F.Hinds The Jewellers Omdömen 

Your staff were very professional and welcoming which made my visit to your shop an enjoyable experience. I would like to thank them as these days it is not too often that you have real people to serve you. I hope this will continue as too many shops have gone from our towns

The staff in the Cwmbran branch were very helpful and very cheerful. Nothing was too much trouble for them. Would definitely recommend.

I would have given zero stars if that were an option; sadly, it isn’t, hence the one star.
My parents have been loyal customers of F. Hinds for almost 50 years now— having purchased clocks, ornaments, gifts, watches, and jewellery during this time.
In February this year, my dad bought a gold chain for my mum as a gift for her 75th birthday. Sadly, this chain was defective, with a clasp that kept coming apart, which resulted in my mum almost losing the chain on the few occasions she wore it. Upon returning the item to the store, they were told Hinds could fix the clasp, but they would have to pay an extra £75.00. Seeing as they had paid almost £400.00 for the chain a mere few weeks earlier, this was both deeply upsetting and insulting to my parents. The store did advise that a watch repairer could probably fix it for less.
Upon taking the chain to a watch repair shop, the chain and the clasp were examined thoroughly. The chain was sold as 9ct gold - upon examination there were NO hallmarks anywhere on the chain confirming it was gold. The only hallmark anywhere was on the defective clasp, and that hallmark showed it was silver gold - so silver made to look like gold, which meant the clasp couldn't be soldered as the silver would melt at a much lower temperature than the gold. With this new information, my parents once again returned the chain to the store and advised what they had found. The chain was subsequently returned to head office where their customer service team have clearly been busy trying to come up with the most offensive and insulting explanation they could come up with between them and that theory is that my parents bought the 9ct gold chain, changed the clasp themselves to a silver clasp (as you do when you have just spent £375 on what you believe is a gold chain), sold the gold clasp for the grand total of 20p (which is what they have been told a gold clasp, as scrap, would be worth), and then returned the chain to the store to try and get the chain fitted with a gold clasp - thereby making the item the exact same one they "thought" they had been sold in the first place.
They have refused to offer any assistance to my parents and have just tried to blame the elderly couple who have now been left almost £400 out of pocket.
The staff at the Telford store, in my opinion, could have done more in the first instance rather than expecting my parents to pay an extra £75 just to make the item they purchased fit for purpose. They have, however, been supportive since Head Office has shown just how little regard they have for their customers. Whilst their hands are tied, they have acknowledged to my parents that they know my parents are the innocent victims in this situation and have not altered the chain they purchased in any way.
I would strongly advise people against shopping at F.Hinds. You don't know what you're actually purchasing and the company clearly couldn't care less about their customers. Shop elsewhere is my advice; this company doesn't deserve your business.

Excellent service

If you want jewellery that lasts this is not the place to go.
A sterling silver pair of hoop earrings turned black within a year.
A white gold diamond engagement ring, I wore for 1 week and a stone came out, took this back and was advised I damaged it...took over a month to come back from being repaired. I then wore this for about 3 weeks and the stone came out again.
Luckily we did take out the insurance and got our money back.

Few years ago in their New Malden branch(it’s quite near my house) I paid some money for battery replacement for my watch : for life time.
So recently I went to their New Malden branch only to find shop is closed and no longer there.
So the nearest branch is in Clapham Junction which is 30 minutes drive !!
So I complained to their customer service department but they don’t want to know and expect me to travel 30 minutes drive !
Apart from approximately 90 minutes round trip it’s going to cost plenty in petrol !

Hinds staff very professional. Only a battery replacement this time, but I was still treated by professional staff.

I've been looking to buy a new watch for myself for a little while now as my old watch had finally seen its day. So, today I popped into the Fleet Branch of Hinds. The shop is very well laid out and with a good display of ladies watches. Having tried on a few watches, I found exactly what I was looking for. The member of staff who served me was very helpful, courteous and knowledgeable. I came away feeling very happy.

I bought a Limit 5988 watch (Hinds number W7779) in July 2026. After only 2 months the chrome finish on the case has turned to a copper colour suggesting that the chrome plating on base metal was very thin. I took the watch back to the F Hinds store where a bought it, but they refused to replace the watch, saying only the working parts are covered by guarantee. Whilst I realise the watch was a cheap brand at £20 but feel the finish should be more durable. I have had one of these watches before and the finish lasted many years before wearing through the chrome. Very dissapointed with J Hinds and their attitude towards the issue. Needless to say I wont be making any more purchases from this company

I ordered a watch for my wife’s birthday on Monday and selected express delivery. However, the estimated delivery date shown was Tuesday, 1 September 2026 — more than a week later, which is not what I would expect from an express delivery service.

As it was for a special occasion, I called customer service to ask if the delivery could be sped up. Unfortunately, the lady I spoke to was dismissive and unhelpful, simply repeating what was already stated in the email and telling me there was nothing she could do.

The watch eventually arrived after four days, but it was the wrong model. I emailed customer service and received no response, so I called again. Once again, I was simply told to wait for an email reply.

I returned the incorrect watch, and F.Hinds waited until they received it back before sending the correct one, causing another four-day delay.

Poor communication, unhelpful customer service, the wrong item being sent and repeated delays made this a very frustrating experience, especially as it was meant to be a birthday present.

Based on my experience, I would not recommend ordering from F.Hinds online.

First time in store .the Assistant got the item my daughter wanted and i had to explain how the metal strap could be tighten as the assistant never spoke.she also never showed us how to set it up as i said she wanted to wear it now.

Ive purchased two seiko carriage clocks over the past two years, the last one was November 2025. On both clocks ,the rotating pendulum stops working. Ive changed the both batteries and still the pendulum will not rotate. The clock part works fine.

The clock is listed as this....
Seiko QHN006G Gold Tone Anniversary Clock - C3077

I've left both batteries out over night with no luck. And yes,they are new good quality alkaline batteries .

Im not buying another one from this company. Having contacted them last time when the first one stopped working i was given the brush off.

These clocks are not cheap but obviously manufactured using poor quality components.

Staff were very polite and helpful, quick service with additional information about protecting my item.

Very good. The staff was very helpful.

Efficient friendly service. A truly excellent company.

I always use this company for new batteries in my watches. I couldn't find the lifetime battery paperwork for my rotary watch,but they were so helpful and said they would check it out fir ne and to come vack the next day,which I did. They confirmed it was covered so cost ne nothing extra and they were putting a note for the future that rotary watch is indeed covered. Many thanks

The lady was extremely helpful and patient with me.
Took her time and was extremely friendly and polite.

I spent quite a lot of money in store but was disappointed with the service I received.