I ordered a model from eModels, but it ended up being out of stock. Instead of just sending me a standard "sorry, out of stock" email and an auto refund, a super helpful guy called Richard called... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I recently experienced an issue with a pair of plastic modelling nippers I had purchased from E- Models at the Telford show last November. After exchanging a few pleasant e-mails with James, the i... Se mer
£4.99 to deliver a small item that wasnt actually posted til 5 days later. They even have a timer on the website to say how long you've got in order to achieve next day delivery - which doesnt appea... Se mer
Företaget har svarat
James and his team are nothing short of brilliant. I have shopped at eModels several times now and the level of service is second to none. Always friendly and up-to-the-minute communications to ke... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
UK Model Hobby Store based in the Midlands, Thousands of Plastic Model Kits In Stock. Low Prices Next Day Delivery! Supplier of Airfix Models Kits full Range In Stock
Kontaktuppgifter
emodels, ST3 5BW, Unit 4, Mossfield Road, Storbritannien
- 01782409314
- sales@emodels.co.uk
- www.emodels.co.uk
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great trusted company
Great company and had stock of every make and colour I needed. Good price and fast delivery, this is now my No1 shop for my paints
Great model shop
Has to be innmy top 5 of model shops I buy from,the website is very easy to navigate & the Variety of items is great and if you have any questions then within 48hrs you will have an answer, the staff are 2nd to none. And any issues they deal with quickly and get you the right outcome, you are kept up-to-date with your delivery status.
Would highly recommend EModels to anyone
5 stars 🌟 for brilliant service
5 stars 🌟 for brilliant service, I have order from eModels many times with only praise for their customer focus. From large orders to the smallest.
Their Web is very user friendly & quick. I always look forward to the emails informing me of new products & stock arriving from paints to any kits. I would recommend them for all your modelling supplies.
Having purchased several times from…
Having purchased several times from Emodels, I can honestly say that they have always given me a superb service.
Their dispatch times and quality of pakaging has always been of the highest order.
On top of this customer service has also been excellent,emails quickly replied too, and any queries dealt with professionally.
I am extremely happy to be a customer of Emodels, and would strongly recommend them.
Ordered late pm Thursday before Good…
Ordered late pm Thursday before Good Friday, received Saturday early pm! Fantastic service, easy website to order. I will definitely be returning to order again. Well done and thanks, Steve
Excellent Service
I ordered around 50 jars of Tamiya paint to enable me to do some modelling while stuck at home recovering from major surgery.
Emodels got my order to me in two days and all complete. I like the way that Emodels have their stock control so that if it isn't in stock you can't order it. That way you're never waiting for days for something that might arrive sometime. The range of stock is always impressive as well and covers everything a modeller wants!
My order arrived quickly and was well…
My order arrived quickly and was well packed to protect my order.
The best customer service I ever had
what a customer service never had such help before
had trouble placing an order on line thought oh well i then get a phone call from these guys who helped me place an order over the phone this was Sunday my order turned up next Wednesday loads of e-mails telling me what is happening with my order
excellent service will use these guys again
Very helpful and quick response to any…
Very helpful and quick response to any queries. Highly recommend
Amazing company 10/10
I bought some Tamiya paint for my father for Christmas from here after hearing their delivery and prices were amazing. Definitely agree with them, the prices are a bargain here, the items were wrapped up carefully and the delivery was quick. 10/10
Excellent
I have been buying RC kits and parts off emodels for the best part of 10 years, always great customer service, and today's delivery is no exception. Thanks guys
Painful experience
Painful experience, as others have said in reviews shipping isn't a priority. I ordered on the 11th dec, for no reason whatsoever my order wasn't shipped until the 14th dec. It was only when I emailed to ask why it hadn't been shipped that it eventually it was. I was given the reason that the Royal Mail strikes were to blame?? how can that be? I deliberately chose a different courier option for that reason. As it happens Evri lost the parcel for the best part of two weeks, emailing Emodels there didn't seem much urgency at all. In the mean time I ordered from Make it build it in the belief the parcel was never coming (ordered in the morning, shipped by 10 am, delivered next day) eventually my Emodels parcel turned up with only three of the four items and a note 'to follow on the fourth' had they sent an email informing two weeks earlier that the fourth item wasn't coming I would have sourced it elsewhere. After speaking to them on the phone they said they would send the item out, apologised and said that he would refund the fourth item as a gesture of goodwill. Well that was a hollow promise as well, even the email for the new tracking number wasn't given as promised, that was yet another email. I'm assuming that Emodels will appear below talking about Mail strikes etc, that would have no bearing whatsoever on getting the order packed and out the door in a timely manner. Over the xmas period I've ordered dozens of things from other companies and only had this one issue. My advice steer clear.
As far as Emodels reply below is concerned, yes I did hang up... After however many emails and phone calls the last thing I want to do is waste any more of my time on your company. Update: the company wrote in their reply that they had sent a tesco voucher out, they didn’t and now I see they’ve edited it and taken that out… laughable business practise

Svar från eModels
Do your Hobby a favour and introduce it to Emodels !
Ive been a customer here, well since Pete had the stall, "up anley duck" in the indoor market ! All these years visiting, buying, chat etc etc I have not known 1 bad thing happen that I could grumble about and not known Pete to be anything other than.. approachable, kind, driven, full of empathy and couldn't do enough for me ! When Emodels opened up it was like all of my Christmas,s arriving at once. Since opening I've met a couple of decent lads and lasses( Andy). Each one is well drilled in the world of model making and will always try to help you with your query. The staff are a credit to Emodels and are definitely following in Pete's steps.
Each staff member will help you, will point you in the right direction if they can't help you themselves. They have done so much for me there's not enough good words available to describe them! Infact the only thing that Emodels hasn't done for me is roll the red carpet out ! Although I'll guarantee if you asked they would probably deliver !
Stay safe chaps and thank you for all you've done i'will forever be in your debt!
P.s, Do your hobby a favour and introduce it to Emodels!
Thanks Steve M
5* Service During difficult times.
5* Service, easy ordering process, prompt delivery. [Bearing in mind this time of year is busy/strikes for delivery services] so I was not expecting 24hr service, the team were first calsss in keeping me posted and to expect slight delays due to the current situation in th UK.
Great Service & Fast Delivery
I ordered a Tamiya Model, and it arrived quickly had a great time building it with my son. Would buy again from emodels.
You are the best!!!
You are the best!!!
Thanks guys for getting my order out to me so quick, my little lad will be so excited christmas morning
Excellent service
Excellent service
My order was shipped the same day I placed it and delivered the next day, just in time for christmas :-D
Thank you emodels team you are always my first choice
Brilliant company
Perfect service as it should!
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