Nathan was brilliant. He was super friendly, funny, efficient, and genuinely lovely to deal with. He made the whole insurance process feel easy and stress-free, explaining everything clearly and going... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Lewis was very helpful offering to call me from an online chat and sorting out our renewal making sure our policy had the same amount of cover as last year. He was very knowledgeable and made me feel... Se mer
Rang up to cancel my renewal quote but ended up re-newing for another year. Joel explained everything in detail, I didn’t realise how much I was covered for. I even got a bit of a discount for being a... Se mer
Spoke with Charlie this morning regarding our insurance quote. He was very friendly and knowledgeable. This is our first time using First2Protect, so we don't have experience with making claims, etc y... Se mer
Företagsinformation
Skrivet av företaget
first2protect.co.uk
Skrivet av företaget
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Kontaktuppgifter
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, Storbritannien
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4,9
Utmärkt
7 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 95 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I made an enquire for an home insurance and in a shortest possible time they found me a suitable quote to suit my special circumstance.
This company take their customer service seriously. They listen and provide services according to the needs of the customer
24 juni 2026
Svar från First2Protect
Thank you for your feedback!
We’re delighted to hear we were able to find you a suitable quote quickly and tailor it to your circumstances. Providing a personalised and responsive service is very important to us, so we really appreciate your kind comments.
I have had contents insurance with…
I have had contents insurance with First2Protect for around 5 years now and they’ve always been super helpful.
I am due to move house soon and have been looking to get buildings instance. I spoke with Curtis Gillard today who was very knowledgeable and super helpful and friendly. He was also very honest and did not want me to spend more than I should have to. Thank you ☺️
26 juni 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your continued support over the past 5 years!
We’re delighted to hear you’ve consistently had positive experiences with us, and that Curtis provided such knowledgeable, friendly, and honest advice while helping with your buildings insurance. We’ll be sure to pass on your kind comments ☺️
My experience today was great
My experience today was great. I spoke with Amber and she really helped clarify everything for me and made sure I understood everything every step of the way. She was also extremely patient with me which was kind!
26 juni 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your feedback!
We’re delighted to hear Amber was so helpful, patient, and took the time to ensure everything was clearly understood. We’ll be sure to pass on your kind comments.
Great customer service from Aaron
Great customer service from Aaron - everything was very clearly and efficiently explained.
26 juni 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your feedback!
We’re delighted to hear Aaron provided clear and efficient support. We really appreciate your kind comments.
Was phoned by James Wellum
Was phoned by James Wellum, a very nice chap and patient chap. He had a good phone manner and gave some helpful pointers when going through the best cover for myself.
26 juni 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your feedback!
We’re delighted to hear James provided such patient, friendly, and helpful support, along with clear guidance on the best cover for you. We’ll be sure to pass on your kind comments.
Advised this company from my mortgage…
Advised this company from my mortgage advisor. Provided a quote of £360 per year (£370 if paid monthly). The company rang me and pressured me on the phone to accept the policy and did not end the phone until I signed up for it. Fortunately, the policy did not go live when I wished to cancel. I contacted through the live chat who informed me to ring. I was put through to Wesley who pretended like he could not hear me on the phone when I stated I wished to cancel my policy. I know this wasn’t my signal as I was originally put through to a woman who forwarded me to this Wesley. I was then forwarded to another person who was very patronising on the phone telling me that the policy was not that expensive and that other companies have hidden fees, deposit ect. Luckily managed to cancel this eventually. Got home insurance for half the price with same coverage, no hidden fees or deposit.
26 juni 2026
Omdöme utan inbjudan
Svar från First2Protect
We’re sorry to hear that you felt pressured during your interaction with us, and we appreciate you taking the time to share your feedback.
We’ve carefully reviewed the call transcript. It shows the advisor explained how the policy could be placed on hold without any payment being taken, allowing you to secure the quoted price for 90 days while waiting for your exchange date. When asked, you confirmed you were happy to proceed at that stage.
We’ve also reviewed the calls relating to your cancellation. These confirm there were instances where the line quality was unclear, and steps were taken to re-establish contact and ensure your request was handled. During the cancellation call, the advisor also provided general guidance on what to look out for when comparing policies, to support you in making an informed choice when shopping around.
