I received an incomplete order, specifically a pair of earrings. I contacted customer service, no response from them until 6 days after. After reaching out again, I finally received a response and I w... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My engagement celebration felt even more special thanks to this gorgeous outfit. I felt amazing from the moment I put it on.
I am a huge fan of Emprada.com. Fast shipping, awesome clothes, great customer service.They have an amazing selection of men contemporary labels that I love for low prices. They have an easy return po... Se mer
Part of the pleasure of shopping online it to be able to buy, try and have the ability to return without expecting to be LOCKED INTO A STORE CREDIT. DO NOT ORDER FROM THIS COMPANY, unless you expect... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Emprada is a fashion brand focused on delivering elevated, statement pieces designed to make women feel confident, feminine, and unforgettable. We specialize in occasion-driven styles—from sculpting dresses and elevated essentials to standout evening looks—designed with attention to fit, structure, and detail. Our goal is simple: create pieces that not only look beautiful, but feel premium the moment you put them on. If you ever need assistance, our support team is always here to help.
Kontaktuppgifter
3,4
Medel
93 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 69 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I am sooo picky with online shopping…
I am sooo picky with online shopping because so many items look different in person but this one was spot on. Same color, same fit, same overall vibe as the way it was shown in the pics on the website.
27 mars 2026
Omdöme utan inbjudan
My first time ordering from this site…
My first time ordering from this site and I was not satisfied with my purchase. The clothes are expensive compared to the quality! I purchased a $79 tube midi dress, that had horrible fabric. No compression or snatched fabric. Getting a hold of customer services difficult. I had to write an email just to get a refund. And now I have to print out the label instead of being able to just scan a code! I don’t have a printer so now I have to take it inside a fed x and take time out of my precious day to deal with a company that doesn’t treat customers with consideration or has integrity to make clothes that wouldn’t have to be sent back! Really upsetting! Never again will I give this company my money!
26 februari 2026
Omdöme utan inbjudan
Svar från Emprada
Hi Sasha,
Thank you for your feedback. We are sorry to hear about your experience.
We understand how disappointing it is when the quality and fit of an item do not meet expectations, especially when you were expecting a more structured, compressive feel. We are continuously working to improve how we communicate fabric, fit, and construction so customers can better understand how each style will feel.
We are also sorry to hear about the difficulty reaching our support team and the inconvenience you experienced during the return process. We understand how important it is for this to be simple and accessible, and your feedback has been noted.
We would appreciate the opportunity to review your order and experience further. Please reach out to us with your order number so we can take a closer look and assist you.
Thank you again for taking the time to share your feedback.
– Emprada Team
Fast shipping
Fast shipping, beautiful packaging and the dress looked exactly like the photos.
7 mars 2026
Omdöme utan inbjudan
I ordered a jumpsuit that was extremely…
I ordered a jumpsuit that was extremely poor quality and smelled like dead fish. I immediately asked for a refund only to get offered store credit. Super scamming people. I would want a store credit if that's what they sell. Never, ever again!!!!!
1 mars 2026
Omdöme utan inbjudan
Svar från Emprada
Hi J,
Thank you for your feedback. We are very sorry to hear about your experience.
What you described regarding the quality and odor of the item is not acceptable and not reflective of our standards. This is something we take seriously and would want to review with our team.
We also understand your frustration regarding the return outcome. We recognize how important it is for customers to feel confident in both the product and the resolution process.
We would like to look into your order and address this properly. Please reach out to us with your order number so we can review the issue and assist you further.
Thank you for bringing this to our attention.
– Emprada Team
It is catastrophe terrible
It takes a long long shipping before 2 months I ordered and didn't get my orders yet.
22 februari 2026
Omdöme utan inbjudan
Svar från Emprada
Hi Mutlu,
Thank you for your feedback. We are very sorry to hear about this experience.
A delay of this length is not acceptable and is not the experience we want for our customers. We understand how frustrating this must be, especially when you have been waiting for such an extended period of time.
We would like to look into your order immediately and ensure this is properly resolved. Please reach out to us with your order number so we can review the shipment status and assist you as quickly as possible.
Thank you for bringing this to our attention.
– Emprada Team
Awful return policy!!!!!
19 januari 2026
Omdöme utan inbjudan
Svar från Emprada
Hi Jerry,
Thank you for your feedback. We are sorry to hear that our return policy did not meet your expectations.
We understand how important flexibility is when shopping online, and we recognize that our policy may not align with every customer’s preference. Your feedback is important to us and helps guide improvements to our overall experience.
