I spoke with Jodie today and we discussed my situation regarding a new buildings policy. Throughout this whole process I was kept informed of every aspect and made to feel all the decisions were mine... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Oscar was very clear on what the policy offered, he worked hard getting me the best price without skimping on quality of cover. He was clear on how much the “Excesses”,were and how much any additiona... Se mer
Företaget har svarat
Thank you so much to Thomas, who ran me through the whole process with professionalism and patience. I had to amend a policy due to an alteration of exchange date, Tom followed this up and made sure t... Se mer
Företaget har svarat
I'd like to thank Charlie at First2Protect for the great help with my house and contents insurance. Charlie was friendly, knowledgeable, and took the time to explain everything clearly. The whole proc... Se mer
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Företagsinformation
Skrivet av företaget
first2protect.co.uk
Skrivet av företaget
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Kontaktuppgifter
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, Storbritannien
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4,9
Utmärkt
7 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Still waiting on documents to checkdocuments…
Have not yet received any documents from you. Still waiting therefore cannot comment.
7 juli 2026
Svar från First2Protect
Thank you for your feedback. We’re sorry to hear you haven’t yet received your documents. If your policy was arranged recently, it’s possible the documents were not issued until Monday and may still be on their way to you. They should be with you shortly, I have arranged for Charlie to give you a call in a few days to make sure the documents have arrived and that everything is in order.
I cannot recommend First2Protect…
I cannot recommend First2Protect enough! I'm a first time buyer and have been instructed to get a quote for home insurance, my mortgage broker reaches out to First2Protect this morning with my available time to speak. It was very last minute but they called me. Jamie W was absolutely fantastic. He fully understood that I was new to this and offered me the support I needed. He was very patient and took his time to explain everything in detail to me so that I felt comfortable and assured with my policy and next steps. As someone who is neurodivergent and struggles to follow instruction, he explained everything perfectly. Thank you making this process so easy
7 juli 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your review. We’re delighted to hear that Jamie W provided such fantastic support during your journey as a first-time buyer. It’s great to know he took the time to explain everything clearly and patiently, helping you feel comfortable and confident in both your policy and the next steps.
We especially appreciate your comments about how Jamie adapted his approach to meet your needs and made the process easy to follow. Providing clear, supportive, and personalised service is exactly what we strive for. Your kind feedback is very much appreciated and will be shared with him.
Nathan was very friendly and helpful
Nathan was very friendly and helpful, always better to talk to a human than ai
Thank you for explaining and getting me
The best price possible
7 juli 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your review. We’re delighted to hear that Nathan was friendly and helpful, and that he took the time to explain everything clearly while helping you find the best price possible. Your kind feedback is very much appreciated and will be shared with him.
Oscar was very clear on what the policy…
Oscar was very clear on what the policy offered, he worked hard getting me the best price without skimping on quality of cover. He was clear on how much the “Excesses”,were and how much any additional add ons would be.
I’m currently deciding between 3 quotes and doing a chart.
7 juli 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your review. We’re delighted to hear that Oscar took the time to clearly explain the policy, including the cover available, excesses, and any optional extras. It’s great to know he worked hard to find you a competitive price without compromising on the quality of cover. We wish you all the best with your comparison and appreciate you considering First2Protect.
Aaron was great
Aaron was clear and informative, professional and answered any questions I had. Nice lad. Thanks very much, we will consider first2protect as our insurers!
6 juli 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your review. We’re delighted to hear that Aaron was clear, informative, and professional throughout, taking the time to answer all of your questions. It’s great to know you had such a positive experience, and we appreciate you considering First2Protect for your insurance needs. Your kind feedback is very much appreciated and will be shared with him.
Jamie wellum was knowledgeable
Jamie wellum was knowledgeable. He explained everything in great detail. I was very happy with his service.
7 juli 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your review. We’re delighted to hear that Jamie was knowledgeable and took the time to explain everything in great detail. It’s fantastic to know you were happy with the service you received. Your kind feedback is very much appreciated and will be shared with him.
Explained everything in detail and made…
Explained everything in detail and made me understand everything. Great service
7 juli 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your review. We’re delighted to hear everything was explained clearly and in detail, helping you fully understand your cover and options. It’s great to know you received such excellent service. Your feedback is very much appreciated.
Excellent service!
From start to finish i was listened to and treated so kindly. The agent was patient and helped me understand every step of the way. Very easy and quick finding out about my needs and wants and the tailoring the conversation and quote accordingly. Many thanks David.
29 juni 2026
Svar från First2Protect
Thank you for your review. We’re delighted to hear that Rosie took the time to listen, understand your needs, and guide you through the process with patience and kindness. It’s great to know she tailored the discussion and quote to your requirements, making everything quick and easy to understand. Your kind feedback is very much appreciated and will be shared with her.
