Evans Halshaw - Vauxhall/Citroen Bedford Omdömen 

Excellent service from sales as usual
Many thanks

Reception were extremely welcoming as I am an elderly customer and very kind. Work was completed on time as agreed

The lady who I checked in with was amazing, she was friendly, respectful and totally professional.

The dealership was busy, but with a really friendly vibe. Thank you to Elliot for making my booking and Helen for checking me in and looking after my vehicle. Both were very friendly and professional. Service and MOT completed and kept fully informed of progress at all times. Highly recommend Evans Halshaw Bedford -m Thank you

Very helpful team. Great selection of cars and good value.

Excellent service

I recently purchased a Nissan juke from the dealership,Paul Flemons was the salesman. He was brilliant from start to finish and kept us updated throughout the whole process, would definitely recommend.

Friendly professional service and a pleasure to visit

Harmandeep Singh at Evans Halshaw Barkers Lane Bedford.
Very helpful and knowledgeable about the cars. Went out of his way to give me a good deal on my car.
Patient and kind. Really cared about giving me the best service.

Amazing staff and fantastictreatment. Nothing was to much trouble.

The friendly staff

We purchased a car for c.£10K from this dealer, the biggest mistake was trusting anything they promised, said or did following that sale.

The car was a Vauxhall Mokka EV and on the surface seemed fine, three years old, low mileage, one owner.

The salesman promised new mats, promised scratches to be removed, promised service history would be updated, promises promises promises.

Picked the car up and random mats had been taken from other vehicles that didn't fit. The scratches that were agreed to be done not sorted and then the service book hadn't been updated.

Promises that this would be sorted and in fairness new mats picked up a week later and service book stamped, scratches sorted on another visit but car covered in dust from doing so. On both occasions a promise the car would be polished, it wasn't, in fact it came back dirtier after the scratches were repaired. It happens to be we live a few minutes down the road, if you are travelling to purchase a car, you will spend countless time driving back and forth to resolve issues.

This is only the start, after having the car a few days, the constant clonking was a concern. Back in again only to be told the drive shaft needs replacing... Back in again to get it fitted after a long lead time... When we picked the car up, told the second drive shaft also needs replacing, waiting again for weeks for a part. Throughout this time we were left with no alternative to driving this car and they couldn't guarantee it was safe. We part exchanged a perfectly working car for this new one so had no other car and they refused to provide a curtesy car until several weeks after.

Calls with servicing lead they were blagging it about the drive shafts.. If you are purchasing an EV which isn't a bottom up design... You get a vehicle with parts, like the drive shaft that are not designed for the sort of instant power EV's offer. A 3 year old car needs both drive shafts changing after £48000 miles?? Alarm bells.

We waited several weeks and were made so many promises it is fair to say we had enough.. I exercised my right under the Consumer Rights Act to reject the vehicle. The lead sales person didn't understand the Act and refused to accept the car back, I was pushed between Head of Sales and Head of Servicing. I was told I could not escalate the complaint until I insisted upon speaking to the Head of Business.

In fairness the Head of Business did try to sort this out and accepted the return of the vehicle, but this wasn't without cost, £340 I needed to pay apparently for us of the broken car throughout the weeks of incompetence from this dealership in rectifying the vehicle. When reading the Act and also understanding my rights, the dealership cannot lean on their own failings as a reason for being past the 30 day period. The amount due was reduced, but left a bitter taste given we had the inconvenience of going back and forth, the miles we paid for driving the car the car was unsafe and defective throughout and the service and rudeness from the staff, particularly the head of sales was honestly quite shocking.

I would never recommend this dealership, they are dishonest, cannot keep a promise and will lie to keep a sale. Once you have purchased the car, you are no longer looked after. I must have written 50+ emails, made countless phone calls to chase what was happening, nobody took accountability, nobody proactive in corresponding. Sales wash their hands and servicing blame sales.

The final part of the experience was when I took the car back, they took the keys and the log book and then gave me no receipt for the refund and couldn't process the payment the same day. I had to wait over the weekend and late into the following Monday to get our money back and all I had was a one liner email saying it would be processed at some point.

All in all, terrible experience. At the end of it all, I am out of pocket and without any car at all given we part exchanged ours. In desperation at the end suddenly they found a curtesy car, suddenly they wanted to keep our business, sell us another car etc etc... Too late, I have just purchased two brand new cars through Skoda and through Renault instead, both very good customer service.

Traveled from Leicester after finding well priced car on auto trader
Made to feel very welcome by Paul on arrival nothing was to much trouble
Test drive was arranged and just my wife and myself went on it which gave us both time to talk and discuss the new car with no outside pressure
Would not hesitate to recommend this dealership and would travel down to buy again from them
Thanks Paul for your assistance with purchasing our new car