Based on our review, we did not identify any evidence of undue pressure within the calls. However, we fully recognise that how a conversation feels is just as important as what was said, and we’re sorry if the experience left you feeling uncomfortable.
We’re also sorry that the cancellation process did not feel as straightforward as it should have been.
Your feedback has been shared with the team to ensure we continue improving both our communication and overall customer experience.
Jamie was very helpful
Jamie was very helpful, thoughtful and efficient. He made the process easy and stress free.
26 juni 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your feedback!
We’re delighted to hear Jamie was helpful, thoughtful, and efficient, making the process easy and stress-free for you. We’ll be sure to pass on your kind comments.
The agent ( James ) was very…
The agent ( James ) was very knowledgeable and helpful, he did exactly what he said he would do with sending information and calling back.
They gave a competitive price and I would definitely recommend.
25 juni 2026
Svar från First2Protect
Thank you for your feedback!
We’re delighted to hear James was knowledgeable, helpful, and followed through exactly as promised. It’s great to know you received a competitive price—your recommendation is much appreciated.
Professional courteous service
Theo was very helpful and helped get me the right building and house insurance at a competitive rate. He was polite and professional throughout the process.
26 juni 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your feedback!
We’re delighted to hear Theo was able to help you find the right cover at a competitive rate, while providing polite and professional support throughout. We’ll be sure to pass on your kind comments.
Fantastic service
They were given my number by my mortgage advisor as I was finding it difficult to get insurance for my new build and it was sorted within 30 minutes.
Great customer service and went out of his way to help.
25 juni 2026
Svar från First2Protect
Thank you for your feedback!
We’re delighted to hear everything was sorted so quickly and that our team could step in and support you with your new build insurance. It’s great to know you received such helpful service—we really appreciate your kind comments.
Agents are helpful and professional
23 juni 2026
Svar från First2Protect
Thank you for your feedback!
We’re pleased to hear you found our agents helpful and professional—we really appreciate your kind comments.
My partner and I have just bought our…
My partner and I have just bought our first home. I spoke with Thomas regarding a new home insurance policy. He was extremely professional, curtious and really took time to explain everything in great detail. What is usually a very monotonous process was made much easier by Thomas's friendly approach. Excellent customer service!
25 juni 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your wonderful feedback!
We’re delighted to hear Thomas provided such professional, courteous, and detailed support, making the process much easier for you. It’s great to know his friendly approach made a real difference—especially as first-time buyers. We’ll be sure to pass on your kind comments!
No fuss & very professional
Had the pleasure of speaking with Curtis Gillard, who rang me following a request earlier the same day.
CG was able to answer all my questions & deal with my concerns.
25 juni 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your feedback!
We’re delighted to hear Curtis was quick to respond and able to answer all your questions and address your concerns. We’ll be sure to pass on your kind comments.
Quick and helpful Thank you
25 juni 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your feedback!
We’re delighted to hear you found our service quick and helpful—we really appreciate your kind comments.
First class experience
James was very thorough explaining every aspect of my new policy that was required for my move.
25 juni 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your feedback!
We’re delighted to hear James was so thorough in explaining your new policy and supporting you with your move. We’ll be sure to pass on your kind comments.
Excellent Service from Oscar who is…
Excellent Service from Oscar who is personable and Helpful.
25 juni 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your feedback!
We’re delighted to hear Oscar provided such personable and helpful service. We’ll be sure to pass on your kind comments.
Fantastic experience with phone customer service
Becky was very helpful and communicated very clearly
25 juni 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your feedback!
We’re delighted to hear Becky was helpful and communicated everything clearly. We’ll be sure to pass on your kind comments.
Great help from Nathan
Spoke to Nathan on the phone and he made the process much easier to understand, and helped us get it all sorted. One less thing to stress about when moving. Thanks Nathan
25 juni 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your feedback!
We’re delighted to hear Nathan made the process easier and helped get everything sorted—especially during what can be a stressful move. We’ll be sure to pass on your thanks!
Great service very helpful and friendly…
Great service very helpful and friendly would recommend.
25 juni 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your feedback!
We’re delighted to hear you received great service and found our team helpful and friendly. We really appreciate your recommendation.
Excellent response
Excellent response , proactive in understanding the situation
25 juni 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your feedback!
We’re delighted to hear you received an excellent and proactive service, with a real understanding of your situation. We really appreciate your kind comments.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.