Evans Halshaw - Hyundai Milton Keynes Omdömen 

Well what can I say. It was very difficult to give a star rating as it kept going from 1 star to 4.
I bought a car back in April which had a problem with it. It took a month for it to be booked in for a service - which should have been done before delivery and to fix a fault. After having the car for nearly 6 1/2 weeks, they said it was sorted. Had it a day and fault still was there. Week later it went back and after nearly two weeks they did not know what was wrong with it. My husband in the end went to the garage and demanded that we either had a full refund, find something that was same spec or we keep the courtesy car and pay the difference. We kept the courtesy car in the end.
The main problem with our experience was the total lack of communication. I kept emailing various people and no one responding. Had to email the head of business who did not know this was happening so communication is poor. I put in an official complaint and did get 2 years free servicing and 2 years fee MOT in which they did not quibble about. Things got better but when my car went in the second time, the communication went back to zilch even from the head of business. It was only after my husband went in did we get a prompt responses from Ollie. I would like to say a shout out for Trevor Stacey as he has been very consistent throughout and in the future, if possible, I would deal with him.
The phone system is absolutely rubbish and they say they have problems with it but the problem is that very rarely people actually answer the phone. If you are very lucky and someone does answer, no one rings you back so no point really.
When it was all finally sorted and went to sign the paperwork for my new car, it would have been nice that the head of business would have come out and say that he is glad it is all sorted now and sorry for everything that I had to go through since April!

They have not return my hand book.
Car is not clear even, I have opted the clearing

I contacted Evans Halshaw Hyundai Milton Keynes regarding an important service-related matter and needed clarification before attending my appointment. I submitted my enquiry and then followed up twice, but after 10 days I still received absolutely no reply.

This is not just a slow response but NO response! It feels like a complete dead end. Customers should not be ignored, especially when they are trying to confirm important service or recall-related work before visiting the dealership.

A main dealer should have a basic standard of communication. In this case, there was no acknowledgement, no update, and no attempt to help.

Very disappointing service quality. I would not feel confident relying on this dealership for customer support.

Wanted to test drive a Genesis car at Hyundai MK. Spoke to assistant who said she would arrange this via Nathan, who would call me back to confirm the time. Nathan never called. They confirmed the correct telephone number, so that's not the issue. It's simple customer care to ensure that a customer is called back and isn't rocket science. Awaited all morning for the call to confirm, as we are 30 miles away and no point in setting out on spec. So came to the conclusion that this dealership just isn't up to the mark and my advice would be to avoid them unless you've got endless hours in the day to waste. Evans Halshaw need to get a grip on this dealership.

Collects car and reruns. Keeps me updated on service results

I bought my car on 14/06/2026 and made all the payments by bank transfer. However, my finance is still showing as “in stock,” and the issue has not been resolved.

My sales advisor, Andy Brice, has been very disappointing. I have sent him five emails and made numerous phone calls, but I have received no response.

Finally, someone answered my call yesterday and told me they hope the issue will be resolved this week, or if not, then next week. This level of customer service is unacceptable. After completing payment, I expected much better communication and a quicker resolution.

Overall, I am very disappointed with the after-sales service and would not recommend it based on my experience.

I took my Hyundai i40 into the service department for an issue with my boot lid as they are a main dealer. They couldn't find the issue which is still there. I tried calling and the phone rang solid for 3 minutes, no answer. Called back later after another 2.5 minutes of ringing I hang up. Terrible service

Above and beyond service when the car went in for MOT. Trevor collected and returned the vehicle which had been cleaned. The detailed info. shared with me whilst with the dealership was excellent, well done all 👍

Efficient, friendly and helpful staff.

Helped me solve a problem with my car, its great when someone does what they can to help and keep me fully informed

well received at reception car serviced to time
Happy customer

Easy check in, welcoming, friendly, nothing was too much of a problem

They never answer the phone,
long lead times on bookings,
workmanship by my particular mechanic was absolutely shocking, couldn’t get a dust cap off the tyre valve wanted £189 to sort it (took me 20 seconds to remove it)
Over filled the car with oil
Engine management light was on when it went in was reset and came back on within 20 miles of getting the car back meaning I had to take the car back on further investigation it needed a new pressure switch and oil drained out.
I was going to be charged £25 to fill up an already full washer bottle.
The service reception staff are great but are being let down by the organisation.

Very well done and in time agreed

Parking was very difficult and very slow to get back when the car was supposed to be ready by 12.30 did not pick after 1.30pm

They "forgot" they had our car so didn't tell us when it was ready. As they never answer the phone you cant phone up to check progress.

Dropped car off at 08-00, courtesy car was ready, staff very friendly and polite, received phone call at 10-15 to say car was ready to collect, car had been washed and hoovered