Dyson Omdömen 

If I could give this a minus 10 I would.
The cost of these vacuums are absurd. They advertise for everyday use, but the plastic is cheap and keeps breaking. I have called, emailed, chatted with customer service reps that either do not understand, or refuse to, or disconnect from the call when I am being professional. Replacement parts are excessivly expensive and they keep breaking because of the cheap plastic.
The concept is great, but the quality is cheap. DO NOT RECOMMEND.

I purchased the Corrale Flat iron, just over 3 yrs ago, the warranty was for 2 yrs. It stopped holding its charge, I took extreme care of it, I always left in on his charger as instructed. I called Dyson they could not send me another charger ( I offered to pay for another one) to rule out if this was the issue, all the they could do was apologies for it and offer me a small discount if I were to order another one, after spending $600 do they really think I would invest in another HUGE investment like this, I expected the cost to reflect the quality of the item, seems this was NOT the case! I then called the repair center, finally made it through ( there are only two repair centers in all of Ontario) they also apologized and stated the discount for another one. Such a terrible disappointment with a company this size I expected more, and the prices that you pay, I would NEVER recommend this overpriced product to anyone!

The professional respond and advise from Azeem, Dyson York dale Store.
Thanks for good service.
Olexiy

Their products are awesome, truely.... unfortunately I can't say the same about their horrible customer service. I prefer dealing with AI over these human service agents. They complicate such a simple procedure and what gets clients even more ticked off is when you get bounced around by different agents and they keep asking the same darn questions... hasn't my information been entered into a system somewhere ?

The level of help is so low that I’m beginning to suspect a scam. I ve ordered a vacuum at the end of December and received only a small part. I’m calling every week to get the same answer « you should get it this week », but no written confirmation, nothing. The last representative hung up on me when I said I would wait on line until I received his confirmation email. Get your Dyson at a store, not on line. This is beginning to sound fishy!

Subject: Extremely Disappointed with Dyson Canada's Service

I recently purchased a Dyson vacuum for over $1400, hoping for a high-quality product and top-notch customer service. Unfortunately, my experience has been anything but satisfactory.

The vacuum, which I returned due to performance issues—specifically, water leaking on the floor when using the submarine mop head—has turned into a nightmare. Dyson claims they never received the return at their warehouse, rendering me ineligible for a refund. This is despite providing evidence, including a DoorBird camera picture showing the item being picked up from my doorstep.

For the past three months, I've been caught in a frustrating cycle of calls with Dyson's customer service, each lasting over 2 or 3 hours. Their responses have consistently been, "We got your return; it's in the inspection process. Once completed, we'll proceed with your refund." Now, they conveniently state that they didn't receive my return, contradicting the evidence I've provided.

This level of poor customer service is unacceptable for a company of Dyson's stature. I feel utterly disappointed and frustrated with the lack of resolution despite my efforts and cooperation. The way they've treated a customer who spent a significant amount is beyond disheartening.

I want to caution potential customers to be vigilant when dealing with Dyson. Keep extensive proof of your orders and returns—consider video recordings during the handover to Dyson courier services, noting the pickup person's name and requesting photo identification. My intention is to share this honest feedback to spare others from encountering similar problems in the future.

In summary, my experience with Dyson Canada has been a regrettable waste of $1400, and I sincerely hope others don't have to go through the same ordeal.

Unsatisfied Customer,
Rinku Singh

I have been witting for my product forever, I called them to cancel my order, now they are saying that I have to wait AGAIN for cancelation process, worst costumer service ever.

I've been waiting for almost 6 months for a replacement unit. They kept lying to me.

I purchased a Dyson V10 Animal two years ago. First off, when the vacuum works, it works really well (hence 2 stars, not 1). However, it's a very finicky machine. I'm not sure how many times I've had to troubleshoot what the issue was with it and why it stopped working. Typically some sort of debris in one of the openings was the issue, but you have to really work your way through this and it does happen very often. I've also had three parts replaced within these two years: the filter, the stick and now the battery as it started overheating. Also, for the last issue I sent in my vacuum for repair and then didn't hear back for many weeks. I started calling them and each customer representative told me something different (i.e. vacuum is still in repair, one said it was sent already, one sent I will just get a new machine since it was still under warranty...) but nothing ever happened, I was without my vacuum for 2 months. Then finally I got it back. It worked for about 10 minutes until it didn't anymore. Again. So, it actually never got fixed, and now I'm out of warranty. Thankfully I am getting a new battery now (at Dyson's "courtesy") but it's been quite the hassle and taken up too much of my time. I'm disappointed with the quality of the product, you'd think that a vacuum of this price would last longer. Next time, I'll get a no brand product - it can't get any worse.

I exchanged a $1500 stick vacuum for a $1300 stick vacuum because it was too heavy and giving me tendonitis. The exchange process was painful. I have been trying to get a refund for the difference for four months without success. I have spent hours on hold, literally. Every time someone tells me the credit will appear on my card within 48 hours. It never does. I will never buy from them again and I was a very loyal customer - three vacuums, many hair tools and two fans/purifiers. So long Dyson!!

