Experience Oz Omdömen 

We loved the day at Hamilton Island, ferry ride was mostly smooth and the pools were really nice, especially the Sails pool that was heated for winter.

Customer service was outstanding. Thank you for all your help

The day trip we did was fantastic and all communications regarding the booking and my change requests were really efficient and helpful. Thanks for a wonderful experience

I only gave it 3 stars because of the fabulous QLD100 discount code - other than that the website is AWFUL!
The search function is terrible, can't find tours by searching for them by name, displays terribly on a tablet, can't see the whole screen unless you zoom right out, if you book a few different types it stops accepting my credit card, I've had to use two different ones. Now it won't take my payment at all, even after clearing cache and history and trying 3 cards.
Just not user friendly at all!

From check-in to debrief, the staff were amazing! They were as serious as they had to be during safety briefing but the humour and banter was still in no short supply! We were lucky enough to have Brooke as our guide on the water who was super accommodating to not only us experienced riders but the first timers as well! I only booked a spur of the moment 1.5hour tour 30 minutes before arrival but Ill definitely be back for one of the longer tours! 10/10 from start to finish!

We very much enjoyed the vivid cruise. The kids had a ball, plenty to see. The buffet was delicious! I'll be doing this every year!

Very easy to use and amazing helpful online chat if needed - thank you

Mayla was absolutely wonderful efficient and effective in rescheduling my booking. A delight to deal with.

It was all sorted out on the phone as the web site wasn't working properly.

Worst cruise experience ever.

The trip itself was OK. But ... it was too long. Really did not need a second turn around.
The fuel fumes were quite nauseating.
I loved that an older boat was still being used; but maybe some funding could be used to spruce it up a bit to make it a vintage showpiece

Easy to navigate

The mysic was fun and we saw so much of vivid. Slightly overcrowded.

Staff were great and the old girl was a bit rocky but we enjoyed the night

Great service from booking to end,on time and convenient.appreciate it.

The night was very wet. We were unable to even look at the highlights of the tour. Drones were not working. Had problems getting on the bus as there was no code on the tickets sent to us. We left the bus at the second stop, where one of the guides had a fall as the ground was so slippery. A complete waste of money.

Was expecting the drone show, The seating was not as good as expected, too many people on board therefore heap of people missed out of a window or outside seating, was expecting more glow and lights. Snacks on board were far too expensive especially the pringles/potato chips.

We had tickets booked two days ago and waited there for more than 1.5 hours. No one came to assist us, answer our questions, or give any updates, and there was no boat at all.
I’m extremely disappointed with this experience. I also called and requested a refund, but still haven’t received any response. Very unprofessional service.

Very experienced tour guide
Well paced, well organised and prepared!

Avoid this company at all costs! We booked their Vivid Sydney cruise for a weekend night out, and it was an absolute nightmare. The logistics and event management are a complete joke.
Our original booking was for a 5:00 PM departure. At the last minute, they pushed it back to 6:30 PM, and then ultimately tried to force an 8:30 PM slot on us. Because they were completely messing us around and shifting the goalposts, we refused to accept the 8:30 PM slot. To make matters worse, they changed the departure wharf entirely and left us completely stranded.
When we confronted them, their pathetic excuse was, "We sent you an email." Who on earth sits around checking their work emails early on a Saturday morning before a weekend night out?! If a company is making drastic, last-minute changes to an event time and location, common sense dictates they should send an SMS text message so the customer actually sees it before traveling.
This wasn't just a single mistake, either. I met over 10 other angry passengers standing at the wharf who were facing the exact same issue. All of us had our 5:00 PM slots messed with, shuffled around, and were ultimately turned away and left standing in the dark.
This raises massive safety red flags. If a commercial marine company is so incompetent that they cannot manage a simple time schedule, don't know how to properly alert their customers, and strand groups of 10+ people at a time, how can anyone trust them to follow strict marine safety regulations on a dark, crowded harbor? A basic refund does not fix the stress, the wasted fuel, the expensive city parking fees, and a completely ruined weekend. Stay far away from All Occasion Cruises!