Very helpful lady
Very helpful lady. And she has raised the problem I have getting online
7 juli 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your review. We’re pleased to hear that our advisor was helpful and that your issue accessing your online account has been raised for further investigation. We appreciate your feedback and are glad we could assist you.
Jodie and Arron
I’ve been dealing with Jodie since purchasing the house trying to get completion date she was patient and I got my completion date I spoke to Arron on the phone made a few amends and the policy has started both wonderful people would highly recommend the company
6 juli 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your review. We’re delighted to hear that both Jodie and Aaron provided such excellent support throughout your home-buying journey. It’s great to know Jodie was patient while helping with your completion date and that Aaron was able to make the necessary amendments to get your policy up and running. Your recommendation means a lot to us, and we’ll be sure to share your kind feedback with both of them.
I dealt with Evelyn today and was very…
I dealt with Evelyn today and was very pleased with the service she gave. I spent 45 minutes on the phone where she gave the time and attention to go through some policy wording to make entirely sure the policy was correct for what I need. You don’t get a level of service like that from a website. She’s an asset to the company.
6 juli 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your review. We’re delighted to hear that Evelyn provided such thorough and attentive service, taking the time to go through the policy wording with you to ensure the cover met your needs. It’s great to know her patience and dedication made a real difference to your experience. Your kind feedback is very much appreciated and will be shared with her.
Svar från First2Protect
Thank you for your review. We’re delighted to hear that Aaron provided you with a great experience. Your kind feedback is very much appreciated and will be shared with him.
Dealt with easily and effeciently
Dealt with easily and effeciently. Thank you.
6 juli 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your feedback. We’re pleased to hear your enquiry was dealt with easily and efficiently. Your kind comments are very much appreciated.
Wesley was very attentive and was able…
Wesley was very attentive and was able to solve my query efficiently.
Thanks alot.
6 juli 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your review. We’re delighted to hear that Wesley was attentive and able to resolve your query efficiently. Your kind feedback is very much appreciated and will be shared with him.
great customer service from Jamie
6 juli 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your review. We’re delighted to hear that Jamie provided great customer service and made your experience a positive one. Your kind feedback is very much appreciated and will be shared with him.
Nathan was super helpful in making sure…
Nathan was super helpful in making sure the level of cover for my insurance was tailored to my personal needs and was clear about all the different options
24 juni 2026
Svar från First2Protect
Thank you for your review. We’re delighted to hear that Nathan was so helpful in ensuring your insurance cover was tailored to your personal needs. It’s great to know he clearly explained the available options and helped you find the right level of cover. Your kind feedback is very much appreciated and will be shared with him.
Thank you Thomas!
Little late on the review, but Thomas Lennon and I had a great conversation in which I was able to explore options without being pressured and provided with all of the information that I needed as a first time buyer, more incredible is the flexibility to amend my policy at a later date as it seems understoof that some decisions take a little time to set in for a first time buyer. Would definitely recommend, the prices seem very fair as well.
23 juni 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your review. We’re delighted to hear that Tom Lennon provided such a positive experience, giving you the information and flexibility you needed as a first-time buyer without any pressure. It’s great to know you felt supported in exploring your options and reassured by the ability to make changes later if needed. Your recommendation is very much appreciated, and we’ll be sure to share your kind feedback with him.
ONE WORD "JAMIE" What an absolutely…
ONE WORD "JAMIE" What an absolutely amazing young man doing an incredible job, with laughs and much good humour and patience with a veritable geriatric member of society (Me, i`m 84) and i do not suffer fools!!
Great service, great price for my insurance policy, faultless.
HE NEEDS A RISE AND PROMOTION.
1 juli 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your review. We’re absolutely delighted to hear that Jamie provided such a positive experience. His patience, professionalism, and sense of humour are qualities we value highly, and it’s wonderful to know he made the process enjoyable while helping you secure great cover at a competitive price. We’ll be sure to share your kind comments with him—he’ll be thrilled to receive such fantastic feedback!
Thank you so much to Thomas
Thank you so much to Thomas, who ran me through the whole process with professionalism and patience. I had to amend a policy due to an alteration of exchange date, Tom followed this up and made sure this was as stress free as possible. Customer service 10/10, highly recommend First2Protect. Thanks again.
6 juli 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your review. We’re delighted to hear that Thomas provided such professional and patient support throughout the process. It’s great to know he was able to help with the amendment to your policy following the change to your exchange date and made everything as stress-free as possible. Your kind feedback and recommendation are very much appreciated, and we’ll be sure to share your comments with him.
I appreciate the reminders
I appreciate the reminders. the new quotes and the no nonsense approach to renewing my policy.
6 juli 2026
Svar från First2Protect
Thank you for your review. We’re pleased to hear you appreciated the reminders, competitive renewal quote, and straightforward approach to renewing your policy. Making the process as simple and hassle-free as possible is what we aim for, so your feedback is very much appreciated.
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