Ergobaby Europe Omdömen 

227
TrustScore 4 av 5

4,2

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Had a failed delivery (not Ergobaby’s fault!). The contact with customer support was great, very understanding and quick! Had a fast delivery with the 2nd attempt! The embrace carrier is amazing... Se mer

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Betygsatt 5 av 5 stjärnor

Spare parts arrived slightly late (10 days) but arrived and we are happy to use again our ergobaby after 7 years and still fit perfectly our new born baby.

Betygsatt 1 av 5 stjärnor

The price of the bag dropped by €70 on the very same day I placed the order, which is quite significant. However, customer service only offered a 15% discount on a future purchase and refused to... Se mer

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Betygsatt 5 av 5 stjärnor

I ordered the Ergobaby Metro+ stroller, and both dispatch and delivery were incredibly fast. I’m absolutely in love with this stroller. I purchased it for my second child, and compared to the strolle... Se mer

Företagsinformation

  1. Babyaffär

Skrivet av företaget

Aus dem eigenen Bedarf als Mutter heraus hat Karin Frost sich daran gemacht, die ultimative Babytrage zu entwickeln. Ihre Vision war es, eine Babytragehilfe zu entwickeln, die die Entwicklung der kindlichen Wirbelsäule unterstützt und gleichzeitig das Gewicht des Kindes auf die Hüften und Schultern des Tragenden verteilt und somit Rücken und Nacken entlastet. Sie ließ andere Eltern ihr Produkt testen und verbesserte es so lange, bis es allen Ansprüchen genügte und ihre Vision 2003 mit dem ersten Modell der Ergobaby Komforttrage Wirklichkeit wurde. Die erste Original Ergobaby Komforttrage war aus 100% Baumwolle, der Stoff wurde hergestellt in einer Firma, die Karins Vorstellungen von Arbeitsbedingungen und Werten entsprach. Das maschinenwaschbare Modell umfasste einen mit Neoprenschaum gepolsterten Hüftgurt, mit dichtem Schaum gepolsterte Schultergurte sowie eine verstellbare Kapuze um den Kopf des schlafenden Kindes zu stützen. Zu Beginn wurde die Ergobaby Komforttrage nur über die eigene Website verkauft, doch der Erfolg kam schnell und mittlerweile sind die Ergobaby Komforttragen im Fachhandel und in Onlineshops weltweit erhältlich. Mit wachsendem Erfolg der Ergobaby Original Komforttrage hatte Ergobaby immer stärker das Bedürfnis, den Kunden neben dem Standardmodell gleichzeitig auch eine Variante der Komforttrage aus Stoffen aus kontrolliert biologischem Anbau und nachhaltigen Fertigungsverfahren anzubieten - die Geburtsstunde der Ergobaby Organic Kollektion. Im Jahr 2007 reiste Karin Frost nach Indien, um die in Frage kommenden Fabriken persönlich zu besichtigen, sich vor Ort die geeignetste Fabrik auszuwählen und sicher zu stellen, dass alle Produktionsstätten die Fair Labour Standards erfüllen. Der Stoffhersteller, der die Stoffe für die Ergobaby Organic Kollektionen liefert, war das erste Unternehmen Indiens, das im Jahr 1996 eine Öko-Zertifizierung erhalten hat. Bis zum heutigen Tag hat sich die Ergobaby Produktpalette stetig erweitert um den Bedürfnissen aktiver Eltern gerecht zu werden. Von technologiebegeisterten Sportlern bis hin zu modebewussten Karrierefrauen - für jeden bietet Ergobaby das passende. Fragen? Wir helfen ihnen gerne! Rufen Sie uns an: +49 40 4210 650 Erreichbarkeit unserer Kundenbetreuung: Montag bis Freitag 09:00-17:00


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

227 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 78 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,2

Alla omdömen

(227)

85 omdömen under de senaste 12 månaderna

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Betygsatt 2 av 5 stjärnor

Do not recommend their Highchair at all.

We got the ergo baby Highchair and we are very disappointed with it. Our small baby who is now 8 months old still doesn’t fit the Highchair. The bucket seat is too big for any baby starting solids. So the posture is terrible for them as they fall back and slouch over the high tray. Putting towels can help somewhat but it is very frustrating to be trying to adjust and pad and clean all the towels daily. You can’t just sit her in the chair and have her ready. The tray is also very difficult to remove and can only be done with 2 hands which is then a danger for making sure baby doesn’t slip through while trying to take it off. Especially sicnce the baby doesn’t have a good fit with the huge seat threat designed. I wish I didn’t buy this or had a solution for the malfunction of the seat that does not promote good eating posture. Do not recommend this high mohair at all

2 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

100/100

Was a best decision ever to buy the stroller from this brand 💯 / 💯

12 mars 2026
Logotyp för Ergobaby Europe

Svar från Ergobaby Europe

We’re so happy to hear that you love your stroller! 🌟 Thank you for sharing your experience. Wishing you and your little one many wonderful adventures together! 👶🛒💛

Betygsatt 4 av 5 stjärnor

The Babycarrier is quite comfortable…

The Babycarrier is quite comfortable and when correctly placed does not cause back pain as other carriers, is really ergonomic for the baby and the materials are top quality. The downside is that it is a little bit tricky to adjust all the straps and I find it a little troublesome to close the strap on the back

18 mars 2026
Logotyp för Ergobaby Europe

Svar från Ergobaby Europe

Thank you for your review! 💛 We’re so happy the carrier is comfortable and ergonomic for both you and your baby. To help with adjusting the straps, we have some helpful videos on our website 🎥. Enjoy your carrier! 😊

Betygsatt 5 av 5 stjärnor

I loved it the moment I tried it

I loved it the moment I tried it. I could feel the great difference between ergo baby carrier and other carriers I tried. I was no longer feeling uncomfortable carry my baby and I could see my baby loving it too. It's great because I could no longer feel the baby's weight on my hips and shoulders and because my baby feel comfortable in it too. Mind you my baby is a heavy little girl, so I totally recommend it. However, I wish they had stores and a website selling across Africa because I had to order from Europe and had my brother send it to me from France. I can imagine how hard that is going to be for people who have no one in Europe to do that for them.

