Purchase a garden shed in May from Elbec, then the manufacturer called me in August to let me know that Elbec hasn’t made the payment yet. I called Elbec and turned out that they have been placed into... Se mer
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Det här tycker kunderna
SMEETH DIRECTORS - FRAUD - ELBEC - SHIRE GB - SCAM - TAKE MONEY DONT DELIVER CAROLYN JANE SMEETH AND SIMON VICTOR SMEETH ARE DIRECTORS. SHIRE SUPPLY ELBEC WHO ARE IN ADMINISTRATION AND DIRECTORS ARE... Se mer
The quality of the greenhouse is good, and the instructions were good (there were some parts that were not clear, but we worked it out). Our order came missing some items, such as self tapping screws... Se mer
Very pleased with my 6x4 potting shed, overall a quality product for the price . Delivered spot on time A couple of nails needed hammering home & the odd screw straightening up but it’s a shed ! O... Se mer
Företaget har svarat
Företagsinformation
- Leverantör av trädgårdsbyggnader
- Staketbutik
- Trädgårdsbutik
- Växthus
- Marktilldelning
- Trädgårdsarkitektursbutik
Skrivet av företaget
Elbec Garden Buildings a major retailer and family company since 2004 - for all your garden needs: Wooden Garden Sheds, Metal Sheds, Summerhouses, Log Cabins, Pet Homes, Greenhouses, Playhouses, Fencing and Arbours Arches and Gazebos. Visit our show centre at Brookfields, Nottingham's premier independent garden centre. A destination where you will find a fabulous coffee shop and restaurant, one of the best aquatics in the East Midlands, a pet centre, cared for plants, a toddlers play area and a splendid seasonal display.
Kontaktuppgifter
Brookfields Garden Centre, NG3 5RW, Nottingham, Storbritannien
- 0115 965 9900
- customercare@elbec.co.uk
- www.elbecgardenbuildings.co.uk
3,0
Medel
3 tn omdömen
Ingen aktuell inbjudningshistorik
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Office staff rubbish fitters loveky
Too many emails requesting information about base prepared for greenhouse despite sending perfect photos outlining everything asked for
Greenhouse door won’t close 1 week after fitting twisted despite being painted day after fitting with your paint
Sent wrong paint colour and wrong quantity
16 november 2023
Svar från elbec garden buildings
Dear Mrs Jones
Thank you for sharing your feedback, and we apologise for the issues you've encountered with your greenhouse order.
We're sorry for the inconvenience caused by the repeated requests for information about the prepared base, especially if you've already provided detailed photos. We understand the frustration this may have caused.
It's regrettable that the paint colour and quantity sent did not match your expectations; we acknowledge these errors and your order has now been corrected. A team member has been in touch and hopefully a solution with the door has been found.
Best wishes
elbec garden buildings
Everything was purfect.easy to follow…
Everything was purfect.easy to follow instructions and delivery spot on date and time thank youxx
16 november 2023
Svar från elbec garden buildings
Dear Mrs Georgina,
Thank you for your kind words!
We're thrilled that you found our instructions easy to follow and the delivery was convenient.
We appreciate your feedback and hope you enjoy your purchase!
Best wishes,
elbec garden buildings
Cant thank you enough
Cant thank you enough
The 2 guys never stopped and made a brilliant job
Its along way from Cambridgeshire to Newcastle.
Would certainly recommend the company
31 oktober 2023
Svar från elbec garden buildings
Dear S,
We're delighted to hear that our team provided excellent service and that you're pleased with the outcome!
Thank you for recommending us, and if you ever need anything else in the future, please feel free to reach out.
We appreciate your feedback and wish you all the best with your new addition!
Best wishes,
elbec garden buildings
2 pieces wer missing…and 1 piece was…
2 pieces wer missing…and 1 piece was sent extra that wasn’t required…also there was a broken piece, and the delivery vehicle broke down(which is just bad luck)…so rather poor tbh!
13 november 2023
Svar från elbec garden buildings
Dear Mark
Thank you for sharing your experience, and we apologise for the issues you've encountered with your delivery.
We're genuinely sorry for the missing pieces, the extra piece that wasn't required, and the broken part. We understand the frustration this has caused, and we appreciate your patience as we try and resolve this promptly.
Regarding the delivery vehicle breaking down, we acknowledge that it's an unfortunate situation and appreciate your understanding.
Best wishes
elbec garden buildings
Great product (corner arbour) delivered…
Great product (corner arbour) delivered on time, highly recommended.
15 oktober 2023
Svar från elbec garden buildings
Dear Lee,
Thank you for your positive feedback!
We're thrilled to hear that you're pleased with the corner arbour and that it was delivered on time.
Your recommendation means a lot to us!
Best wishes,
elbec garden buildings
I ordered two of the same item by…
I ordered two of the same item by mistake. I was reimbursed without any problems. And a very good service from this company.
8 november 2023
Svar från elbec garden buildings
Dear Elizabeth,
We're glad to hear that our customer service team was able to assist you promptly and efficiently with your order!
Thank you for sharing your positive experience with us.
