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Energie Fitness - Borough Omdömen 157

TrustScore 3.5 av 5

3,6

Moonraker Point, 1 Pocock Street, SE1 0FN london, GB


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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I have been coming to this Gym for about 4 years now and I love it. The gym has all the equipment one would need. The instructors are incredibly professional, kind and motivating. I always look forwar... Se mer

Betygsatt 4 av 5 stjärnor

Best facility- the sauna ! Improve - fill up your hygiene bottles they are empty or remove them. Makes it look like you’re not paying attention to refilling. Technology- your finger print entry is... Se mer

Betygsatt 5 av 5 stjärnor

I am a member of Energie Fitness Borough since September. The gym has everything you need for a good workout, and now with Kassidy as manager, it's in excellent hands. He's an outstanding PT who make... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

Scammers I cancelled my membership in Borough London energie fitness 3 months ago however they keep charging my debit card randomly each month month .They refuse to refund and stopped responding... Se mer


Företagsinformation

  1. Fitness och näringslära
  2. Träningslokal
  3. Gympass
  4. Gym
  5. Personlig tränare

Skrivet av företaget

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Skrivet av företaget

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Kontaktuppgifter

  • Moonraker Point, 1 Pocock Street, SE1 0FN, london, Storbritannien

3,6

Medel

TrustScore 3.5 av 5

157 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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Betygsatt 5 av 5 stjärnor

I have been coming to this Gym for about 4 years

I have been coming to this Gym for about 4 years now and I love it. The gym has all the equipment one would need. The instructors are incredibly professional, kind and motivating. I always look forward to my group sessions with Trey. He truely knows how to push people while making the class interesting and safe. I highly recommend this spot for anyone looking for a great gym with outstanding fitness classes.

29 januari 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Terrible atmosphere to be in…

Terrible atmosphere to be in i joined with the class pass for a session and heard a manager Kassidy(Saw his name on board)is a terrible person talking about his staff members bad things with his clients, very unprofessional

20 oktober 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I am a member of Energie Fitness…

I am a member of Energie Fitness Borough since September. The gym has everything you need for a good workout, and now with Kassidy as manager, it's in excellent hands.
He's an outstanding PT who makes each session both challenging and enjoyable mixing strength work, cardio, and boxing. He pays close attention to your form and progress and tailors each session so that you're always pushed just to your limits. Love his energy, makes every workouts something to look forward to.

5 november 2025
Logotyp för Energie Fitness - Borough

Svar från Energie Fitness - Borough

We're happy to hear that you're enjoying our gym's amenities and your training sessions. It's great to know that the manager's expertise is enhancing your fitness journey. We appreciate you highlighting the positive impact on your workouts!

Betygsatt 4 av 5 stjärnor

Still think this is a good gym

I last submitted a review in February 2024. I would still rate this a good gym, and I feel very at home here. It is disappointing how long it takes for repairs to be carried out. When short term problems turn into long term issues, something is not right.

I use this gym five times a week, two of them with my personal trainer, Kass, who I have now been working with for eight years. He is outstanding and I know he has other clients who feel the same. Now that Kass has joined the management team, I am sure the gym will go from strength to strength.

1 november 2025
Omdöme utan inbjudan
Logotyp för Energie Fitness - Borough

Svar från Energie Fitness - Borough

We appreciate your continued feedback and are glad you feel at home here. We recognize your concerns regarding the repair timelines, and we're working to improve this. We're happy to hear you're benefiting from the training sessions.

Betygsatt 5 av 5 stjärnor

I am having a great experience at this…

I am having a great experience at this gym. Since Kassidy became manager, I have been able to see lots of improvements such as vibes and atmosphere. The gym and its facilities are great.

31 oktober 2025
Omdöme utan inbjudan
Logotyp för Energie Fitness - Borough

Svar från Energie Fitness - Borough

We're happy to hear that you are having a great experience at our gym! We appreciate your positive feedback regarding the improvements to our gym's atmosphere and facilities. Thanks for your review!

