Food as ordered and arrived ahead of schedule. ezCater makes life so much easier when you have to order food. All online, quick and easy, with great follow-up and excellent communication. Highly re... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
1000/10 from start to finish on this order. It was fast and easy to place the order on EZCater, I needed to add some last minute items hours before delivery and they made it happen with no issue, and... Se mer
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I liked the communication from the delivery driver. He called once to let me know he was running behind and again to find out where exactly he needed to go to drop off because it's a bit confusing. De... Se mer
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I love using this company - never an issue from them, any changes I need to make on the fly and have issues with getting online, there is ALWAYS a rep available who takes care of the request if needed... Se mer
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Företagsinformation
Skrivet av företaget
ezCater is the #1 food tech platform for workplaces in the US. The company makes it easy for any organization to manage its food needs and order from over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by beyond helpful 24/7 service and business-grade reliability. For restaurant partners, ezCater helps grow their business by bringing them more orders and new high-value customers. To learn more, visit www.ezcater.com.
Kontaktuppgifter
40 Water Street, Floor 5, 02109, Boston, USA
- 1-800-488-1803
- support@ezcater.com
- www.ezcater.com
4,4
Utmärkt
20 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
great service
great service, i use it weekly, we enjoy no menu mark ups!!
26 juni 2026
Omdöme utan inbjudan
Svar från ezCater
Hi Stephanie!
Thank you so much for the wonderful review! We are thrilled to hear how happy you are with our platform's menu price guarantee. It's great to know you're enjoying the service weekly and that it continues to bring you value. We truly appreciate your ongoing support and look forward to serving you again soon!
- The ezCater Team
We use ezCater for lunches provided for Mediations
We use ezCater for lunches provided for mediations. The orders have always been accurate and timely.
25 juni 2026
Omdöme utan inbjudan
Svar från ezCater
Hi VJ!
Thank you so much for the wonderful review! We are thrilled to hear that our services have been a reliable, accurate, and timely choice for your team. We appreciate you sharing this positive feedback and look forward to serving you again soon!
- The ezCater Team
Reliability Rockstar
I chose the restaurant because it was a Reliability Rockstar. However, they did not arrive until 30 minutes after delivery time. That is not ezCater's fault but they were not a reliability Rockstar for me.
I did contact Customer Support and they did help me as best as they could, so that was nice.
24 juni 2026
Omdöme utan inbjudan
Svar från ezCater
Hi Peter,
Thank you for speaking with us and sharing your experience. We appreciate the opportunity to connect with you and address your concerns. We understand how important it is for deliveries to arrive on time. We’re always focused on maintaining a consistent and reliable experience, and feedback like yours helps reinforce those expectations.
We’re glad we had the chance to follow up and appreciate your understanding. We look forward to serving you again soon.
-The ezCater Team
Tasty food great ezCater service
The food from Una Mas has always been delicious and it has always been delivered on time. As well as the Party Bundle from Pacific Catch is also great and tastes delicious.
Most importantly, ezCater is doing such a fantastic job managing my catering orders and ensuring they are delivered on time which is very important to me as the event host. Thank you!
25 juni 2026
Omdöme utan inbjudan
Svar från ezCater
Hi Juna!
Thank you so much for the wonderful review! We're thrilled to hear that you consistently enjoy the food from our restaurant partners. It's great to know our team has ensured your orders arrived on time and kept your planning stress-free. We appreciate you sharing this positive feedback and look forward to serving you again soon!
- The ezCater Team
Didn't understand the problem.
I originally placed this order as pick up, but then I realized I ordered from the wrong location, and I wasn't going to be able to pick it up. I called the help line asking if there some a delivery person who could pick this order up and deliver it. I guess the person I was speaking to called Panera?? Something about they couldn't make any changes to the order. I had a horrible time understanding everything she was saying. I said I just needed someone to go pick up my order and bring it to my work location. No changes to the order were needed. She kept saying they couldn't change the order. It sounded like Panera was saying that. I told her Panera didn't need to be involved b/c someone could just go in and pick it up and I could call Panera letting them know who would be there. Now the order won't be picked up and I'm out that money. Very frustrating, especially after ALL the money we have spent using ezCater over these last few month.
