If you have a non-Republic of Ireland registered vehicle, E Flow will let you set up an account but if you pass through their tolls, the journey will not be registered. A month later you will receive... Se mer
Företaget har svarat
Ăven om vi inte verifierar specifika pĂ„stĂ„enden eftersom omdömeslĂ€mnarnas Ă„sikter Ă€r deras egna, kan vi mĂ€rka omdömen med en âverifieratââetikett ifall vi kan bekrĂ€fta att en företagsinteraktion har Ă€gt rum. LĂ€s mer
För att skydda plattformens integritet granskas bÄde verifierade och overifierade omdömen av vÄr automatiserade programvara som Àr tillgÀnglig dygnet runt. Tekniken Àr utformad för att identifiera och ta bort innehÄll som bryter mot vÄra riktlinjer, inklusive omdömen som inte Àr baserade pÄ en Àkta upplevelse. Vi Àr medvetna om att vi inte kan lÀgga mÀrke till allt. Det gÄr att flagga sÄdant som du tror att vi kan ha missat. LÀs mer
Det hÀr tycker kunderna
Called eflow today as I had outstanding penaltyâs that Iâve forgot to pay as I had my father in law pass away so I have been out of work etc. Fortunately I dealt with a lad called Eddie, absolute gent... Se mer
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Just spoke with Eddie from Eflow, he helped me sort my 3 penalty notices, stopped it from escalating any further and set up an account to make future toll payments easier. Thanks so much Eddie. You ma... Se mer
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Eflow app/ website is a waste of time money racket doesn't work, wasted a hour of my life trying to make a payment and see if or what I owe, constantly telling me my car is already registered and th... Se mer
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Företagsinformation
Skrivet av företaget
Established in 2007, eFlow is the operator of the barrier-free tolling system on Dublinâs M50 motorway and a provider of electronic tags for use on all toll roads in the Republic of Ireland. eFlow is managed and operated by Turas Mobility Services. Turas Mobility Services was contracted by Transport Infrastructure Ireland (formerly National Roads Authority) to implement and operate the M50 barrier-free tolling system.
Kontaktuppgifter
P.O. Box 13294, South City DSU, Cork., FCK7528, Irland
- (0818) 501 050
- info@eflow.ie
- www.eflow.ie
3,3
Medel
501 omdömen
Ingen aktuell inbjudningshistorik
Det hÀr företaget har inte bjudit in sina kunder pÄ lÀnge. Omdömen kanske inte Àr representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
SÄ anvÀnder företaget Trustpilot
Se hur deras omdömen och betyg hÀmtas, betygsÀtts och modereras.
Poor Poor Poor system.
We travel to Ireland a couple of times a year so use the M50. We always pay our toll on line immediately after going through the M50. Fortunately we always keep the receipt. Because every time 2 months after travel we get a letter saying we haven't paid. We are absolutely sick to death of this rubbish system. I send a copy of my receipt to them and they agree it's been paid. I travel through Austria Switzerland and France in summer and never have a problem with tolls or vignettes. But Ireland the system is shockingly bad, and this has happened for the last 4 years. POOR POOR POOR!
27 december 2023
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Svar frÄn eFlow
Hi Shaun,
Thank you for contacting eFlow and for taking the time to leave a review.
Weâre very sorry to hear about your experience. Please accept our apologies for any frustration and inconvenience caused!
If your query has not already been addressed, we would like to look into it for you. If this is the case, please submit your query along with your car registration number. We will do our best to resolve your issue.
For your convenience, here is a contact link: https://www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Iâm Writing this on Valentines day IâŠ
Iâm Writing this on Valentines day I ordered 100 Red roses from this company on the 2nd of February. My girlfriend waited all day for them to come they got to her and they sent 6 pink dead roses. I orderd 100 Red roses and they sent 6 Pink dead roses !!!! Itâs runied my girlfriend Valentines day know I got no flowers for her on Valintines day please evryone Avoid !!!!!!! If I could give 0 stars I would
14 februari 2024
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Svar frÄn eFlow
Hi there,
Thanks for getting in touch with eFlow.
