Nathan was brilliant. He was super friendly, funny, efficient, and genuinely lovely to deal with. He made the whole insurance process feel easy and stress-free, explaining everything clearly and going... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Lewis was very helpful offering to call me from an online chat and sorting out our renewal making sure our policy had the same amount of cover as last year. He was very knowledgeable and made me feel... Se mer
Rang up to cancel my renewal quote but ended up re-newing for another year. Joel explained everything in detail, I didn’t realise how much I was covered for. I even got a bit of a discount for being a... Se mer
Spoke with Charlie this morning regarding our insurance quote. He was very friendly and knowledgeable. This is our first time using First2Protect, so we don't have experience with making claims, etc y... Se mer
Företagsinformation
Skrivet av företaget
first2protect.co.uk
Skrivet av företaget
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Kontaktuppgifter
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, Storbritannien
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4,9
Utmärkt
7 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 95 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
First2protect insurance quote
Evelyn was professional and lovely. She was very clear about the policies she was explaining to me. She also offered many other products that I could add to the policy. Evelyn also answered my question regards to heat pump cover. Overall it was a good experience and she was amazing.
29 juni 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your wonderful feedback!
We’re delighted to hear Evelyn provided such professional, friendly, and clear support. It’s great to know she took the time to explain your policy options thoroughly, answer your questions, and help you explore additional cover options.
We’ll be sure to pass on your kind comments—she’ll be thrilled to hear them.
Great communication and service
Great communication and service. They were able to get us a competitive specialised insurance product in a tight timeframe and made the whole process as comfortable as possible. Aaron, Darryl and Jade were fab!
26 juni 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your fantastic feedback!
We’re delighted to hear we could help secure a competitive specialist insurance solution within your timeframe and make the process as smooth as possible. We’ll be sure to pass on your kind comments to Aaron, Darryl, and Jade—they’ll be thrilled to hear them.
Becky was very helpful supporting me…
Becky was very helpful supporting me with accessing the portal. She was friendly, patient and a pleasure to speak to. Many thanks.
29 juni 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your feedback!
We’re delighted to hear Becky was so helpful in supporting you with accessing the portal. It’s great to know she was friendly, patient, and a pleasure to speak with. We’ll be sure to pass on your kind comments.
Becky was very helpful when helping me…
Becky was very helpful when helping me through my process very Friendly people
29 juni 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your feedback!
We’re delighted to hear Becky was so helpful throughout the process and that you found the service friendly and supportive. We’ll be sure to pass on your kind comments. 😊
The renal was sent to me in plenty of…
The renal was sent to me in plenty of time and it is an easy way to renew and pay
29 juni 2026
Svar från First2Protect
Thank you for your feedback!
We're delighted to hear your renewal was sent in plenty of time and that you found the renewal and payment process easy and straightforward. We really appreciate your kind comments.
Explained well over the phone for what…
Explained well over the phone for what I wanted
29 juni 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your feedback!
We're delighted to hear everything was explained clearly over the phone and that you received the information you needed. We really appreciate your kind comments.
Excellent service for new home insurance
Jamie was very well spoken and kind and was very good at explaining the different policies to me when helping me decide my home insurance.
29 juni 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your feedback!
We’re delighted to hear Jamie was so kind, professional, and clear in explaining the different policy options. It’s great to know he helped you feel confident in choosing the right home insurance. We’ll be sure to pass on your kind comments.
I am a carpenter & have zero admin…
I am a carpenter & have zero admin skills, I was worried about trying to organise insurance on my house purchase
Fortunately I spoke with Jamie Wellum & thanks for having people like this in your company, he made it all so easy & understandable, very happy with this service & will alway use you guys & certainly recommend !
Massive thanks Jamie
23 juni 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your feedback!
We’re delighted to hear you received great service—we really appreciate your kind comments.
Very pleased
Very pleased, it was very easy to cancel the policy as we purchased a new property.
29 juni 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your review. We’re pleased to hear you found the cancellation process straightforward following your house move. Your feedback is very much appreciated, and we wish you all the best in your new home.
Contents Insurance for New Home
I spoke to Jamie to arrange contents insurance cover for my new home. He was very polite and provided clear explanations of the policy options as we spoke, leaving me no doubts about the cover I was arranging.
23 juni 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your review. We’re delighted to hear that Jamie was polite and provided clear, thorough explanations of your contents insurance options, leaving you confident in the cover you arranged. Your kind feedback is very much appreciated and will be shared with him.
Never Judge a Company
My Policy covered 5 properties. The renewal proposal arrived, all OK except for one item, the overall total figure was fine but there was no breakdown of the cost to each property which was required for accounting purposes. I telephoned on Monday the22nd of June & explained this & was assured that it would be dealt with & the breakdown emailed to me, hopefully that same day. It did not arrive.
It still had not arrived by Friday the 26th so I rang again just after 2.00pm, this time I spoke to James Buckland who, in the next couple of hours sorted it, emailed me the result & then, at my request emailed the specific item I needed on headed paper. I instantly phoned First2Protect again & paid the Premium by 4.00pm.
I used to tell my Customers " Never judge my Company by whether something goes wrong, judge me by what I do when something goes wrong" In this case it was dealt with & the Account settled within 2 hours of the problem being made known to James Buckland, You cannot do better than that.
26 juni 2026
Svar från First2Protect
Thank you for your detailed review. We’re sorry the breakdown wasn’t provided promptly following your initial call, but we’re very pleased to hear that James was able to resolve this quickly and efficiently, providing everything you needed to complete your renewal.
We really appreciate your balanced perspective and your comments about service recovery—they mean a great deal to us. Your feedback will be shared with James and the wider team as an example of putting things right.
Rosemary Trelease was very helpful and…
Rosemary Trelease was very helpful and clear in her explanations. She provided all the options and gave examples that helped me make the best decision.
22 juni 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your feedback!
We’re delighted to hear Rosemary provided clear explanations and helpful examples to support your decision. We’ll be sure to pass on your kind comments.
Changes to my policy ahead of renewal
I spoke to Lewis today to discuss changes I wished to make to the level of our contents and building insurance cover. He listens carefully to my requirements and checked prices linked to a previous quote which he was able to retrieve. Despite only recently joining the company, he was extremely knowledgeable, polite and courteous and managed to sort out my policy. I would highly recommend this company who have excellent customer service.
26 juni 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your detailed feedback!
We’re delighted to hear Lewis was attentive, knowledgeable, and able to support you effectively—even being new to the team. It’s great to know he was able to retrieve your previous quote and tailor your policy to your needs.
We really appreciate your recommendation and will be sure to pass on your kind comments.
My advisor was Jodie
My advisor was Jodie
Jodie took great care to explain and advise on the best policy for us for our buildings and content insurance
Would recommend !
27 juni 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your feedback!
We’re delighted to hear Jodie took great care to explain everything and helped you find the right buildings and contents cover. We really appreciate your recommendation!
My advisor was called Evelyn
My advisor was called Evelyn
She talked me through each step and everything that’s Available and any extras I may want to include in my policy. Very friendly service 10/10
Made my day brighter after having a bad day and explained what happened next and when my policy is due to start and how much each month payments would be.
Made my experience easy helpful. Thanks again
25 juni 2026
Svar från First2Protect
Thank you for your wonderful feedback!
We’re delighted to hear Evelyn provided such friendly and supportive service, especially when you needed it most. It’s great to know she made everything clear, easy to follow, and helped brighten your day.
We’ll be sure to pass on your lovely comments
Svar från First2Protect
Thank you for your feedback!
We’re delighted to hear you received great service—we really appreciate your kind comments.
Really helpful staff
Really helpful staff. Charlie who talked me through our options was great. Easy to understand and very helpful. Got a good deal on a slightly complicated home insurance.
26 juni 2026
Svar från First2Protect
Thank you for your feedback!
We’re delighted to hear Charlie was so helpful and clearly explained your options, especially with a more complex policy. It’s great to know you secured a good deal—we really appreciate your kind comments.
Svar från First2Protect
Thank you for your feedback!
We’re pleased to hear you received helpful and professional service—we really appreciate your kind comments.
I phoned for some advise on how to…
I phoned for some advise on how to renew my policy & I spoke to Curtis Gillard who was very helpful & informative on how to do this online.
Thanks for your help Curtis Gillard
26 juni 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your feedback!
We’re delighted to hear Curtis was so helpful and informative in guiding you through your renewal. We’ll be sure to pass on your kind thanks.
Fast process with out being rushed
Fast process,and well explained, was happy to explain things that I didn't know making make this experience easier when makeing decision easier for new time buyers.
25 juni 2026
Svar från First2Protect
Thank you for your feedback!
We’re delighted to hear the process was fast, well explained, and made things easier for you as a first-time buyer. We really appreciate your kind comments.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.