Regular updates throughout the process, arrived within the projected time frame, product was as described. Overall no complaints plus the bride-to-be loved the ring so 5*'s from me
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My engagement ring is stunning and the communication throughout was excellent. The only reason I've deducted one star is due to the timeframe. While I was advised it would take 4-6 weeks, it ended up... Se mer
Had such a great experience with Fenton! Fantastic customer service both in person and via email. Would definitely recommend them to anyone looking for an engagement ring! Will be back to get our wedd... Se mer
A fantastic experience from start to finish!💍 Couldn’t speak more highly of Lucy who looked after us throughout the process. She was extremely professional and answered all of our queries with clar... Se mer
Företagsinformation
Om Fenton
Skrivet av företaget
Fenton is a fine jeweller in the heart of Mayfair specialising in coloured gemstones, Solar Diamonds and engagement rings. We produce high quality, responsibly sourced jewellery to celebrate all of life’s important milestones.
VIEW OUR COLLECTIONEvery made-to-order piece is fully customisable and truly unique. Allowing you to create the perfect piece of forever jewellery to mark your special occasion, whether it’s your engagement, wedding, anniversary, birthday, or just because!
Our beautifully designed jewellery is set in platinum or 18k recycled white, yellow and rose gold. With your choice of Sapphires, Rubies, Emeralds, Aquamarine & Garnets.
CREATE YOUR RINGAs one of the only certified ‘B corporation’ jewellers in the UK it’s our mission to make the fine jewellery industry more transparent, accountable and accessible. Our qualified Gemmologists ensure we’re able to provide high quality gems at an honest price without taking away from the planet or people that helped along the way.
Pay a visit to our London showroom and speak with our concierge team who can help you design the ideal engagement ring, wedding bands, earrings, necklace or bracelet. Or take a look at our ready-to-wear treasure box collection that’s shipped in as little as 24 hours.
GET IN TOUCH
Kontaktuppgifter
53 Duke Street, W1C 2PE, London, Storbritannien
- +442046343992
- concierge@fentonand.co
- www.fentonand.co
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 33 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
5 star service, 5 star ring.
5 star service to go with the 5 star engagement ring! I bought an Emerald engagement ring from Fenton last summer and it was perfect. Throughout the entire process I felt valued and the various members of the team were extremely helpful, knowledgeable and responsive. Even after I had completed the purchase the team prioritized my questions and were fantastic. The ring itself is gorgeous, fiance over the moon and we welcome the many compliments regarding the ring! Bellisimo.
Exceptional service, quality and value
Henna on the concierge team was fantastic and made what could easily have been a very daunting task (picking the perfect engagement ring!), a enjoyable and exciting experience. Although I already had a rough idea of what I was looking for, she took the time to suggest variations in style I might wish to consider and answer the myriad of questions I had both during the initial consultation and throughout the process.
I was blown away by the ring when it arrived and I'm pleased to say so too was my now Fiancée!
I would have no hesitation in recommending Fenton to anyone looking to purchase their perfect ring (especially if you get to work with Henna!).
The best service
My fiancé did a lot of research to find us the perfect rings, and Fenton ticked all the boxes - we really wanted a small, female run business that sourced and made this products ethically and responsibly. After an unexpected family illness caused us to rearrange our wedding plans and throw everything together quickly, they even crafted our second ring, my wedding band, on a quick order and shipped it across the world for us. I can't say enough good things about the team at Fenton. Thanks for everything!
My Fiancè enjoyed the desiging the ring…
My Fiancè enjoyed the desiging the ring and the attention to detail by Henna.
Great ring and service
Great service, price and quality jewelry. Claudia from the concierge team helped make the process easy and understandable end to end from choosing the ring and features to collection. Ring itself is fantastic quality and exactly what I was looking for. Look forward to purchasing again from Fentons.
Fantastic jewellery and service
Fantastic jewellery and service! I would like to give a special mention to Macarena in the Concierge team for being so responsive and helpful in ensuring the ring I purchased was delivered in time. Highly recommended!
Fantastic jewellers and beautiful ring
Had an amazing experience with Fenton. From picking out the engagement ring, to ordering, to shipping, the team were always so helpful and welcoming. The ring is also so stunning. We liked them so much we immediately decided the get our wedding ring from them too.