I am sorry to hear about your delivery but just to let you know that you have posted your review to the wrong company!
Thanks,
Pauline,
eFlow Customer Service.
Why does the website always haveâŠ
Why does the website always have issues!? Is it so you can't pay and forget to do so before the 8pm deadline the next day?? You keep putting a banner across the top of the page about scam texts making it impossible to type in the registration of the vehicle on a smart phone. I'd rather drive round the toll than give this lot a cent!!!
FIX YOUR WEBSITE BEFORE SOMEONE SUE'S YOU!!!!
3 februari 2024
Omdöme utan inbjudan
Svar frÄn eFlow
Hi Patrick,
Thank you for contacting eFlow. We value all our customersâ feedback, whether it be negative or positive.
We appreciate you reaching out to us and for bringing this to our attention. We're sorry that you had a poor experience on eFlow.ie. I have escalated this matter for review and action as necessary.
In the meantime, here are a few suggestions that you can try:
> Clear cookies and cache. To do this go into your browser settings in the top right-hand corner > Settings > Select âPrivacy and Securityâ > then âClear Browsing Dataâ select the Cookies and Cache option and then delete.
> Use a new browser such as Google Chrome, MS Edge or Firefox.
> Use a different device (mobile, tablet, laptop or desktop).
Other payment options include:
> Calling 0818 50 10 50 / +353 1 461 0122 to pay by credit or with debit card.
> Paying in Payzone branded outlets nationwide. Please visit https://www.payzone.ie/ for more information.
> Registered drivers can use their electronic toll tag or video account. See https://etoll.ie/irish-tag-companies/ for more information.
Thank you for your understanding and patience.
If there is anything else we can do for you, please contact us. You can find contact details on our website and here is a link for your convenience: https://www.eflow.ie/contact-us/.
Please let us know if you require further assistance.
Thanks,
Keith
eFlow Customer Services
Account:1115927939
Account:1115927939
My Account was debited for 120e in a month and eflow realised that it's their system error.My Account was pit on hold,previous card was deleted by their team due to suspicious activity,investigation was launched and offered refund however received until now being a month now. Now received notification for penalty for the period quite a lot due to card being not linked to Account. This is absolute joke it's not my fault
23 januari 2024
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Svar frÄn eFlow
Hi Jyoha,
Thank you for taking the time to leave your review. We value all forms of feedback.
We are sorry to hear about the issues you have encountered with your account.
Please accept our sincere apologies for any inconvenience or frustration caused.
We would like to take this opportunity to look into this matter for you.
As we are unable to investigate further on Trustpilot, we would be grateful if you could reach out to us through any of our other contact channels.
You can find contact details on our website and here is a link for your convenience:
https://www.eflow.ie/contact-us/
Please note that further information may be required for verification purposes.
Once again, please accept our apologies for any inconvenience caused.
Thanks,
Pauline,
eFlow Customer Service.
The worst experience
The worst experience
They say my account is in enforcement - this is ongoing for the last 2 years , even tho it was paid , every single time they will push you to get a tag or they won`t reopen or completely close your account.
Ringing them today , i have 600 euros of unpaid tolls , even tho` i have receipts for all of them.
I asked so many times to discuss with a manager and get this sorted , they always push to "resolver team".
When talking to resolver team , they say they can`t do anything about the account.
I am going to get a solicitor and go to court , had enough stress.
Avoid that no good motorway at all costs ! make sure you keep your receipts !
23 januari 2024
Omdöme utan inbjudan
Svar frÄn eFlow
Hi Razvan,
Thank you for taking the time to submit a review. We have taken note of your comments and value your feedback.
We're sorry to hear about your experience, please accept our apologies for any inconvenience.
Unfortunately, we are unable to investigate complaints via Trustpilot.