Betygsatt 5 av 5 stjärnor

Working with my personal trainer…

Working with my personal trainer Kassidy has honestly been one of the best decisions I’ve made for my physical and mental health. When I first started, I wanted to improve my form, push myself harder, and stay consistent, and he’s helped me achieve exactly that (and more).

He’s incredibly knowledgeable, patient, and always finds the perfect balance between challenging me and keeping me motivated. Every session feels purposeful, and I’ve learned so much about how to train effectively and listen to my body.

I can genuinely say that I feel stronger, more confident, and more connected to my fitness goals than ever before. Having the right guidance makes a huge difference, and I’m grateful for the progress we’ve built together.

27 oktober 2025
Omdöme utan inbjudan
Logotyp för Energie Fitness - Borough

Svar från Energie Fitness - Borough

We're happy to hear that your experience with the personal trainer has positively impacted your physical and mental health. It's great to know that the guidance helped you achieve your fitness objectives and build confidence. We appreciate your feedback. énergie Fitness Team 💚

Betygsatt 5 av 5 stjärnor

Energie Fitness is absolutely a good…

Energie Fitness is absolutely a good gym to go, members are friendly, so much equipments that helps your goals and even has a sauna which I love using after my workout definitely would recommend it

22 oktober 2025
Omdöme utan inbjudan
Logotyp för Energie Fitness - Borough

Svar från Energie Fitness - Borough

We're happy to hear that you enjoy our gym's friendly atmosphere, extensive equipment, and sauna! It's great to know we're helping you achieve your goals. Thank you for recommending us! énergie Fitness Team 💚

Betygsatt 1 av 5 stjärnor

Scammers


Scammers

I cancelled my membership in Borough London energie fitness 3 months ago however they keep charging my debit card randomly each month month .They refuse to refund and stopped responding my emails.
Don’t get membership if you don’t want to be scammed

11 juli 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Really bad gym

Really bad gym, they never reply to emails, phone ir any complain. I have tried several times to cancel my subscription and no one answered.
In the app there is no cancel membership, I would not recommend to subscribe, be careful with this gym.
I stopped going to the gym and I paid many months even me kept asking to cancel the subscription. I have now removed with my direct befit and they keep trying taking money.
So unprofessional people and gym.

31 oktober 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

PAYMENT AFTER CANCELLED MEMBERSHIP!

They still took payment even after I cancelled my membership!

16 maj 2024
Omdöme utan inbjudan
Logotyp för Energie Fitness - Borough

Svar från Energie Fitness - Borough

Hi Mohammed,

I hope you're well.

We assure you that all payments that were made would have fallen within the conditions of your membership T&Cs. However, if you would like more clarification over these payments please contact your énergie Fitness gym directly and they will be able to assist you.

Have a great day,
énergie Fitness Central Team

Betygsatt 4 av 5 stjärnor

Not too shabby

Joined to get into shape. Just before we joined, we came and scoped it out. Met by a Michael who was REALLY cool guy. Showed us around and really freindly. Very informative and the ice breaker to get me innthe gym again.

However, once we joined the major issue was the entering of the gym. For about 2 or 3 weeks, myself and my wife could not get ourselfs registered in the Gyms computer system to get face ID setup. The all metal incased PC (pathetic setup, sorry but even your own staff agree) is chunky and hard work. EVERYTIME we attempted to use it, it just failed and the software wasn't working. It's not fit for purpose. It's awkward for your staff and the people that join the gym.

Eventually after many awkward jokes and attempts over a few weeks, this really cool guy (Ayran, sorry of this is wrong) helped us both out and eventually got us setup.

This escapade was frustrating and lost a star, in this review. My way at getting back about this. Petty but I feel fair.

The staff are really nice and friendly. The gym for its size offers a fairly good assortment of equipment.

Looking forward to working out in my new 2nd home, God willing.

3 maj 2024
Betygsatt 1 av 5 stjärnor

Terrible equipment and dirty gym

Terrible equipment; not enough and bad design... unhygienic locker rooms and toilets...

12 april 2024
Logotyp för Energie Fitness - Borough

Svar från Energie Fitness - Borough

Hi Karacazu,

I hope you're well.

