Evans Halshaw - Renault Dacia Edinburgh Omdömen 

Excellent service from Thomas

I sold my car through Motorway on Thursday 23rd, with Evan’s Halshaw Edinburgh as the winning bidder. I received an email from garage confirming logistics would be in touch to arrange collection and that I’d hear back by the end of the week.

By Saturday, I’d heard nothing. I emailed James for an update—no reply. I followed up again on Monday and left a voicemail. Still no response, no acknowledgment.

By the following Wednesday, still no update. Then Motorway had to cancel the sale altogether, stating the buyer hadn’t contacted me. That’s exactly the issue—Evan’s Halshaw failed to follow through, and I was left in limbo.
No explanation, no apology, no effort to resolve.

I was relying on the car being collected before the end of the month, as my tax and insurance are due to expire. Now I’ll have to pay for another month and relist the car in the next auction.

This is not how you treat customers. If you didn’t intend to buy the car, why bid? Very poor experience. I would not recommend Evan’s Halshaw Edinburgh based on this.

Kyle was so professional, understood what I was looking for and made the process easy! Highly recommend

Excellent customer service! Very clear and helpful, great value for money

Quick, friendly service from Thomas.

Great customer service from Owen Sheftz when buying our car.
Made the process really simple, wasn't pushy and gave us time to look around.
Couldn't recommend him highly enough

sales executive Ross Wildgoose was very helpful in the purchase of our new car. All questions answered and all good.

Ross Wildgoose helped us. He has patience of a saint. We came in with a budget and he helped us navigate all the paperwork. I was getting stressed and he made it as easy at it could be.
S Archer.

Very helpful and informative, made the whole process easy from start to finish

Excellent service start to finish from Kelvin Dongo. Helpful and communicated from start to finish with updates! Friendly and helpful would definitely recommend

Ross was very helpful and took thr time to explain everything to me.

Really quick and easy service getting a new car and trading in my old one. Special thanks to Kyle Charles who was very friendly and knowledgeable and helped me to choose the right car for me.

Kyle Charles made my buying experience so easy.
A really helpful guy. Looking forward to driving away in my new car

I was looking for a new car and was approached by Thomas,one of the car salesmen.All I can say is that he was absolutely fantastic.He listened to me and came up with a really good finance plan for me to be able to afford my lovely new car!Would thoroughly recommend Evans Halsh aw for used cars and would especially recommend Thomas (though I am confident that all the guys are fab as well!!!)
Thank you soo much,Thomas and Evans Halsh aw Bankhead Avenue, Edinburgh

From the outset of enquiring about a used car, the sales staff were very helpful and accommodating. The car was as described and the process of completing the sale was pain free.

From looking at a new car to purchasing a car the staff have been amazing, Thomas helped us looking at different cars and Ross took us through the buying process, when we had issues with the payment going through due to a bank issue the general manager help ease our concerns. Massive thanks to Ross and the team for all their help.

From start to finish, Thomas provided amazing service. I ask a lot of questions, and he was consistently patient, friendly, and informative — nothing was too much trouble. He even brought the car to us for a test drive, which was incredibly helpful. A very pleasant and professional experience. Thank you for your time and support, Thomas!

I was very disappointed with Evans Halshaw Renault Edinburgh. As part of my pre-paid 2-year MOT package, I was given a “free” health check. I was then told that repairs would cost around £1,980, and asked to authorise £570 for further investigation, with the suggestion that some costs might be covered by my warranty. Later, they admitted those items were not actually a problem.

I had also complained about the rear driver-side tyre, which has shown a yellow low-pressure warning for the past 17 months. Despite me explaining this ongoing issue, I was told the tyre was “fine.” When I challenged this, the advisor said “we trust our technicians,” and when I asked if that meant he was calling me a liar, he indirectly and rudely said yes. To make matters worse, Evans Halshaw wanted to charge £174 just to check the tyre, while a brand-new replacement tyre elsewhere costs only £82.

When I questioned these practices, I was spoken to rudely and even had the phone cut off. I was also told my car would not be released unless I paid £570. After few days of complaints, the car was finally released without charge, but the inaccurate Vehicle Health Check report was never corrected and no proper apology was offered.

Finally, I took my car to a trusted local service shop and had most of the VHC items fixed for only £520, which proves how inflated and unreasonable Evans Halshaw’s pricing was.

Dealt with Ramsay whilst buying a new car. He spent the time reviewing numerous options to help me make an informed choice on how to proceed. Made the whole process simple & straightforward.