If your account is in Enforcement, you need to contact our Resolver team. You can contact our team by dialing 0818 50 70 50 (or +353 1 4610122 if calling from outside Ireland). Their phone lines are open from 9 a.m. to 5 p.m., Monday through Friday.
A member of their team will investigate your payments and assist in resolving it.
For any other queries, including a manager call back request, please contact us through 'Contact Us' page on our website https://www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Business model is a scam
Business model is a scam.
Set up to trick and catch their "customers" out rather than help or assist. Their whole penalty system is a joke, and used to simply try and add you to their database "create an account or get a tag" blah blah blah.
They take your funds and decide where to apply them thus creating makey up penalties to continue to drive revenue growth for the business as opposed to a good easy transaction for their customers.
The whole model is ridiculous and how it is allowed to operate is beyond me.
21 januari 2024
Omdöme utan inbjudan
Svar frÄn eFlow
Hi Shane,
Thank you for getting in touch with eFlow and taking the time to submit a review.
Weâre sorry for any inconvenience youâve experienced, and weâll do our best to address your concerns.
To avoid the late payment penalty, the M50 travels must be paid before 8 p.m. the following day.
Please keep in mind that our system is automatically allocating the payment to the oldest unpaid journey to avoid the journey escalating to a higher level of penalty.
By setting up an account you will never have to worry about paying your tolls by 8pm the following day and all toll journeys are posted to your eFlow account where they can be viewed online.
You can set up an eFlow account online at www.eFlow.ie, select 'sign up'.
If your query has not already been addressed, we would like to look into it for you. If this is the case, please submit your query along with your car registration number.
For your convenience, here is a contact link: https://www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Bad, doesnât work to pay toll on phone browser
Firstly, the Capcha doesnât load on your phone, so if youâre visiting ireland and donât have access to a laptop, tough luck, you canât pay. Secondly it doesnât show you the amount due, due to GDPR allegedly, pretty sure these guys have 0 clue how GDPR works, terrible experience for paying a toll, maybe iâve seen worse websites, but wow this one is very very very bad
20 januari 2024
Omdöme utan inbjudan
Svar frÄn eFlow
Hi Patricia,
Thank you for getting in touch with eFlow and taking the time to submit a review.
Weâre sorry for any inconvenience youâve experienced. Your feedback has been recorded.
We are not currently receiving reports of Capcha not working on mobile devices. I tested this, and it worked for me.
Please try the following steps in case of any issues:
- Reload the page
- Verify the network connection
- Ensure that all software and system updates are current on your device
- Try using a different browser such as, Chrome, Firefox, or Microsoft Explorer/Edge
- Enable pop-ups for the website www.eflow.ie.
- Clear cache/history/cookies for your selected browser
- Open an Incognito (Chrome) or InPrivate (Edge) window
- Use this link https://secure.eflow.ie/#/pay-a-toll
You will not be able to see your balance due on our website when making a toll payment. This is due to the data protection reasons.
If you have made a journey on the M50, you should put the number of the journeys you made and make a payment.
If you not sure how many journeys you made you can contact us and we will advise further.
If there is anything else we can do for you, please feel to reach out to us.
You can find contact details on our website and here is a link for your convenience: https://www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Absolute scam
Absolute scam. Nothing is easy on this website. Unable to reach an actual person to talk a query through with. Unable to set up an account so in turn charged scandalous amounts of money for fees. Shocking how this is allowed each day. Joke.
18 januari 2024
Omdöme utan inbjudan
Svar frÄn eFlow
Hi Judith,
Thank you for taking the time to leave a review. We value all forms of feedback.
We are sorry to hear that you have encountered difficulties on our website.
Also, we are sorry to hear that you have been unable to contact us by phone.
Please accept our sincere apologies for any inconvenience or frustration caused.
We would like to take this opportunity to look into this matter for you.
As we are unable to investigate further on Trustpilot, we would be grateful if you could reach out to us through any of our other contact channels.
