We’ve made multiple attempts to get clarification on the account and next steps to add on services, and it’s been difficult to get any response. It’s frustrating because we came in ready to mo... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Five9 has completely changed the way our call center operates. It's enabled us to keep tighter control over our reps dialling compared to a manual process where they could sit without dialling, MASS... Se mer
Five9 has an average call quality and decent reporting capability. Reporting is not always accurate though. Dashboards are rarely accurate. Support blames this on network even though it happens when t... Se mer
Företaget har svarat
What truly sets Five9 apart is the people. From account managers and CSMs to TAMS and customer support, the teams are always ready to help. Beyond great service, Five9 offers a wide range of solutions... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Modernize your contact center with personalized customer experiences. The Five9 Cloud Contact Center Solution enables agents to connect with customers over phone, web, chat, email, mobile, or social media. Five9 provides a complete solution with sophisticated management applications such as a supervisor desktop to monitor and coach agents, real-time and historical reporting, call recording, workforce management, quality monitoring, and screen pops. Compatible with CRMs. See why 2000+ customers trust Five9.
Kontaktuppgifter
4000 Executive Parkway, Suite 400, 94583, San Ramon, USA
- 1 800 553 8159
- info@five9.com
- www.five9.com
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Medel
731 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Only as good as the last interaction
Recent challenges after an update caused significant issues.
The issues were addressed, but the impact was large.
I am still a believer that Five9 is the best out there and strong advocate for Five9.
30 april 2020
Omdöme utan inbjudan
Five9 Has great support and and User…
Five9 Has great support and and User Friendly Platform for both Agents and Supervisors! I have used their system in 2 Call Centers I have implemented and would recommend use to any organization setting up inbound or outbound calling activities.
JM
30 april 2020
Omdöme utan inbjudan
We have had good success with Five9
We have had good success with Five9. The software is great. Few issues with accounting off and on but resolved.
30 april 2020
Omdöme utan inbjudan
Five9 - A good solution for this COVID-19 time
The Five9 platform has helped our customers a lot. The ease way they pot remote agents to work from home was really fundamental for this moment that we are living.
Besides that, the cloud platform is very stable.
30 april 2020
Omdöme utan inbjudan
I have had pretty great luck with…
I have had pretty great luck with Five9. The only issue I have really seen is with Chat integration into the NetSuite adapter. The adapter was awesome, but I was continuously told that it was happening and it still hasn't. Other than that, Five9 support is great to work with!
30 april 2020
Omdöme utan inbjudan
Five9
Great product that easily customized for our needs. Excellent customer service and support.
30 april 2020
Omdöme utan inbjudan
Loan Collections User
Great addition to our team. Easy integration with our portfolio management platform. Upped efficiency and transparency.
30 april 2020
Omdöme utan inbjudan
Highly Recommend Five9
The implementation process was difficult, but once we were live the Five9 experience really went to another level. The TAM service is personal, warranted and a super dependable service.
The account manager is intentive to my needs as a customer and the platform really doesn't seem to have any limits!
30 april 2020
Omdöme utan inbjudan
Five9 Rocks
We have used the Five9 platform for +4 years now & have been very pleased with not only the capabilities but also the IT Team has been fabulous working 24/7 & responding to issues personally & quickly.
30 april 2020
Omdöme utan inbjudan
We have been working with Five9 for…
We have been working with Five9 for several years now and they have always gone above and beyond to meet our business needs. I would recommend them any day of the week.
30 april 2020
Omdöme utan inbjudan
Five 9 is great
Five 9 is great. The information you can get about your call center and the reps is amazing! Very detailed.
30 april 2020
Omdöme utan inbjudan
Five9 is a great tool
Five9 is a great tool, while it is not always perfect it def. gets the job done.
30 april 2020
Omdöme utan inbjudan
Great on helping with a resolve on…
Great on helping with a resolve on first call.
30 april 2020
Omdöme utan inbjudan
Five9 is a great tool
Five9 is a great tool! My teams uses it everyday and have no complaints.
30 april 2020
Omdöme utan inbjudan
Five9 is a great product!
The customer service and account managers are great to work with, both are very helpful. I have been working with Five9 for more then 7 years now. The product is easy to use, manage, and learn.
30 april 2020
Omdöme utan inbjudan
Five9 provides an all in one platform…
Five9 provides an all in one platform to streamline many processes. By having chat, email, phone, and salesforce all in one console lets our agents multitask without missing a beat. In addition, having the reporting and supervisor applications helps us make sure our employees are staying on top of their goals. There are so many benefits to having all these products from one source and being that its all cloud-based helps during times like these where work from home is so important.
30 april 2020
Omdöme utan inbjudan
Five9 has been a huge win!
Five9 has been a huge win for our company when compared with our previous ACD (we've actually tried a few). Downtime is minimal and the tech team is quick to assist, always providing a detailed report when issues affect multiple domains. I always feel like it's so easy to get support from my TAM. Not only is he quick to answer, but he works with me to create reports and update IVRs around my vision. He helps me better understand the system so that I can make changes myself without requiring assistance.
30 april 2020
Omdöme utan inbjudan
Five9, hands down the best Contact Center solution.
Five9 has been and always be my cloud contact center solution. I have integrated Five9 at two Contact Centers I consulted with as well as implemented it within my company. Their product is hands down the best on the market, and they have the best customer service as well. If you are in the market for a Contact Center solution that is cloud-based, I highly recommend you reach out to Five9.
30 april 2020
Omdöme utan inbjudan
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Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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