Great service from start to finish from Ihsan . He helped me with purchasing my new car, talked me through everything I needed to know and discussed all options available to me. A pleasant experience... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
How big is the customer help department? A quarter of all the reviewers are being asked to contact them to give more details about their bad experience! Where does the dealership principal park? He... Se mer
Mr. Ihsan and Mr. Miguele were super helpful right from the very beginning. They guided me through all the documentation and paperwork step-by-step, making everything clear and easy to understand. Th... Se mer
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Part exchanged my car here today and must say the service was second to none. A huge shoutout to Nick who made the sale hassle free and gave us all the time in the world to make sure we were happy.... Se mer
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Företagsinformation
Skrivet av företaget
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Skrivet av företaget
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Kontaktuppgifter
Aylestone Road, LE27QN, Leicester, England, Storbritannien
- 0116 490 9880
3,7
Medel
259 omdömen
Ber kunder att lämna omdömen
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Svar från Evans Halshaw - Hyundai Leicester
Hello Margaret,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Hyundai Leicester Customer Services
Poor
Booked my car in in response to a safety recall, never been to this garage before and wouldn’t choose to go back. I called to book my car in and was told someone would call me back. No one ever did, so I booked it in using the online form. I selected to wait for my vehicle when booking. Reception on arrival weren’t at all welcoming and I was directed to the service desk. My booking was confirmed and I handed over my key. To be told someone would call me nearer to 12.30 to confirm when I could collect my car, I advised I’d selected the wait option to be told they didn’t offer that for ‘recalls’. Unfortunately this meant I had to sit and wait for the full four hours , coffee machine out of order, lady came to put the TV on just above me whilst I was reading my book when there was no one else in the sitting area to watch it. When a gentleman called just after 12 to say I could pick my car up and I told him I’d been in the waiting area all morning he was surprised and said he hasn’t been told this. Overall not a overly pleasant experience at all.
26 maj 2026
Svar från Evans Halshaw - Hyundai Leicester
Hi Clare,
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience with us didn’t meet expectations, especially on your first visit.
We apologise for the lack of follow-up after your initial call and for the confusion around the booking, particularly regarding the waiting option for recall work. We also regret that this led to you waiting onsite for several hours without the appropriate facilities available, which is certainly not the experience we aim to provide.
We note your comments about the reception welcome and communication between our team members. It’s clear we fell short of your expectations, ensuring a consistent level of service throughout your visit, and we will be addressing this with the team to prevent a repeat of this situation.
We truly value your feedback as it helps us improve, and we’re sorry that we didn’t leave a better impression.
Evans Halshaw Customer Services
Svar från Evans Halshaw - Hyundai Leicester
Hello Paul,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Hyundai Leicester Customer Services
Svar från Evans Halshaw - Hyundai Leicester
Hello Tom,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Hyundai Leicester Customer Services
Svar från Evans Halshaw - Hyundai Leicester
Hello Michael,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Hyundai Leicester Customer Services
Two months wait for a booking
Having to wait two months for my car to be booked in for repair was too long. Poor internal communication regarding the pick up and collection arrangements of my car. It was also returned unwashed.
5 april 2026
Svar från Evans Halshaw - Hyundai Leicester
Hello David,
Thanks for leaving us this feedback.
Please accept my apologies for the lack of communication you have received from the dealership, I will ensure that this is addressed internally.
Thank you,
Evans Halshaw Hyundai Leicester Customer Services
Svar från Evans Halshaw - Hyundai Leicester
Hello Chintan,
Thanks so much for your positive feedback and for choosing us. We're glad your experience was a good one and we'd love to know what could have made it a full five stars next time. We're always looking for ways to improve, so your insight really helps us keep raising the bar.
Evans Halshaw Brand Customer Services
A big thank you to Tariq who was…
A big thank you to Tariq who was helpful throughout the buying process as were everyone I met there. Tariq was patient and explained everything and answered all my questions. Thanks again.
