If you have a non-Republic of Ireland registered vehicle, E Flow will let you set up an account but if you pass through their tolls, the journey will not be registered. A month later you will receive... Se mer
Företaget har svarat
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Called eflow today as I had outstanding penalty’s that I’ve forgot to pay as I had my father in law pass away so I have been out of work etc. Fortunately I dealt with a lad called Eddie, absolute gent... Se mer
Företaget har svarat
Just spoke with Eddie from Eflow, he helped me sort my 3 penalty notices, stopped it from escalating any further and set up an account to make future toll payments easier. Thanks so much Eddie. You ma... Se mer
Företaget har svarat
Eflow app/ website is a waste of time money racket doesn't work, wasted a hour of my life trying to make a payment and see if or what I owe, constantly telling me my car is already registered and th... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Established in 2007, eFlow is the operator of the barrier-free tolling system on Dublin’s M50 motorway and a provider of electronic tags for use on all toll roads in the Republic of Ireland. eFlow is managed and operated by Turas Mobility Services. Turas Mobility Services was contracted by Transport Infrastructure Ireland (formerly National Roads Authority) to implement and operate the M50 barrier-free tolling system.
Kontaktuppgifter
P.O. Box 13294, South City DSU, Cork., FCK7528, Irland
- (0818) 501 050
- info@eflow.ie
- www.eflow.ie
3,3
Medel
501 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Eddie from customer service was very helpful
After failing to be able to pay my late fine on the phone, I got through to a very helpful, and professional customer service rep, named Eddie.
He was able to set me up with a proper account and reduce the fine.
All in all, I was very satisfied and pleasantly surprised with service.
8 augusti 2024
Omdöme utan inbjudan
Svar från eFlow
Hi John,
Thank you for taking the time to share your positive experience with us.
We're happy to hear that Eddie was able to assist you in setting up your account and reducing your fine. Providing excellent customer service is our top priority, and it’s wonderful to know that Eddie made a positive impression.
Your feedback is greatly appreciated and will be passed along to Eddie and the team. If you need any further assistance in the future, please don't hesitate to reach out.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Eddie from eflow a gentleman and great…
Eddie from eflow a gentleman and great help on the phone
7 augusti 2024
Omdöme utan inbjudan
Svar från eFlow
Hi Darragh,
Thank you for taking the time to share your positive experience with us.
We are delighted to hear that Eddie provided you with excellent assistance over the phone. We strive to offer the best customer service possible, and feedback like yours reassures us that we are on the right track.
Your kind words will be passed along to Eddie and the rest of our team. If there is anything else we can assist you with or if you have any further feedback, please do not hesitate to contact us.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
180 euro in penalties for a 3.20 toll
180 euro in penalties for a 3.20 toll, the notice was sent to the wrong address- how is this allowed to happen? This is the most ridiculous toll system- just put a booth on the motorway like absolutely everywhere else
6 augusti 2024
Omdöme utan inbjudan
Svar från eFlow
Hi Aine,
Thank you for reaching out to us with your concerns regarding the toll penalty charges. We understand your frustration and apologise for any inconvenience this situation has caused.
Please be aware that the registered owners' information is obtained from the NVDF (National Vehicle & Driver File) database managed by the DVCSD (Driver & Vehicle Computer Services Division) in Shannon. If your address has changed or is wrong, please contact them to correct it. Once their system has been updated, ours will immediately follow.
We understand that the penalty amount can seem disproportionate, however, the penalty fees are set to encourage timely payment and compliance with toll regulations. Please keep in mind that we at eFlow are always ready to help in such situations, so please do not hesitate to contact us and we will do our best to assist.
The current toll system is designed to streamline traffic and reduce congestion on motorways. While toll booths are a traditional method, automated systems are increasingly used worldwide for their efficiency and convenience.
Please submit your query along with your car registration number. For your convenience, here is a contact link: https://www.eflow.ie/contact-us/.
We look forward to hearing from you via our alternative contact channels as we are unable to resolve issues here on Trustpilot.
Thanks,
Marta
eFlow Customer Service
Eddie was the highlight of eflow today
Eddie was the highlight of eflow today. He was an absolute gentleman who could not have been more helpful. Thanks so much Eddie!
