Flexycars Omdömen 

I purchased a vehicle from Flexy cars in March 2025 and it’s been an absolute nightmare! The vehicle had mechanical issues and they claimed to order the parts for Germany. Three months and same stories, kept my car in the garage for weeks and was never fixed. All they do is tell lies and more lies. Especially Farooq who is very rude, down to Hilal, Alli, Mohammed, Farwan, Suleimon. All bunch of jokers and disgusting people. They also promised to register with vehicle with ULEZ and make it complaint. All they were able to provide was stories and more stories even after I got several PCNs. I had to take it upon myself to pay for a conformity letter and register the vehicle. Don’t walk away from this dealer. RUN AWAY! I’ve raised concerns with the Motors ombudsman. Trust me their cars are not worth the migraine and nightmares! Whatever good review you see are either people who were made to put that the exact day they made deposit and had no issues yet or reviews they told their friends to lie about, because all they do is lie!

Best customer service by Sales Team

Avoid avoid what a scam. This comapny FLEXY CARS company should not be aloud to trade as a car dealership, , more like a scrap yard

We’re do I start arranged to collect a Mercedes, c300d estate for my elderly parents.made the 3 hours journey by train at the cost £100 pounds after the Garges saying the car has been through all there pdi checks what a load of bollocks. Arrived car lot or should I say SCRAP YARD. The office was like rubbish dump,The car

1 broken cracked windscreen
2 parts missing from interior trim
3 noise coming from engine (not good)
4 rear seat hole
5 dog hair all around internet window trim
6 inner damage to paint work
7 rear parcel shelf missing
8 front brake only one side completed (dangerous)
9 deposit paid still waiting for it reached out to bank this is fraud

Please please please still away we all work hard for owe money and this garage is happy to take and leave you to pick up the pieces

We have purchased a bmw white colour
Very happy and satisfied with the car and the service provided with the staff.
Car is in excellent condition

Purchase a bmw 2 series
Very good service
They have made us everything easy to do
Happy a lot

These robbing , lying , stealing , thieves love to take your money but are quick to cry the poor tail when coming to fix it, this was 5 years ago but still laughable to this day , they sold me a Audi a3 which looked pristine on the outside but what a shed on the inside, after Audi quoting £6000 for a new gearbox and clutch after nearly been killed twice on the motorway as the gear box seized up twice , they wouldn't even entertain sorting the problem out after i drove from leeds spent £11000 in one go and these robbers and extremely dishonest people left me with the bill and still to this day I have to laugh to myself about these comedians, avoid at all cost by shit you get shit

They all are frauds, especially hilal, bilal, farooq, mo and everyone one. I wish I would bought the car from different dealer.
Stay away from these thieves.

In good faith, I purchased a car that appeared to meet the AA car standard. The poor customer care then began , upon collection day, after a three-hour wait in their poorly built, dirty office, the car was finally ready for me to take possession. I was informed that the V5 registration would be processed, but seven weeks have passed, and I have yet to receive it. Had I read the reviews, I would have been aware of this common complaint.
The car was also sold with an outstanding manufacturer recall, this is illegal, I have reported this to the trading standards and the AA car standards that Flexycars is advertising they adhere to.
Three weeks after the purchase, the car broke down. As it was a second-hand vehicle, I was not overly concerned at the time. However, these unscrupulous individuals have delayed the issue for over four weeks. They have consistently failed to contact me by phone or respond to my emails.
I strongly advise against patronising this dealership, as there are numerous reputable dealerships available in comparison. Any response they provide to this review will likely be untruthful.

Avoid at all costs, they will tell you everything you want to hear about them being trustworthy to get you to put a deposit down. They say the cars ready and will be delivered and then when they got your money they tell you it’s not ready but you can get a refund and then don’t refund you. We have been waiting two week for a £500 refund. Multiples emails and phones calls and still not received it. We are now taking them to the small claims court. Avoid at all costs, cannot be trusted. Awful.

