eModels Omdömen 

326
TrustScore 4.5 av 5

4,6

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I ordered a model from eModels, but it ended up being out of stock. Instead of just sending me a standard "sorry, out of stock" email and an auto refund, a super helpful guy called Richard called... Se mer

Betygsatt 5 av 5 stjärnor

I recently experienced an issue with a pair of plastic modelling nippers I had purchased from E- Models at the Telford show last November. After exchanging a few pleasant e-mails with James, the i... Se mer

Betygsatt 2 av 5 stjärnor

£4.99 to deliver a small item that wasnt actually posted til 5 days later. They even have a timer on the website to say how long you've got in order to achieve next day delivery - which doesnt appea... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

James and his team are nothing short of brilliant. I have shopped at eModels several times now and the level of service is second to none. Always friendly and up-to-the-minute communications to ke... Se mer

Företaget har svarat

Företagsinformation

  1. Båthandlare

Skrivet av företaget

UK Model Hobby Store based in the Midlands, Thousands of Plastic Model Kits In Stock. Low Prices Next Day Delivery! Supplier of Airfix Models Kits full Range In Stock


Kontaktuppgifter

4,6

Utmärkt

TrustScore 4.5 av 5

326 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har inte besvarat negativa omdömen

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,6

Alla omdömen

(326)

32 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Great trusted company

Great company and had stock of every make and colour I needed. Good price and fast delivery, this is now my No1 shop for my paints

18 juli 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great model shop

Has to be innmy top 5 of model shops I buy from,the website is very easy to navigate & the Variety of items is great and if you have any questions then within 48hrs you will have an answer, the staff are 2nd to none. And any issues they deal with quickly and get you the right outcome, you are kept up-to-date with your delivery status.
Would highly recommend EModels to anyone

15 juli 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

5 stars 🌟 for brilliant service

5 stars 🌟 for brilliant service, I have order from eModels many times with only praise for their customer focus. From large orders to the smallest.
Their Web is very user friendly & quick. I always look forward to the emails informing me of new products & stock arriving from paints to any kits. I would recommend them for all your modelling supplies.

6 juni 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Having purchased several times from…

Having purchased several times from Emodels, I can honestly say that they have always given me a superb service.
Their dispatch times and quality of pakaging has always been of the highest order.
On top of this customer service has also been excellent,emails quickly replied too, and any queries dealt with professionally.
I am extremely happy to be a customer of Emodels, and would strongly recommend them.

22 maj 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent Service

I ordered around 50 jars of Tamiya paint to enable me to do some modelling while stuck at home recovering from major surgery.
Emodels got my order to me in two days and all complete. I like the way that Emodels have their stock control so that if it isn't in stock you can't order it. That way you're never waiting for days for something that might arrive sometime. The range of stock is always impressive as well and covers everything a modeller wants!

15 mars 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The best customer service I ever had

what a customer service never had such help before
had trouble placing an order on line thought oh well i then get a phone call from these guys who helped me place an order over the phone this was Sunday my order turned up next Wednesday loads of e-mails telling me what is happening with my order
excellent service will use these guys again

8 mars 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Amazing company 10/10

I bought some Tamiya paint for my father for Christmas from here after hearing their delivery and prices were amazing. Definitely agree with them, the prices are a bargain here, the items were wrapped up carefully and the delivery was quick. 10/10

15 december 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent

I have been buying RC kits and parts off emodels for the best part of 10 years, always great customer service, and today's delivery is no exception. Thanks guys

28 december 2022
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Painful experience

Painful experience, as others have said in reviews shipping isn't a priority. I ordered on the 11th dec, for no reason whatsoever my order wasn't shipped until the 14th dec. It was only when I emailed to ask why it hadn't been shipped that it eventually it was. I was given the reason that the Royal Mail strikes were to blame?? how can that be? I deliberately chose a different courier option for that reason. As it happens Evri lost the parcel for the best part of two weeks, emailing Emodels there didn't seem much urgency at all. In the mean time I ordered from Make it build it in the belief the parcel was never coming (ordered in the morning, shipped by 10 am, delivered next day) eventually my Emodels parcel turned up with only three of the four items and a note 'to follow on the fourth' had they sent an email informing two weeks earlier that the fourth item wasn't coming I would have sourced it elsewhere. After speaking to them on the phone they said they would send the item out, apologised and said that he would refund the fourth item as a gesture of goodwill. Well that was a hollow promise as well, even the email for the new tracking number wasn't given as promised, that was yet another email. I'm assuming that Emodels will appear below talking about Mail strikes etc, that would have no bearing whatsoever on getting the order packed and out the door in a timely manner. Over the xmas period I've ordered dozens of things from other companies and only had this one issue. My advice steer clear.
As far as Emodels reply below is concerned, yes I did hang up... After however many emails and phone calls the last thing I want to do is waste any more of my time on your company. Update: the company wrote in their reply that they had sent a tesco voucher out, they didn’t and now I see they’ve edited it and taken that out… laughable business practise

22 december 2022
Omdöme utan inbjudan
Logotyp för eModels

Svar från eModels

Mr Rock,

Firstly a BIG thank you for your custom.

We did just try to call you, but you hung up when I wanted to discuss your order. Please allow us the time to explain as we also thrive on mutual respect

Good or bad we appreciate you taking the time to compose such an informative review, even though it is negative. This helps us to improve our service.

We are sorry Evri let us both down however, you are our customer and we Love you.

I have checked the tracking number for the item we sent out, free of charge and can see it was delivered the next day.

We are very happy you got your order.

To reiterate, we love to spend time on customer satisfaction and making sure you are happy.

Have a Merry Christmas and Happy New Year.

Betygsatt 5 av 5 stjärnor

Do your Hobby a favour and introduce it to Emodels !

Ive been a customer here, well since Pete had the stall, "up anley duck" in the indoor market ! All these years visiting, buying, chat etc etc I have not known 1 bad thing happen that I could grumble about and not known Pete to be anything other than.. approachable, kind, driven, full of empathy and couldn't do enough for me ! When Emodels opened up it was like all of my Christmas,s arriving at once. Since opening I've met a couple of decent lads and lasses( Andy). Each one is well drilled in the world of model making and will always try to help you with your query. The staff are a credit to Emodels and are definitely following in Pete's steps.
Each staff member will help you, will point you in the right direction if they can't help you themselves. They have done so much for me there's not enough good words available to describe them! Infact the only thing that Emodels hasn't done for me is roll the red carpet out ! Although I'll guarantee if you asked they would probably deliver !
Stay safe chaps and thank you for all you've done i'will forever be in your debt!
P.s, Do your hobby a favour and introduce it to Emodels!
Thanks Steve M

19 december 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

5* Service During difficult times.

5* Service, easy ordering process, prompt delivery. [Bearing in mind this time of year is busy/strikes for delivery services] so I was not expecting 24hr service, the team were first calsss in keeping me posted and to expect slight delays due to the current situation in th UK.

14 december 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent service

Excellent service

My order was shipped the same day I placed it and delivered the next day, just in time for christmas :-D

Thank you emodels team you are always my first choice

19 december 2022
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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