If you register a new domain, make sure to check the "automatic renewal", as there is no refunding if the domain gets renewed by mistake. In my opinion, in the EU, a purchase should be refundable, esp... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Je suis arrivé chez Eurodns en panique ; je venais de quitter un fournisseur qui ne me donnait plus satisfaction. Très rapidement, les interlocuteurs différents ont planifié les soucis et j'ai pleinem... Se mer
Företaget har svarat
Meermaals pogingen gedaan om onze account info te updaten, het telefoonnummer was immers verouderd. Dit lukte niet maar in een of andere actie was dat nummer van belang om je identiteit te bevestigen... Se mer
Företaget har svarat
The decision to transfer my whole international portfolio of domain names to this company turned out to be the best one I made this year. I was afraid at first that the process of transferring will no... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Born in Europe in 2002 and headquartered in Luxembourg, EuroDNS has been assisting individuals in managing their domains and websites since before Myspace went live. Our longevity stems from a simple equation: our clients receive more when we give more. That's why we go the extra mile to ensure they get exactly what they need. We believe that technology is only as good as the people who support it, which is why we are committed to creating a trusting, supportive, and respectful work environment.
Kontaktuppgifter
24 Rue Léon Laval, 3372, Leudelange, Luxemburg
- +352 26 37 25 20 0
- support@eurodns.com
- www.eurodns.com
3,0
Medel
320 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 85 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från EuroDNS
Hi, all 9 of your reviews of Luxembourgish businesses are 1-star, full of insults, but offering very little in terms of actual constructive criticism. Thus, we really doubt we are the problem here, specially if you don't offer any real feeback that we can pass on to teams. We wish you a great day.
unfriendly and disrespectful.
Unfortunately, my experience with customer support was disappointing. The communication felt unnecessarily rigid, and I found the responses lacking in empathy and professionalism. After proactively contacting support to verify the legitimacy of the validation request, I received no reply. The issue was then handled in a way that caused unnecessary disruption. I also felt that some interactions could have been conducted with greater courtesy and a more customer-oriented approach.
2 oktober 2025
Omdöme utan inbjudan
Svar från EuroDNS
Hi Georges, we understand that contact validation can be a frustrating process. This EU-wide directive does require that you verify your contact details once a year, but we try to build systems that make this process as seamless as possible. As far as our support team, we take all comments related to courtesy and customer-first attitude seriously. Thanks for writing and we will pass this information on to the relevant teams.
Selling domains they don't have.
Selling domains they don't have.
I don't understand how this company is operating. I tried buying a .ro domain and after about 3-4h I got a refund with absolutely no explanation. Thinking I personally made a mistake I tried buying again and for about 24 hours I got no refund, no update no explanation. This is a digital product, I expect instant updates. After waiting with my money paid I got an email out of the blue that I will get a refund in 5 business days that the domain I want to buy is registered already... So why are you selling it if it's not for sale?
12 juni 2026
Omdöme utan inbjudan
Svar från EuroDNS
Hello, unfortunately this can happen, although it is rare. Sometimes it can be due to a short lag between the registry records and ours, or in special ocassions in which the buyer is trying to register a premium domain name. These situations do pop up from time to time, but they are rare. We are sorry you had to deal with it.
We inform you of this slim possiblity during hte checkout process and even in two confirmation email (which we split into two parts to be extra clear: confirmed purchase, and confirmed registration).
In any case, we are glad you were able to recieve your money back quickly, and we encourage you to search for any other domain on our website.
Excelente
muy buena, me explicaron claramente sin un "copy paste" lo que tenía que hace y resolví la situación. No está bien que si tú elaboras una pregunta te contesten con un copy paste como hacen en otros sitios.
10 juni 2026
Omdöme utan inbjudan
Svar från EuroDNS
Muchisimas gracias Antonio. Aqui efectivamente no hay ningun copy paste: estamos aqui todos en la oficina, y cuando llega un problema de un cliente como tu, lo discutimos entre todos para poder ofrecerte la mejor solucion.
Gracias por confiar en nosotros y por tomarte el tiempo de compartir tu experiencia. Si necesitas cualquier cosa en el futuro, estaremos encantados de ayudarte.
Excellent service, very happy!
Been doing business with EuroDNS for decades and whenever a problem arrises they are here to solve it...
Very happy with their service!
2 juni 2026
Omdöme utan inbjudan
Svar från EuroDNS
Thank you, that is fantastic to read. We are proud of our friendly and quick-to-reply support colleagues, they are the best. We wish you good luck with your projects and we will continue to support you for many more decades!
Hard domain transfer out
When I wanted to transfer out my domain it is locked and cannot proceed. Support says I have to be patient and wait for a few days, probably next week EuroDns will free my domain. Looks like temporary domain kidnapping. I wouldn't recommend this registar.
