Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Nicolas was a fantastic guide and knew the mountain and conditions like the back of his hand. He knew exactly when to go for it on the off-piste adventure, checking the snow regularly. He was very p... Se mer

Betygsatt 5 av 5 stjärnor

I have used Explore-share a few times to find a guided trip when travelling solo. They carry a very wide range of options which is both inspiring and great for a solo traveller like me looking for a g... Se mer

Betygsatt 5 av 5 stjärnor

I've used explore-share a few times now and it has always been a great way for me to connect with guides while traveling.

Betygsatt 5 av 5 stjärnor

We used Explore-Share to set up a wonderful days back-country skiing in Whistler, British Colombia. It was a delight. Experienced, professional, friendly and informative. Rich paced the day wonderful... Se mer

Företagsinformation

  1. Researrangör

Skrivet av företaget

Explore-Share is your dedicated platform for crafting unforgettable adventures that fulfill your wildest dreams. Born out of the founders' quest to make finding certified mountain guides easier for their own global adventures, this dynamic Belgian startup connects adventure-seeking travelers with certified local guides worldwide. With over 12,000 guided tours listed and a community of more than 2,000 guides and agencies spanning 100+ countries, Explore-Share simplifies adventure planning. From classic experiences like climbing Mt Blanc to unique adventures like ski touring from a former Soviet base in Kyrgyzstan, Explore-Share is your global gateway to unparalleled outdoor experiences, empowering both adventurers and guides to share incredible moments together. Adventure is the key that unlocks the door to unforgettable moments, and with Explore-Share, that door is always open. Let's journey together and create memories that will last a lifetime.


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

752 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 88 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Change of plan


You can control many things bar the weather. The weather gods were not on my side, but my guide in Dimitris definitely was.
When the storm hit and the refuges closed Dimitris let me know straight away and came up with an alternative adventure.
He and I had some communication almost immediately after I booked and he had asked enough questions to know what I might like. We had arranged a private climbing day when I arrived in Athens and had also summited Mount Taygetos in time for the sunrise.
I may not have summited Mount Olympus, but the adventure we had will be one that is long in the memory. So much variety of activity of climbing,hiking and walking. He helped me book in to my accommodation when the directions were incorrect - I think I might still be wandering the streets had he not called the hotel. If you are a foody- then his choice of Greek Tavernas and restaurants will have you eating the best food.
Dimitris knowledge and enthusiasm of all things mountain shone through our days together. He took me to some amazing places for adventure and food. He is welcoming and engaging and I will be back for a further adventure.

28 juni 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Robert was an amazing guide

Robert was an amazing guide. We texted a few weeks ahead of the trip to make sure the climbing was the correct grade for myself and my partner. Robert was experienced, kind, responsive, and very helpful on the wall. Best first multi-pitch experience! We felt safe, and loved the amazing rock in the Dolomites! Thanks Robert! Coming to visit again soon!

5 juli 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

As a beginner climber visiting…

As a beginner climber visiting Mallorca, I wanted a guide to help me work on climbing in general as well as some specific issues. Francesco was perfect for that experience, I learned so much and had a great time!

30 juni 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Fun!

Having tried indoor bouldering, we wanted to experience what outdoor bouldering is like. Leo was knowledgeable and ensured our safety. It was definitely one of the highlights of our trip!

18 april 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Off season Mt Fuji Summit - June 2025

I was coming to Japan with the idea of climbing Mount Fuji on the Fujinomiya Trail because I was coming during the off-season. I consider myself a more advanced hiker and climber, so was hiring a guide because of the potential for bad weather conditions. If you are someone that is less advanced or less experienced in hiking, you may want to consider hiring Hama who is absolutely excellent. He asked a lot of questions and made sure I was comfortable every step of the way during the hike that can be extremely helpful for some newer hikers and I appreciated his attention to detail. Like I said, I am a bit more advanced in hiking, so I felt pretty comfortable doing the whole climb and the trail is very well marked and paved for the most part. Hamas approach was very slow, steady and cautious. Which again I really appreciated and I can imagine other hikers and visitors coming would appreciate that as well. Hama was an incredible guide and I would recommend to those who are looking to summit Mt Fuji, especially in the off season. I had an amazing time (even though the weather was crappy!!!)

