Evans Halshaw - Vauxhall/Citroen Bedford Omdömen 

Hi
Brought a ford ecosport from the Vauxhall branch had a realy bad customer experience nobody was listening complained to just about every body,however out of the blue Steve the customer branch manager 7 days after the initial request rang me apologised for the branch not contacting me and the service given listen to my concern and problem I had with the car and rectified the issue with the car (upper heater actuator clicking all the time)repaired all working well very happy customer well done evans halshaw and thanks steve your a man of your word

Elliot was amazing and booked me in as soon as I spoke to him. I had some work done on the car a month ago and then I had a problem with a wheel sensor which required replacing. Elliott checked to make sure it wasn't linked to any work that had been done and kept me fully informed at all times. It was dealt with quickly and efficiently and was not linked to the previous work

I was helped by Molly, she was very thorough and informative. I brought a car and sold mine all in one day it went through very smoothly.

All was good service was great had all the details what I needed to do next and the gentleman was good gave all the details of what they were gonna do with my car during service and mot and was done good all was great thank you

I was spoken to with respect and the customer services man was helpful and informative

I purchased a used Vauxhall Grandland from Evans Halshaw in Bedford and within about a month the battery failed and a fault developed in the electronics. The response from Evans Halshaw was very good: with no quibbling they replaced the battery, and wouldn't return the car to me until they had resolved the electronics and given the vehicle a long road test to try to ensure that the problems were solved to their and my satisfaction. All done via a pleasant and supportive manner from their staff.

My experience at Evans Halshaw in Bedford was 1st class. I was made to feel a valued customer and received excellent communication and information. A couple of issues were dealt with promptly and professionally. Overall a great experience.

Dear Management Team,
I am writing to express my sincere gratitude for the exceptional service my family and I received at your dealership today, Saturday, around 1:00 PM. We originally came in to view a Toyota C-HR after being highly recommended to you by a friend.
From the very moment we stepped into the showroom, we were treated with the utmost professionalism and respect. We were initially looked after by Christian, who was absolutely fantastic. He arranged a test drive for us that was, without a doubt, the best experience we’ve ever had here in the UK. He made us feel completely at ease, reassuring us that we could test drive other cars or browse their inventory with zero pressure. Christian guided us through all the initial paperwork for the finance application with incredible patience and dedication.
Later in the day, we needed to return to the showroom to finalize some details. Christian had already gone home, but we were warmly approached by a lovely blonde lady (I unfortunately didn’t catch her name, but she was wonderful). Instead of simply turning us away because our original salesperson wasn't there, she immediately asked how she could help and made sure we were looked after.
While we were talking, Chris from the finance department noticed we had a few questions regarding our application. He stepped in right away to assist us. Since English is not our first language and we don't understand 100% of it yet, Chris went above and beyond—he happily explained everything two or three times until we were completely comfortable. His patience and attentiveness meant the world to us and solved everything we needed.
Although our finance process is still pending and nothing is fully finalized yet, I felt compelled to share this review immediately. The level of care, education, and genuine kindness your team showed us is rare to find.
You have gained a loyal customer. I will continue to highly recommend your dealership to everyone I know, and whenever we need another car in the future, it will 100% be with you.
Thank you all so much for making us feel so welcome.
Warm regards,
Viviane and Family

The staff are absolutely fantastic – every member of the team I dealt with was friendly, welcoming, and genuinely helpful. They made the whole experience much more pleasant and couldn't do enough to assist.

The only downside was the parking. The parking situation is really poor, with limited spaces available, making it difficult and sometimes stressful to find somewhere to park. Improving the parking facilities or providing additional parking options would make a significant difference to the overall experience.

Overall, the excellent customer service from the staff is a real credit to the organisation, but the parking is an area that definitely needs attention.

MOT and service was very easy to book, the company send lots of reminders. On the day, Elliot who provided the customer service, was excellent, communication great and really friendly and genuine.

All the team were very helpful and friendly :)

Always friendly and Always professional

Service appointment on time .Service video sent kept me informed all the way.

First service on my car, I had Elliot help me, wonderful service, so helpful and efficient

Great service Reception. Very friendly and helpful.

Helen is great to work with and easy going. I liked that they asked around and about the cars issue on arrival and made sure it was clear what the problem is.

Visited yesterday for Annual Service and was greeted by Elliott who was friendly, engaging and very thorough confirming my details. Elliott was oustanding keeping me informed as to the progress of car service. I cannot praise him enough for his exceptional service and a fantastic ambassador for Evans Halshaw. Please pass on my thanks and gratitude for an extremely pleasant visit

Eliott, his knowledge and customer service skills. Could only be described as a ray of sunshine - he made my day. He also helped me set up a service plan which I wasn’t interested in before. He took time to talk me through it and explained things throughly - thank you. Happy customer. The rest of the team I have always found helpful too on previous visits .

Helen in service was great, at Vauxhall Bedford. Communicated well throughout my visit