We’ve made multiple attempts to get clarification on the account and next steps to add on services, and it’s been difficult to get any response. It’s frustrating because we came in ready to mo... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Five9 has completely changed the way our call center operates. It's enabled us to keep tighter control over our reps dialling compared to a manual process where they could sit without dialling, MASS... Se mer
Five9 has an average call quality and decent reporting capability. Reporting is not always accurate though. Dashboards are rarely accurate. Support blames this on network even though it happens when t... Se mer
Företaget har svarat
What truly sets Five9 apart is the people. From account managers and CSMs to TAMS and customer support, the teams are always ready to help. Beyond great service, Five9 offers a wide range of solutions... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Modernize your contact center with personalized customer experiences. The Five9 Cloud Contact Center Solution enables agents to connect with customers over phone, web, chat, email, mobile, or social media. Five9 provides a complete solution with sophisticated management applications such as a supervisor desktop to monitor and coach agents, real-time and historical reporting, call recording, workforce management, quality monitoring, and screen pops. Compatible with CRMs. See why 2000+ customers trust Five9.
Kontaktuppgifter
4000 Executive Parkway, Suite 400, 94583, San Ramon, USA
- 1 800 553 8159
- info@five9.com
- www.five9.com
3,4
Medel
731 omdömen
Ingen inbjudningshistorik registrerad
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
loving the service
14 mars 2019
Omdöme utan inbjudan
Enjoyed the implementation team that I…
Enjoyed the implementation team that I have worked with. Would like to see more web based administration tools, that way I could access when I'm not at my computer, specifically tablets and phones.
15 januari 2019
Omdöme utan inbjudan
Mostly Worth the Cost
It's a good program that works a good percentage of the time. There are a few hiccups along the way but their engineers do tend to do a good job of fixing the issue within a 24 hr period.
They are at least one of the better phone systems out there and I do like their abilities for integration into many systems.
15 januari 2019
Omdöme utan inbjudan
Five9 has let me maximize productivity…
Five9 has let me maximize productivity since the first day I implemented it! I can custom create any campaign I need to get the results I want. My sales team loves it as its very user friendly. Fantastic!
9 januari 2019
Omdöme utan inbjudan
Five 9 has gained some favoritism with…
Five 9 has gained some favoritism with me over the years. During our launch we had several outages with delayed responsiveness or non-customer-centric support during after hours.
Over the last several months, the company has increased in quality, responsiveness and prior correspondences regarding planned downtimes.
I believe the company will have my 4 stars very soon...just a really rough start in our relationship.
8 januari 2019
Omdöme utan inbjudan
keep doing what you are doing
keep doing what you are doing - great service and commitment to clients
8 januari 2019
Omdöme utan inbjudan
Your staff is very friendly and…
Your staff is very friendly and helpful. We did have some hiccups, but I am satisfied since they are resolved.
8 januari 2019
Omdöme utan inbjudan
My experience with Five9 has been…
My experience with Five9 has been exceptional. From discovery to implementation the amazing talent at Five9 makes the transition smooth and seemless.
7 januari 2019
Omdöme utan inbjudan
High Quality Products and Service
The product(s) offered by FIve9 work great for our teams. Also, the service we receive from our Account Manager, Technical Account Manager, and service reps is top notch. Someone is always available when we need support.
Our experience has been very positive and we will continue to use Five9 in the future. I can highly recommend Five9.
7 januari 2019
Omdöme utan inbjudan
Very good software and has moved us…
Very good software and has moved us further in our call center efficiencies. Good reporting and metrics to help provide better visibility to the success of our calls.
7 januari 2019
Omdöme utan inbjudan
Great Cloud base source!
Five 9 has been very responsive whenever requested.
4 januari 2019
Omdöme utan inbjudan
Five9 is the best vendor
Five9 is the best vendor that my company utilizes.
4 januari 2019
Omdöme utan inbjudan
It works for us
It works for us. A little outdated and not user friendly. But it works and has little downtime or big errors.
4 januari 2019
Omdöme utan inbjudan
We have used Five9 for years
We have used Five9 for years. They are a great company to work with. I would recommend them if you are in need of a service like theirs.
4 januari 2019
Omdöme utan inbjudan
The employees at Five9 have been great…
The employees at Five9 have been great to work with. The support team is very responsive and always follows through to the resolution of any issue.
4 januari 2019
Omdöme utan inbjudan
overall great experience
overall great experience. 5-9 is always running smoothly
4 januari 2019
Omdöme utan inbjudan
Our company has been using Five9 for a…
Our company has been using Five9 for a little over a year. The program itself is amazing and works beautiful. There are some wrinkles in customer service and I can usually solve my problem myself before they can identify what is going on. There are too many steps in the process. Otherwise, great.
4 januari 2019
Omdöme utan inbjudan
Five9 rocks!
They've done all we could ever ask for and so much more. Making my life and those I work with simpler each day. Five9 will always be one of the better companies I've worked with.
4 januari 2019
Omdöme utan inbjudan
We've been happy with Five9 for years…
We've been happy with Five9 for years now. We've had few service interruptions and the customer service and responsiveness has been good.
4 januari 2019
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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