Avoid at all costs. Months of problems over a simple repeat order. Multiple phone calls on hold for in excess of 25 minutes - at which point your call will be terminated. Don't complete the contact fo... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Awful company. After a leaking machine damaging our carpet, we called them many times and never turned up, I called them 3 times to cancel our contract and asked them to collect their machine. They ke... Se mer
Företaget har svarat
Paul visited site today, as cheerful, happy and polite as always! I informed him of an issue with the fountain, which had been broken for a few weeks. He quickly resolved the problem and restored ou... Se mer
Företaget har svarat
We get our bottled water for the office delivered by Eden springs and have never had an issue. The delivery driver is lovely and always has a smile on his face no matter the weather and always asks ho... Se mer
Företaget har svarat
Företagsinformation
- Leverantör av kontorsutrustning
- också i
- Butik med kontorsmaterial
- Dricksvattenfontän
- Kaffeautomat
- Kaffebutik
- Leverantör av kaffebryggare
Skrivet av företaget
Welcome to Eden Springs where we put people first in everything we do. As experts in water and coffee solutions, we are dedicated to our customers, ensuring they receive the highest quality products and services tailored to suit their needs. With a robust nationwide presence alongside localised operations, we guarantee seamless accessibility and swift service wherever our customers operate. We all know the importance of healthy hydration, but did you know it can also impact your productivity? Staying well-hydrated has been shown to support both cognitive function and efficiency. By providing your workforce with convenient drinking solutions, you will be supporting their health & improving their work lives! At Eden Springs we are committed to supporting both people and the planet. We utilize carbon offsetting to compensate for our impact on the environment. This is why we can proudly call ourselves a certified Carbon Neutral® company since 2010. Join us in creating a better tomorrow, one refreshing sip at a time. Please note: We are a separate company from the Culligan group. Kafevend is an Eden Springs (UK) Ltd brand.
Eden Springs - The Water and Coffee Company
Skrivet av företaget
- Join Eden Springs and make a difference for tomorrow
- We are the first Water and Coffee company to have European wide Carbon Neutral certification. We care about the environment and can offer companies across the UK the best in practice solutions. We aim to provide all our customers with the highest levels of service and the most reliable products available.
Kontaktuppgifter
Livingstone Boulevard 3, G72 0BP, Blantyre, Storbritannien
- 0800 011 4531
- sales@uk.edensprings.com
- www.edensprings.co.uk
3,3
Medel
3 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 89 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Contact not so good!
We had a problem with the hot water machine leaking hot water all over my worktop and floor. I contacted the company on 10th February 2026. An engineer came but couldn't fix it!
I eventually cancelled my contract and asked for the machine to be picked up.
I am still waiting on the machine to be picked up as they were supposed to come yesterday but no show and no response from the company!! Over a month I have now waited!
24 mars 2026
Omdöme utan inbjudan
Svar från Eden Springs (UK) Ltd
Hi Sandra,
Thank you for your review.
I'd firstly like to sincerely apologise for the lack of service received regarding your machine and that our error has resulted in cancellation. This is not the service we wish any of our customers to experience.
I have contacted our Uplifts team for confirmation on when our 3rd party courier will be on site to remove this machine for you, once I have been advised I will contact you directly.
Again, thank you so much for bringing these issues to our attention to allow us to flag them to the relevant departments.
I will be in touch shortly,
Kind regards
Emily
Chris Cameron
Chris Cameron, who delivers to Cappers Lane Compound is so very helpful. Considering that I am an older female he does all the lifting, he is very pleasant and always on time. We have never ever had any problems with our water delivery since Chris has been doing it. The man deserves a medal.
5 mars 2026
Omdöme utan inbjudan
Svar från Eden Springs (UK) Ltd
Hi Jo,
Thank you so much for taking the time to leave your review.
We are so happy to hear how helpful Chris is when attending with your deliveries. We appreciate you providing such positive feedback and I will be sure to pass your kind words onto both Chris and the team!
Thank you and kind regards,
Emily
Excellent delivery service with a smile…
Excellent delivery service with a smile from Chris Cameron from Coleshill Depot. Chris is always very helpful and reliable.
12 februari 2026
Omdöme utan inbjudan
Svar från Eden Springs (UK) Ltd
Hi Venture Point,
Thank you so much for your feedback.
We greatly appreciate you taking the time to leave a positive review for Chris and will be sure to pass your kind words on.
Kind regards,
Emily
Just had a visit from Luke
Just had a visit from Luke - so friendly and professional - excellent service and lovely to see such a happy face
8 januari 2026
Omdöme utan inbjudan
Svar från Eden Springs (UK) Ltd
Hi Angela,
Thank you for your review.
We appreciate you taking the time to leave such positive feedback and we are so happy to hear how professional and friendly Luke was when on site.
We look forward to seeing you again soon!