You can find contact details on our website and here is a link for your convenience:
https://www.eflow.ie/contact-us/
Once again, Judith, please accept our apologies for any inconvenience caused.
Thanks,
Pauline,
eFlow Customer Service.
Scum of the earth
15 januari 2024
Omdöme utan inbjudan
Svar frÄn eFlow
Hi Nicholas,
Thank you for getting in touch with eFlow and taking the time to submit a review.
Weâre sorry for any inconvenience youâve experienced, and weâll do our best to address your concerns.
Please contact us through our website's 'Contact Us' page at https://www.eflow.ie/contact-us/ and share specifics about your query so that we can look into this for you.
Thanks,
Marta
eFlow Customer Service
CS Agent Niamh needs a promotion!
Only reason I am providing three starts instead of one is because of Customer Service Agent "Niamh"! She was very professional and understanding of the situation E-Flow have suspended my account due to an oversight and system error on their part.
If all agents in every company were as great as Niamh dealing with them would make them such a better experience. Niamh done what she could for me as she has limited authority.
I have raised a complaint and await to hear back from management regarding same.
12 januari 2024
Omdöme utan inbjudan
Svar frÄn eFlow
Hi Craig,
Thank you for contacting eFlow and for taking the time to leave us a review!
We are delighted to hear of your positive experience with Niamh. We will be sure to pass on your kind feedback.
We're sorry to hear about your suspended account. We're certain that this will be investigated and resolved for you promptly.
If there is anything further that we can assist you with, please feel to reach out to us. Our contact details can be found here on our website: www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Appalling service
Appalling service. Have a penalty for journey I tried to pay but got an untrapped error on the site AFTER I had confirmed in banking app. By the time I could confirm payment hadn't gone through it was too late. Can't pay the penalty, not displayed in the pay penalty section. Today I got a penalty notice for 2 journeys paid on the day with confirmed payment by bank.
In response to reply from eFlow:
1. I HAVE contacted and had no reply after 3 days
2. The payment process error was UNTRAPPED server side. Not a failed payment at the bank, nothing to do with me - entirely a failure of eFlow's web app and as it was UNTRAPPED it wasn't possible to tell if the payment had been successfully applied or not.
10 januari 2024
Omdöme utan inbjudan
Svar frÄn eFlow
Hi Jerry,
Thank you for getting in touch with eFlow and taking the time to submit a review.
We're sorry to hear about the difficulties you've experienced when making an online payment; please accept our apologies for any inconvenience!
If you come across any error messages online or if the payment failed for whatever reason, you must contact us to verify the transaction or use another payment method to finish it.
If your online payment fails, you can still make your payment using one of the alternatives given below:
- Payment can be made at any Payzone-equipped retail outlet.
- Payment can be made by dialing our customer service call center at 0818 50 10 50 or +353 1 4610122 from outside of Ireland. A member of our team will gladly help you. Monday through Friday from 8 a.m. to 9 p.m., and Saturday and Sunday from 10 a.m. to 6.30 p.m.
- You can use our automated payment system at 0818 50 50 90 to make a payment.
Please keep in mind that we are unable to investigate consumer complaints via Trustpilot. Please contact us directly so that we can handle this for you.
You can get in touch with us by visiting the 'Contact Us' page at https://www.eflow.ie/contact-us/. We will do the best we can to help and resolve this for you.
Thanks,
Marta
eFlow Customer Service
Eflow The rip off company!!
Not the first time this government backed rip off company have tried to defraud me out of money!!!
My car was off the road for bodywork repairs from December 1st untill January the 5th, when I went to check my balance I discovered there was a discrepancy with my balance, so I went in to check my listed journeys to discover they had charged me for the auto company delivering my car back to me, I sent in a dispute to say that my car had not been driven but was transported on a recovery truck, they have the photo they took to prove it as well!!
Then I discover that not only were they ripping me off by charging me for my car being delivered on a truck but they charged me âŹ5.10 instead of âŹ2.50, because they are charging me the cost of a goods vehicle when my tag is CLEARLY issued for a passenger car!!! When I went to dispute the charge the piece of crap system would not accept my complaint until the 1st complaint has dealt with.