15 juni 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Hama - an off-season Mt Fuji guide for the win

My 17-year-old son and I had the incredible opportunity to climb Mt. Fuji with Hama as our guide, and we truly couldn’t have asked for a better experience. From the very beginning, Hama was thoughtful, organized, and deeply knowledgeable. His pre-trip planning and encouragement for proper prep was spot on.

We climbed out of season so I had some concerns and Hama made me feel at ease with everything.

He struck the perfect balance between being professional and personable — always encouraging, always patient, and always prepared.

Throughout the hike, he not only guided us safely up the mountain, but made the journey feel meaningful and enjoyable. He knew just when to push us and when to take a break, and he always made sure we were hydrated, warm, and comfortable, even giving some of his own water to my son when he ran out of the 160 ounces he brought which we were sure would have been enough.

What really stood out was how much Hama cared. He went out of his way to connect with us, share stories, and ensure that the experience was something we’d never forget. Thanks to Hama, my son and I shared a once-in-a-lifetime memory together that we’ll always treasure.

We even went out and enjoyed sushi together after the climb and Hama came through with a great recommendation on a place to eat near our hotel.

If you’re considering climbing Mt. Fuji and want a guide who is experienced, kind, and truly invested in giving you the best possible experience — Hama is the one.

Thank you again, Hama!

19 juni 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

VERY disappointed in this company and…

VERY disappointed in this company and the guide.
Never trust them again.

16 juni 2025
Omdöme utan inbjudan
Logotyp för Explore-Share

Svar från Explore-Share

Hello Richard,

We’re truly sorry that your interaction with the guide was uncomfortable and that your overall experience with Explore-Share did not meet your expectations.

To provide some context: the guide contacted you as part of his standard procedure to share pre-departure information, including gear recommendations and safety advice. These are especially important when climbing Mount Fuji during the off season, as weather conditions can be highly unpredictable and potentially challenging.

Within that message, the guide suggested that a 2-day ascent might be worth considering as a precaution, in case of delays or unexpected fatigue during the climb. This was never intended as a requirement or imposed change, simply a safety-based recommendation drawn from his extensive experience. In response, you chose to cancel the tour and expressed that you no longer trusted the guide.

We regret that this exchange led to the cancellation of your tour. After reviewing the full communication, we believe the guide remained professional and respectful throughout. He is a certified mountain guide and his intention was solely to prioritize your safety and ensure the best possible conditions for the climb, not to question your ability.

We truly appreciate your feedback and will use it to improve how we / guides listed on our platform communicate essential information in a more concise and empathetic way.

Wishing you all the best on your future adventures.
The Explore-Share team

Betygsatt 1 av 5 stjärnor

Trip cancelled 4 days prior to date....Guide not professional and Explore-Share provided no alternative but a refund!

Wanted to hike Mount Fuji during the off-season as part of our Japan trip. I booked a guide through Explore-share many months in advance knowing that spots and dates are very limited. The guide had very good communication throughout the process until the very end. I grew up in Colorado and have knowledge of off-season hiking and was asking questions to understand the conditions and why certain items were being requested. These items included crampons, special hard boots to accomodate the crampons, and and ice axe. The guide took my questions as a sign that I may not comply with all his safety guidance. I assured him that I would but simply wanted to understand one mountaineer to another. I even called and talked to him to assure that we would comply. Right after our phone conversation where he assured me the trip was moving forward he cancelled 4 days prior to the climb. My non-refundable hotel near Fuji booked, high speed rail booked, but more important we now are 4 days out with no help from the guide or Explore-Share to find another guide or intervene to remedy the situation. This was suppose to be a family highlight of our Japan trip and it turned out to be a major disappointment. This was NOT handled professionally. We simply asked questions of the guide to better understand the conditions and equipment needed, at no time did I say or write that we would not comply with our guides directions. I hope this guide is removed from Explore-share and that the policies that allow a guide to cancel within 14 days or even a month prior to the trip is reviewed. The time, money and most important, the experience was lost as a result of trusting this company.