5 augusti 2024
Omdöme utan inbjudan
Svar från eFlow
Hi Naomi,
Thank you for your nice feedback! We're delighted to hear that you had a positive experience. Your message means a lot to us. We'll forward it to Eddie.
If there is anything else we can do for you, or if you have any further comments or suggestions, please do not hesitate to reach out.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Pauline,
eFlow Customer Service.
Eddie from Eflow ⭐️⭐️⭐️⭐️⭐️
Just spoke with Eddie from Eflow, he helped me sort my 3 penalty notices, stopped it from escalating any further and set up an account to make future toll payments easier. Thanks so much Eddie. You made it all seem very frustration free and went an extra mile to help me. ⭐️⭐️⭐️⭐️⭐️
3 augusti 2024
Omdöme utan inbjudan
Svar från eFlow
Hi Ankita,
Thank you for your nice feedback! We're delighted to hear that you had a positive experience. Your message means a lot to us. We'll forward it to Eddie.
If there is anything else we can do for you, or if you have any further comments or suggestions, please do not hesitate to reach out.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Pauline,
eFlow Customer Service.
Eflow
Just spoke with Eddie from eflow, he helped me sort my penalty notice and set up an account to make future toll payments easier. Thanks so much Eddie⭐️⭐️⭐️⭐️⭐️
30 juli 2024
Omdöme utan inbjudan
Svar från eFlow
Hi there,
Thank you for sharing your positive experience with our customer service team! We are delighted to hear that you decided to open an account with eFlow.
At eFlow, we strive to provide exceptional service and ensure a smooth experience for all our customers. It’s wonderful to know that our team could assist you effectively and help you resolve the penalty issue.
We will forward your nice feedback!
If you have any further questions or need additional support with your new account, please don’t hesitate to reach out.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Called eflow today as I had outstanding…
Called eflow today as I had outstanding penalty’s that I’ve forgot to pay as I had my father in law pass away so I have been out of work etc. Fortunately I dealt with a lad called Eddie, absolute gent very understanding of my situation and helped me beyond belief. Couldn’t recommend dealing with him anymore, top lad. (Using son’s trust pilot account as I don’t have one)
30 juli 2024
Omdöme utan inbjudan
Svar från eFlow
Hi there,
Firstly, please accept our deepest condolences for your loss. We understand that this is a difficult time for you and your family, and we truly appreciate you taking a moment to share your experience.
We are glad to hear that you had a positive interaction with our team during such a challenging period. At eFlow, we are committed to providing compassionate and effective support, especially in times of need.
We will forward your nice feedback to Eddie!
If you have any further questions or need additional assistance, please don't hesitate to reach out. Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Great customer service
I tried web chat service for the first time and spoke to agent Alya, she was lovely and assisted me promptly! Very knowledgeable, did not know I can avoid penalty by creating a new account! Great customer service
27 juli 2024
Omdöme utan inbjudan
Svar från eFlow
Hi Nikodem,
Thank you so much for taking the time to share your positive experience about our webchat service!
We are happy to hear that you had a great interaction and that we could assist you effectively. We will forward your nice feedback to Alya.
If you have any further questions or need additional assistance, please don't hesitate to reach out. Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
I spoke with Mo on eflow about a fine i…
I spoke with Mo on eflow about a fine i received that i couldn’t pay as i was on holiday and he was very kind and helpful and took the fine off and was overall very helpful!
25 juli 2024
Omdöme utan inbjudan
Svar från eFlow
Hi Oisin,
Thank you so much for your kind words! We're happy to hear that you had a positive experience with our customer service team.
Your feedback means a lot to us and motivates us to keep providing excellent service. If you need anything else, don't hesitate to reach out.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
So i rang and got true to Eddy about my…
So i rang and got true to Eddy about my toll fine on the M50 ,
Eddy was a really Decent person ,that worked with me and we resolved this problem very quickly and helped me set up an account. So I would never have this problem again.
Quick and easy ,, thanks Eddy 👍🏼
24 juli 2024
Omdöme utan inbjudan
Svar från eFlow
Hi Tim,
Thank you for your nice feedback! We're delighted to hear that you had a positive experience. Your message means a lot to us. We'll forward it to Eddie.
If there is anything else we can do for you, or if you have any further comments or suggestions, please do not hesitate to reach out.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Great customer assistance from Eddie on…
Great customer assistance from Eddie on the line with Eflow. There was no delay or over-explaining, he just talked through why my account had been suspended and what the penalties were, and the various ways to proceed. Great communication and no time wasting, he sorted it out in minutes, exactly what was needed on a Monday morning.