26 juni 2026
Omdöme utan inbjudan
Svar från ezCater
Hi Michelle,
Thank you for taking the time to share your experience. Our ezCater team is here to help and would love the opportunity to better understand what happened and make things right. We attempted to reach you directly but were unsuccessful. At your convenience, please reply to our email from experiences@ezcater.com so we can gather your feedback and work to resolve this. Thank you!
- The ezCater Team
EzCater...definitely the way to go for catering orders!
The delivery was on-time and I was kept up to date from the minute it left the restaurant to the delivery. I have ALWAYS had a good experience using ez cater versus going to the restaurant itself. Made that mistake with Chipotle, they canceled my order for 20 people 1 hour before scheduled delivery. I trust my order with ezCater will arrive on time as scheduled!
25 juni 2026
Omdöme utan inbjudan
Svar från ezCater
Hi Dawn,
We are so happy to hear that your delivery was on time and that you were kept informed throughout the process! We truly appreciate your trust in our service and are committed to ensuring reliable, scheduled deliveries for all your orders. Thank you for your wonderful feedback!
-The ezCater Team
Great Job Farmington Deli!
Delivery person was wonderful and did a great job setting up for us. The food was PERFECT! Wouldn't change a thing!
25 juni 2026
Omdöme utan inbjudan
Svar från ezCater
Hi Carrie!
Thank you for taking the time to share this wonderful review! We’re glad to hear you enjoyed your experience and appreciate your kind words. We’ll be sure to pass this feedback along to our catering partner. If you need any help with ezCater orders in the future, please feel free to reach out to us at 1-800-488-1803 or support@ezcater.com — we’re here to help.
- The ezCater Team
Inconsistent performance
When they do what they say they're going to do, things go very well. Orders show up individually bagged/boxed by person, clearly labeled and on time or even sometimes early.
When things go badly, they go very badly. No accountability on the part of ezCater. They blame the restaurant. They blame the driver. Never a word about what ezCater is willing to do to try to make things right. When an order is late, it's not by a few minutes. We've had orders show up over an hour late. Not easy to explain to employees...
25 juni 2026
Omdöme utan inbjudan
Svar från ezCater
Hi there,
Thank you for taking the time to share your experience. We would love the opportunity to speak with you regarding your order; however, we’re unable to identify your account to reach out directly. What you described is not the experience we aim to provide, and we would genuinely appreciate the chance to learn more about what happened and how we can make things right. If you’re open to connecting, our team is available at 800-488-1803, or you can reach us directly at experiences@ezcater.com. We value your feedback and the opportunity to improve.
- The ezCater Team
5 Stars for Golden Sun, Boulder
Golden Sun in Boulder delivered our order hot and five minutes early, exactly to the correct location and with all delivery instructions followed. Everything was accurate, and the portion sizes were generous. A great experience—we’ll definitely order again.
24 juni 2026
Omdöme utan inbjudan
Svar från ezCater
Hi Teresa!
Thank you for taking the time to share this wonderful review! We’re glad to hear you enjoyed your experience and appreciate your kind words. We’ll be sure to pass this feedback along to our catering partner. If you need any help with ezCater orders in the future, please feel free to reach out to us at 1-800-488-1803 or support@ezcater.com — we’re here to help.
- The ezCater Team
Managers Meeting
We ordered for a managers meeting and everything was so fresh and delicious. Great job.
24 juni 2026
Omdöme utan inbjudan
Svar från ezCater
Hi Julie,
Thank you for taking the time to share this wonderful review! We’re glad to hear you enjoyed your experience and appreciate your kind words. We’ll be sure to pass this feedback along to our catering partner. If you need any help with ezCater orders in the future, please feel free to reach out to us at 1-800-488-1803 or support@ezcater.com — we’re here to help.
-The ezCater Team
They make the process of doing lunch’s…
They make the process of doing lunch’s for offices so easy!
23 juni 2026
Omdöme utan inbjudan
Svar från ezCater
Hi Shane,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that we make the process of ordering office lunches so easy for you.
Our goal is always to take the stress out of catering logistics so you can focus on your day, and it’s wonderful to know we’re hitting the mark. We truly appreciate your partnership and look forward to helping you with many more office lunches to come!
- The ezCater Team
EzCater makes it very simple to find…
EzCater makes it very simple to find and order food for my office. I have a lot of pecis dietary requirements, and the platform makes it easy to find companies that can accommodate those. Also, when something does go wrong, the team at EzCater is great at getting it corrected.
