Flagship Group Omdömen 

594
•
TrustScore 4.5 av 5

4,5

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

We had a new kitchen fitted by Luke and i honestly couldnt fault anything at all. He got the whole kitchen ripped and out fully fitted in 4 1/2 days, including having to rip up and relay the under flo... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

We are so pleased with our kitchen we cannot fault it ! From start to finish the work of the team was impeccable . Polite friendly and respectful so thankyou to john, matthew, dominic, isobel, mahfug,... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Had a kitchen refit. It was coming up to 30yrs old. Great bunch of guys did the refit, Danny the kitchen fitter did a great gob, excellent workmanship, also the electrician and the plasterer did an re... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

We have just had a new kitchen fitted. New and additional sockets / lighting installed. The whole kitchen re-plastered, both the tradesmen did an excellent job. Efficient & tidy and really nice peopl... Se mer

Företaget har svarat

Företagsinformation

  1. Bostadsförening

Skrivet av företaget

We provide homes and create sustainable communities. The work we do matters because the lives we help matter. Our customers are at the heart of everything we do. We’re here to help when we’re needed most. We trust our people to do the right thing, to create meaningful change, where all homes are safe, and affordable, and local people feel proud of where they live. And as a subsidiary of Bromford Flagship LiveWest, we don’t just want to make a difference to our customers and their communities – we want to solve the housing crisis too.


Kontaktuppgifter

4,5

Utmärkt

TrustScore 4.5 av 5

594 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 85 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,5

Alla omdömen

(594)

142 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Just had a new wet room and kitchen…

Just had a new wet room and kitchen fitted, Got to say the guy that fitted my Kitchen went (in my opinion) above and beyond Dave C you were so professional, lovely to chat with, helpfull and patient (especially with the crazy dog!!) Flagship is amazing I have health issues and they are in touch often, welfare checks, helpfull and kind. So glad I am one of their tennants

29 juli 2026
Omdöme utan inbjudan
Logotyp för Flagship Group

Svar från Flagship Group

Hi Lita,
Thank you for your lovely review.
It's great to hear how Dave was professional, helpful and completed your work to a high level.
We are pleased to hear how our regular contact and welfare checks have a positive impact on you as our customer.
We will pass on your kind words to the team.
Kind regards,
Sophie

Betygsatt 5 av 5 stjärnor

Iam very pleased with the work Ian fleury did

Ian fleury arrived last Monday to do my kitchen. He did an amazing job. Excellent craftsmanship. Iam pleased with the finished product. He kept me informed all the way . He is a professional at work. He also respected my home. A very polite and courteous person. Again amazing job he did .

6 augusti 2026
Omdöme utan inbjudan
Logotyp för Flagship Group

Svar från Flagship Group

Hi Michael,
Thank you for taking the time to leave such a positive review.
We are pleased to hear how Ian's work was professional, courteous and finished to a high quality.
We will be sure to pass on your kind words.
Kind regards,
Sophie

Betygsatt 5 av 5 stjärnor

Happy tennents

Been in our house 26 years, Flagship took over our housing. We got offered a new kitchen, which was completed on the 5th August, work lads were absolutely brilliant, cleaned up after themselves, their boss signed the job off once we were happy, the standard of the kitchen is fantastic. Keep up the good work.

5 augusti 2026
Omdöme utan inbjudan
Logotyp för Flagship Group

Svar från Flagship Group

Hi Paul,
Thank you for taking the time to leave a review.
It's great to hear how you have been pleased with our approach, and how the operatives who attended worked in a professional manner.
We hope you enjoy your new kitchen!
Kind regards,
Sophie

Betygsatt 5 av 5 stjärnor

Wayne fitted my kitchen in less than…

Wayne fitted my kitchen in less than two days, very respectful of my property chatted to me about what was being done great service

3 augusti 2026
Omdöme utan inbjudan
Logotyp för Flagship Group

Svar från Flagship Group

Hi Terrie,
Thank you for taking the time to leave a review.
We are pleased to hear how Wayne worked in an efficient and respectful manner.
We will be sure to pass on your kind words about his great service.
Kind regards,
Sophie

Betygsatt 5 av 5 stjärnor

Had new kitchen fitted all staff were…

Had new kitchen fitted all staff were very and swept up before leaving each day. Very professional got a beautiful new kitchen, thanks to all staff and Ian Fleury for the suggestion while fitting units excellent job by all staff👍

17 juli 2026
Omdöme utan inbjudan
Logotyp för Flagship Group

Svar från Flagship Group

Hi Melanie,
Thank you for taking the time to leave a review.
We are pleased to hear how the team did a high quality job, and how you are pleased with the work they have carried out.
We will be sure to pass on your kind words.
Kind regards,
Matt

Betygsatt 5 av 5 stjärnor

What a fantastic job by nic and Louis…

What a fantastic job by nic and Louis very clean at the end of the day. Would say you are very lucky to have such good work man. Not one problem. Would recommend them .thanks. kitchen spotless.