29 maj 2026
Omdöme utan inbjudan
Svar från EuroDNS
Hello Juan. The domain transfer out you experienced is standard since your domain extension was a more rare one, and goes through different checks to ensure the transfer process goes smoothly. We have no interest in kidnapping your domain. We just would like to assure you that the transfer out process would take the same amount of time with any other registrar. Thanks for writing in any case and we wish you the best.
I'm very disappointed with their…
I'm very disappointed with their service and support.
Slow, and almost non existent.
They should give up and start a different kind of business.
Alfred
In response to Eurodns
Case #: 00913013
Case #: 00913015
28 maj 2026
Omdöme utan inbjudan
Svar från EuroDNS
Hey, thanks for the taking the time to write. Can you give us more details on why exactly you think this? We cannot take any sort of action if we don't know what step in the process caused friction for you.
AVOID. AVOID. AVOID.
Genuinely. The worst customer service / company on the planet.
Never online for support, takes weeks to reply to raised tickets, their telephone service is non existent.
No support with validation / changing telephone numbers, resulting in business outage.
Please, never use this company. The faults are endless.
13 maj 2026
Omdöme utan inbjudan
Svar från EuroDNS
Hey, can you let us know a little bit more about your case? Validation is easy and we have built a whole portal and flow which takes less than 5 minutes. We send multiple reminders about validation, which is an EU regulation, not a EuroDNS-specific requirement. Every domain provider you go with will have some sort of contact validation set up. If you could be more specific with your negative feedback, we can look for concrete ways to improve.
Muy satisfechos con EuroDNS
Muy satisfechos con EuroDNS. Plataforma fiable, fácil de usar y con un soporte eficaz cuando lo hemos necesitado. Recomendado para la gestión de dominios.
1 januari 2026
Omdöme utan inbjudan
Svar från EuroDNS
Gracias David! Estamos encantados de poder ayudarte en todo lo que podamos.
I'm with EuroDNS more than 15 jahres
I'm with EuroDNS more than 15 jahres. I simply trust them and nothing to tell more.
Algimantas Bereiša
29 april 2026
Omdöme utan inbjudan
Svar från EuroDNS
Thank you so much for the kind review! We love it!
The customer support is horrible.
The customer support is horrible.
I was struggling with login to their site for weeks and every time i answered their email I have to wait a day or two for getting an answer back
They was so focused on I must have make a failure that I have to test too many things until they actually find out it was their login system that had a bug
No sorry or anything!
Just waste of time and money where my products I had paid for didn’t work
So so maybe you should find someone else who take their customer much more serious.
19 april 2026
Omdöme utan inbjudan
Svar från EuroDNS
Hello. We are sorry you had a negative experience with us. Our Support team is trained to give you help in the most professional and effective way possible. If you ever have an issue getting in touch with us via phone, you can always contact us via our ticketing system.
Very frustrating experience with…
Very frustrating experience with EuroDNS. The dashboard has no “tickets” section. Basic functionality is missing—would not recommend.
15 april 2026
Omdöme utan inbjudan
Svar från EuroDNS
Hey there,
You can always leave tickets for our Support team. You can find this feature in our Support page which you can access from our homepage or client dashboard. We hope this helps for next time!
Zwangsvalidierung Kontaktinformationen
Viel zu aufwendig, jedes Jahr immer sämtliche Kontaktdaten zwangsvalidieren zu müssen.
7 april 2026
Omdöme utan inbjudan
Svar från EuroDNS
Hi Matthias,
We have designed our validation process to be as seamless as possible. We send plenty of reminders, and the verification process takes just a few minutes. We know yearly verification is yet another to-do on your list, but unfortunately this is not a EuroDNS-only requirement: NIS2 affects all domain providers in the EU. In any case, we are actively improving the process to make it even easier. We hope you will have a better experience next time.
so hard to get logged in
so hard to get logged in. password reset was glitchy and after it reset it let me in but then it kicked me back out and I can't get back in again. Way too much hastle
2 april 2026
Omdöme utan inbjudan
Svar från EuroDNS
Hello, David. That is a strange issue, have you reached out to our support team? They should be able to help you with your account.
Svar från EuroDNS
Thank you Calin! That kind of experience is exactly what we are aiming for.
Very happy with the service and the ease at contacting support.
I have seen numerous complaints about EuroDNS and wonder what has gone wrong with these clients and cases.
I have used EuroDNS for, must be over ten years and have experienced very few issues. Everything is straightforward except the installation of the FREE SSC.
My latest experience with Loris in technical services over the past few days has been very good. She has been quick to react and tried to resolve my problem, which she eventually did.