30 april 2026
Omdöme utan inbjudan
Svar från Evans Halshaw - Hyundai Leicester
Hello Elaine,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Vehicle recall
Didn't have to wait too long for an appointment for a vehicle recall
Work carried out promptly
28 april 2026
Svar från Evans Halshaw - Hyundai Leicester
Hello Susan,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Hyundai Leicester Customer Services
Everything straight forward
Everything straight forward, very pleasant staff and a good product
28 april 2026
Svar från Evans Halshaw - Hyundai Leicester
Hello,
Thanks so much for your positive feedback and for choosing us. We're glad your experience was a good one and we'd love to know what could have made it a full five stars next time. We're always looking for ways to improve, so your insight really helps us keep raising the bar.
Evans Halshaw Hyundai Leicester Customer Services
Very helpful kept me informed anything…
Very helpful kept me informed anything that needed doing to the car Very satisfactory
23 april 2026
Svar från Evans Halshaw - Hyundai Leicester
Hello Tracy,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Great service from Ihsan at Leicester
Ihsan Calgar from the Leicester branch looked after us from start to finish, explained the process fully and ensured our car was ready for us and in tip top condition! Thank you Ihsan, it was a pleasure doing business with you.
28 april 2026
Omdöme utan inbjudan
Svar från Evans Halshaw - Hyundai Leicester
Hello Eloise,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Very helpful team and easy booking…
Very helpful team and easy booking process, great communication both before my appointment and on the day
22 april 2026
Svar från Evans Halshaw - Hyundai Leicester
Hello Paul,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at dealership.
Have a lovely day!
Evans Halshaw Hyundai Leicester Customer Services
Friendly professional service clean show room and staff were always around to ask any questions
The check in service was so quick and easy and communicated throughout the day about the work what needed doing on my car on collection staff member managed to answer all my questions with no problems.
22 april 2026
Svar från Evans Halshaw - Hyundai Leicester
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at dealership.
Have a lovely day!
Evans Halshaw Hyundai Leicester Customer Services
Outstanding customer service.
22 april 2026
Svar från Evans Halshaw - Hyundai Leicester
Hello Martin,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Hyundai Leicester Customer Services
I booked for my windscreen wipers to be…
I booked for my windscreen wipers to be changed and a new key case to be fitted through the website, neither of which were completed.
22 april 2026
Svar från Evans Halshaw - Hyundai Leicester
Hello,
Thanks for sharing your feedback on your experience with Evans Halshaw Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services
Svar från Evans Halshaw - Hyundai Leicester
Hello Nick,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Hyundai Leicester Customer Services
Svar från Evans Halshaw - Hyundai Leicester
Hello Nick,
Thanks for sharing your feedback on your experience with Evans Halshaw Hyundai Leicester. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Hyundai Leicester Customer Services
I am extremely disappointed with the…
I am extremely disappointed with the service I received recently. I arrived at 9:00 am for a pre-booked service and MOT, having explained beforehand that I am a full-time caregiver for my wife and needed to wait with the vehicle.
Despite my request for the car to be prioritized, it wasn't even taken into the garage until 12:45 pm. I ended up sitting in the showroom for over eight hours, finally leaving at 5:30 pm. I approached the desk several times, but the process was never expedited.
If the garage was too busy to finish by midday, I should have been offered a different date or a courtesy car. Expecting a Motability customer to wait all day without support is unacceptable. I hope this dealership starts showing more respect for the time and responsibilities of their mobility customers by offering pick-up services or better scheduling. As a mobility customer and caregiver, the dealership have no process to help and provide a preference to disabled or a caregiver.
16 april 2026
Svar från Evans Halshaw - Hyundai Leicester
Hello Upendra,
I am sorry to hear of your experience
It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
We will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Evans Halshaw Brand Customer Services
Unprofessional management
Unprofessional management
Unprofessional and misleading. My Hyundai Ioniq had a broken dipstick. Evans Halshaw quoted £492.02. to strip the sump – claiming major engine work. The mechanic privately admitted the only problem was the dipstick itself. No professional honesty or fair dealing. I fixed it myself easily and cheaply.
20 april 2026
Svar från Evans Halshaw - Hyundai Leicester
Hello Zahidul,
Thanks for sharing your feedback on your experience with Evans Halshaw Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services
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