Evans Halshaw - Renault Dacia Edinburgh Omdömen 

With regret I write this review - having went through every other channel to try and rectify issues that have occurred.
I purchased my new car in the middle of October and having agreed with the salesman Thomas a few things that required attention before I collected the car. This was agreed and a date was agreed for collection.
In between purchase and collection I had multiple emails with the salesman asking him to confirm that the Wet Belt had been changed - I was repeatedly brushed off with an answer until I said that if this had not been done and they were not willing to do the work - I would be stepping away from the sale. They agreed to do this but the car would need to come back in for work as they couldn't do it straight away. I was happy with this.
On collection, I noticed straight away that the lock had not been fixed - this would be dealt with at a later date.
The following week my car was due to have the Welt Belt replaced, the salesman was going to drop a car to me at home and return my car to me by the end of the day.
What I was given - I have never seen before in my life. A car that smelled like a Cannabis farm and was absolutely disgusting. I had to take my five year old daughter to school in this and to be asked what the smell was by her was nothing short of embarrassing! There was cannabis all over the car along with empty juice tins. I have honestly never seen the likes.
I spoke to Amar (Business Manager) who has been absolutely no use - I am still waiting for a reply to my most recent email to him on the 19th November and when I finally thought I was getting somewhere with James (Used Car Sales Manager) He is again yet to reply to my most recent email on the 26th November.
I am now nearly two months on from purchasing my car and I am still awaiting the lock being fixed, I have had a courtesy car that was covered in cannabis and empty tins and Manager's who reply to a couple of emails that are convenient for them and then pretend like you don't exist!!
Absolutely WOULD NOT recommend this dealership. Good service until they have your money and then will do everything possible to avoid you again!

Very helpful, professional and informative. Thank you Kyle you got a great deal on our car. I would highly recommend Kyle if your looking to change your car.
I WOULD LIKE TO REDACT THE ABOVE REVIEW. The service and aftercare I have received due to my car not being checked in the workshop as I was advised it was, left me having to add the £20 fuel I was already charged for before I could drive back from Edinburgh to Glasgow. The wiper blades I was told had been replaced left my at significant risk as the rain was heavy and visibility poor , the tyre pressure light remained on when I was advised it will go out, the car just has to be driven as the 3 tyres had been replaced, I was assured the front break pads and disks were replaced and the 2alloy wheels were refurbished none of this was done! The car was picked up and taken back to the dealership to have the issues resolved when it was returned the issues were still not resolved. They did replace the 3 tyres!! And replaced the new wiper blades my husband had bought and replaced (Kyle was advised they had been replaced and the old ones returned with our purchase receipt) I have been repeatedly reassured I would be reimbursed for the fuel, also fuel used to drive the car back to Edinburgh and then returned to me in Glasgow as well as the wiper blades. This sorry saga continues now. It is the 21/01/26 and I am still waiting. Customer service provided to me has been a shambles. Very disappointed.

Kyle was excellent with helping me buy my car, would highly recommend this location for your next purchase!!!

Late review but better late than never! Dealt with Ross Wildgoose on a used Merc and I must admit, the sales and service was so efficient! Ross was great to deal with and he drove the new car all the way over to Glasgow and collected my used car. Amazing service. Would definitely recommend them.

Our salesman, Thomas Lyon’s appeared to make the buying process easy with no issues.The aftermath of the buying experience was not. After buying the car we discovered that he had lied and misled us when he stated that the car had a 5 year, from new, warranty and had 2 previous owners. False, it only had a 3 year warranty and had 3 previous owners. I would not have bought the car with only 9 months warranty on it.I fought the dealership to get the five year warranty, and, after involving Renault U.K. it has only been resolved today, 2 months after buying the car.During a long email trail, which included senior management, I was promised on multiple occasions that the warranty would be in place, and wasn’t. I will certainly not be using this dealership again.

Tom was great straight to the point and got everything sorted to the best of his ability same with the branch manager both 5 stars

Kyle and Ross very helpful, got sale done quick and easily

Ross and kyle very helpfull, sale quick and easy, would highly recommend

Kyle helped me in buying a car. He was very friendly and helpful and made the experience easy and stress free. Highly recommend

Ross Wildegoose was fantastic. Thank you 😊

Ross wildgoose, 1st class service in the purchase of my step mother’s car.
Excellent

Took time to explain everything made to feel at ease bought all my cars from sighthill over the years and this was the service thank Kyle

Kyle was great at showing me the different SUVs they had, I test drove a couple and picked one I like and stayed within budget. The sale process was fast and straightforward.

Great experience with Kyle. Would highly recommend

Bought a car from here last year, friday gone I got clamped on looking into this it seems the ownership of this had not been transferred to me resulting in no tax reminders.spoke to kyle who promptly transferred ownership helped me tax vehicle and arranged for 50% of the fine to be covered

Excellent service provided by very knowledgeable, friendly and professional Kyle Charles would highly recommend

Excellent Service, Great deal and very good explanation of offers would highly recommend Kyle Charles,

Very positive experience from beginning to end. Owen was extremely approachable, open and honest. Delighted with my new veh.

We went to have a look at a vehicle and Kyle Charles was brilliant with us and explained everything about the vehicle. After the test drive we decided to purchase which was a simple click and pay. I would recommend Evans Halshaw in Edinburgh as its our second purchase.