We would appreciate the opportunity to review your order and assist you further. Please reach out to us with your order number so we can take a closer look.
Thank you for bringing this to our attention.
– Emprada Team
Ghetto company
I ordered 2 items. One of which I received a completely different dress. Kept it in its package, and asked for the correct dress to be sent out. Emprada asked for a pic of the item to complete the return. I took it out of its package (as it was just an 5X5 small bag) and hung up for a pic, immediately putting back in packaging. (Not my style dress)
I sent back. They reported back that the dress was in “poor condition with significant hair on the dress” and only gave store credit. I will not be using that store credit for poor quality clothing and bad customer service.
16 december 2024
Omdöme utan inbjudan
Svar från Emprada
Hi Desiree,
Thank you for your feedback. We are sorry to hear about your experience.
Receiving an incorrect item is not the experience we want for our customers, and we understand how frustrating this situation must have been. We also recognize your concerns regarding the return assessment and how this was handled.
We take both order accuracy and return evaluations seriously, and we would like to review this case in detail to ensure everything was handled correctly and fairly.
Please reach out to us with your order number so we can take a closer look and assist you further.
Thank you for bringing this to our attention.
– Emprada Team
Love the outfit, hated shipping experience
The order took way longer to get to me than it should’ve and customer service was blaming the post office even though they printed the label and just didn’t ship yet. I got my outfit the DAY OF my event but my gosh, as much as I thought I would hate it and it would be terrible based on the reviews THE OUTFIT WAS STUNNING!!!! I’m short and it fit like a glove, great quality and I received a lot of compliments. But the interaction and edge of my seat crap made me give them a lower score. Buy the outfit, but don’t expect it for a while, just don’t expect much except a great outfit when you’re lucky enough to receive it.
10 december 2025
Omdöme utan inbjudan
Svar från Emprada
Hi Leslie,
Thank you for your feedback. We are sorry to hear about the shipping experience, but we truly appreciate your kind words about the outfit.
We understand how stressful it can be when an order arrives later than expected, especially for an important event. That is not the experience we want for our customers, and we are continuing to improve our processing and communication to avoid situations like this.
We are so glad to hear the outfit fit beautifully and that you received compliments. That means a lot to us.
Thank you again for sharing your experience. Your feedback helps us continue to improve both our products and overall service.
– Emprada Team
This is a scam
The sizes are not true sizes. When you receive the package is not what you expect and when you return the package you have to pay for returns. They don’t credited to your original method of payment. They give you store credit and if you buy something else obviously you don’t know if it’s going to fit you or if you going to like what you receive and then you have to pay again for another return. This is a scam.
4 november 2025
Omdöme utan inbjudan
Svar från Emprada
Hi Kaira,
Thank you for your feedback. We are sorry to hear about your experience.
We understand how frustrating it can be when sizing does not meet expectations and the return process feels discouraging. We are continuing to improve our sizing guidance and product information so customers can make more confident decisions before placing an order.
We also understand your concerns regarding our return policy. While our policy is available on our site, we recognize that it may not always align with every customer’s expectations, and feedback like yours helps us improve the overall experience.
It is never our intention to leave a customer feeling disappointed. Please reach out to us with your order number so we can review your case more closely and assist you further.
Thank you again for bringing this to our attention.
– Emprada Team
This company is a complete rip off
This company is a complete rip off! I ordered a dress with sequins to wear to a fall wedding it came snagged everywhere and missing a bunch of sequins. So tacky!!! I needed it for a black tie formal wedding. Customer service was nearly impossible to reach and only offered a store credit after 3 days of trying to reach them and only once the dress was returned and received. I don’t trust a company that has quality control that sends out damaged $150dresses to actually give a store credit also I don’t want your store credit for more damaged clothing. I ended up donating it and maybe someone can salvage it but they will never get my money or business again. If you need a nice dress visit showpo they have beautiful dresses and easy return policy with a full money refund. That’s who I ended up ordering my second dress for this very important wedding from and they have a full money back easy return policy. Mind you I live in AZ and the dress was coming from CA from Emprada and two weeks??? Ridiculous! The showpo dress I ordered shipped from Australia and was here in AZ in 5 days.
18 oktober 2025
Omdöme utan inbjudan
Svar från Emprada
Hi Kristin,
Thank you for your feedback. We are very sorry to hear about your experience.
Receiving a damaged item, especially for an important event, is not acceptable and not the experience we want for our customers. What you described regarding the condition of the dress is something we take seriously and would want to review with our team.