Kind regards,
Emily
Delivery issue
They provided good water but the delivery is sucks. It says delivery next day but it’s been a week, I still haven’t hear from them about the delivery. I had the same issue in a year back and return try again, unfortunately it doesn’t seem improving.
5 januari 2026
Omdöme utan inbjudan
Svar från Eden Springs (UK) Ltd
Hi Avys,
Thank you for your review and for bringing these issues to our attention. I am so sorry to hear about the delays you experienced with your order.
I have emailed you directly using the details provided to discuss further.
Again, I am so sorry for the issues experienced.
Kind regards,
Emily
Perfect Customer Service
Elaine!
From a Customer Care experience I could not have asked for more from Elaine. She listened. She clarified what i was looking for. She explained what she was going to do. She followed up in writing and she checked in with me across the day.
9 december 2025
Omdöme utan inbjudan
Svar från Eden Springs (UK) Ltd
Hi Jane,
Thank you for your review.
We are so pleased to hear you had such a positive experience with Elaine, she is one of our long standing Customer Service employees and is an asset to Eden.
I will be sure to pass on your kind words!
Kind regards,
Emily
It was very easy to sort out the order…
It was very easy to sort out the order and was met by a very friendly staff member Elaine who was only too happy to help.
11 november 2025
Omdöme utan inbjudan
Svar från Eden Springs (UK) Ltd
Hi David,
Thank you for your review.
We are so happy to hear how positive your experience was with our Customer Service Agent, Elaine. She is one of our longest standing employees and is a credit to our team!
I will be sure to pass your kind words on.
Kind regards,
Emily
Shocking
Another update on our review from 29th May, vending machine is still not working. Staff tell me someone will come and fix it and they are very sorry, but seriously.
22 oktober 2025
Omdöme utan inbjudan
Svar från Eden Springs (UK) Ltd
Hi Steve,
Thank you for your review.
I'm so sorry to hear you've been having further issues with your machine and getting this resolved.
I can see on checking our system this was passed to your Account Manager yesterday regarding closure, I have contacted your Account Manager today to request she get in touch ASAP to discuss and resolve this for you.
Thank you for taking the time to leave this feedback and we will be sure this is taken on board.
Kind regards,
Emily
Excellent customer service
Excellent customer service. The phone was picked up almost immediately and my query was dealt with efficiently by Kate.
22 oktober 2025
Omdöme utan inbjudan
Svar från Eden Springs (UK) Ltd
Hi Liz,
Thank you for your feedback.
Kate is one of our long standing agents and we are so glad she was so helpful in resolving your queries. She is a credit to Eden!
I'll make sure your kind words are passed on to her.
Kind regards,
Emily
They are not canceling the contract…
They are not canceling the contract avoid this company
20 oktober 2025
Omdöme utan inbjudan
Svar från Eden Springs (UK) Ltd
Hi Maksat,
Thank you for your review.
I'm sorry to hear you are having issues with the cancellation of your Account. I have requested further information/details via Trust Pilot to allow me to investigate this further for you.
If you can get back to us with these details we will be able to look into this for you.
Kind regards,
Emily
Kate Bonner was fantastic!
17 oktober 2025
Omdöme utan inbjudan
Svar från Eden Springs (UK) Ltd
Hi Umar,
Thank you your feedback.
We are so glad to hear how helpful Kate was when you contacted last week. She is an asset to Eden!
I will be sure your positive review is passed back to her.
Kind regards,
Emily
Poor service
Engineer came in to carry out a sanitisation of the machine. Spent ten minutes working on it before asking for me to sign his electronic device.
I asked him for paperwork but as usual he didn't have any saying I didn't need any as I had just watched him change the filter and that the old one was in the bin.
I tried to explain that I need an audit trail for Health and Safety purposes but he just stood there arguing.
When I asked him if he would expect paperwork to prove his car had been serviced he said that was different but didn't offer any explanation as to why.
In 2025 we all have to satisfy our adherance to Health and Safety but this company just don't seem to get it
10 oktober 2025
Omdöme utan inbjudan
Svar från Eden Springs (UK) Ltd
Hi Taplow,
Thank you for taking the time to leave this feedback.
I'd like to apologise for the issues mentioned with our engineer/paperwork requests, as I can see this has led to a cancellation request on your Account.
I have spoken with your Account Manager who has emailed you directly to discuss further to resolve this for you.
Again, thank you for your feedback, we will be sure to take this on board.
Kind regards,
Emily
Elaine was ever so helpful
Elaine was ever so helpful, she really went out of her way to sort my issue out.
10 oktober 2025
Omdöme utan inbjudan
Svar från Eden Springs (UK) Ltd
Hi Jeff,
Thank you for your review.
We are so happy to hear how helpful Elaine was with resolving your queries and we appreciate you taking the time to feed this back to us!
