Five9 Omdömen 731

The service is very easy to configure and start using. It works very well and helps our interviewers maintain efficiency with their outbound calls.

Five9 has been a very flexible platform for us. We are able to accomplish our needs through the flexibility of their IVR. We do run into some things that are typical of having a system that's based in the cloud. For example a little bit more latency, but that is a nature of having systems that are remote to your offices.
Otherwise we've been happy with Five9 and would certainly recommend that others consider them for their contact center solution.

I've been pretty happy with Five9. Their uptime is better than other contact solutions I've used and the interfaces, if a little outdated, are generally simple to use. More complexity and non-standard usage can become difficult but for standard use cases, it works great.

Five9 has helped revolutionize the way we assist our customers! Since the first day of trying it out and as we go through this pandemic, Five9 has helped us take care of what matters most, our customers. The features it contains makes it quick and efficient for us to handle our volume of calls even with a minimized staff. Their customer support is always in hand and will respond very quickly to any sort of disruptions you may help and act to get you back up through any minor and major issues.

I really enjoy working with experts to resolve problems.This team is dedicated to fixing any issue that pops up and is very responsive to my concerns.

Service is excellent, we recently transitioned all our employees to WFH, which we were able to do in just a few days, thanks to Five9. We have had no issues since moving everyone. We have not had any outages with Five9 and the customer service / tech support team is very quick to help, and any questions we have had are always answered very quickly.

The product is great. Couldn't ask for much more. The implementation team was extremely responsive as was the sales team.

Great tool, good support, whenever needed

Five9 thus far has had AMAZING customer service practices and seems very open and honest. The implementation team and our assigned support team with Five9 has been awesome. I cannot speak enough praises about Allen Miller, Fredrick Veloira, Rosana Palco, Jeff Espinas, Pauline VanBackle, Kyle Shandera and Amanda Barrett have been phenomenal and so incredibly helpful! These individuals truly made me glad I chose to go with Five9 and look forward to adding more to the platform and with any additional Five9 services offered. My Five9 implementation team consisted of Rosana and Fred. They have been SO kind, informative and incredibly helpful during this process. I also am in awe of the assistance given by Jeff, my TSM and Pauline, my CSM. Allen and Kyle both assisted me with products, details and answering the hard questions (well, hard in my mind anyway!)
My company moved to Five9 recently, from another CRM platform where we felt lied to and that the service wasn't good enough to keep us. The fact that we moved from a platform with feelings like that to a platform like Five9 has been a breath of fresh air to say the least! The assistance, kindness, knowledge and transparency of their products and billing is beyond impressive.

Their UI is pretty decent for agents, but their administration and support is downright awful. Their ACD options leaves a lot to be desired and are behind their competitors. I think they are primarily designed as an outbound solution rather than an inbound solution.

If the system works, then it's an above-average cloud solution, but if the system doesn't work, then you're in trouble. Their support staff is based overseas and doesn't understand telecom basics or even their own system. You'll be hounded by them CONSTANTLY asking for inane details or just wanting to close out tickets for no reason.

The technical support and sales team were very helpful in getting me up and running very quickly. The easiest and best dialer on the market that I found

A great solution if you need your agents to work in the office and at home.
Easy to monitor agents to make sure everyone is doing what they are supposed too.

Any time you have a technical issue support is there for you. Issue very rarely last more then a day. The support team keeps you updated on the issue and the progress.

Very dependable service, great customer support. Issues always resolved in a timely manner. Many features to meet and customize all business needs.

Been using them for almost 3y. It's worth the money. You just need to understand that it's probably not for small business. You need the path for them to work on

I have been utilizing Five9 with the company for about seven years now, and I have never had issues understanding or navigating through the Softphone, Website, Virtual Manager, or Integration. I would recommend using Five9 if you are serious about your business and only expect the best from a company.

The product is great. It has every feature you could ever imagine. The predictive dialer alone turned into huge sales increases for our call center. It may be a bit too much if you are a small business <10 employees, but for a growing company, especially a call center, Five9 is worth every penny.

They are a very customer service oriented business that provides us with superior support.
Their solution has a very robust set of features to handle both inbound and outbound ACD needs. Salesforce integration as well as API integrations. They also have good deep reporting.
Their outbound dialing offering is more mature than their inbound calling solution. Although we can do plenty of great things on inbound calls there are times where it takes a lot more work to do things that are easily done on other platforms.

Five9 is robust and probably great for enterprise business but for small business it was to many features and too expensive. The admin portal is really outdated and confusing.

Worst customer service ever! 7 years salesforce admin and I never had such horrible experience with antipathetic techs.

Update:
We getting some Apex code errors - tech support try to solve it for 2 weeks, after 2 weeks they set me up with professional services... 30 min call, which I explain my issue, the answer was "go read the admin guide" (1000 pages). issue never solved.

We pay for List Sync Plus, by Five9 docs this what we need to load custom objects, but we get APEX code error, and Five9 ask us to pay for bug fix?