Great car but awful after sales customer service and despite submitting 3 complaints and then calling head office about complaint still heard nothing back. Real shame as when they wanted to sell me a... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great service from start to finish from Ihsan . He helped me with purchasing my new car, talked me through everything I needed to know and discussed all options available to me. A pleasant experience... Se mer
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Mr. Ihsan and Mr. Miguele were super helpful right from the very beginning. They guided me through all the documentation and paperwork step-by-step, making everything clear and easy to understand. Th... Se mer
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Part exchanged my car here today and must say the service was second to none. A huge shoutout to Nick who made the sale hassle free and gave us all the time in the world to make sure we were happy.... Se mer
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Företagsinformation
Skrivet av företaget
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Skrivet av företaget
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Kontaktuppgifter
Aylestone Road, LE27QN, Leicester, England, Storbritannien
- 0116 490 9880
3,7
Medel
262 omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great car but awful after sales…
Great car but awful after sales customer service and despite submitting 3 complaints and then calling head office about complaint still heard nothing back. Real shame as when they wanted to sell me a car they couldn’t do enough for you!
19 juni 2026
Omdöme utan inbjudan
Svar från Evans Halshaw - Hyundai Leicester
Hello, thanks for leaving us this feedback. Please accept my apologies for the lack of communication you have received from the dealership, I will ensure that this is addressed internally.
Thank you,
Evans Halshaw Customer Services
Terrible Service
Had my car twice for a total of 9 weeks, virtually no communication regarding progress and still in there, not heard anything for 2 weeks
12 september 2026
Svar från Evans Halshaw - Hyundai Leicester
Hi Simon,
I am sorry to hear that you are struggling to get through to our dealership in Evans Halshaw Hyundai Leicester.
Please email us with your details to help@evanshalshaw.com and we will ensure that you are contacted back.
Thank you,
Evans Halshaw Hyundai Leicester Customer Services
Customer service is a dreadful…
Customer service is a dreadful experience. In fact it cannot be described as a service at all.
Receptionists are rude and have no empathy re anything least of all its customers. Simple instructions are ignored. Awful place.
10 september 2026
Svar från Evans Halshaw - Hyundai Leicester
Dear,
Thank you for taking the time to rate the experience you have had with Evans Halshaw Hyundai Leicester . Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at help@evanshalshaw.com who will be happy to investigate your concerns.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Evans Halshaw Hyundai Leicester Customer Services
How big is the customer help…
How big is the customer help department? A quarter of all the reviewers are being asked to contact them to give more details about their bad experience!
Where does the dealership principal park? He must be kidding when he says there is plenty of customer parking, the place is chaos!
Most of the service department have had a charisma by-pass, a smile and a warm welcome would be nice.
What a dreary place
4 september 2026
Omdöme utan inbjudan
Svar från Evans Halshaw - Hyundai Leicester
Hi Stuart,
Thanks for sharing your feedback on your experience with Evans Halshaw Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services
Svar från Evans Halshaw - Hyundai Leicester
Hello.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Evans Halshaw Brand Customer Services
Outstanding Commendation for Jake and Pav at Genesis Leicester
After experiencing complex, highly technical issues with my vehicle’s remote access features and other systems, I was left incredibly frustrated when Portsmouth Genesis proved completely unable to resolve the problems. Thankfully, Genesis Leicester stepped in.
Jake and Pav took ownership of the situation, collaborating directly and seamlessly with Genesis UK to execute my warranty work. Their approach was outstanding in several key ways:
Methodical Problem Solving: They diagnosed and resolved deep-seated technical faults in a logical, coherent, and highly conscientious manner.
Unmatched Proactivity: They demonstrated an exceptional level of initiative and application that I have never previously witnessed at any premium dealership.
True Advocacy: They actively championed my case, ensuring the warranty work was fully completed without placing the burden back onto me.
Because of this experience, I enthusiastically recommend Genesis Leicester to anyone seeking unparalleled technical prowess and industry-leading customer care. Jake and Pav are absolute assets to your brand and perfectly embody the premium experience Genesis promises.
3 september 2026
Svar från Evans Halshaw - Hyundai Leicester
Hello Max.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Evans Halshaw Hyundai Leicester Customer Services
DO NOT USE. Broke in 3k miles. 3 months later, no solution.
