. They said they don't have the device! The device cost max £100, and for someone who deals with cars claiming they don't have it, it was very suspicious. They kept asking us to pay deposit on the day and they would have taken the car to their electrician to remove the fault, but we refused. The salesman kept trying to persuade me to buy it as apparently "it's a good car" and not listen to my friend as the car is for me and not for them. That I should be the one to make a decision and kept trying to guilt trip me and play around as much as he could. Kept asking me to pay the deposit of few thousand pounds to begin with and not worry about anything, as it would all be covered by the warranty and they would fix and only then i would pay the rest. They came up with a story that they only fix serious problems once they receive their cars and when it comes to "small" problems like this, they wait for people to pay deposit and only then fix all the little faults or anything that we arent happy with.

Logically thinking, if you are trying to sell something, you would want it to be at the best condition before someone checks it out, so the whole story was a big bullshit sorry to say.

Once again they kept asking us over and over again, to pay deposit on the day and not worry about the fault, claiming they would fix anything and I could bring it back if there's any issues that I find afterwards.

Problem with that is, if it was only an electric fault, it's easily removed with some little device and takes no more than 15mins to remove. If there's a fault with an engine, the light would keep coming back in a few days! That's why they're unable to get rid of the engine fault light, because the fault is not just electric.. its a fault with engine! And they keep claiming they would fix it after deposit is paid.

They seemed very unhappy that we refused to buy a car and someone even mumbled in front of us very unhappily "we even kept the car for few days for them". Yes, that's why the deposit was paid, for you to keep it! What a disappointing experience, and now they don't even want to give the deposit back. I will be getting my bank involved. On the day they said they can't do it and I need to email. I keep emailing and no reply! Disgusting! Unprofessional! Scammers!

Shameful, horrible people. Shame on you! How do you sleep at nights scaming people like this..

Keep your family business to yourself and stop hurting people! Making money on someone else's unfortunate decisions to trust you!

DO NOT TRUST!

Farouk, the alleged sales manager, is abusive.

Their sales ploy is to sell you a warranty, deliver a car that breaches the SGSA and CPA 2015, string out responses in the clear belief that you will run out of time for short term rejection - as a lawyer I know that that doesn't work, but I feel so badly for those people who do not and put up with this utter, unlawful, rubbish - and then say they will put right all the defects FOR FREE.

Only, after they take the car back - low loading it because the brakes failed - yes I know, right! - do we hear from the warranty company that they are CLAIMING on our warranty to put right the defects in the car that they sold that clearly was NOT FIT FOR PURPOSE. That means they are using a facility that we paid for, to try to claim to put right a car that they sold that was defective, and in breach of Consumer Protection legislation and the implied terms under the Sale of Goods and Services Act 1980.

I deliberately bought at distance so we had the right to reject. But these cowboys are now sitting on 11k, the car was delivered with defective brakes, no air con, defective bearings, and suspension arm, and oddly enough, the 'recent' MOT that they carried out, had no advisories, but when the brakes failed here, we had to take it to a garage who put IN WRITING that the car's brakes and callipers were so eroded that it HAD to have warranted an advisory on the recent MOT.

So, we have a garage, an affilated garage that I presume does the work - they will not disclose the name of the garage but they will have to in litigation, and then I'll advise Trading Standards and the FCA of those practices AGAIN - a warranty company that buyers pay for in good faith, reviews showing that this is their modus operandi, and it is UNLAWFUL.

Farouk, Andy, Ahmed, Solomon - you are giving me my money back and the longer you sit on the money, the more interest and costs you are going to pay.

If anyone wants advice, please do not hesitate to contact me because this CAN be stopped.

A bunch of wide boys who are rude and non-communicative unless you are going ahead with a purchase.

Would advise against ever paying a reserve fee, as they will not refund it with any urgency (or at all tbh, I'm yet to see the money), and will only accept payments via bank transfer. Presumably so you don't have the protection of paying via credit card.

I have had to contact them on multiple occasions to chase my refund - such that I have now reported them to my bank. They were wholly offended that I'd done this and tried to reassure me they are a reputable business with "£3 million of stock". Empty words when they are still holding onto customer payments having provided no service or goods.

Buy and liaise at your peril, you'll definitely regret it - I would rate them no stars if that was possible.

DO NOT EVER BUY FROM THIS DEALERSHIP!!!!
Genuinely haven’t ever had a bad experience with a car dealership until I came across these scammers!!
Brought a car from them and on the first drive home, there was petrol spraying into the car!!
Only for them to ask if I can drive it back - which I couldn’t as I didn’t feel like going up in flames.
Getting into contact with them was such stress and I had to repeatedly call for updates as they’d never call me giving me updates on the progress (which they said they would)
Once I got it back, two weeks later, one of the front suspension springs snapped and they requested £120 for them to come pick it up which I declined and had to find a way to get the car there myself (this was in the first 2 weeks of owning the car and agreed I had 3 months warranty)
Eventually got the car back, again, with minimum updates as I had to keep calling everyday for them to tell me what’s going on - to which they installed the incorrect springs.
As I was fed up for having to deal with them, I took the car and went to a body shop to get a bit of rust work done - to then find out the car was a complete rust bucket and deemed unsafe for the road (I should’ve known since they sold me the car with ONE MONTH of MOT left)
Demanded a refund in which they didn’t really have a choice and told me I shall receive within 14 days, after looking for another car, the dealership told me that they’re just holding onto my money for no reason and have no reason to keep it. After 11 consecutive days of requesting my money, they told me I can come collect it all in cash in which I didn’t want as I paid via bank transfer so that’s how I wanted my refund back, to then later getting a call saying they can all of a sudden transfer me on the spot but they take the admin fee off the refund.
Never been so frustrated and disappointed with a dealership, none of them were helpful and extremely rude to my girlfriend.
If you see a car from there, STAY CLEAR - it’ll save you down the line

Avoid Flexy Cars – Terrible Customer Service and Dishonest Dealings

I highly advise anyone considering buying from Flexy Cars to think twice. My experience with this dealership has been nothing short of a nightmare.

When I first approached Flexy Cars, they were friendly and professional. However, once the sale was completed, everything changed. I purchased a car from them, which they assured me was in perfect condition. After receiving the vehicle, it became clear that they had sold it under false pretenses:

1. Undisclosed Collision Damage: Shortly after the car was delivered, a collision sensor alert went off. When I contacted them about it, they downplayed the issue, saying it was caused by loading the car onto the delivery truck. However, a mechanic’s inspection revealed significant issues that had clearly been there before I received the car.

2. False Advertisement of Road Tax:The vehicle was advertised with an annual road tax of £190, but in reality, it’s £630 – more than three times the amount they claimed.

3. Multiple Mechanical Faults: The car had numerous mechanical problems, including faults with the transmission, antilock brakes, and several control modules. These issues were not disclosed to me before the sale.

After trying to return the car under the 14-day return policy, Flexy Cars became incredibly rude and dismissive. They have refused to take the car back and issue a refund, ignoring my calls, WhatsApp messages, and emails. Their customer service, which was great before the sale, vanished completely once they had my money.

I’ve had to escalate the issue by filing complaints with Citizens Advice, Trading Standards. This is not how any business should treat its customers, especially when dealing with high-value purchases like a car.

Do yourself a favour and avoid Flexy Cars at all costs. Their lack of honesty, transparency, and customer care after the sale is appalling. Once they’ve made the sale, they don’t care about you or the problems with the car they sold you.