23 juni 2026
Omdöme utan inbjudan
Svar från ezCater
Hi Claudia!
Thank you so much for the wonderful review! We are thrilled to hear that we made ordering food for your office simple and stress-free. It is great to know our platform has helped you easily find the right options for your entire team. We appreciate you sharing this positive feedback and look forward to serving you again soon!
- The ezCater Team
On time drlivery!
Service was on time and food was plenteous. I would suggest adding wire chafers/chafing fuel to keep food warm while also making a nicer presentation for groups.
23 juni 2026
Omdöme utan inbjudan
Svar från ezCater
Hi Meteza,
Thank you so much for the fantastic review! We are thrilled to hear that your delivery arrived right on time and that there was plenty of food for your group to enjoy.
We also really appreciate your great suggestion regarding the presentation and keeping the food warm. While wire chafing dishes and fuel aren't automatically included by every restaurant partner, they can absolutely be added to your order at your request! When placing your next order, you can typically find these listed under the restaurant's "Equipment" or "Utensils" section, or you can always leave a note for our team during checkout so we can help secure them for you.
Thank you again for choosing ezCater, and we look forward to assisting you with your next event!
- The ezCater Team
Svar från ezCater
Hello Jillian,
Thank you for taking the time to share your experience. Our ezCater team is here to help and would love the opportunity to better understand what happened and make things right. We attempted to reach you directly but were unsuccessful. At your convenience, please reply to our email from experiences@ezcater.com so we can gather your feedback and work to resolve this. Thank you!
- The ezCater Team
Awful,
Awful,
Everytime I have an issue with my order I only get met with people that barely understand english on the phones. I called on Wednesday and Tuesday and keep speaking someone that's not American. What happened? Is this company starting to do what other companies are doing? Up until a week ago I noticed that I can barely get anyone that speaks good english to resolve my issues. I'm done ordering with you all.
16 juni 2026
Omdöme utan inbjudan
Svar från ezCater
Hello,
Thank you for sharing your feedback with us. We are sorry to hear about the frustration you experienced during your recent phone calls with us. Our goal is always to provide clear, efficient, and helpful support to ensure your orders are seamless.
We would appreciate the opportunity to look into your specific orders and conversations to better understand what happened and to ensure our team is meeting the high standards of support our customers expect and deserve. We want to assure you that we take communication and customer service very seriously.
If you’re open to connecting, our team is available at 800-488-1803, or you can reach us directly at experiences@ezcater.com. We value your feedback and the opportunity to improve.
- The ezCater Team
Ezcater does not care enough about their drivers
I have been delivering Ezcater orders for a few years now and it has generally been an unpleasant experience. The tips keep getting lower and drivers are not paid enough. I delivered $1000 worth of food the other day and made $25. $15 base pay and a $10 tip. Ezcater needs to make tips MANDATORY. 10% at the least. We work much harder than a waiter or waitress yet they are expected to receive a 20% tip minimum.
17 juni 2026
Omdöme utan inbjudan
Svar från ezCater
Hi Max,
Thank you for taking the time to share your feedback and for your dedication to delivering orders on our platform over the last few years. We understand how much care, effort, and hard work goes into managing large catering orders, and we truly appreciate the role drivers play in ensuring successful deliveries.
We recognize how frustrating a low tip can be on a significant, complex delivery. While ezCater doesn’t employ drivers directly—all deliveries are fulfilled through our partner Dispatch network—we always advocate for our delivery partners. Our platform is designed to prompt and encourage customers to tip appropriately for the specialized service catering requires, though the final gratuity level ultimately remains at the customer's discretion.
Your perspective is incredibly important to us, and we are sharing your feedback with our internal teams for review. If you would like us to look into the specifics of the order you mentioned, please feel free to reach out to our team directly at delivery@ezcater.com. Thank you again for reaching out.
- The ezCater Team
As a delivery driver
As a delivery driver, ezCater has always been professional with me when they needed to reach out. What i don't understand is why you don't value the dedicated, full time drivers who have developed relationships with restaurants, only to be replaced constantly with new, temporary people who mess things up. It's easy to identify to good guys, yet it doesn't happen. I would love to deliver directly for you
11 juni 2026
Omdöme utan inbjudan
Svar från ezCater
Hi John,
Thank you for taking the time to share your feedback and for your experience as a delivery driver.