31 juli 2026
Omdöme utan inbjudan
Logotyp för Flagship Group

Svar från Flagship Group

Hi Heather,
Thank you for taking the time to leave a review.
It's great to hear how Nic and Louis worked in a positive way. We will be sure to pass on your lovely feedback.
Kind regards,
Matt

Betygsatt 5 av 5 stjärnor

Tayla was great explained everything…

Tayla was great explained everything that was happening in detail kept an eye on the progress and chased it up to make sure it was sorted. Great work done and all clean and tidy. Lovely happy friendly person that done a great job. Thank you very much.

30 juli 2026
Omdöme utan inbjudan
Logotyp för Flagship Group

Svar från Flagship Group

Hi Tayla,
Thank you for your feedback.
We're delighted to hear that Tayla kept you informed throughout, proactively followed up on progress, and delivered such a positive experience.
We'll be sure to pass on your kind words about her friendly approach, professionalism, and attention to detail.
Thank you for choosing us, and we're pleased we could help.
Kind regards,
Sophie

Betygsatt 5 av 5 stjärnor

James w

Just had a new bathroom fitted by James W what a lovely friendly hardworking lad he was. Great communication from him and having to work in this heat I take my hat off to him

29 juli 2026
Omdöme utan inbjudan
Logotyp för Flagship Group

Svar från Flagship Group

Hi Laura,
Thank you for your feedback.
We’re delighted to hear how pleased you are with your new bathroom.
It’s wonderful to know that James' hard work and communication made such a positive impact.
We’ll be sure to pass on your kind words and 5-star feedback to him.
Kind regards,
Sophie

Betygsatt 5 av 5 stjärnor

Mark came to realine my front and back…

Mark came to realine my front and back doors. He greeted me with and smile and asked how I was today.
He did a very good job and was friendly and professional.

20 juli 2026
Omdöme utan inbjudan
Logotyp för Flagship Group

Svar från Flagship Group

Hi Rita,
Thank you for taking the time to leave a review.
It's great to hear how friendly and professional Mark was in completing the work. We will be sure to pass on your feedback.
Kind regards,
Matt

Betygsatt 5 av 5 stjärnor

Mark was amazing he replaced our shower…

Mark was amazing he replaced our shower door after having constant problems with the seal being replaced

24 juli 2026
Omdöme utan inbjudan
Logotyp för Flagship Group

Svar från Flagship Group

Hi Jordan,
Thank you for taking the time to leave a review.
It's great to hear how Mark worked in a positive way. We will be sure to pass on your great feedback.
Kind regards,
Matt

Betygsatt 5 av 5 stjärnor

Mark is a great asset to the flagship…

Mark is a great asset to the flagship team. Polite and got the jobs done quickly with no hassle.

23 juli 2026
Omdöme utan inbjudan
Logotyp för Flagship Group

Svar från Flagship Group

Hi Kate,
Thank you for the kind feedback.
We're pleased to hear how Mark worked politely and delivered work quickly and smoothly.
We will be sure to pass on your kind words.
Kind regards,
Sophie

Betygsatt 5 av 5 stjärnor

Charlie was amazing he was the one that…

Charlie was amazing he was the one that fitted my bathroom he had hi spirits all the time even tho he has myself going tho hospital treatment and my 2 children and 2 dogs

20 juli 2026
Omdöme utan inbjudan
Logotyp för Flagship Group

Svar från Flagship Group

Hi Ashly,
Thank you for taking the time to leave a review.
It's great to hear how Charlie worked in a positive way. We will be sure to pass on your lovely feedback.
Kind regards,
Sophie

Betygsatt 3 av 5 stjärnor

I would like to move

well I would like to move but they are not very helpful helping me to do so, live in a three bed house and want to move to a smaller house from Norfolk to Suffolk as I have family member lives in stowmarket area! Plus the house I rent got burgled few years ago and I don't feel safe in the house and discovered that the house has asbestinos in the house and now have to wait for that to be removed. I don't want to be around that when they remove it due to the dust and my heath condition. Don't like talking about his on here but think Flagship group not the best in helping their customers.

7 juli 2026
Omdöme utan inbjudan
Logotyp för Flagship Group

Svar från Flagship Group

Hi J G,
Thank you for your feedback.
We're sorry to hear about the concerns you've raised regarding your move, feeling safe in your home, and the upcoming asbestos removal works.
We understand how important it is to be close to family and to feel supported during difficult circumstances.
Please contact us directly so we can review your situation and discuss any support or housing options available to you.
Kind regards,
Sophie

Betygsatt 5 av 5 stjärnor

Had a problem with our back door

Had a problem with our back door, someone came out same evening and had a look, couldn’t fix it . Appointment booked straight away only had to wait a few days, then a very nice chap called Mark looked at, we didn’t need a new door at all just a new locking mechanism, all done quickly and efficiently by Mark.

