I received an incomplete order, specifically a pair of earrings. I contacted customer service, no response from them until 6 days after. After reaching out again, I finally received a response and I w... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My engagement celebration felt even more special thanks to this gorgeous outfit. I felt amazing from the moment I put it on.
I am a huge fan of Emprada.com. Fast shipping, awesome clothes, great customer service.They have an amazing selection of men contemporary labels that I love for low prices. They have an easy return po... Se mer
Part of the pleasure of shopping online it to be able to buy, try and have the ability to return without expecting to be LOCKED INTO A STORE CREDIT. DO NOT ORDER FROM THIS COMPANY, unless you expect... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Emprada is a fashion brand focused on delivering elevated, statement pieces designed to make women feel confident, feminine, and unforgettable. We specialize in occasion-driven styles—from sculpting dresses and elevated essentials to standout evening looks—designed with attention to fit, structure, and detail. Our goal is simple: create pieces that not only look beautiful, but feel premium the moment you put them on. If you ever need assistance, our support team is always here to help.
Kontaktuppgifter
3,4
Medel
93 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 69 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Customer service and shipping process…
Customer service and shipping process has got to be the worst I have ever experience. Also keep in mind you will not be able to cancel your order although the order has not shipped. It will literally take them 14 business days to process your order. If you decide to order from them make sure you place your order a month in advance. If you need to return an item you have to pay for return label. Definitely do not recommend you purchase from them
21 oktober 2020
Omdöme utan inbjudan
Svar från Emprada
Hi Katy, thank you for taking the time to share your experience, we’re truly sorry to hear this was frustrating.
We understand how important timely processing and clear expectations are, and we’re sorry if your order took longer than anticipated. Processing times can vary depending on demand, but we recognize how important it is to communicate this clearly and consistently.
We also understand your concerns regarding order cancellations and return costs. We aim to be transparent with our policies, but we know there’s always room to improve the overall experience and flexibility for our customers.
We’d appreciate the opportunity to review your order in more detail and see how we can assist you further. Please reach out to us at with your order number.
Thank you again for your feedback. It helps us continue to improve.
– Emprada Team
Thank you
Very happy with the service provided by Amanda. The quality never disappoints and always happy with the service
16 juni 2020
Omdöme utan inbjudan
horrible customer service horrible quality
Please dont shop in this place the quality is horrible and customer service is awful the dont provide refunds the dont have a customer service phone number. Horrible experience the vharme twice and dont want give me thw money back.🛑‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️❌❌❌❌❌❌❌❌❌❌❌
Dont buy in this place
24 november 2019
Omdöme utan inbjudan
Svar från Emprada
Hi Alba, we’re very sorry to hear about your experience and appreciate you taking the time to share your feedback.
We’re especially concerned by your comments regarding billing and customer service, as this is not the experience we want any of our customers to have. We would like to look into this matter immediately to understand what happened and ensure it is properly resolved.
Please contact us with your order details so we can review the charges and assist you directly. We take situations like this seriously and want to make sure everything is handled correctly.
We also appreciate your feedback regarding quality and service, as it helps us continue improving.
– Emprada Team
I got my dress and it fit me like a…
I got my dress and it fit me like a glove. i loved the quality, i will definitely order again.
29 oktober 2019
Omdöme utan inbjudan
Clothes does not fit true to size
Clothes does not fit true to size. I am 5’8 150 and the medium is very tight. Also, quality is “ok”. Clothes are over priced in my opinion. I don’t see my self shopping here in the near future.
6 april 2019
Omdöme utan inbjudan
Svar från Emprada
Thank you for your feedback — we’re sorry to hear the fit and overall experience didn’t meet your expectations.
We understand how important accurate sizing is, especially when shopping online. Our styles can vary in fit depending on the fabric and level of structure, but we recognize this can still be frustrating and we’re actively working to improve our sizing guidance for better consistency.
We’re also sorry to hear the quality and value didn’t align with what you expected — that’s never the experience we aim to deliver.
We’d appreciate the opportunity to take a closer look at your order and assist you further. Please feel free to reach out to us with your order number.
Thank you again for your feedback. It helps us continue to improve.
Awesome styles
Awesome styles, great quality, my shipping was a little late otherwise this would be 5 stars
23 december 2018
Omdöme utan inbjudan
one happy customer!
i was a little skeptical at first but when i tried on my dress, it fit me like a glove and the quality was exceptional. I got SOO MANY compliments at my prom. If you want all the attention to be on you... SHOP WITH THESE GUYS!!!
5 november 2018
Omdöme utan inbjudan
Perfect
Fit was perfect on my dress and made from good material. I highly recommend this store.
10 juni 2018
Omdöme utan inbjudan
Terrible Quality! Rude Customer Service!
I don't know what every other review is talking about but this company is terrible! Their clothes are cheap knockoffs and they way overcharge for what you get!
Terrible customer service and return policy is annoying... Will never shop here again.
11 oktober 2017
Omdöme utan inbjudan
Svar från Emprada
Hi Carly, Thank you for sharing your feedback. We’re really sorry to hear about your experience.
We’re especially concerned to hear your comments regarding both product quality and your interaction with our support team, as this is not the standard we aim to provide. We take pride in our designs and materials, and we never want a customer to feel disappointed with what they receive.
We also understand how frustrating a return experience can be if it doesn’t meet expectations, and your feedback is something we take seriously as we continue working to improve.
We would genuinely appreciate the opportunity to review your order and your experience in more detail to see how we can make this right. Please reach out to us with your order number and we’ll take care of this for you directly.
Thank you again for your feedback, it helps us continue to improve.
– Emprada Team
Outstanding and Reliable!
This is by far my favourite online clothing store!!! I came across this company last year and regularly buy their super affordable clothes. The quality and sizing is impressive and is a great fit for me. I am also in love with their designer dresses that are way cheaper than other online retailers. They have excellent customer service and are extremely prompt and willing to answer any questions. Shipment time was just as promised by them. I cannot emphasize enough as to how much I love the store and will be ordering more and more to come!!!!
14 juli 2015
Omdöme utan inbjudan
Great shopping experience
Found this site by chance while I was looking for Brand name coats, it was lower in price than the actual brand store online, I contacted customer service to get express shipping while I submitted my order and they helped immediately and were extremely nice. Received my order and was packed and wrapped like a gift. This site is the best.
15 november 2014
Omdöme utan inbjudan
My best shopping site
I bought several true religion jeans from this site for me and my boyfriend, and a Soia & Kyo jacket. Very fast shipment and delivery and extremely helpful customer service.
12 november 2014
Omdöme utan inbjudan
Loved this shopping site
I am a huge fan of Emprada.com. Fast shipping, awesome clothes, great customer service.They have an amazing selection of men contemporary labels that I love for low prices. They have an easy return policy even though they only exchange or offer merchandise credit but I don't mind that at all since I shop from them all the time.
8 november 2014
Omdöme utan inbjudan
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