12 juni 2025
Omdöme utan inbjudan
Logotyp för Explore-Share

Svar från Explore-Share

Dear Chris,

We’re truly sorry to hear about your disappointment and that the tour didn’t go ahead as planned. We understand how much time and energy goes into organizing a trip like this, and how frustrating it must have been to experience a cancellation just days before your scheduled climb.

After carefully reviewing your case and speaking with the certified guide, we’d like to provide some context. In the days leading up to the tour, the guide conducted a personal assessment of trail conditions on Mount Fuji and provided a list of mandatory safety gear, including crampons, helmet, harness, and ice axe, based on those conditions.

While your questions were understandable and aimed at clarifying requirements, there was consistent reluctance to follow the guide’s recommendations, particularly regarding the use of an ice axe. Despite several exchanges, the guide grew concerned that this lack of alignment could lead to disagreements during the ascent, which would pose a serious safety risks for everyone involved.

Although he initially agreed to proceed, after further internal discussion, the guide ultimately decided to cancel the trip to avoid any scenario where group safety might be compromised.

As soon as we were informed of the cancellation, our team reached out to offer assistance in finding a replacement guide. Unfortunately, we did not receive confirmation to proceed with that option. Given the short timeframe and the nature of the climb, we were unable to secure an alternative. Our team then proceeded to cancel the tour and a full refund was issued.

We deeply regret that this disrupted your travel plans and that such a meaningful experience for your family didn’t take place. While the guide acted in accordance with established safety protocols and cancellation policies, we recognize how upsetting the situation was for you.

Your feedback is important and will help us continue to improve how we manage complex cases like this moving forward.

Thank you again for sharing your perspective.
We wish you all the best,
The Explore-Share team

Betygsatt 5 av 5 stjärnor

Superb alpine guide on ice climbing trip

My guide Matteo was superbly professional and very engaging. It was my first time ice climbing and first time on a glacier at high altitude. I learned a great deal from the experience with the benefit of Matteo’s help, guidance and encouragement. Highly recommended!

2 april 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Sherpas Ride - Freeride camp Niseko

Worry-free adventure. You just need to focus on enjoying the pow!

Despite being already late in the season (1st week of march 2025), we chased fresh powder based on recent snow reports and forecasts. We enjoyed fresh snow pretty much everyday even if it did not fall a single flake in Nisekko area where we stayed.

Our guide, Miro, was exceptional. A skilled skier and true snow hunter. He was good at chosing the right spot for skiing everyday and finding the right line on the backbowls. Furthermore, his positive attitude made every moment enjoyable, and skiing with him was a highlight

The stay at THE SLOPE Guesthouse was also another highlight of the trip. Newly renovated and very comfortable with all needed facilities and very kind and friendly host. The stay was topped with superb breakfast with home baked food cooked by Lulu.

All in all, 100% recommended.

1 mars 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Amazing experience- Recommend Tadashi as a guide.

Tadashi was a wonderful guide that made my first time climbing experience incredible. We climbed in the off-season so there was a lot of wind, snow, and some ice. If climbing in the off-season, a 2 day ascent is definitely the way to do it. We reached up almost 95% of way to the summit but ultimately the winds were too strong to keep going- I appreciate Tadashi's willingness to work with me and keep going until I felt I could not climb any higher and continue to be safe. His expertise was definitely needed on this off-season hike. If you are new to climbing like I am, I would absolutely recommend Tadashi. I could not have done it without him and I would ABSOLUETLY climb with him again if I had the chance. Also found renting clothing and gear to be helpful.