We're sorry to hear you are unhappy with the equipment and facilities available in your énergie Fitness gym. We want to provide a space for our members that motivates you to achieve your fitness goals. We clearly have a few steps to take to reach this goal but we will certainly take this feedback into consideration moving forward.

Thanks for taking the time to leave a review, we really appreciate it!

Have a great day,
énergie Fitness Central Team

Betygsatt 1 av 5 stjärnor

I suffered harassment on the first day…

I suffered harassment on the first day in this gyn, and after their manager checked internal cameras to confirm it, no one emailed me to cancel my membership as requested or refund me as I couldn't cope with going back to the gym. After three months and paid £91.12, I still want the cancellation and refund without success.

1 mars 2024
Omdöme utan inbjudan
Logotyp för Energie Fitness - Borough

Svar från Energie Fitness - Borough

We are sincerely sorry to hear about your negative experience at our gym. Your comfort and safety are of the utmost importance to us, and we deeply regret that you encountered harassment during your visit.

We take allegations of misconduct very seriously, and upon receiving your report, our management promptly investigated the incident. We understand that the situation was distressing for you, and we apologize for any inconvenience caused by the delay in communication regarding the cancellation of your membership and the refund process.

Rest assured, we have taken steps to address this issue internally to prevent similar incidents from occurring in the future. Regarding your membership cancellation and refund request, we are committed to resolving this matter promptly. Our customer service team will reach out to assist you further.

Betygsatt 5 av 5 stjärnor

My onetoone 12- 15pm today 17/3/2024…

My onetoone 12- 15pm today 17/3/2024 class with Analiese was out of this
S world a massive thanks and she’s an asset to
Energie Fitness Borough like Calum and Berlin at Energy Fitness Forest Hill they should run the branch or all three sweethearts perfect personal trainers of the company xxxx I’m still heartbroken over my Forest Hill membership being terminated but still pop in and deliveries gifts to Berlin and Callum who are always smiling and funny and I danced in Callum’s circuit training last year and in front of him at the desk near the entrance I’m happy as Larry the lamb right now I’m physically mentally emotionally financially disabled and homeless since 31/8/2022 but health and kids first I’ve been working as a jackalee of all trades to mostly everyone these last nearly ten years of crap care in the community is. South London and Maudsley my experiences at both Energie fitness locations sre better than Southwark councils I swear on my family and friends lives I treat the instructors better than blood but Kertis and Cesesr the managers should smile more I’m goin through hell and I’m still smilin sarnie Co I still luv ya boys cya soon

Xxxx

17 mars 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Junk

I have asked you to stop sending me junk text messages. I don’t want to email you in order to get off a list I didn’t put myself on. You have my name. Take me off your junk list

2 mars 2024
Omdöme utan inbjudan
Logotyp för Energie Fitness - Borough

Svar från Energie Fitness - Borough

Hi Nicholas,

I hope you're well.

We apologise for your frustration. We need your email address to find you in our database and remove you so please respond to our request for information and we can rectify this situation.

Have a great day,
énergie Fitness Central Team

Betygsatt 1 av 5 stjärnor

Spam texts

I have been receiving spam texts from Energie borough for years without a way to stop it. I've tried blocking the number but it still comes through again a few weeks later.

28 februari 2024
Omdöme utan inbjudan
Logotyp för Energie Fitness - Borough

Svar från Energie Fitness - Borough

Hi Robert,

I hope you're well.

We apologise for your frustration. We need your email address to find you in our database and remove you so please respond to our request for information and we can rectify this situation.

Have a great day,
énergie Fitness Central Team

Betygsatt 1 av 5 stjärnor

Still getting spam messages

Still getting spam messages. You may have passed on my details but they have not rectified this. You are breaking the law

22 februari 2024
Omdöme utan inbjudan
Logotyp för Energie Fitness - Borough

Svar från Energie Fitness - Borough

Hi Archna,

Hope you're having a nice day!

We're very sorry that you have continued to receive communications from one of our gyms. I can now assure you that you will no longer be contacted by any of our clubs moving forward. Again, we sincerely apologise for this situation and completely understand your frustration.

Best wishes,
énergie Fitness Central Team

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