Purchase a garden shed in May from Elbec, then the manufacturer called me in August to let me know that Elbec hasn’t made the payment yet. I called Elbec and turned out that they have been placed into... Se mer
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Det här tycker kunderna
SMEETH DIRECTORS - FRAUD - ELBEC - SHIRE GB - SCAM - TAKE MONEY DONT DELIVER CAROLYN JANE SMEETH AND SIMON VICTOR SMEETH ARE DIRECTORS. SHIRE SUPPLY ELBEC WHO ARE IN ADMINISTRATION AND DIRECTORS ARE... Se mer
The quality of the greenhouse is good, and the instructions were good (there were some parts that were not clear, but we worked it out). Our order came missing some items, such as self tapping screws... Se mer
Very pleased with my 6x4 potting shed, overall a quality product for the price . Delivered spot on time A couple of nails needed hammering home & the odd screw straightening up but it’s a shed ! O... Se mer
Företaget har svarat
Företagsinformation
- Leverantör av trädgårdsbyggnader
- Staketbutik
- Trädgårdsbutik
- Växthus
- Marktilldelning
- Trädgårdsarkitektursbutik
Skrivet av företaget
Elbec Garden Buildings a major retailer and family company since 2004 - for all your garden needs: Wooden Garden Sheds, Metal Sheds, Summerhouses, Log Cabins, Pet Homes, Greenhouses, Playhouses, Fencing and Arbours Arches and Gazebos. Visit our show centre at Brookfields, Nottingham's premier independent garden centre. A destination where you will find a fabulous coffee shop and restaurant, one of the best aquatics in the East Midlands, a pet centre, cared for plants, a toddlers play area and a splendid seasonal display.
Kontaktuppgifter
Brookfields Garden Centre, NG3 5RW, Nottingham, Storbritannien
- 0115 965 9900
- customercare@elbec.co.uk
- www.elbecgardenbuildings.co.uk
3,0
Medel
3 tn omdömen
Ingen aktuell inbjudningshistorik
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Svar från elbec garden buildings
Dear David,
Thank you for your feedback!
We're delighted you found our ordering process simple and that your delivery arrived on time.
If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know.
We appreciate your business!
Best wishes,
elbec garden buildings
Svar från elbec garden buildings
Dear Mr Mick,
Thank you for being a returning customer!
We're thrilled to hear that you've had a positive experience with our service in the past.
We appreciate your continued support!
Best wishes,
elbec garden buildings
IT’S A SHED
I was looking for a shed for hand garden tools, this one fitted the bill perfectly, the purchasing experience was very simple, I was updated at every level of the process from order to delivery, easy to put together, I did paint it to very similar colours as displayed on the website, it does look amazing, and to top it off it was very reasonably priced with free delivery
6 oktober 2023
Svar från elbec garden buildings
Dear Fred,
We're delighted to hear that the shed met your needs perfectly and that you found the purchasing process straightforward!
It's great to know that you were kept well-informed throughout the entire process, and we're glad that assembling the shed was easy for you.
Painting it to match your preferences sounds like a fantastic idea, and we're thrilled you're pleased with how it looks!
Thank you for choosing us, and we're pleased to offer free delivery along with our reasonably priced products.
Best wishes,
elbec garden buildings
Easy to deal with and arrived on time
Easy to deal with and arrived on time. Great product
4 november 2023
Svar från elbec garden buildings
Dear Vic,
We're thrilled you found our service easy to deal with and that your product arrived on time.
Thank you for choosing us; we're delighted you're happy with your purchase!
Best wishes,
elbec garden buildings
Fast and good service
Fast and good service, produce as expected so happy with goods 🤓👍
4 november 2023
Svar från elbec garden buildings
Dear Colin,
We're delighted to hear that you're happy with our fast and efficient service, and that the product met your expectations!
Thank you for your kind words and for choosing us.
If you have any questions or need further assistance in the future, please don't hesitate to reach out.
We're here to help! 🌟👍
Best wishes,
elbec garden buildings
Forest Greenhouse…
Placing our order for Forest Greenhouse went really well. Unfortunately when it was delivered the automatic window opener was missing, which the driver delivering the greenhouse knew about. He advised that they would get the part to us. Also there is some split timber to at least two of the panels.