21 juli 2026
Omdöme utan inbjudan
Logotyp för Flagship Group

Svar från Flagship Group

Hi Anne,
Thank you for taking the time to leave a review.
It's great to hear how Mark worked in a quick and efficient way. We will be sure to pass on your lovely feedback.
Kind regards,
Sophie

Betygsatt 3 av 5 stjärnor

Overall experience Vs individuals make reviewing hard

This review is really challenging, if it were individualized id give Owen 5 stars but my experience with flagship has been inconsistent, bad and good. At times the repairmen are half hearted and repair half the job that's good enough to tide the client over for a day or so until the repair needs to happen again. But the issue is times are am or pm, so we need to take days off for the repairs that get half done then rebook. Mould is a nightmare to get resolved.

16 juli 2026
Omdöme utan inbjudan
Logotyp för Flagship Group

Svar från Flagship Group

Hi Kirsty,
Thank you for your honest feedback.
We're pleased Owen made such a positive impression, but we're sorry your overall experience has been inconsistent.
We understand how frustrating repeat repairs, broad appointment windows, and delays resolving mould can be, especially when time off work is required.
Your comments have been shared with the team, and we appreciate you taking the time to help us improve our service.
Kind regards,
Sophie

Betygsatt 1 av 5 stjärnor

Flagship should be disgusted by there…

Flagship should be disgusted by there drivers parking illigally on bessemer road norwich. No parking after 8am but 13 van were parked in no parking and 3 were on a blind corner with buses and lorries struggling to get round the corner(an accident waiting to happen. Pease think about others using bessemer road!!😡

16 juli 2026
Omdöme utan inbjudan
Logotyp för Flagship Group

Svar från Flagship Group

Hi Rachel,
We're sorry to hear about your concerns.
Parking and road safety are extremely important to us. We have raised this with the relevant team to investigate the matter further. Thank you for bringing this to our attention.
Kind regards,
Sophie

Betygsatt 1 av 5 stjärnor

Very disappointed by the behaviour of…

Very disappointed by the behaviour of one of your drivers. A little patience and respect on the road costs nothing, but reckless driving could cost someone their life.

Update to company reply: "We take this very seriously"... just not seriously enough to reply to my email.

16 juli 2026
Omdöme utan inbjudan
Logotyp för Flagship Group

Svar från Flagship Group

Hi Lewis,
Thank you for bringing this to our attention, we are sorry to hear about your experience.
We take reports of unsafe driving very seriously and have requested further information so we can investigate the matter thoroughly.
We appreciate you taking the time to share your concerns and look forward to learning more.
Kind regards,
Sophie

Betygsatt 5 av 5 stjärnor

Flagship fitted a new kitchen in my…

Flagship fitted a new kitchen in my property. Their carpenter John’s work ethic was second to none. He worked so hard during heatwave from 8 am-5pm daily. He made sure he cleaned up at end of each day. His work was wonderful the quality of John’s work is excellent I now have a new kitchen to be proud off thanks to John’s hard work.

22 juni 2026
Omdöme utan inbjudan
Logotyp för Flagship Group

Svar från Flagship Group

Hi Mrs Brown,
Thank you for taking the time to leave a review.
We are pleased to hear how John did a high quality job, and how you are pleased with the work he has carried out.
We will be sure to pass on your kind words.
Kind regards,
Sophie

Betygsatt 5 av 5 stjärnor

Bathroom and toilet upgrade.

If flagship had more people like Dan Chamberlain doing there repairs and bathroom renovations we would all have lovely homes . He was a very polite man and he did such a efficient & great job on my bathroom & toilet upgrade. Took pride in his work and went above & beyond in his work to turn a very old bathroom and toilet into a modern day bathroom and toilet . No rush job like others I have had in my home previously. 5 stars 🌟 for Dan

6 juli 2026
Omdöme utan inbjudan
Logotyp för Flagship Group

Svar från Flagship Group

Hi Debbie,
Thank you for your fantastic feedback.
We’re delighted to hear how pleased you are with your new bathroom and toilet.
It’s wonderful to know that Dan's professionalism, attention to detail, and dedication made such a positive difference.
We’ll be sure to pass on your kind words and 5-star praise to him. Thank you for taking the time to share your experience!
Kind regards,
Sophie

Betygsatt 5 av 5 stjärnor

Bathroom

Charlie is amazing. He fitted my bathroom and done an amazing job. He was very helpful, polite and always happy. He tells you exactly what he is going to do and happy to answer any questions. I would highly recommend Charlie to anyone

10 juli 2026
Omdöme utan inbjudan
Logotyp för Flagship Group

Svar från Flagship Group

Hi Amanda,
Thank you for taking the time to leave a review.
It's great to hear how Charlie worked in a polite and positive way. We will be sure to pass on your lovely feedback.
Kind regards,
Sophie

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer