I spoke with Jodie today and we discussed my situation regarding a new buildings policy. Throughout this whole process I was kept informed of every aspect and made to feel all the decisions were mine... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Oscar was very clear on what the policy offered, he worked hard getting me the best price without skimping on quality of cover. He was clear on how much the “Excesses”,were and how much any additiona... Se mer
Företaget har svarat
Thank you so much to Thomas, who ran me through the whole process with professionalism and patience. I had to amend a policy due to an alteration of exchange date, Tom followed this up and made sure t... Se mer
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I'd like to thank Charlie at First2Protect for the great help with my house and contents insurance. Charlie was friendly, knowledgeable, and took the time to explain everything clearly. The whole proc... Se mer
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Företagsinformation
Skrivet av företaget
first2protect.co.uk
Skrivet av företaget
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Kontaktuppgifter
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, Storbritannien
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4,9
Utmärkt
7 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Lewis was a lovely guy
Lewis was a lovely guy, made things super easy and fixed something for me super quick and efficient
9 juli 2026
Omdöme utan inbjudan
We were able to speak to a person and…
We were able to speak to a person and not a robot. Evelyn was helpful, professional and answered all our questions.
The quotation was competitive and covered all our requirements.
6 juli 2026
Lewis was very helpful when amending my…
Lewis was very helpful when amending my quote, always good to have a human experience rather than a bot!
9 juli 2026
Omdöme utan inbjudan
Helpful, polite staff
Everyone I’ve spoken to has been so incredibly helpful, everything has been made easy, quick and efficient. Really lovely polite staff.
Becky was absolutely a stand out member of the team!
9 juli 2026
Omdöme utan inbjudan
This is a review of my first contact with First2Protect
This is a review of my first contact with the company. I wanted a quote for Buildings only Insurance.
It was a pleasant experience.
The quote was decent. I just want to get a few more quotes for comparison.
The gentleman [LJ] I spoke to was helpful, polite not pushy in anyway. Very happy for him to deal with my quote. He'll call back in a week after I've had time do any further checks I need to.
A minor thing and this is probably my fault. I have to create a portal to look at my quote and I haven't found that straight forward.
9 juli 2026
Omdöme utan inbjudan
Straight forward and easy renewal
Straight forward and easy renewal. Very happy w the service
9 juli 2026
Omdöme utan inbjudan
Curtis Gillard
Curtis Gillard - All very efficient and completed in good time. Very pleasant manner, thank you.
9 juli 2026
Omdöme utan inbjudan
New policy
I spoke with Jodie today and we discussed my situation regarding a new buildings policy. Throughout this whole process I was kept informed of every aspect and made to feel all the decisions were mine to make and I wasn’t rushed into making any decisions that I didn’t like. Excellent customer service.
9 juli 2026
Omdöme utan inbjudan
Superb service
Superb service. Wesley talked me through the portals and documents and explained everything to me in detail. It's a pleasure to speak to such a knowledgeable and professional member of your team. Thank you.
9 juli 2026
Omdöme utan inbjudan
The staff was very patient as had some…
The staff was very patient as had some problems with my card .Have used this company before and always had good experience,
9 juli 2026
Omdöme utan inbjudan
I was renewing my policy
I was renewing my policy, had some questions regarding the price increase but after a conversation with Lori, she explained the options available and I was happy to go ahead with the new quote. She was very professional and spoke clearly over the phone.
Thank you Lori for all your help.
Barry.
9 juli 2026
Omdöme utan inbjudan
Professional help
I have spoken to Lewis today after I couldn't complete what I needed to do online. He has sorted everything out for me with a friendly but professional attitude in no time.
9 juli 2026
Omdöme utan inbjudan
Very easy to deal with
Very easy to deal with, took the time to search for a better and cheaper option, explained and advised the best policy to buy.
Thanks.
9 juli 2026
Omdöme utan inbjudan
I have been assisted by Lewis Brown and…
I have been assisted by Lewis Brown and he managed to help me right away very quickly without any issues.
9 juli 2026
Omdöme utan inbjudan
Advisor was very helpful
Advisor was very helpful
I preferred to call as I find your online system is very frustrating
8 juli 2026
Aaron made things easy
Aaron was very helpful in explaining things to me as a first time buyer, made things easy for me and was very transparent throughout the call and process
8 juli 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your feedback!
We’re delighted to hear Aaron was so helpful in explaining everything as a first-time buyer and made the process easy to understand. It’s great to know you appreciated his transparent approach throughout the call. We’ll be sure to pass on your kind comments.
Nathan is a true ambassador for the…
Nathan is a true ambassador for the company.
His enthusiasm and style made it a pleasure to spend time getting a quote.
He is a skilled salesman as I didn't feel like I was under any pressure and it felt authentic.
8 juli 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your wonderful feedback!
We’re delighted to hear Nathan made the process so enjoyable and pressure-free while helping you find the right cover. It’s great to know his enthusiasm, professionalism, and genuine approach made such a positive impression. We’ll be sure to pass on your kind comments—he’ll be thrilled to hear them.
Quick and efficient.
8 juli 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your feedback!
We’re delighted to hear you found our service quick and efficient. We really appreciate your kind comments.
Charlie has been so helpful today with…
Charlie has been so helpful today with my call, he explained all options available
8 juli 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your feedback!
We’re delighted to hear Charlie was so helpful and took the time to explain all the options available to you. We’ll be sure to pass on your kind comments.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.