If you ever need anything else, don't hesitate to reach out.
We appreciate your support!
Best wishes,
elbec garden buildings
Great customer service and speedy…
Great customer service and speedy delivery.
Would buy from them again but I don't have space for another Summer House!
11 november 2023
Svar från elbec garden buildings
Dear Alice,
Thank you for your kind words!
We're delighted you had a positive experience with our customer service team and that your delivery arrived promptly.
If you ever need another summerhouse or any other garden building in the future, we'll be here to assist you.
Enjoy your current summerhouse, and thank you for choosing us!
Best wishes,
elbec garden buildings
Would recommend Elbec sheds
Very pleased with my 6x4 potting shed, overall a quality product for the price . Delivered spot on time
A couple of nails needed hammering home & the odd screw straightening up but it’s a shed !
One small piece was missing when checking instruction parts but was soon rectified after a courtesy call to me & arrived two days later . Painted all outside panels & edges with 3 coats of paint of Ronseal before assembling on my own & all went together very well .
23 oktober 2023
Svar från elbec garden buildings
Dear Mr Fisher,
Thank you for sharing your experience with us!
We're glad to hear that you're pleased with your 6x4 potting shed and that it met your expectations in terms of quality and price.
We apologise for the minor issues you encountered, but we're pleased to know they were quickly resolved with the missing piece being sent promptly.
It sounds like you did a fantastic job assembling and painting the shed on your own, and we're glad to hear that everything came together smoothly!
Enjoy your new potting shed!
Best wishes,
elbec garden buildings
Shed looks good now that it is built…
Shed looks good now that it is built but a few things occurred which mean only a 3 star review. The delivery happened at 7pm in the dark (and had to be put around the back of the house in the dark) after I had specifically taken a day off work to receive during normal hours which was annoying. I had to sign not checked for quality or quantity.
When assembling it was missing one component which supports the main roof support I had a piece of wood which is not quite the same size but does the job.
One of the wall panels had most of the nails missing the vertical strengtheners so I had to remove them and re nail.
The doors were difficult to fit and had to be planed along with the bottom weather strip. Similar but less severe for the windows.
The assembly instructions were good and the shed does look good. I have a couple of left over glass window beads.
1 november 2023
Svar från elbec garden buildings
Dear Gordon
Thank you for taking the time to provide feedback on your experience, and we apologise for the inconveniences you encountered during the process of receiving and assembling your shed.
We're sorry to hear about the issues with the delivery timing, the missing component, and the challenges faced during assembly.
It's positive to know that you found the assembly instructions helpful, and the shed looks good after completion
Best wishes
elbec garden buildings
delivery driver was not very friendly
delivery driver was not very friendly , wouldnt buy from elbec again
10 november 2023
Svar från elbec garden buildings
Dear Sally
Thank you for bringing this to our attention, and we apologise for the less than satisfactory experience you had with our delivery service. We strive to provide excellent service at all stages of the customer journey, and we're sorry that this was not reflected in your interaction with the delivery driver.
Your feedback is valuable, and we'll be sure to address this matter with our delivery team to ensure that our customers have a positive experience from start to finish.
Best wishes
elbec garden buildings
8x12 Shed and Veranda
11 Sep: Ordered shed with 1-2 week delivery forecast.
22 Sep: enquired about delivery as no notification heard.
24 Sep: received acknowledgment that communication broke with supplier.
28 Sep: chasing manufacturer pending stock to complete order.
4 Oct: delivery scheduled for 12 Oct.
12 Oct: notified delivery was postponed to next day.
13 Oct: delivery received 8.00 am (32 days from order date)
Shipment stored in garage for several days till storm passed over but noticed quality of some panels did not reflect the marketing photos as they were decidedly rough cut.
Shed completed after several days but painting delayed due arrival of more storms.
On the plus side, all parts were present and clearly identified but extended delays took some of the joy from the project.
13 oktober 2023
Svar från elbec garden buildings
Dear GP
Thank you for providing a detailed overview of your experience, and we sincerely apologize for the extended delays and any inconvenience caused during the delivery of your 8x12 Shed and Veranda.
We understand the importance of timely communication and efficient delivery, and we regret that the process did not meet your expectations. We appreciate your patience and efforts in completing the shed despite the challenges you faced.
Best wishes
elbec garden buildings
Pretty good - you get what you pay for
Ordering and organising delivery were very good. Delivery (by Forest Garden) was at the time arranged and the delivery people were friendly, well-formed and helpful. I think with the shed I would say I got what I paid for - it was one of the cheaper Forest Garden options. Some of the joints were a bit off but within acceptable tolerances. It has stood up well to the wild autumn weather in the past few weeks. The assembly instructions allowed us to assemble the shed successfully - videos by Forest Garden and others on the Forest Garden web site and on YouTube helped, but the process did involve a little head-scratching and we ended up ignoring one or two of the instructions.
13 oktober 2023
Svar från elbec garden buildings
Dear Andi,
Thank you for your feedback!
We're glad to hear that your overall experience with ordering, delivery, and the shed's quality has been positive.