I like the website creation software provided and the FREE SSC. However, I have had great difficulty in installing this, the SSC, myself. I tried for hours; I found the instructions to be lacking and confusing. with certain items missing i.e. the source of the CRS.
In the end, this afternoon, they offfered to install this for me, for a fee of 25€. I am really happy to pay that in order to save me time and stress, my main wish is that Eurodns would make this a permanent option. I hope someone is listening.
I personally cut my teeth on HTML and Dreamweaver, but I am getting on a bit now and I find a lot of this stuff daunting. Paid support is something I would be happy to consider.
I really do like Eurodns and am happy that they are based in Europe and not in some far away place.
I will continue to use them as I am migrating all my web sites from Wix, which is based in Tel-Aviv and who have proved to be almost impossible to contact.
26 mars 2026
Omdöme utan inbjudan
Svar från EuroDNS
Hi Mike,
Thank you so much for your kind words and for being with us for over ten years. That really means a lot to us.
We’re especially happy to hear about your experience with Loris. We’ll be sure to pass this along to him, he’ll love hearing it.
And thank you as well for the honest feedback on SSL installation. It’s great that you got there in the end, but we hear you: we are working on a simpler and less time-consuming method.
It also means a lot to hear that you value having a Europe-based provider and we’re glad to be supporting you as you move more of your projects over.
Thanks again for your trust and for taking the time to share this. We’re here whenever you need us.
Best regards,
EuroDNS Team
EuroDNS – A Masterclass in Failure
Great at taking payments, useless at everything else.
EuroDNS is a nightmare. Everything about their "service" is broken except for the billing department.
The Onboarding Loop: It took me 3 hours and 10+ attempts just to verify my phone number. No errors, no feedback, just a total waste of time.
"Ghost" Support: Tried calling—unreachable. Tried chat at 1 PM CET (prime business hours for most of the world)—and got a "We're away right now" automated message. Who is actually working there?
Broken DNS/MX Records: You literally cannot set up external mail properly. They force a suffix onto MX records, making it impossible to point to a external mail server.
Cannot even change the Namesever: I already paid for my domain, yet when I try to update the Nameservers, the system adds the domain back into my shopping cart.
This isn't professional IT; it’s a buggy, automated mess that traps your domain behind a paywall you’ve already climbed. Avoid this registrar at all costs. Absolute insanity.
12 mars 2026
Omdöme utan inbjudan
Svar från EuroDNS
Hello Steven,
Thank you for taking the time to share your experience: we’re genuinely sorry to hear how frustrating this has been.
What you’ve described is not the experience we aim to deliver, and we take each of these points seriously.
Phone verification: This should be a quick step, not a repeated loop. We’d like to investigate what went wrong on your account and resolve it immediately.
Support availability: We understand how important it is to reach someone when you need help. If our team is not immediately available, you can always leave a ticket.
DNS / MX configuration: You should absolutely be able to configure external mail servers without unnecessary limitations. This sounds like either a configuration issue or a bug, and we’d like to look into it directly.
We know we’ve missed the mark here, but we’re committed to making this right.
Kind regards,
EuroDNS Team
Makkelijke en efficiënte site
Het is eenvoudig om met de site te werken en de nodige instellingen te doen. Ook betalingen verlopen vlot en efficiënt.
Jammer dat er geen mogelijkheid is om in het nederlands te werken, dat zou nog een mooie aanvulling zijn.
18 februari 2026
Omdöme utan inbjudan
Svar från EuroDNS
Thanks for your kind review, we’re really glad to hear you find the platform easy to use and that everything runs smoothly.
And great point about Dutch: we hear you. Expanding language options is definitely something we’re looking into.
Appreciate you taking the time to share your feedback!
The transfer process was almost…
The transfer process was almost flawless. However, when I tried to update my own contact address, I was notified that any update would be charged as a trade, hence it would be billable costing twice the annual domain fee.
24 februari 2026
Omdöme utan inbjudan
Svar från EuroDNS
Hi Diego,
Thank you for your feedback: we’re glad to hear that the transfer process went smoothly.
Regarding the contact update, we understand how this can come as a surprise. In some cases, changes to registrant details are treated as a trade (ownership change) rather than a simple update. This is based on registry policies, as it involves transferring legal ownership of the domain, which can incur a fee.
We appreciate you raising this, and we hope to continue supporting your online projects.
Kind regards,
EuroDNS Team
Service is fine
Service is fine, not cheap, but reasonable price, considering that never had any troubles or difficulties for more than 7 years od use. I'm satisfied and recommend the company.
27 februari 2025
Omdöme utan inbjudan
Svar från EuroDNS
Thank you so much for you kind comment! Yeah, we try to be transparent and give our customers as much value as possible for every cent you spend with us. Your online success really matters to us. Thanks again for the 5 stars!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.