The joke is, if I owed them money and it was my fault I would most certainly now be charged penalties, so when they do get back onto me, along with their apology il be insisting they pay me a minimum of double the amount they took from my account, this company is and always will be a disgraceful rip off company and should not be allowed to make such huge amounts of money off the back of ordinary people!!!!!
Regards
Tony O'Neill
UPDATE TO EFLOW REPLY!!
you have some cheek to say that you won't look into my complaint because it was made here, You Haven't Answered My Complaint On Your Website Either, I AM Supposed To Wait a FurtherWeek For Eflow To Even Get In contact When my Issue is Clearly Not One Open to Any Review Because Eflow Provided The Picture That Proves I Am Telling the TRUTH!! WITH NO Wiggle Room For E-FLOW TO treat this as anything But THEIR mistake!!!!!!'ll
6 januari 2024
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Svar frÄn eFlow
Hi Tony,
Thank you for taking the time to leave a review. We value all forms of feedback.
We are sorry to hear about this situation. Please accept our sincere apologies for any inconvenience this has given you. It is certainly not our desire to cause our consumers extra stress!
We would like the opportunity to look into this further and, if possible, address it. We are, however, unable to investigate and resolve customer complaints through Trustpilot. You must contact us directly so that we can investigate this for you.
Please contact us through our website's 'Contact Us' page at https://www.eflow.ie/contact-us/ and share specifics about this case so that we can look into this for you.
Thanks,
Marta
eFlow Customer Service
Spoke with a man called Craig over theâŠ
Spoke with a man called Craig over the phone today, very helpful and understanding with my concern about my account. Such a pleasant experience speaking with someone so nice, I always believe good customer service deserves the recognition.
3 januari 2024
Omdöme utan inbjudan
Svar frÄn eFlow
Hi Lauren,
Thank you for contacting eFlow and taking the time to write a review for us.
We're happy to hear about your great experience! We will forward your kind feedback to Craig.
If there is anything further we can do for you, please let us know; our contact information is available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Kudos to Niamh in customer service
Kudos to Niamh in the customer service online chat - she was extremely helpful, efficient and friendly!
3 januari 2024
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Svar frÄn eFlow
Hi Orla,
Thank you for contacting eFlow and for taking the time to leave us your great review!
We are delighted to hear of your positive experience. We will be sure to pass on your kind feedback to Niamh. We take customer feedback seriously here at eFlow and are always striving to enhance our customer experience.
If there is anything further that we can assist you with, please feel to reach out to us. Our contact details can be found here on our website: www.eflow.ie/contact-us/.
Thanks,
Pauline,
eFlow Customer Service.
road user
Toll price 3.5e, 21 days later penalties 53e. Are you mad? 1500% interest? Are you living in the real world? I feel I got robbed. disgrace.
11 december 2023
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Svar frÄn eFlow
Hi there,
We appreciate you taking the time to write a review.
The M50 is public infrastructure owned by the Irish government and administered by Transport Infrastructure Ireland (TII), an independent statutory body established by the Roads Act, 2015.
Please keep in mind that eFlow operates the M50 on behalf of TII and provides M50 customer service.
If you miss the eFlow M50 toll payment deadline, youâll receive a âFirst Penalty Noticeâ (STR). Your STR is a bill from eFlow for the cost of the toll and a âŹ3.50 penalty for having missed the payment deadline. You have 14 days from the date of issue to pay for the trip and the initial penalty. If you do not pay during this timeframe, a further charge of âŹ49.50 is applied.
The above costs have been implemented by TII, and you can inquire about them directly at https://www.tii.ie/.
We also recommend setting up an eFlow account to receive a 60-cent discount on the M50. You will never have to worry about paying your tolls by 8pm the following day and all toll journeys are posted to your eFlow account where they can be viewed online. You can set up an eFlow account online at www.eFlow.ie, select 'sign up'.