29 december 2025
Logotyp för Ergobaby Europe

Svar från Ergobaby Europe

Thank you so much for your kind words! 💛. It’s always wonderful to know our quality brings joy. We hope you’ll enjoy your baby carrier as much as we enjoyed creating it! 👶✨

Betygsatt 5 av 5 stjärnor

Quality product

Quality product. Fast shipping

9 mars 2026
Logotyp för Ergobaby Europe

Svar från Ergobaby Europe

Thank you! 😊 Your positive feedback means a lot to us ⭐🙌

Betygsatt 1 av 5 stjärnor

Order not received

Hello Dear Team,

According to my experience I still have not received your product. It either lost or given to a wrong adress.

10 mars 2026
Logotyp för Ergobaby Europe

Svar från Ergobaby Europe

Dear Giorgi,

Thank you for sharing your experience with us.

We are deeply sorry to hear that you are still waiting on your order.

We sent you an email just now, to make sure that we assist you as soon as possible. Thank you for your feedback and we hope to have the opportunity to help you soon.

Best regards,
Your Ergobaby Team

Betygsatt 5 av 5 stjärnor

Superb!

Great customer service!

5 mars 2026
Logotyp för Ergobaby Europe

Svar från Ergobaby Europe

That’s wonderful to hear! It’s great that you’re happy with our customer service. 😊

Betygsatt 5 av 5 stjärnor

Great experience

Great products and seamless checkout and delivery experience

3 mars 2026
Logotyp för Ergobaby Europe

Svar från Ergobaby Europe

We’re so grateful for your kind feedback — it means a lot to us! 😊!

Betygsatt 5 av 5 stjärnor

World-class customer care! Ergobaby HQ is amazing.

I am a huge fan of Ergobaby and own the Breeze, Lift Hip Seat, and now the Metro 3 stroller. Recently, I had a very frustrating experience with a third-party retailer (Pramworld) regarding a price drop and a missing promotional item (immediately after purchase).
I reached out to Ergobaby UK directly to share my disappointment, and I am blown away by their response. Their team was incredibly understanding, professional, and went above and beyond to restore my confidence. As a goodwill gesture, they are sending me a complimentary carry bag for my upcoming flight!
It is rare to find a brand that genuinely cares about its loyal fans. Ergobaby has earned my trust for life. If you want high-quality products backed by a team that actually listens, look no further than Ergobaby!

5 mars 2026
Omdöme utan inbjudan
Logotyp för Ergobaby Europe

Svar från Ergobaby Europe

Thank you so much for your kind words! 😊 We're absolutely thrilled to hear we could help you find the perfect solution to your situation. Enjoy the product – we hope it brings you tons of joy! 🎉👶

Betygsatt 1 av 5 stjärnor

Replacement buckle never arrived

I've ordered a replacement buckle on January 21st.
The predicted delivery time was 5 days. After 11 days, I've checked in with support (tracking never worked), and apparently there was an issue with the order.
The support agent asked me to confirm my address and sent another buckle. After I received the confirmation email, I noticed the address was wrong (immediately after I provided my address to the agent)!

I informed the agent that the address was wrong, and they gave a coupon so I could order another buckle for free. I did that (February 9th).
On February 24th, I still haven't received the buckle. I've reached out to support again, and they gave me another coupon and asked me to order another buckle (again!!!).
I haven't been able to use my Ergobaby for almost 2 months now, which is unacceptable.

9 februari 2026
Logotyp för Ergobaby Europe

Svar från Ergobaby Europe

Dear Fabio,

Thank you for sharing your experience with us.

We are deeply sorry to hear you have gone through a disappointing and frustrating customer experience. We understand how important timely communication and reliable service are, and it's clear that we fell short of these expectations in your case.

We sent you an email just now, to make sure that we assist you as soon as possible. Thank you for your feedback and we hope to have the opportunity to help you soon.

Best regards,

Your Ergobaby Team

Betygsatt 5 av 5 stjärnor

10 out of 10

I absolutely recommend this sleeping bag if your baby does like moving his legs freely. Also, the delivery was super fast. I ordered on Thursday and by Friday I had the product! Thank you!

9 februari 2026
Betygsatt 5 av 5 stjärnor

Best purchase ever

Best purchase ever! My baby loves it! She falls asleep there with no issues while I do some chores. At first, she didn’t enjoy it, but after the second time, we never looked back!

21 januari 2026
Betygsatt 3 av 5 stjärnor

Easy to order and buy

Easy to order and buy, wished it didn’t have to be signed for as I had to drive to another village to get it. I bought it for my daughter in Sweden as you don’t ship there- please try!
My daughter tried ordering as suggested below but Sweden is not an option for countries and there is no SEK currency. Please explain how to do it.

19 januari 2026
Logotyp för Ergobaby Europe

Svar från Ergobaby Europe

Dear Jane,

Thank you for your review!

We’re glad to hear your ordering experience was easy. For future reference, we do offer delivery directly to Sweden through our Swedish website, this should make ordering even more convenient next time!

Thank you for your feedback and we hope to have the opportunity to serve you again in the future.

Best regards,
Your Ergobaby Team

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