M
22 juli 2024
Omdöme utan inbjudan
Svar från eFlow
Hi Mark,
Thank you so much for your kind words and for taking the time to share your positive experience with us. We will forward your positive feedback to Eddie!
If there is anything else we can do for you, or if you have any further comments or suggestions, please do not hesitate to reach out. We are always here to help and eager to assist you in any way we can.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Dreadful system
Dreadful system. Paid for two eflow trips. Somehow ended up with a bill posted to the UK and had to pay again as they are hand in glove with Euro Parking. Paid 4 times for 2 trips. I will not use that route again in Ireland if I return there.
10 maj 2024
Omdöme utan inbjudan
Svar från eFlow
Hi V Cubble,
Thank you for contacting eFlow and for sharing your experience, of course, we are disappointed to hear this. Please accept our apologies for any inconvenience caused.
Please note that Euro Parking Collection are a pan-European collection agency, authorised by eFlow to collect unpaid M50 tolls and penalties for vehicles registered outside of the Republic of Ireland.
In regard to any notice you may have received, you will need to liaise with EPC direct.
You can call them on the following number: +44 (0)20 7288 9740.
Or if you wish to make a dispute, you can use this link: www.epcplc.com/communication/
For any other queries, please contact us through 'Contact Us' page on our website https://www.eflow.ie/contact-us/.
Thanks,
Pauline,
eFlow Customer Service.
I had excellent customer service from…
I had excellent customer service from eflow today.
Staff took time to explain why I was receiving penalty notices, even though my toll was prepaid
They corrected the error immediately and reassured me about future use.
The best customer service from an official body I have received in a long time.
Well done
15 juli 2024
Omdöme utan inbjudan
Svar från eFlow
Hi there,
Thank you for contacting eFlow and for taking the time to leave us your review, we are delighted to hear of your positive experience and receiving your 5 Star review!
We take customer feedback seriously here at eFlow and are always striving to enhance our customer experience.
If there is anything further that we can assist you with, please feel to reach out to us. Our contact details can be found here on our website: www.eflow.ie/contact-us/.
Thanks,
Pauline,
eFlow Customer Service.
No M50 Pay App for tourists
The eFlow website talks of the advantages of using the M50 Pay app for iPhone. So as a foreign tourist I try to download it. No! Can't download it because I have a iTunes account in another country. You'd think that the company would want tourists to use the app. Apparently not.
10 juli 2024
Omdöme utan inbjudan
Svar från eFlow
Hi Phil,
Thanks for contacting eFlow and submitting your comments. Phil, I'm sorry but there is currently no app available for making a payment on our website, eflow.ie.
If you are a tourist, we have easy and convenient ways to make a toll payment. You can find further information here: https://www.eflow.ie/faqs/tourist-information/
If you have any other questions in relation to your query, we would be delighted to help, You can get in touch via any of our contact channels, here is a link with all of our contact details: https://www.eflow.ie/contact-us/
Have a good evening,
Pauline,
eFlow Customer Service.
Niamh is a best worker in a elfów company
Very polite and respectful communication. A wonderful specialist and helped me solve all my problems.
19 juni 2024
Omdöme utan inbjudan
Svar från eFlow
Hi there,
Thank you so much for your kind words and for taking the time to share your positive experience with us. We will forward your positive feedback to Niamh!
If there is anything else we can do for you, or if you have any further comments or suggestions, please do not hesitate to reach out. We are always here to help and eager to assist you in any way we can.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
I now have 5 incorrect tag holders
I now have 5 incorrect tag holders. Contacted them again & told the mailroom mixed up the order.. well they mixed it up 4 times now! You just go through the same questions on live chat as on the phone.. requested a manager call back at the very least but nothing! "You First" is a joke
Pauline, I have contacted flow by phone on 3 occasions & spoken with a CS agent each time and also used Live Chat.. I don't see how repeating all this on FB or Twitter can be any better. CS have all my details including account no , phone no etc.
18 juni 2024
Omdöme utan inbjudan
Svar från eFlow
Hi Dympna,
Thank you for contacting eFlow and for taking the time to let us know about your experience.