If you require any further assistance, please contact us via our website's 'Contact Us' page at https://www.eflow.ie/contact-us/. We will do everything we can to help.
Thanks,
Marta
eFlow Customer Service
Extraordinary technical backwardness
One of their phone lines claims open except bank holidays yet they are closed Friday December 23 but it is not a bank holiday (edit: reply says they were open, but they were not when I phoned early in the day even though it was during the opening hours suggested by the phone line robot). Will Eflow pay a penalty for this? No. Can I pay online a penalty? No because they have to snail mail a journey number for me to pay. Who may or may not deliver this snail mail? The same government that receives some of the money from penalties. Big conflict of interest and extraordinary technical backwardness all wrapped into one
23 december 2023
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Svar frÄn eFlow
Hi John,
We appreciate you taking the time to write a review. Your feedback has been recorded.
I can confirm that our phone lines, like other contact platforms, were operational on December 23, 2023.
Our contact platforms include: live chat at eflow.ie, email at info@eflow.ie and the we can also be contacted over phone on 0818 50 10 50 or on +353 1 4610122 if calling from outside of Ireland.
If your query has not already been addressed, we would like to look into it for you. If this is the case, please submit your query along with your car registration number. Please bear in mind that further information may be required for verification.
For your convenience, here is a contact link: https://www.eflow.ie/contact-us/.
We look forward to hearing from you.
Thanks,
Marta
eFlow Customer Service
Inneficent
I received a demand today 20th December for two journeys I made on 12thDecember and 14th I paid in advance by card. First agent I spoke with was of no help and barely spoke English. I am raging they eventually accepted I paid. They gave me a case number. Saying now it's a computer glitch. They should be fined not the customer. I should have said nothing and let them bring me to court.
10 december 2023
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Svar frÄn eFlow
Hi Michael,
Thank you for contacting us and informing of your experience. We appreciate your feedback; it has been recorded for further review.
We apologise for any inconvenience, and if this has not already been addressed, we would want to look into your inquiry. If this is the case, please submit your query along with your car registration number. Please bear in mind that further information may be required for verification. For your convenience, here is a contact link: https://www.eflow.ie/contact-us/.
We look forward to hearing from you.
Thanks,
Marta
eFlow Customer Service
Quite possibly the worst company everâŠ
Quite possibly the worst company I have ever dealt with. And I mean that genuinely.
Unfortunately eflow and its debt collection arm (EPC) are set up as an impenetrable money extracting machine, akin to a âscamâ. We have received a fine that has increased for allegedly not paying a toll. We have produced multiple sources of evidence that we did pay on time, as has our credit card company directly. eflow and EPC have rejected all of this. The company has no interest in finding out whether one has actually paid or if the company has made a mistake, will accept no evidence except their own (yes - thatâs what they have said), and then will not supply their own evidence on request. Our bank has identified the issue at Eflow, and provided âunequivocalâ evidence that the fault is theirs. Eflow wonât even consider it.
Multiple calls and instant chats all responded to with - âwe canât discuss this with youâ, signposting you to another branch, who inform you that you need to speak to someone else. Multiple emails unresponded to. Messages received have been inconsistent, threatening and evasive. It is clear that they simply make profit out of fining people, and do not care if that fine is accurate or not. We have reported them to various parties but I doubt this will do anything.
And please eflow - donât bother to write a âwe are sorry to hear of your frustration..â response here on trust pilot with zero attempt to actually resolve the issue, as you have done to so many other people who have been through similar experiences. Writing to simply tick the box saying that a customer complaint is responded to, with phrases such as âyou can pay the toll in x waysâ or âyou will need to call this numberâ when there is no actual wish or attempt to follow your own customer charter is at best condescending.
11 december 2023
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Svar frÄn eFlow
Hi Matthew,
Thank you for contacting us and letting us know about your experience. We value your feedback, it has been recorded for a review.