2 november 2023
Svar från elbec garden buildings
Dear Mr Smith
Thank you for bringing this to our attention, and we apologise for the inconvenience you've experienced with your order.
We're sorry to hear about the missing automatic window opener and the split timber on some of the panels and are currently in the process of resoilving this to your satisfaction.
Best wishes
elbec garden buildings
Two great products over the last 5 years.
This is the second product we have had from elbec. Very pleased with both buildings, one a summerhouse and one a large garden shed. Very efficient service, quick and easy delivery, can't fault the service.
29 oktober 2023
Svar från elbec garden buildings
Dear Isobel,
We're thrilled to have had the opportunity to serve you again, and we're delighted to hear that you're pleased with both the summerhouse and garden shed!
Thank you for your kind words about our efficient service and smooth delivery process.
Your satisfaction means a lot to us, and we truly appreciate your continued support!
Best wishes,
elbec garden buildings
Great Product
1 november 2023
Svar från elbec garden buildings
Dear Mr Coxhead,
Thank you for your 5-star review!
Best wishes,
elbec garden buildings
All good
Order, delivery all good, shed all good except for little bits not cut but did it myself easily enough
3 november 2023
Svar från elbec garden buildings
Dear Stephen,
Thank you for your feedback!
We're glad to hear that your overall experience with the order and delivery was positive.
We apologize for any inconvenience caused by the little bits not being cut.
We're pleased to hear that you were able to resolve it easily!
Best wishes,
elbec garden buildings
The ordering process was great
The ordering process was great, just let down by repeated delivery failures! Love the product :-)
2 november 2023
Svar från elbec garden buildings
Dear Rose
Thank you for your feedback, and we're glad to hear that you had a positive experience with the ordering process.
We sincerely apologise for any inconvenience caused by the repeated delivery failures. We understand the importance of a smooth delivery process, and we regret that we fell short of your expectations in this regard.
We're delighted to know that you love the product despite the delivery challenges. Your satisfaction is important to us, and we appreciate your understanding.
Best wishes
elbec garden buildings
2nd purchase from Elbec and both…
2nd purchase from Elbec and both occasions excellent service and items delivered on time and in full.
1 november 2023
Svar från elbec garden buildings
Dear Mike,
We greatly appreciate your continued trust in us as your provider, and we're thrilled to hear that both of your purchases have met your expectations!
Thank you for taking the time to share your positive experience, and please don't hesitate to reach out if you need anything else in the future.
Best wishes,
elbec garden buildings
Modular reverse apex 10x8 shed. Single door.
The ordering process was very well done.
The date of delivery was kept and the timing also prompt to the expectation given. 15/08/23
The delivery was excellent and the driver was very helpful.
As to the quality of the Modular shed with a reverse apex i would not recommend.
Its been made so that it fits well in the shipping process, lets assume from China. The modular name says it all. The floor and the roof are in four sections to be built. By fixing together the floor with screws. The roof sections to a cross beam and end panels and additional internal supports.There are two end panels with two additional apex pieces at each end to be attached.
The cross beam that holds the roof in place is in two pieces and needs to be screwed together using steel brackets. It does not do the job,the roof sags i had to go to local outlet and buy a full length of timber to do the job.
The side walls on a 10foot long shed are in three pieces per side, its fiddly and flexible regardless of being screwed together, However eventually built on a full concrete base it looks like a shed, longevity will only be seen with time.
perhaps the build it for you option was a better bet if you could live with the lead times
14 september 2023
Svar från elbec garden buildings
Dear David,
Thank you for sharing your detailed feedback with us, and we apologize for any inconvenience you experienced during the assembly process of your Modular shed.
We appreciate your description of the challenges you faced, and we'll certainly take this into consideration for future improvements.
If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to contact us!
Best wishes,
elbec garden buildings
A solid piece of kit!
Once all the pieces had been removed from the pallet, itemised, ordered and numbered the cabin went together with only the usual expected hiccups. Probably best not to attempt self assembly unless you are a competent DIY-er!
31 oktober 2023
Svar från elbec garden buildings
Dear Steve,
Thank you for your feedback!
We're glad to hear that your cabin assembly went smoothly overall, despite a few expected challenges along the way.
Your advice about self-assembly is noted, and we appreciate your recommendation!