Absolute Superb Customer Service
Absolute superb customer service all the way from helping me find exactly what I was looking for through to fast and professional delivery. Linus was extremely helpful and a pleasure to do business with.
The Fenton team is amazing
The Fenton team is amazing. I ordered a gorgeous emerald bracelet from the United States. They made the purchase process a breeze. They handled all issues with customs.
The bracelet arrived on time and is stunning.
I can’t recommend Fenton enough.
Beautiful ring and excellent service
My partner proposed on my 30th birthday at Port Lympne in Kent with the most beautiful pink sapphire engagement ring from Fenton.
Unfortunately the ring was slightly too small but Claudia was extremely helpful when we got in touch with Fenton to book an appointment to come in and resize the ring.
She was really helpful and able to advise me on choosing the right sizing and my ring was re-delivered Friday re-sized and I am over the moon with it!
Thank you so much and I can’t wait to come back to visit and pink out a wedding ring in the near future!
Excellent Ethical Jewellers!
Every member of the team that I've dealt with at Fenton have been incredibly helpful and knowledgeable. From advice with regard to ring sizes, helping out with the design process and any after care questions, you're in the safest of hands. As I work in London, when I've needed any assistance I've always attended their office in person and have been very warmly welcomed.
I also love that they are an ethical company, this was hugely important to me!
My bespoke ring!
What an exceptional experience it was purchasing a bespoke ring from Fenton’s was!
I can honestly say I have never before experienced customer service like I received with this company! Nothing was too much trouble for them. I had several appointments to get the ring just right, and wow did they deliver! I picked up my ring yesterday and I can say it is a thing of beauty!
I could not ask for better,
But it is the level of customer service that really got me, The staff were all exceptional but I want to thank Susannah especially., as I know she worked incredibly hard to see this project through!
Fenton’s I have to say has been my best shopping experience ever!
I will be back with more projects in the future!
Thank you
Fenton!
The perfect ring
I have just had my bespoke ring delivered and could not be happier with the finished product! From start to finish the process has been so smooth, susannah and sophie contacted me by email, call and facetime to design the perfect ring and kept me updated throughout the process. They even managed to get the delivery in time for my holiday.
Highly recommend!
Exquisite piece, recommended!
My experience with Fenton was fantastic and they would come highly recommended. Excellent in the initial consultation. Then they were on it with communications after this all the way through to purchase and delivery and after care. The piece was made and delivered within the timeframes quoted, and it was exquisite.
Fantastic experience from start to…
Fantastic experience from start to finish from Linus. Good communication. We got a beautiful engagement ring ‘trilogy’ style.
I am definitely coming back in the future for different pieces.
My ring is beautiful
My ring is beautiful. I am absolutely over the moon and I know the process to purchase the ring was super easy. Can’t think Fenton enough!
Outstanding service from Sijj and the…
Outstanding service from Sijj and the team. We booked a free face to face appointment and tried in wedding bands. It was a lovely experience. W word weed our wedding bands online once we knew what we wanted.
Thanks again Fenton
10/10 highly recommend!
We will always come back to Fenton for our jewellery needs and couldn’t recommend them enough! My now husband proposed to me with an emerald trilogy ring, and we’ve treasured it so much. The wedding came around this year and we didn’t think twice about going to Fenton for our wedding jewellery. We ordered our x2 wedding bands and an emerald necklace. I decided to go bespoke for my wedding band as I wanted a diamond band and needed it to fit around my emerald. The process was seamless and despite me having a wobble about my final choice, the team were incredibly helpful, supportive and quick to respond. I dealt with Sophie mostly as well as Henna, and I thank you both so much for taking me through the bespoke process. I can’t wait to celebrate many more happy occasions with your beautiful jewellery.
Excellent experience
Very happy with our experience buying a bespoke ring from Fenton. The communication was excellent throughout, they were highly accommodating to our preferences, and overall thought it was great value considering how beautiful the finished ring was.
Perfect experince
Perfect experince. Really great customer service through quite a few hiccups our end which they were so helpful with! Henna in particular was brilliant, would 100% recommend. An absolutely stunning ring and packaging.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.