Bought a used car with ~60k miles. Turbo failed after 3000 miles of ownership. Delearship refused to repair or refund despite 2 independant inspections proving the fault was present at POS. EH provided a vehicle health check (not signed by me) that showed they DELETED diagnostic info from the car computer pre-sale. Over 3 months without a car or a courtesy car. George Vasilevi, the used car manager is rude, obstructive and causes delays and has a backwards understanding of consumer rights. My late father worked for EH for 40 years as a salesman, the company would have had my business for life. I will never buy a car from EH again. P.S. at time of writing, my issue is still not resolved and I am still without a vehicle and an bleeding money from inspections and using public transport and taxis to transport my disabled sister around. EH do not care at all. DO NOT USE
31 maj 2026
Omdöme utan inbjudan
Svar från Evans Halshaw - Hyundai Leicester
Hi Simon,
Thanks for sharing your feedback on your experience with Evans Halshaw Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services
Svar från Evans Halshaw - Hyundai Leicester
Hello Joanna,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Hyundai Leicester Customer Services
Svar från Evans Halshaw - Hyundai Leicester
Hello,
Thank you very much for leaving a 5 star review and feedback.
We really appreciate it!
Have a great day!
Evans Halshaw Brand Customer Services
Always great
26 augusti 2026
Svar från Evans Halshaw - Hyundai Leicester
Hello Jonathon,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
This time we were able to arrange a…
This time we were able to arrange a loan car when on previous occasions even when booked early enough on the day all of a sudden its not avalliable and they dont want want you waiting in the show room so what are you supposed to do previously I have ended up walking around Leicester for a few hours untill the car is ready as I have no other way of getting back home this is an issue which the company should address and provide better waiting facilities or havd more loan cars on hand
24 augusti 2026
Svar från Evans Halshaw - Hyundai Leicester
Hello Nigel,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Hyundai Leicester Customer Services
Showing on direct video of progress of…
Showing on direct video of progress of the service. Very informative .
24 augusti 2026
Svar från Evans Halshaw - Hyundai Leicester
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Great car buying experience
Great service from start to finish from Ihsan . He helped me with purchasing my new car, talked me through everything I needed to know and discussed all options available to me. A pleasant experience with a friendly and knowledgeable advisor. Thank you!
21 augusti 2026
Omdöme utan inbjudan
Svar från Evans Halshaw - Hyundai Leicester
Hello Sharlene,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Svar från Evans Halshaw - Hyundai Leicester
Hello Peter,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services
Service with a smile
The whole process of getting a service at Evans Halshaw was brilliant!
14 augusti 2026
Svar från Evans Halshaw - Hyundai Leicester
Hello Steve,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Helpful and friendly service
18 augusti 2026
Svar från Evans Halshaw - Hyundai Leicester
Hello Chaudhry,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Overall I had a good experience
Overall I had a good experience, a couple of issues that needed looking at were explained and drop off and collection was easy.
17 augusti 2026
Svar från Evans Halshaw - Hyundai Leicester
Hello,
Thanks so much for your positive feedback and for choosing us. We're glad your experience was a good one and we'd love to know what could have made it a full five stars next time. We're always looking for ways to improve, so your insight really helps us keep raising the bar.
Evans Halshaw Brand Customer Services
Mot done on time and vehicle was washed…
Mot done on time and vehicle was washed as well.
12 augusti 2026
Svar från Evans Halshaw - Hyundai Leicester
Hello Kiran,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Extremely poor customer service
Everytime I go to this dealership, whether to discuss purchasing a vehicle or have a service/ repair work done, I have some sort of issue, normally to do with extremely poor communication on their part then causing me massive inconvenience and stress. It has not been the same ever since they switched to Evans Halshaw and I won’t be returning for any services from them in future after my most recent poor experience.
10 augusti 2026
Svar från Evans Halshaw - Hyundai Leicester
Dear Becca,
Thank you for taking the time to rate the experience you have had with Evans Halshaw Brand. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at help@evanshalshaw.com, who will be happy to investigate your concerns.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Evans Halshaw Brand Customer Services
On return visit was done in 3 hours
12 augusti 2026
Svar från Evans Halshaw - Hyundai Leicester
Hello Ian,
Thanks for taking the time to leave your review. If there's anything we could do to make your next visit a five-star experience, we'd really like to hear your thoughts, we value every opportunity to improve.
Evans Halshaw Brand Customer Services
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