I have a V12 slim detect which I bought in March of this year. It is now completely DEAD! Getting to speak to anyone live about this is impossible! Tried online-said it can't be diagnosed, call customer service. Called customer service & after answering NO to a few questions, the robotic voice hangs up. Tried on Facebook, still haven't gotten back to me. SUPER frustrating. This thing cost $800!!

Got the Dyson Cyclone V10 vacuum. Product didnt last a year without battery dying - too expensive for that. Took them a few weeks to ship it, and then they hadnt put my suite number on the shipping (despite my supplying it on every single interaction with them), so it was weeks after that when it arrived. had to install it myself and not confident that it will last. Lots of robot emails from them since with no efforst made to make it right with customer.

Purchased a Dyson V10 Animal for my wife in 2020. Now lately she complained, rightfully so, that the battery is not lasting. We can use the vacuum for only a few minutes (no more than 10 at the lowest setting, not even reaching 2 at high speed.) We wrote to Dyson Today. Here is their reply:
"Battery degradation is not a fault of the machine. It happens to all batteries in everyday items, such as mobile phones and laptops." My iPhone is 3 years old too. Its battery didn't go from 100% to about 10%...

They then talked about the supposed run times and ended up the email with the following:
"Has this resolved the problem?" AS IF TELLING US THE RUNNING TIME WOULD FIX THE PROBLEM...

On their website, they are selling a battery pack for 175$ (which is a lot of money to put on a vacuum that is only 3 years old after you paid near to 1,000$)

My RECOMMENDATION: STAY AWAY OF DYSON VACUUMS (unless you have a big budget to spend)

My 2 year warantee ran out 3 months ago and of course here I am with a problem with my Dyson. I called Dyson Canada and they offered to repair it for 170$ + taxes which I had to pay before they send me the box to ship them my Dyson and they told me it would take about 3 weeks to repair it. Still don't know what the problem is and if it's going to cost more than that. The product is already expensive enough, what a scam to have to pay 200$ for repair. I would have expected a lot better from a product that expensive... very disappointing. I do not recommend people to buy a Dyson for sure!

Our Syson warranty ran out and 2 weeks later the main attachment died. We called and they offered us a discounted rate on a new attachment which we were okay with - but that was in February - it is now the very end of July and still no replacement part and no option to rectify the situation. We have had to go back to our central vac, which although doesn’t have as much suction power - is way better than a Dyson motor without an attachment. Very disappointed and would not recommend a Dyson to anyone

I purchased a Dyson Airwrap from your store in Dubai. I relocated to Canada due to personal reasons. However, to my utter dismay, the machine simply does not work here. I promptly reached out to your customer care department to report the issue, hoping for a swift resolution.

The response I received from your customer care representative was not only unhelpful but also completely disheartening. I was informed that the Dyson Airwrap is not designed to be compatible with different voltages, and therefore, it cannot function outside the country it is intended for. I was shocked to hear this, as it is a fundamental design flaw that renders the product useless for international customers like myself.

What disappoints me even more is the fact that this crucial information was not conveyed to me by your customer representative at the time of purchase. As a consumer, I should have been made aware of this limitation, which clearly demonstrates a lack of transparency on your part. It is unacceptable that I am now being asked to order a new machine from Canada at my own expense to rectify a problem that was not caused by my actions but rather by a design flaw.

I bought a dyson air wrap for my daughter a few years ago and from the time till to date we had to keep buying the volumizing round brush attachment three times already and the one we got two days ago wont even attached. Very bad design poorly made with cheap plastic. Seems dyson is putting more affects in technology then the quality of the product. It is not cheap to keep buying $80 attachment on a $800 item. I am so furious and warning all the new buyer to be aware and not waste your $800 on a product they rave about but is so badly designed. Instead of making a better attachment design they keep introducing new attachments. If I had my way I would throw it in the garbage. I am done spending money on this horrible product. Dyson to just stick with vacuums as the one I have is the best thing ever but sorry to say Dyson you suck at this air wrap design.
BUYERS BE AWARE😡

Handle (base) of Dyson hair dryer split apart within warranty time. I had registered my hair dryer like I have all my other Dyson products. I was told I would be sent a box to return the dryer in 2-3 days. It's been almost 1 1/2 months and after 5 phone calls and still no box, I have no faith that after I send in my dryer I will ever get a replacement one back. Don't know why it's so difficult to get a box sent to me. What's the problem? I could have driven there myself 10 times over and gotten this done quicker. Very frustrating for such a large customer to have such very poor customer service. Don't think I'll ever purchase another one of their products. Customer service is part of the total experience when shelling out such a large amount of money for a product.

This is a 3th Dyson ph04 that needs to be replaced due to poor workmanship and even worse consumer service.
It is already 8 days from ordering box to send unit back but it still hasn’t sent and calls to consumer service leads me nowhere
Very bad service and I would not recommend to buy this product shame