I spoke with Jodie today and we discussed my situation regarding a new buildings policy. Throughout this whole process I was kept informed of every aspect and made to feel all the decisions were mine... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Oscar was very clear on what the policy offered, he worked hard getting me the best price without skimping on quality of cover. He was clear on how much the “Excesses”,were and how much any additiona... Se mer
Företaget har svarat
Thank you so much to Thomas, who ran me through the whole process with professionalism and patience. I had to amend a policy due to an alteration of exchange date, Tom followed this up and made sure t... Se mer
Företaget har svarat
I'd like to thank Charlie at First2Protect for the great help with my house and contents insurance. Charlie was friendly, knowledgeable, and took the time to explain everything clearly. The whole proc... Se mer
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Företagsinformation
Skrivet av företaget
first2protect.co.uk
Skrivet av företaget
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Kontaktuppgifter
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, Storbritannien
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4,9
Utmärkt
7 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Dennis Tzatzo
Dennis was very clear and polite in what was required, very helpful when providing the quote.
8 juli 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your feedback!
We’re delighted to hear Dennis was clear, polite, and very helpful while providing your quote. We’ll be sure to pass on your kind comments.
Friendly and efficient!
8 juli 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your feedback!
We’re delighted to hear you found our service friendly and efficient. We really appreciate your kind comments.
Building and contents insurance
I was helped by Jamie and Rosie to get building and contents insurance. Both very patient and helpful. Explained things well and were not pushy on products or anything similar. I would recommend. Thank you.
8 juli 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your feedback!
We’re delighted to hear Jamie and Rosie provided such patient and helpful support while arranging your buildings and contents insurance. It’s great to know everything was explained clearly and that you felt supported without any pressure.
We really appreciate your recommendation and will be sure to pass on your kind comments.
Curtis is always there at the end of…
Curtis is always there at the end of the phone when needed and is always obligiy to help and goes the extra mile
8 juli 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your feedback!
We’re delighted to hear Curtis is always on hand when needed and consistently goes the extra mile to help. We’ll be sure to pass on your kind comments—he’ll really appreciate them.
Great customer service very helpful and…
Great customer service very helpful and sorted the problem out straight awy
8 juli 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your feedback!
We’re delighted to hear you received great customer service and that your issue was resolved straight away. We really appreciate your kind comments.
James was quickness support when I…
James was quickness support when I needed access to my documents but was having problems logging in.
8 juli 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your feedback!
We’re delighted to hear James was able to help you quickly with accessing your documents and resolving the login issues. We’ll be sure to pass on your kind comments.
Excellent Service from Charlie
I'd like to thank Charlie at First2Protect for the great help with my house and contents insurance. Charlie was friendly, knowledgeable, and took the time to explain everything clearly. The whole process was quick and stress-free, and I left the call feeling confident I'd got the right cover.
8 juli 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your wonderful feedback!
We’re delighted to hear Charlie provided such friendly, knowledgeable, and clear support with your home and contents insurance. It’s great to know he made the process quick and stress-free, and helped you feel confident that you had the right cover in place.
We’ll be sure to pass on your kind comments to Charlie.
Very friendly
Very friendly, responsive and helpful staff. Charlie & Ellen made the whole experience a breeze. Highly recommended
8 juli 2026
Svar från First2Protect
Thank you for your fantastic feedback!
We really appreciate your recommendation and will be sure to pass on your kind comments.
Great Staff!
Oscar was really helpful and explained everything well when I had questions. He really took the stress out of finding insurance myself, and he found a great deal. I'm very pleased with the service I received today.
8 juli 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your wonderful feedback!
We’re delighted to hear Oscar was so helpful and took the time to answer all your questions clearly. It’s great to know he helped take the stress out of finding the right insurance and secured a great deal for you. We’ll be sure to pass on your kind comments.
Svar från First2Protect
Thank you for your feedback!
We’re delighted to hear you received efficient, polite, and effective service. We really appreciate your kind comments.
Nathan was very helpful and took me…
Nathan was very helpful and took me through the process with ease
8 juli 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your feedback!