We're glad to hear your interactions with ezCater have been professional, and we appreciate the relationships and trust that dedicated drivers build with restaurants over time. We recognize the value that experienced drivers bring to the delivery experience and the impact consistency can have for both restaurant partners and customers.
We appreciate you sharing your perspective and your interest in delivering directly with us. While ezCater doesn't employ drivers directly, all of our deliveries are managed through our Dispatch network to ensure seamless catering fulfillment.
We are always happy to help drivers connect with the network providers who service our platform. If you'd like to learn more about the delivery companies operating within our Dispatch network in your area, please reach out to our team at delivery@ezcater.com.
We'll make sure your feedback is shared with the appropriate teams for review, as insights like yours help us continue to improve our delivery programs and partnerships. Thank you again for your time.
- The ezCater Team
Unhappy Customer Tips
As a delivery driver who works with EzCater and its dispatch partners, I believe drivers deserve greater consideration and fairer compensation for the work they perform.
Many customers may not realize that drivers use their own vehicles, pay for their own fuel, insurance, maintenance, and delivery equipment, and are responsible for every step of the delivery process. We don’t simply drop off food. We pick up large catering orders from restaurants, carefully load them into insulated warming bags, transport them safely, unload them at the destination, set up the food professionally, and ensure everything is ready for serving.
Without drivers, the catering service would not be possible. Yet some large corporate orders are delivered with little or no tip at all. EzCater should encourage customers to provide a minimum tip of either $20 or 10% of the order value, whichever is greater. This would help ensure that drivers are fairly compensated for the time, effort, expenses, and professionalism required to complete these deliveries.
I appreciate the service EzCater provides, but I hope the company will take a closer look at driver compensation and tipping practices. Supporting drivers more effectively would benefit everyone involved, including customers, restaurants, and the overall quality of service.
7 juni 2026
Omdöme utan inbjudan
Svar från ezCater
Hi Michelle,
Thank you for taking the time to share this perspective and for clearly outlining your experience in detail. We understand how much care, effort, and expense goes into completing these deliveries, and we truly appreciate the work drivers do to safely handle, transport, and professionally deliver catering orders.
We also recognize how important fair compensation is to drivers. While tipping practices are ultimately set by customers and we don’t mandate minimum gratuity levels, feedback like this is important and helpful as we continue to evaluate how we can better support drivers and improve the overall delivery experience across the platform.
We’ll make sure this is shared with the appropriate teams for further review, as input like yours helps us continue to improve the experience for everyone involved.
For more information or help, or if you have any additional information to share, you can email us directly at delivery@ezcater.com. Again, thank you for your time and feedback.
- The ezCater Team
Refer a friend false advertising
Refer a friend false advertising, If you leave a review it clearly states +100 points, if you refer a friend it clearly states +25,000 points. There is no astrick or fine print. I referred 2 friends who ordered and received 100 points, When I called to inquire where the points are, they said its up to 25,000 points. False advertizing. We have ordered through EZ cater many times through our multiple locations. They will come through but have been delivering hot food too early with no chaffing or any way to keep the food warm. We already request 15-30 minutes early for delivery time, to show up 45 minutes before that requested time is not acceptable for 30 people to receive cold food.
12 april 2026
Omdöme utan inbjudan
Svar från ezCater
Hi Stacia,
Thank you for taking the time to share your experience. We would love the opportunity to speak with you regarding your order; however, we’re unable to identify your account to reach out directly. What you described is not the experience we aim to provide, and we would genuinely appreciate the chance to learn more about what happened and how we can make things right. If you’re open to connecting, our team is available at 800-488-1803, or you can reach us directly at experiences@ezcater.com. We value your feedback and the opportunity to improve.
- The ezCater Team
Repeat Customer!
I am a repeat customer and I always appreciate the varied choices, the detailed menu options and the seamless process. Delivery was perfect and food was wonderful, as always!
27 maj 2026
Omdöme utan inbjudan
Svar från ezCater
Hi,
Thank you so much for the wonderful review! We're thrilled to hear that you enjoy our varied menu options and find the ordering process so seamless. It's great to know your delivery was perfect and that your orders consistently hit the mark for you. We appreciate you sharing this positive feedback and look forward to serving you again soon!
- The ezCater Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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