It's great to know that despite encountering some minor issues with joints and assembly instructions, you successfully assembled the shed and that it has withstood the wild autumn weather well.
We appreciate your understanding and patience during the assembly process and are pleased that the resources provided by Forest Garden were helpful.
Enjoy your shed, and thank you for choosing us!
Best wishes,
elbec garden buildings
Excellent quality
Delivered in good time, the bunny shed is excellent quality, very happy with it!
9 november 2023
Svar från elbec garden buildings
Dear Katy,
Thank you for your feedback!
We're delighted to hear that your bunny shed was delivered promptly and that you are pleased with the quality.
Ensuring the happiness of both you and your bunnies is our top priority.
Thank you for choosing us!
Best wishes,
elbec garden buildings
Good Price
Good Price , good service good product and delivered on time.
Shed erected with little difficulty.
9 november 2023
Svar från elbec garden buildings
Dear Geraldine,
Thank you for your review!
We're thrilled you found our prices competitive and our service satisfactory.
It's great to know that your shed was delivered on time and that the assembly process went smoothly.
If you ever need assistance in the future or have any questions, please feel free to reach out.
We appreciate your business!
Best wishes,
elbec garden buildings
Summer House with side shed…
I ordered a Summer House with side shed extension. What was delivered was 2 diff summer houses. I also got some parts that were mouldy/warped. It has taken 3 further deliveries and a lot of emails, pictures sent over the space of a month to finally get it right.
If something goes wrong then make sure you correct the mistake 1st time and not on the 4th attempt.
I was even offered a wooden planter as compensation and then that was retracted.
9 november 2023
Svar från elbec garden buildings
Dear Mark
Thank you for bringing this matter to our attention, and we sincerely apologise for the inconvenience you've experienced with your order.
We deeply regret the mix-up and the subsequent challenges in promptly resolving the issue. Receiving two different summer houses and damaged parts is not the level of service we aim to provide, and we appreciate your patience and efforts in communicating with us.
We acknowledge the mistakes that were made and are committed to ensuring that such errors are addressed more efficiently in the future. Additionally, we apologise for any confusion regarding compensation, and we will review our internal processes to prevent similar issues.
Despite the initial challenges, we hope that you can finally enjoy your new summerhouse with side storage. If there's anything more we can do to assist you or if you have further concerns, please don't hesitate to let us know. Your satisfaction is important to us, and we appreciate your feedback.
Besy wishes
elbec garden buildings
Excellent price
Excellent price. The shed was delivered within the time slot on the correct day. The driver was extremely friendly courtesous and helpful.
Only just erected this weekend, instructions were easy to use. My only thing was when joining the two window sides together my husband preferred to use his own 80 mm screws as they are double the thickness whereas you supplied 60 mm and to put at an angle, but it was our choice. Otherwise excellent and would highly recommend.
30 oktober 2023
Svar från elbec garden buildings
Dear Mrs Jane,
Thank you for your feedback!
We're delighted you found our prices excellent and that our friendly driver delivered the shed within the specified time slot.
We appreciate your understanding regarding the screws and are glad that the assembly instructions were easy to follow.
Should you need any further assistance or have any questions in the future, please don't hesitate to contact us.
We value your recommendation and hope you enjoy your new shed!
Best wishes,
elbec garden buildings
Great customer care
Extremely responsive when a few bits missing from delivery. Regular contact initiated by them over the phone to manage the delivery of missing pieces
7 november 2023
Svar från elbec garden buildings
Dear Mark,
Thank you for sharing your experience!
We're pleased to hear that we were able to quickly address the issue of the missing pieces from your delivery.
Our team strives to provide excellent customer service, and we appreciate your feedback!
Best wishes,
elbec garden buildings
Shire 13 x 7 shed
Good shed provided quickly and as described, and was kept informed throughout on progress with the delivery and when it would be received. Easy shed for self assembly and courteous and polite delivery driver. Recommended
8 november 2023
Svar från elbec garden buildings
Dear Matthew,
Thank you for your kind words!
We're delighted to hear that you're happy with your shed and the delivery process.
Providing a smooth and efficient service is our priority, and we're glad we can keep you informed every step of the way.
Enjoy your new shed!
Best wishes,
elbec garden buildings
Shire Walsoken Log Cabin
Pleased with price and communications. Log Cabin was delivered on time however one of the parts was missing. We contacted Shire directly and they sent the replacement part within 5 days. I would say double the time required to assemble as this cabin is difficult to build and comes with poor instructions but pleased with end result.
1 oktober 2023
Omdöme utan inbjudan
Svar från elbec garden buildings
Dear Amanda,
Thank you for sharing your experience with us.
We're glad to hear that you were pleased with the price and communication throughout the process.
We apologize for the inconvenience caused by the missing part but are pleased to know that it was promptly resolved by Shire.
Your feedback regarding the assembly process and instructions is duly noted, and we will work on improving these aspects!
We appreciate your business and hope you enjoy your log cabin!
Best wishes,
elbec garden buildings
Svar från elbec garden buildings
Dear Hachem,
Thank you for your 5-star rating!
Best wishes,
elbec garden buildings
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