Chiara was easy to deal with, helpful, patient and understanding. Explained everything in simple terms, easy to understand. Didn't take up too much time.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
June was an absolute pleasure to deal with. She was warm, friendly, and incredibly helpful throughout the entire experience. She took the time to listen carefully, answered all my questions with patie... Se mer
Företaget har svarat
Sharing appreciation for the company ERS. Admittedly I made a mistake with my claim in the beginning. However, after speaking with a wonderful colleague (J) she really listened and understood the p... Se mer
Företaget har svarat
I had a bad experience when having a new windscreen fitted through my insurance using national windscreens. When contacting ERS they was extremely helpful in resolving the issue swiftly. Big thanks... Se mer
Företagsinformation
Skrivet av företaget
ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For these people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs. We are at the start of a period of profound change in the motor world. Vehicles are more connected, intelligent, and accessible than ever. It is thought that by 2050, transportation will be dramatically different in urban areas, as more and more people opt for shared travel / shared ownership, and Mobility as a Service (MaaS) takes shape. As the UK’s largest specialist motor insurer, we have immersed ourselves in this changing world, learning and adapting to provide our brokers with the insight and specialist cover that their clients require along the journey of future mobility. Our new Class of business, Motor Innovation is designed for the vehicles of tomorrow; from autonomous cars and connected vehicles to insurance embedded into platforms and insurance cover for limited durations Discover more at ers.com
Kontaktuppgifter
30 Fenchurch St, EC3M 3BD, London, Storbritannien
- communications@ers.com
- www.ers.com
ERS Insurance Products
4,7
Utmärkt
2 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The advisor was professional
The advisor was professional, listened well and communicated clearly
17 november 2025
Omdöme utan inbjudan
Svar från ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Svar från ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Very helpful…
June was very helpful and explained everything clearly, I felt like I was in safe hands
12 november 2025
Omdöme utan inbjudan
Svar från ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Straight forward and easy communication
10 november 2025
Omdöme utan inbjudan
Svar från ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Very helpful and guided me through the…
Very helpful and guided me through the process in a calm and efficient manner
10 november 2025
Omdöme utan inbjudan
Svar från ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Jacob was a very helpful and…
Jacob was a very helpful and understanding agent. He explained the process clearly and was very sympathetic.
6 november 2025
Omdöme utan inbjudan
Svar från ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Prompt and helpful
5 november 2025
Omdöme utan inbjudan
Svar från ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Possible CCJ to be issued.
6 Days ago you said Customer Service dept would be in touch???
You failed. You do not answer my emails??? Your company owes me £1050.00. 21st October ERS accepted liability for your insured negligence... 2 weeks later and I am still waiting for MY MONEY.
You have until 7th November 2025 to settle this matter. I will look for redress by seeking a County Court Judgement without further contact with you.
5 november 2025
Omdöme utan inbjudan
Svar från ERS
Hello Paul,
We are sorry to hear about your recent experience with ERS. We have notified our customer service team on 06.11 to get in touch and help resolve your complaint. Please reach out to Complaints@iquw.com if you do not hear from them.
Thank you.
ERS Team
very helpful as ihave only gone with ers
31 oktober 2025
Omdöme utan inbjudan
Efficient response
Reported incident but didn't want to make a claim. Agent fully understood and noted incident and sent email to confirm. Very efficient.
22 oktober 2025
Omdöme utan inbjudan
Call handled well
Call handler Roxanne was great, just unfortunate that she didn't have access information given the day before and I had to explain again
30 oktober 2025
Omdöme utan inbjudan
Helpful call handler
Helpful call handler and clear information confirmed to us.
30 oktober 2025
Omdöme utan inbjudan
I had the pleasure of speaking to…
I had the pleasure of speaking to Kayleigh this morning. I had to get different pieces of information and Kayleigh was not only polite but patient and made me feel at ease, made the process easy and comfortable. A pleasant and polite worker you have.
Thanks Kayleigh
30 oktober 2025
Omdöme utan inbjudan
Further to our recent RTC with a…
Further to our recent RTC with a company vehicle, the Insurance consultant contacted us for an overview of the incident. He was very helpful and courteous during our conversation and keen to move matters forward.
I would recommend ERS as an insurance organisation.
29 oktober 2025
Omdöme utan inbjudan
Very friendly and straight to the point
28 oktober 2025
Omdöme utan inbjudan
quick FNOL experience
quick FNOL experience
June was polite and helpful.
28 oktober 2025
Omdöme utan inbjudan
The lady was very helpful and calm
The lady was very helpful and calm. All my concerns were answered. A pleasure to deal with a problem.
27 oktober 2025
Omdöme utan inbjudan
If I could give zero stars
If I could give zero stars, I would!
This is by far the worst recovery company ever. I’ve been waiting since 5 PM and it’s been over 8 hours with nothing but lies about how “someone is already on the way.” What a joke! Completely unreliable and unprofessional — an absolute disgrace of a company. Avoid them at all costs!
24 oktober 2025
Omdöme utan inbjudan
Svar från ERS
Hello,
There has been some confusion. We're ERS, a specialist motor insurer, we believe you intended to write a review for ERS Recovery that provides vehicle recovery. Please note this is a complete separate company in which we have no affiliation.
We'd kindly ask that you consider removing your review as it relates to a different company not ERS, the specialist motor insurer.
Jacob was fabulous
Jacob was fabulous, polite, knowledgeable and friendly
23 oktober 2025
Omdöme utan inbjudan
Svar från ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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