We also understand how frustrating it must have been to try to reach support and resolve this within a limited timeframe. That is not the level of service we aim to provide.
We recognize your concerns regarding both the return outcome and overall trust, and we truly regret that this experience led to that impression.
Please reach out to us with your order number so we can review your case in detail and assist you further.
Thank you for bringing this to our attention.
– Emprada Team
Shrinkage, Rips, and Fit Issues Not worth the price
I purchased a two-piece set that shrank after the first wash. I ordered another two-piece, but this one had rips in the waist area after washing it. I also bought a blouse that was too loose, and two additional blouses that were too tight. Overall, the sizing is very inconsistent. While the material feels decent, it’s not quite right, and given the prices, it’s really not worth it. I’m giving it one star due to the shrinkage, defects, and poor fit.
24 september 2025
Omdöme utan inbjudan
Svar från Emprada
Hi Francisca,
Thank you for your feedback. We are sorry to hear about your experience.
We are especially concerned by your comments regarding shrinkage and the damage after washing, as this is not the standard we aim to deliver. We take product quality and durability seriously and would want to review this with our team.
We also understand how frustrating inconsistent sizing can be, particularly when ordering multiple items. We are continuing to improve our sizing guidance and product consistency to help customers choose the right fit with more confidence.
We appreciate your note regarding the material and understand your concerns about overall value.
Please reach out to us with your order number so we can review your case in more detail and assist you further.
Thank you for bringing this to our attention.
– Emprada Team
I recently had a poor experience with…
I recently had a poor experience with your company's return and discount policy. As a first-time buyer, I was eligible for a 10% discount, but when I tried to return the items, I was informed that they were not qualified for return.
I subsequently contacted your Customer Service department, providing a unique return code, but unfortunately, I have yet to receive a response after multiple follow-ups. Although I was provided another five-digit code to assist with my query, I am still awaiting a resolution.
I share my experience in the hope it may help inform improvements to your customer service processes. I would appreciate it if you could look into this matter and provide a more satisfactory outcome.
code 51503 51365&51366
25 september 2025
Omdöme utan inbjudan
Svar från Emprada
Hi Jennie,
Thank you for your feedback. We are sorry to hear about your experience.
We understand how frustrating this must be, especially as a first-time customer. We are concerned to hear about the confusion regarding return eligibility and the lack of response despite your follow-ups.
We would like to review this matter in detail and ensure it is properly addressed. Please reach out to us with your order number so we can take a closer look and assist you further.
Thank you for bringing this to our attention.
– Emprada Team
If I could give this company a 0 I…
If I could give this company a 0 I would. The clothing are poorly designed and so is the customer experience/service. Placed order and it did t work out . They only offer store credit . Before I knew this was the return policy I placed a new order and was advised of this . Asked to cancel before order was shipped and they shipped anyway. I have shipped both orders back and they won’t refund me . Would not recommend!!! Buyers shop elsewhere!!
13 maj 2025
Omdöme utan inbjudan
Svar från Emprada
Hi Shannon,
Thank you for your feedback. We are sorry to hear about your experience.
We understand how frustrating this situation must have been, especially regarding the cancellation request and return outcome. We aim to process orders efficiently, but we recognize how important it is to address cancellation requests before shipment whenever possible.
We also understand your concerns regarding product design, customer service, and our return policy. This is not the experience we want our customers to have.
We would appreciate the opportunity to review both of your orders and ensure everything has been handled correctly. Please reach out to us with your order numbers so we can take a closer look and assist you further.
Thank you for bringing this to our attention.
– Emprada Team
Horrible company they don’t credit you…
Horrible company they don’t credit you when you return something check my account ind give my money back
24 juni 2025
Omdöme utan inbjudan
Svar från Emprada
Hi Misleidy,
Thank you for your feedback. We are sorry to hear about your experience.
We understand how frustrating it can be when there is confusion around returns and credits. We want to ensure that all returns are processed correctly according to our policy, and that customers receive the appropriate outcome.
We would appreciate the opportunity to review your account and make sure everything has been handled properly. Please reach out to us with your order number so we can take a closer look and assist you further.
Thank you for bringing this to our attention.
– Emprada Team
Do not order from them
Do not order from them! Horrible customer service and no refunds. Clothing is cheaply made and expensive
1 maj 2025
Omdöme utan inbjudan
Svar från Emprada
Hi Gabriela,
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations.
We are disappointed to hear your concerns regarding product quality, pricing, and customer service, as this is not the standard we aim to provide. We take feedback like this seriously and are continuously working to improve both our products and overall customer experience.