We’re delighted to hear Nathan was so helpful and guided you through the process with ease. We’ll be sure to pass on your kind comments.
Excellent Experience
Aaron was extremely detailed, patient and friendly when assisting with the arrangements of my Building & Contents Insurance as a first time home buyer.
8 juli 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your feedback!
We’re delighted to hear Aaron provided such detailed, patient, and friendly support while arranging your Buildings & Contents Insurance. It’s great to know he helped make the process easier and clearer for you as a first-time home buyer. We’ll be sure to pass on your kind comments.
Svar från First2Protect
Thank you for your feedback!
We’re delighted to hear Jamie provided such professional and friendly service. We’ll be sure to pass on your kind comments.
Great service finding me the best quote
Darryl was very helpful in finding me the best quote. Didnt push or rush me and understood what I wanted. Great customer service.
6 juli 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your review. We’re delighted to hear that Darryl was able to find you a competitive quote while taking the time to understand your needs. It’s great to know you felt supported without any pressure or rush. Your kind feedback is very much appreciated and will be shared with him.
My advisor was very helpful and patient…
My advisor was very helpful and patient as I am hard of hearing. Explained everything professionally
6 juli 2026
Svar från First2Protect
Thank you for your review. We’re delighted to hear that your advisor was helpful and patient, taking the time to explain everything clearly and professionally. We understand the importance of adapting our service to individual needs, and we’re pleased you felt supported throughout. Your feedback is very much appreciated.
Aaron Wood was really helpful and took…
Aaron Wood was really helpful and took his time going through each element of our quote. He also listened to our situation and was willing to assist in anyway he could.
7 juli 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your review. We’re delighted to hear that Aaron Wood was so helpful and took the time to carefully explain each element of your quote. It’s great to know he listened to your circumstances and did everything he could to assist you. Your kind feedback is very much appreciated and will be shared with him.
Helpful in explaining what i need.
23 juni 2026
Svar från First2Protect
Thank you for your review. We’re pleased to hear that our team was helpful in explaining the cover and guiding you through what you needed. Your feedback is very much appreciated.
Rebecca was really polite and helpful…
Rebecca was really polite and helpful in cancelling my tenants contents policy and talking about future cover when i move and explaining the process.
7 juli 2026
Omdöme utan inbjudan
Svar från First2Protect
Rebecca was really polite and helpful in cancelling my tenants contents policy and talking about future cover when i move and explaining the process.
Superb insurance broker striving for excellence
Superb customer service from both Becky and Alfie both of whom helped me find a better deal than last year on my portfolio insurance.
I’ve been working with this company for several years now & can not fault the quality of their service and level of their professionalism.
7 juli 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your review. We’re delighted to hear that both Becky and Alfie were able to help you secure a better deal on your portfolio insurance. It’s especially rewarding to know that, after working with us for several years, you continue to value the quality of our service and professionalism. Your kind feedback is very much appreciated and will be shared with both of them.
Excellent and efficient service from Becky!
Title: Excellent and efficient service from Becky!
I was quite stressed when my landlord insurance policy was suddenly cancelled due to an unexpected change in the insurer's criteria. Fortunately, Becky handled my case and was incredibly helpful and efficient in arranging a new policy for me.
As I prefer communicating via email, Becky was very accommodating and understanding. She explained everything clearly, sent over the necessary documents, and even quickly fixed an issue on the customer portal so I could easily make my payment online. She also seamlessly handled the cancellation and refund of my old policy.
Thank you, Becky, for making a stressful and confusing situation so much easier to deal with. Highly recommended!
7 juli 2026
Omdöme utan inbjudan
Svar från First2Protect
Thank you for your review. We’re delighted to hear that Becky was able to help make a stressful situation much easier to manage. It’s great to know she kept you informed throughout, accommodated your preference to communicate by email, and efficiently assisted with arranging your new policy, resolving the portal issue, and handling the cancellation and refund of your previous policy. Your kind feedback is very much appreciated and will be shared with her.
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