Weâre sorry for any inconvenience youâve experienced, and weâll do our best to address your concerns.
We are, however, unable to investigate and resolve customer complaints through Trustpilot. You must contact us directly so that we can investigate this for you.
Please note that the Euro Parking Collection are a pan-European collection agency and they have been authorised by eFlow to issue the penalty letters for the vehicles registered outside of Republic of Ireland.
If you made a payment and wish to dispute the penalty notice, you will need to contact EPC directly, please follow this link www.epcplc.com/communication/. A member of their team will look into it and assist in resolving it.
You can also get in touch with our Resolver Team if you want to discuss this matter further with eFlow. You can contact our team by dialing 0818 50 70 50 (or +353 1 4610122 if calling from outside Ireland). Their phone lines are open from 9 a.m. to 5 p.m., Monday through Friday.
For any other queries, please contact us through 'Contact Us' page on our website https://www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
How is this company allowed to operate
How is this company allowed to operate. Incredibly incompetent and they leak your information.
4 december 2023
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Svar frÄn eFlow
Hello, Paul.
Thank you for taking the time to provide feedback.
We are very sorry to hear about your experience; please accept our sincere apologies for any trouble or dissatisfaction you have experienced.
If you provide us with your information, including your vehicle registration number, we will certainly investigate the issue for you. Please keep in mind that further information may be requested for verification purposes. Here is a contact link for your convenience: https://www.eflow.ie/contact-us/.
We look forward to hearing from you.
Thanks,
Marta
eFlow Customer Service
They would charge you penalties up to âŹ160 out of nowhere
I have been consistently updating my account, charging up, and keeping the account updated. I was always on top of this. A couple of months in, I log into the account, and find it to be suspended. A few days later, I received a letter from their solicitor informing me that I had to pay âŹ300 in fines. I called eflow's customer support and they told me that I didn't update the card/payment method so they had to charge me penalties, EVEN THOUGH I still have credit in their system that covers all of my journeys so far. How is that in any world fair? Absolutely disgraceful, shady tactics, and using every chance to get more money back. Oh, and the tag that you pay for in advance doesn't mean it belongs to you, you are actually "renting" it and you have to return it to avoid a further âŹ20 charge.
24 november 2023
Omdöme utan inbjudan
Svar frÄn eFlow
Hi Tarek,
Thanks for getting in touch with eFlow. We appreciate that you took the time to leave your review, your feedback is very important to us and we have taken your comments onboard.
We are continuously striving to improve our customer experience and we are very sorry to hear about your experience. Please accept our apologies for any inconvenience caused to you.
Tarek, you mentioned that you have received correspondence from our Solicitor, Pierce Fitzgibbon. In this case, you will need to reach out to them direct.
You can find their contact information here: https://www.pierse.ie/
Please do not hesitate to reach out if you have any further questions.
You can find a full list of our contact details on our website here: https://www.eflow.ie/contact-us/
Once again, please accept our apologies for any inconvenience caused.
Thanks,
Pauline,
eFlow Customer Service.
Detta Àr Trustpilot
Vem som helst fÄr skriva ett omdöme pÄ Trustpilot. Den som skriver ett omdöme Àger sitt omdöme och detta innebÀr att personen i frÄga kan redigera eller ta bort sitt omdöme nÀr som helst. Omdömen finns kvar pÄ Trustpilot sÄlÀnge omdömeslÀmnarens konto Àr aktivt.
Vi skyddar vÄr plattform med hjÀlp av dedikerade medarbetare och smart teknologi. LÀs mer om hur vi bekÀmpar falska omdömen.
LÀs mer om omdömesprocessen pÄ Trustpilot.
HÀr Àr 8 tips pÄ hur man kan skriva omdömen pÄ bÀsta sÀtt.
Verifieringen hjÀlper till att sÀkerstÀlla att det Àr riktiga mÀnniskor som skriver omdömena som du lÀser pÄ Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan pÄverka företagets TrustScore. Detta strider mot vÄra riktlinjer.