Your feedback and comments are extremely concerning to us, we are disappointed to hear all of this. Please accept our apologies for the error and for any frustration and inconvenience caused to you.
We would certainly like to look into this matter further and make sure that the correct tag holder is sent to you as a matter of urgency. As we are unable to investigate this matter further here on Trustpilot, would you mind reaching out to us via out other contact channels?
You can find a full list of our contact details here: https://www.eflow.ie/contact-us/ You can also reach out via Facebook or Twitter. We look forward to hearing from you.
Many thanks,
Pauline,
eFlow Customer Service.
Rang up 0818 501050 number for change…
Rang up 0818 501050 number for change of address and was put through to Niamh.She was so pleasant and professional in her role as a customer service assistant.Was a great experience and Niamh is a credit to your company.Many Thanks she is what customer care is about.😁😁
10 juni 2024
Omdöme utan inbjudan
Svar från eFlow
Hello, James.
Thank you for contacting eFlow and writing a review for us.
We're glad to hear about your great experience! We will forward your nice feedback to Niamh.
If there is anything further we can do for you, please let us know; our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Awful
My god this is such a show.
Went through my journey on 4th of may
Was driving all the next day so forgot to pay so when I logged in paid the amount owing on the 10th of May 24
I have receipt and now I got a letter to say it’s now €56.70 and have to go to solicitor ?? Put an actual toll booth there as people aren’t aware of it and doesn’t give enough time
To pay so angry now 😡
4 maj 2024
Omdöme utan inbjudan
Svar från eFlow
Hi Fiona,
Thank you for contacting eFlow and for taking the time to leave your feedback. We are sorry to hear your comments at this time. Here at eFlow, we are always ready to help and support with any concerns our customers may have.
Fiona, if your case has been passed to our Solicitors, you will need to liaise directly with them. If that is not the case, please contact us and we will be happy to investigate this matter further for you.
Please submit your query along with your car registration number. For your convenience, here is a contact link: https://www.eflow.ie/contact-us/.
We look forward to hearing from you via our alternative contact channels as we are unable to resolve issues here on Trustpilot.
Thanks,
Pauline,
eFlow Customer Service.
S#it show
S#it show! I paid a toll, then set up account.
A week later, after using M50 again. I get a penalty.
26 maj 2024
Omdöme utan inbjudan
Svar från eFlow
Hi David,
Thank you for contacting eFlow and for taking the time to leave us a review. We're sorry that you had a bad experience.
At eFlow, we are always ready to help and support with any concerns our customers may have. If your query still needs to be addressed, we would like to investigate it for you.
Please submit your query along with your car registration number. For your convenience, here is a contact link: https://www.eflow.ie/contact-us/.
We look forward to hearing from you via our alternative contact channels as we are unable to resolve issues on Trustpilot.
Thanks,
Keith
eFlow Customer Service
Chat bot full of bugs
Chat bot full of bugs, payment page archaic, hello eflow Apple Pay google pay? Given 2 different quotes for the journey, they are making millions but can’t get a simpler payment portal, it’s set up to get fines, “I’m sorry for any technical issue you have encountered” doesn’t cut it, make it simpler, Ryan air can do it, Uber and the other ride app can, but they don’t fine for late payment 🤔
26 maj 2024
Omdöme utan inbjudan
Svar från eFlow
Hi Mark,
Thank you for contacting eFlow. We appreciate you reaching out to us and for bringing this to our attention. We're sorry that you had a bad experience on eFlow.ie webchat and making payments on our website.
We have flagged your complaint to our service team. We’re sorry that this has impacted on you personally.
To pay, customers can also contact our customer service call centre at 0818 50 10 50 or +353 1 4610122 from outside Ireland, Monday through Friday from 8:00 AM to 9:00PM, and Saturday and Sunday from 10:00 AM. to 6:30 PM.
We also have an automatic payment system that may be reached on 0818 50 50 90. The payment can be also made at any Payzone equipped retail location.
Thank you for your understanding and patience. Please let us know if you require further assistance. You can reach us via our website's 'Contact Us' page at https://www.eflow.ie/contact-us/. We are unable to investigate and resolve complaints via Trustpilot. We will require further information including your vehicle registration.
We look forward to hearing from you and once again please accept our apologies for any inconvenience and frustration caused to you.
Thanks,
Keith
eFlow Customer Services
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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