Ents24 Omdömen 

I went and seen heven can wait and it was amazing .the singer and guitar where ama!ing so was the key board guy .I would recommend going to see them also the drummer was brilliant a must go see

Great, east access and quick, very little queueing

The booking experience was very quick and easy.

Gotta ticket to the gig, with insurance!

Easy to use website

Had three windows open with three different ticket providers when trying to order Peter Kay tickets and Ents was by far the quickest and less hassle than the others. Didn't have to jumpt through hoops with log in's etc and the options for best seats were very good.

Get updates on events relevant to my music tastes and have links to buy tickets.

Excellent, very easy, simple to use. 10/10

Our experience with ENT24 has been nothing short of appalling. My mum had tickets booked to see Adam Ant in Glasgow — something she was incredibly excited for, as she has never seen him live and this was likely her only chance. Instead of enjoying the concert, she ended up completely let down and deeply upset due to the disgraceful way ENT24 handled her booking.

Out of nowhere, ENT24 cancelled her tickets, claiming that she had contacted them to cancel. This is completely untrue. The only event she has ever cancelled was Pride and Prejudice...Almost, and that was nearly a year ago, due to a temporary medical condition that has long since resolved. There is absolutely no reason she would cancel the Adam Ant tickets — she had been counting down the days.

When she asked ENT24 to provide a copy of the email or any proof that she supposedly sent a cancellation request, they flat-out refused. Not only that, but they have ignored the majority of her follow-up emails, even after she made it clear she would be contacting Trading Standards. Their behaviour has been dismissive, evasive, and utterly unprofessional.

The lack of transparency, the refusal to provide evidence, and the complete absence of customer care is shocking. It feels as though they made a mistake and are now refusing to take responsibility — and the end result is my mum losing her tickets to a concert she’d been dreaming of attending. She has been left devastated, and ENT24 simply doesn’t seem to care.

This is hands down the worst customer service we have ever dealt with. The fact that they ignored her, denied any wrongdoing, and offered no solution whatsoever is unacceptable. I would strongly advise anyone considering using ENT24 to think twice. If something goes wrong with your booking, don’t expect honesty, support, or even basic communication.

Absolutely disgraceful. Avoid.

**UPDATE**

Just to update, I spoke with my mum regarding this issue. She maintains she has never gone on to their website and selected refund my tickets. She was told by a member of staff (and I won't name names incase my review gets removed) that the refund was requested via email. This is the first time she is being told in the many months communicating with ENTS24 that it was requested via the website. She has asked many times to see the email exchange where she requested the refund and ENTS24 refuse to provide it, so I'm not surprised they are saying it was done via the website, seeing as this would provide no trace. In this case, I believe the tickets were sold on by mistake and this cannot be rectified.

I note from all the negative reviews that the blame is always placed on others and ENTS24 never take responsibility for anything.

I wholly stick by the original review and say avoid like the plague!

I have bought all of my tickets from here and they have never let me down.

Absolutely Amazing! Thank you so much for saving the day. I did not want to miss getting standing tickets for Foo Fighters, so was very early in the waiting room on a rival site. I got to the front of the queue 1 minute after doors opened? Great right? Nope. They they had already sold out. I was so shocked at missing out! I then went onto Ents 24 and found clear details on the hotel and standing tickets that were still available and managed to secure one, so grateful that that we are able to go and see them now. Thank you so much for saving the day. I think its clear where I will be starting my ticket buying process in future!

Booked several gig with ENTS24, no issues.

The process felt rushed and I didn't feel like I got to choose the seats, but was reluctant to go back in case I lost the assigned ones!

So easy to use great

A wonderful company that keeps me updated with concerts in my area and that are relevant to me.

I bought two tickets for a gig on 19th September through ENTS24.
The venue told me the tickets had been issued on 30th August and advised me to contact ENTS24 to get them.

When I did, I was told it wasn’t ENTS24’s problem, as the venue would supposedly issue tickets 72 hours before the event. I pointed out that the venue had *already* confirmed they’d sent them ten days earlier. Since I’d bought them through ENTS24, I expected ENTS24 to actually provide them—or refund me.

The response I got was that they had “no access to tickets” and that I wouldn’t be getting a refund. That was an astonishing answer from a company that sold me the tickets in the first place.

After making it clear that no one — not me, not the venue, not ENTS24 — seemed to have my tickets, I finally received another email with two tickets attached. Odd, considering I’d been told they had “no access to tickets” just hours before.

To summarise my experience:

* Customer service was dismissive and unhelpful.
* I was initially told I wouldn’t get a refund for tickets that hadn’t arrived.
* Only after I challenged them repeatedly did the tickets suddenly appear.

Whether these tickets will even work remains to be seen. I’ll find out on the 19th September, but based on this fiasco, I’m not optimistic.

If you value straightforward service and basic accountability, buy your tickets somewhere else.

**EDIT:**
ENTS24 have since asked for more information to “verify” my review. This relates to my email exchanges with their customer service team around 8th September 2025.

**FURTHER EDIT:**
My original review was removed after ENTS24 claimed that quoting a customer service message went against Trustpilot’s terms. This version contains nothing but my *direct personal experience* — which, frankly, speaks for itself.