We also understand your concerns regarding our return policy and recognize that it may not align with every customer’s expectations.
We would appreciate the opportunity to review your order and assist you further. Please reach out to us with your order number so we can take a closer look.
Thank you again for your feedback.
– Emprada Team
You better hope you like it
The dress was made well but a terrible fit for the breast area. Not cheap by all means. No refunds. They will only give store credit. And you pay for the return! Which is fair. Not refundable is absolutely ridiculous. Not used. All tags on it. I will have to choice to use my store credit but never again moving forward.
4 mars 2025
Omdöme utan inbjudan
Svar från Emprada
Hi Christina,
Thank you for your feedback. We are sorry to hear the fit in the bust area did not work for you.
We appreciate your note regarding the quality, and we understand how frustrating it can be when the fit is not right, especially when the item is otherwise as expected. Fit can vary depending on the design and structure of each style, and we are continuing to improve our sizing guidance to better support this.
We also understand your concerns regarding the return policy. While our policy is outlined on our site, we recognize it may not always align with every customer’s expectations.
We would appreciate the opportunity to review your order and assist you further. Please reach out to us with your order number so we can take a closer look.
Thank you again for your feedback.
– Emprada Team
Very bad experience.
Very bad experience.
If you want to have a bad experience go and buy from this terrible store.
22 januari 2025
Omdöme utan inbjudan
Svar från Emprada
Hi Beatriz,
Thank you for your feedback. We are sorry to hear that you had a bad experience.
This is not the standard we aim to provide, and we take feedback like this seriously. We are continuously working to improve both our products and overall customer experience.
We would appreciate the opportunity to understand what went wrong and assist you further. Please reach out to us with your order number so we can take a closer look.
Thank you for bringing this to our attention.
– Emprada Team
Be careful- cheap clothes
Ordered 3 items of the emprada website. When I received the items the material was cheap and the items didn’t fit well. The size guide they provided is off. Everything was too big. I contacted customer service about the returning and they were unaccommodating and rude. The return policy is extremely strict so be careful- you’ll be stuck with store credit to a company with poor quality clothes.
22 januari 2025
Omdöme utan inbjudan
Svar från Emprada
Hi Nicole,
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations.
We understand how disappointing it is when both the fit and material do not feel right, especially when relying on a size guide. We take this seriously and are continuously working to improve our sizing accuracy and product quality.
We are also sorry to hear about your experience with our support team. This is not the level of service we aim to provide, and your feedback has been noted internally.
We would appreciate the opportunity to review your order and assist you further. Please reach out to us with your order number so we can take a closer look.
Thank you again for your feedback.
– Emprada Team
This store is horrible store only…
This store is horrible store only credit no money back horrible return policy even though you pay extra $3.99 for easy returns but they don’t tell you is it no money back store credit only!!
27 december 2024
Omdöme utan inbjudan
Svar från Emprada
Hi Annemarie,
Thank you for your feedback. We are sorry to hear about your experience.
We understand how frustrating this can feel, especially when expectations around returns and the Return Protection option are not as clear as they should be. Clear and transparent communication is very important to us, and we are sorry if this did not come across during your purchase.
We also want to clarify that the Return Protection option is designed to make the return process easier, but we understand how important it is for customers to fully understand how returns and refunds are handled before placing an order. Your feedback helps us improve how we communicate this.
Please reach out to us with your order number so we can review your case and assist you further.
Thank you again for bringing this to our attention.
– Emprada Team
This company sucks the return policy…
This company sucks the return policy stinks. I bought the Hassle Free Returns+package Protection x 1 I paid for it and I don’t even know why I need to return the dress. I’m one day over the limit days of the return, but I couldn’t even mail it out on Christmas because post office isn’t open and they counted that as a day don’t shop from this online store, they stink…
26 december 2024
Omdöme utan inbjudan
Svar från Emprada
Hi Sandra,
Thank you for your feedback. We’re sorry to hear about your experience.
We completely understand how frustrating this situation must have been, especially with the timing around the holiday. We recognize that circumstances like post office closures can make return deadlines more difficult, and we appreciate you bringing this to our attention.
We also understand your concerns regarding the Return Protection option and want to ensure it’s providing the value and clarity customers expect.
We’d appreciate the opportunity to review your order and see how we can assist you further. Please reach out to us with your order number, and our team will take a closer look.
Thank you again for your feedback, it helps us continue improving.
– Emprada Team
Detta är Trustpilot
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