AVOID AT ALL COSTS!
This company doesn’t even deserve a 1 star and to say there customer service is absolutely terrible!
We came in couple months ago to purchase a BMW X1, we were told by the sales person (who has left the company now) to purchase the warranty and lifetime guarantee as it will hold the same value to the car once you sell it. Within a month, the car was having issues so we took it to garage to get it checked and repaired. The same issues kept occuring after couple days so we decided to get it checked by a professional BMW garage. They had sent us whole two pages of the issues that needed immediate investigation within the car. We decided to hand the car back as it was causing too many problems as we were told at the start to hand it back if we had issues. We called Flexy Cars and advised the situation, we were passed on to a guy called Adam or Soloman (not sure as everyone kept saying different names for him). We explained the issue and advised him of what the sales person who previously sold us the car had said. He explained that he was willing to take the car back and get it valued or we could private sell it as we could potentially get more. We decided to take it back to the company as we were promised that we could and that principle mattered to us. When we arrived on Saturday (now bear in mind we travelled 1 hour 30 mins), they checked the car and agreed to send us the payment via bank transfer. However, due to the ‘accountant’ only working between Monday to Friday, the money would be transferred by either Monday or latest Tuesday. This was promised by Adam or Soloman whichever name he goes by. They also advised me to leave my log book and that they would email it over once the payment was made.
Moreover, they were three other sales person working on this day and all of them knew exactly what was agreed and what was going on.
Came to Monday, we called the business and asked for Adam and was told he does not work on Mondays so we called back on Tuesday. Now this is where it gets interesting because everytime we called for Adam, they kept saying ‘hes busy’ with other clients. Me and my partner kept calling every other day and we were told both different things. I then asked for the manager who was called Farooq, explained the whole situation again to him. All he did was apologise and said the the owner of the company has to make a decision whether to take the car back or not! So all this time we were fobbed off thinking there was a delay. Also then we got told the account who was dealing with it had a funeral so couldnt process the payment until Thursday. Thursday came by and we still are wasting our time and calling this company who make fake promises and lies to customers. I have had no access to a car for a week and also dead end to where my payment will be transferred. When I spoke to Farooq, he kept advising me that he is a middle man and he has no authority over the payment. I had to wait for the owner to come out of this meeting that apparently he had contractors that were worth millions in order to give me a decision about my payment. However, I had no luck as apparently the owner was too busy in this meeting. We got so fed up with all the lies and the poor customer service that we decided to take the car back. I am so disappointed as I had lost deposit on a car that I was going to purchase because we were waiting for the payment to come through as promised by Adam on Tuesday. Also to mention when my partner went in to collect the key, there was a lady at the office complaining and calling the police because of this fraud company and im sure she will give her review soon too. We are not surprised as this company probably sells dodgy cars and lie to their customers. So PLEASE be mindful and do yourself a favour by avoiding this dealer and do not trust a word from Adam or their colleague’s.

Found a car online for a good price with Flexycars and arranged to view it. On arrival (having traveled 3 hours) was told it was not serviced, MOT'd and therefore not available for test drive or purchase that day. The car (like many in their lot) was in an awful state. Still, I left a deposit and agreed to return when it was ready.

I returned 12 days later after being told the car was ready, traveled the 3 hours again, to find out the car was not ready and it was a mistake. I managed to get a test drive but the car was vibrating and the dealer was uncomfortable going too far.

As a good will gesture they agreed to deliver it to my house (for a test drive). At this point admittedly I should have walked away but I agreed.

Some minor works to the wheels and engine had to be carried out and finally over 3 weeks after the vehicle arrived it was unclean, there was no service records, the car still had previous owner documents inside and it only had one key.

I still agreed to test drive the vehicle and as soon as it left the drive the engine management light illuminated. The final straw. Despite best efforts from the driver I refused purchase and sent him away.

The manager of Flexycars agreed I would get a refund for the £500 as did the phone operator. After two weeks I followed up but they refused the refund.

Over the 3 weeks, I was kept in the dark, provided with very poor customer service and the entire operation felt dodgy. I am still trying to retrieve the £500.

Advice to all, do not be fooled by cheap prices. These cars are in poor condition and if you do agree purchase be careful with your deposit. I have a strong feeling that a lot of these "5 star reviews" may be fake.

Very good work and always recommended this dealership.

Best service ever
Very happy with it.

Really good service. Hilal the gentleman working there took their time and helped me pick out a really nice vehicle for my husband.

Farook was so helpful and reassuring during this entire process, he helped me find the perfect car! I could not recommend these kind and honest people more, the easiest experience I’ve had getting a car and will be definitely recommending flexy cars and Farook to friends and family!

Best serviced I had ever seen in a car dealership
Worth it

Excellent and very good service done by moh

It has a great experience at this dealership
Best cars at cheap prices