Best wishes,
elbec garden buildings
Very poor product that arrived damaged…
Very poor product that arrived damaged and with missing items, then I experienced the worst customer service, I will never deal with these people again and would not recommend them to anyone.
31 oktober 2023
Svar från elbec garden buildings
Dear Nick
Thank you for sharing your experience, and we apologise for the issues you encountered with your purchase.
We understand your frustration with the damaged product and missing items. Our aim is to provide a high level of customer service and resolve such issues.
It is important to note that to address these problems effectively, we need the opportunity to provide replacements and make things right. By repairing and assembling the product before contacting us implies an acceptance of the parts as they are, and this impacts the options available for compensation.
We genuinely regret your dissatisfaction and appreciate your feedback.
Best wishes
elbec garden buildings
Great shed with excellent build…
Great shed with excellent build quality. Delivered earlier than expected. Most complex self assembly I have done but both Elbec and the supplier were extremely helpful with advice and solutions. Instructions were generic and would
have helped to have specific instructions for size shed 8x13. A tip for the reader; do as much preconstruction as possible before assembly. With roof panels only fix two top screws until all roof panels are in place. Read and reread the instruction manual. You will end up with a great shed.
23 oktober 2023
Omdöme utan inbjudan
Svar från elbec garden buildings
Dear Byron,
Thank you for sharing your experience!
We're delighted to hear that you're happy with the quality of your shed and that both elbec and the supplier were helpful throughout the assembly process.
Your tip about preconstruction and roof panel installation is much appreciated and will surely be helpful to others!
Best wishes,
elbec garden buildings
Lack of responsibility and poor quality merchandise
I was sold a bill of goods that was not fit for purpose and Elbec refused to accept responsibility / constantly referring to the manufacturer (Forest Garden) comments on the issue.
My business transaction was with Elbec solely and your relationship with the manufacturer is not my concern.
2 november 2023
Svar från elbec garden buildings
Dear Graham
Thank you for sharing your experience, and we apologise for the issues you encountered with your purchase.
We understand your frustration with the situation, and we're genuinely sorry for the difficulties you've faced. Your business transaction was indeed with elbec, and whilst we work closely with the manufacturer (Forest Garden), we acknowledge that your primary concern is with us.
We have offered you the correct remedy of replacement parts; however, we will be in touch to further understand why certain parts do not seem to fit as expected. Your feedback is important, and we aim to resolve this issue to your satisfaction.
Best wishes
elbec garden buildings
I would give a 5 star but my first…
I would give a 5 star but my first delivery came damaged,these things happen sometimes. Saying that they rectified the problem swiftly and sent a new 1 when i requested. Would use again in the future
30 oktober 2023
Svar från elbec garden buildings
Dear Ben,
Thank you for your understanding and giving us another chance to make it right!
We're glad to hear that we were able to rectify the issue swiftly and provide you with a replacement.
We appreciate your feedback and look forward to serving you again in the future.
Best wishes,
elbec garden buildings
Delighted with summer house
Delighted with summer house. Very good quality and very good value for money
30 oktober 2023
Svar från elbec garden buildings
Dear Klaas,
We're thrilled to hear that you're delighted with your summerhouse!
Thank you for choosing us and for taking the time to share your positive feedback.
We strive to provide high-quality products at great value and are glad to hear that we've met your expectations.
Enjoy your new summerhouse!
Best wishes,
elbec garden buildings
Delivered on time my only criticism was…
Delivered on time my only criticism was none of the panels were numbered
30 oktober 2023
Svar från elbec garden buildings
Dear Jules,
Thank you for your feedback, and we're glad to hear that your order arrived on time.
We apologize for the inconvenience regarding the numbering of the panels.
We'll consider your feedback to improve our processes and ensure a smoother assembly experience for our customers in the future!
Best wishes,
elbec garden buildings
The aftersales made all the difference
The aftersales made the difference, as I was not happy with a few wooden components, Facias and trims, they replaced them (a complete set) immediately by courier within a week which gets 5 stars from me.
Great service.
29 oktober 2023
Svar från elbec garden buildings
Dear Roger,
Thank you for sharing your experience with us!
We're pleased to hear that our after-sales service met your expectations and that we were able to promptly address your concerns by replacing the wooden components.
Customer satisfaction is our top priority, and we appreciate your feedback!
Best wishes,
elbec garden buildings
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