Kind regards,
Emily
Awful Company
We have used Eden Springs to supply our companies water for approx 2 years now. It has got progressively worse, we are now at the point where we've been without water for 4 weeks - I have raised multiple multiple complaints, the company don't even follow their complaints process. Even had the customer services manager ring me but now cannot get an answer from him either. Please please avoid this company, there is a reason it is cheap! They will also try to charge you for the monthly rent of the machines - even when you can't use them due to having no water!
7 oktober 2025
Omdöme utan inbjudan
Svar från Eden Springs (UK) Ltd
Hi
Further to our recent discussion, I share your frustration and disappointment at the recent level of service you've experienced. I have emailed separately requesting a convenient time to call so we can fully discuss the issues and engage on how we can perform better going forward. I do hope you will give me the opportunity to have this conversation.
At Eden Springs, we are committed to a culture of continuous improvement which is built upon gathering insight from our customer base and using this as our foundation for improvement and I can confirm that details of your experience have been shared with our wider leadership group.
Although it does not make up for what has gone before, I understand that your delivery has successfully been made today.
I'd like to take the opportunity to personally thank you for your continued custom with Eden Springs and I hope that we can restore your confidence going forward.
Regards
Rob Hetherington
Customer Service Manager
Terrible service
Terrible service.
We regularly don’t get our water delivery and receive an email saying thank you for contacting us to cancel your delivery. I can only guess that the delivery driver is doing this so they don’t have to work.
The guy who comes to service the water cooler creates so much mess in my clinic. Leaves the cooler with dirty smears all over it, walks mud through my clinic and then took a poo in my toilet and wee’d over the floor.
6 oktober 2025
Omdöme utan inbjudan
Svar från Eden Springs (UK) Ltd
Hi Clare,
Thank you for your feedback.
Please accept my sincere apologies for the ongoing issues you have been experiencing recently, this is not the service we wish for any of our customers to receive.
I have emailed you directly using the details we have on record for some further information to allow me to investigate these issues thoroughly and ensure they are resolved.
I look forward to hearing from you,
Kind regards
Emily
Always amazing service from Luke
Always amazing service from Luke who delivers our water in fife. Happy to help and always cheery.
3 oktober 2025
Omdöme utan inbjudan
Svar från Eden Springs (UK) Ltd
Hi Ben,
Thank you for your review.
We appreciate you taking the time to leave such positive feedback and we are so happy to hear how helpful and cheery Luke is when he visits site.
We look forward to seeing you again soon!
Kind regards,
Emily
Human customer service
I was able to connect to a real person quickly. Kate Bonner was helpful and even though she was unable to give an immediate response contacted me the next day with the answer to my question.
24 september 2025
Omdöme utan inbjudan
Svar från Eden Springs (UK) Ltd
Hi Ian,
Thank you for your review.
We appreciate you taking the time to leave such a positive review for Kate and we are so happy to hear how helpful she was with resolving your query.
I will be sure to pass your kind words on!
Kind regards,
Emily
Cornell is such a pleasure to see and a…
Cornell is such a pleasure to see and a very pleasant young man always happy
17 september 2025
Omdöme utan inbjudan
Svar från Eden Springs (UK) Ltd
Hi Amanda,
Thank you for your review.
We appreciate you taking the time to leave such positive feedback and we are so happy to hear how helpful and how much of a pleasure Cornell is when he sees you.
I will be sure to pass on your kind words to him!
We look forward to seeing you again soon.
Kind regards,
Emily
Call out experience
We had an engineer (Darren) visit us on site in response to a call-out.
He was polite, courteous and professional, well presented and friendly. And he completed the job and checked it out before leaving. 5*.
11 september 2025
Omdöme utan inbjudan
Svar från Eden Springs (UK) Ltd
Hi AG,
Thank you so much for your 5* review.
We appreciate you taking the time to leave such positive feedback for Darren and we are so glad to hear how helpful and polite he was.
We look forward to seeing you again soon!
Kind regards,
Emily
AWFUL SERVICE - AVOID
Consistently shocking service for residential customers. Ever since they have swapped to the 'HydraHub' ordering system I cannot seem to ever receive my orders - constant problems which they blame on Parcel Force. I have paid for two orders weeks ago (2 x £30) and still received no water. I can never get a response from anyone at customer service despite repeated emails and calls. Unacceptable service which is meant to be 'next day delivery'. I am a loyal customer who has used Eden for years and now it's as if they simply do not care. AVOID THIS COMPANY WHO TAKE YOUR MONEY AND FAIL TO DELIVER THE GOODS AS PROMISED.
2 september 2025
Omdöme utan inbjudan
Svar från Eden Springs (UK) Ltd
Hi Jonty,
Thank you for your feedback.
I'm so sorry for the ongoing issues you have had recently regarding your deliveries placed on HydraHub.
I have contacted you directly via our Complaints team to touch base and ensure that these issues are resolved for you.
I appreciate you taking the time to leave this feedback, and I will ensure this is highlighted to the appropriate departments.
Kind regards,
Emily
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