29 april 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Mikio was our guide and was absolutely…

Mikio was our guide and was absolutely amazing! He was extremely communicative before the trip and assisted us with ascending Mt. Fuji with all the necessary gear. Throughout the trip, he provided us with insightful history and cultural lessons. He even provided us coffee and treats upon pickup. We highly recommend for anyone who is interested in hiking Mt. Fuji - thank you Mikio, you’re the best!

5 juni 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Disappointing experience

Disappointing experience. Another “operational business policies” company with zero human understanding.
Long story short: due to the incident the trip had to be cancelled the last moment. Any refund or reschedule was refused because it’s all about “guide (maybe) turned down other bookings” and nothing about “client worked, was making savings for several months and at the end just lost everything”.

29 maj 2025
Omdöme utan inbjudan
Logotyp för Explore-Share

Svar från Explore-Share

Dear Vitalij,

Thank you for sharing your feedback. We're truly sorry about your experience and can only imagine how disappointing it must be to miss out on a trip you had carefully planned and saved for over many months. We sincerely hope you're doing better now.

Please know that we never take lightly the cancellation of an adventure. Behind every booking is a personal story, preparation, and anticipation, and we're genuinely sorry that yours ended this way, even if it may have felt to you that we didn't care.

At the same time, we work with independent, certified guides who dedicate specific days exclusively for each tour. A last-minute cancellation, especially during busy periods, means they often lose the chance to accept other clients and forfeit that day's income. Our cancellation policy is there to ensure a fair balance between clients and guides, not to ignore your situation, but to protect those who rely on this work for their livelihood.

That said, we always recommend travelers consider cancellation insurance, particularly to cover unexpected events. If you had such coverage, we're here to assist, and can promptly provide any documentation you need to support your claim.

We understand that no policy can fully account for the emotional or financial disappointment of such a situation, but we hope you’ll consider giving us the opportunity to support you in planning a future adventure when the time feels right.

Wishing you strength and all the best,
The Explore-Share Team

Betygsatt 5 av 5 stjärnor

Rock climbing sim Siruana area

I had the pleasure of having Santiago Valerga as my guide and it was an incredible experience. His vast knowledge of all the climbing areas and details of the routes, compounded with his true nature to support you on your journey and guide you made this an incredible experience. I had a serious trauma of falling on lead given I broke my back 6 years ago and in one afternoon with Santi he got rid of it. Now I can push my limits and fall confidently and truly enjoy my climbing. Furthermore, I always felt heard and Santi attuned to the experience to what I wanted making it a memorable trip. I highly recommend Santi for any climbing activities you’re looking to have.

2 juni 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

My husband and I took this trip as part…

My husband and I took this trip as part of our honeymoon and it was magical. The view alone was breathtaking. Luis was so kind, experienced, and enthusiastic to help us climb as much as we wanted. He truly catered the experience to our wants and needs. He was also helpful in learning more about climbing and places in the world to go. 10 out of 10 recommend!

18 maj 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Trip was amazing

Trip was amazing! We walked 43 kms and climbed approx 18,500 feet ascent and descent within 36 hours with perfect weather (Sea level to Teide Summit and down half way). Amazing scenery - other worldly. Ivan arranged the flat (which was very comfortable) and the permits. The actual guide was reknowned spanish climber Oscar Cadiach - who was super friendly, cool and experienced with fantastic stories to tell. Our third guided trip with Explore.com and this was the best over all. Teide climb from sea level - definitely worth it !!

25 maj 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Bouldering in Fontainebleau

I had a wonderful day of bouldering in Fontainebleau. Leo was absolutely brilliant with the kids and he knows Font like the back of his hand!
Thank you Leo :)

22 april 2025
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

La Pedriza was beautiful

La Pedriza, Sierra de Guadarrama trek was a great experience with your experienced and friendly guide. I saw interesting and beautiful rock formations, vultures, wild goats..May was a good time of the year to make this trek. Some sections we were taking were stony and a little bit demanding so you must be sure-footed and in a reasonable shape to enjoy this trek.

19 maj 2025
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer