Duchy Homes Omdömen 

Luisa, so accommodating helpful and all around lovely lady

Currently in the Process of exchanging contracts for one of the homes on the Scholars Gate site in Barnsley, the whole process has been smooth sailing so far.

Michelle the sales advisor is brilliant, very knowledgeable and wants the best for the buyers. We haven't felt as though we have been pushed into purchasing and have being put at ease whilst purchasing our forever home, which understandably can be quite daunting.

We have met both the site manage and assistant site manager, who are again very approachable and knowledgeable.

I cannot yet comment on the build quality, however I do not have any worries that any future concerns will not be rectified.

We're in process of buying our new home from Duchy homes Darton -Barnsley and Michell Ball was absolutely amazing, professional and welcoming making our experience very special .
Iff we coud give 7 stars we would 🙂

Paula is so helpful and explained everything and more that we could ask/think of.

Paula G is an absolute credit and asset to Duchy Homes. I started my house buying process over 18 months ago, and despite multiple visits, countless questions and deliberations Paula has been so patient and genuine through the whole process. I’ve viewed what feels like every new development in Sunderland and I was always drawn back to The Meadows.

Paula is so detailed and professional and she has a genuine caring nature. She has never pressured me into any decisions along the way. She’s always been on hand to give honest and realistic advice, ensuring you’ve the facts you need before making your decision.

I completed yesterday and the quality of my home is fantastic. It’s finished off wonderfully, looks and feels like a superior quality home. I’ve been kept up to date with progress throughout the process and it’s been a surprisingly stressless experience. Liam has been super helpful, answering questions and helping with the little things that make all the difference. The whole team is exceptional.

I’m so glad Paula kept me in mind- it was meant to be! Thank you Duchy, but please pass my thanks onto Paula for all her help and kindness. You’ve a diamond at The Meadows who really values her customers!

What a great start to the process of buying our new home. The site is so well planned and the house looks so stylish but is so practical for everyday living. The staff suit the site. Michelle and Ryan have been absolutely great with us. They are guiding us through the process with full professionalism and empathy in what is always a great stress. The have answered all questions and are helping us through the process above what you would normally expect. Can’t thank them enough, for making it as stress free as possible. It has definitely got off to a good start . Thank you so much , we appreciate it.

Christine is absolutely brilliant so far so good. So easy and comfortable and times and appointments perfect.

We first contacted Duchy Homes when our interest in the Scholar's Gate development became a little more serious than swiping through Rightmove images.
Our email was quickly picked up and Michelle responded with a telephone call, and right from the onset, it was clear she was an honest broker and an encyclopedia of information regarding the company, the houses and most importantly the local area surrounding the development site.
Michelle answered all our questions, and there were many.
Although there was no showhome of the type we were interested in, at Scholar's Gate, Michelle informed us of where one was available and met us there to show us around and even made us a wonderful cup of coffee 😀
I thoroughly recommend Michelle and enjoyed her answers to my many questions.

Christine could not have been more helpful, she has been amazing and managed to secure us our dream home.

Our experience with Duchy Homes, from the first encounter with Christine at the Hartlepool sales office, to the day of key exchange, have been nothing but positive.
Not only were we given guidance throughout the process when buying our forever home, Christine couldn’t have done anymore for us and helped us to secure the biggest financial achievement of our lives!
The days following our move have been stressful, but the site guys have been great, with both of the site managers introducing themselves and coming into our home to sort out a few bits and pieces.
It makes such a difference having the support of the site guys while settling in, and knowing they are happy to help if needed.
The finish of this property is incredible, from the beautiful brick work, to the internal finishings.
Thank you to Duchy for creating our forever home. We love it!

Michelle, was fantastic throughout the whole experience. Really put us both at ease, and made us feel at home right at the beginning.
Michelle clearly was experienced, knew her stuff and could guide us confidently in the right direction. A perfect experience for first time buyers.

After 2 years my kitchen cupboards have blown and my radiator is leaking and customer service won’t do anything because my 2 year warrenty has just ran out
Funny that
Customer service team are rude especially Linda

The buying process was fantastic and very professional. However the customer service is absolutely shocking. We are still waiting for snags to be rectified a year after purchasing the property!

Our shared driveway is sinking due to incorrect preparation of the ground prior to block paving. The kitchen extractor fan supplied was pathetic and took a year to replace however we are still waiting on the corresponding kitchen unit to be replaced as part of the repair.

Overall the fit and finish of the house is what you would expect for the price but the customer service team need replacing as they are useless!

Purchased a 3 story town house at The Meadows Sunderland in June 2024. From the initial greeting by Paula the sales consultant to the excellent help and servive provided by Liam the site manager, I could not be happier. The spec and standard of the property is first class. Both Paula and Liam are an absolute credit to Duchy homes and I would not hesitate to recommend.

Avoid like the plague! Too many issues to write about. Back garden with water-logging and teletubby humps, patio covered in cement, driveway damaged by contractors, leaking showers, missing carbon monoxide detector. Friends car got hit by a roadworks van. Will this ever end..Dutchy and NHBc not taking any responsibility so going legal.

Recently moved into our dream home Centurion Walk in Micklefield. We have had a few minor and other issues but nothing that could not be corrected. That's when it comes down to good site Managers. The two we have are Harvey and Luke and they will go above and beyond to make sure things are put right. You may be thinking well that should not be happening but these things do unfortunately and this is our second new build but this house is on another level.
Great communication from start to finish on our purchase and very happy indeed.

House purchase Woodland Manor Wynyard

June 23

I want to thank the Duchy team for providing us with our lovely home .

We want to compliment the team from sales to site staff for their amazing work , quality craftsmanship & service that we have received from reservation to after care of move in date.

Key qualities that stand out are as follows:

Trusted reputation of an award winning builder ( all external tradesman that we have had in our home have commented on the quality of the property & design) .

The build was on time & site visits were handled professionally & were very informative.

Ease of regular communication has been excellent throughout all questions were speedily answered and key updates were provided.

Commitment to customer service has been second to none.

The build specifications & extras purchased met the set out standards & were to a very high specification.

All of the few/ very minor snags were addressed quickly & effectively.

A special mention for Christine, Sales , Gary Site Manager we wouldn’t know what we would have done without them friendly, efficient & effective great customer service & very knowledgeable & supportive throughout.

Praise for the full team for a positive experience with a quality home at the end of the journey.

Highly recommend & would purchase again from this builder.

The Potts family

Duchy provide a great sales experience but that seems to be where the good service ends. We could not fault Gabby who helped us through the buying process, however once you've purchased the property and moved in, Duchy homes have no desire to sort any major problems out what so ever, despite the site management team offering assurances that they will be on hand to fix any niggle that you may come across.

The after sales customer service comprises of a lady called Linda who has no clue on any of your matters, even though Linda is the only person answering all of your calls and taking all of the information about any issue you may have. Any time you call after logging a problem, the standard response you receive is that the issue is with either the site manager or another team in Duchy. You are simply ignored. When you ask for updates, you do not get them and have to constantly hound before you get any form of acknowledgement, let alone any form of update. Their communication is the worst we have ever encountered when dealing with a company.

We paid £400k for a property with a sunken garage, that early on we noticed leaks. Our garage leaks to the point where puddles form and the Duchy response is "garages are designed as a store for a car so as such are not designed to be watertight and therefore items stored could be damaged by moisture, leading to mildew and mould". Absolutely disgraceful. Apparently according to Duchy, having a river in your garage is a feature!!!

After many months of trying to get remedial work carried out our complaint was escalated to Paul Moran (Head of Customer Service), who surprise surprise also fails to respond, even in accordance to their own complaints procedure. This is one example of many problems we have come across since moving in.

We have been left feeling as though it is us against Duchy in getting a number of problems fixed and have simply had enough. A claim is now being made with the NHBC as we feel that Duchy are not wanting to resolve our issue to a satisfactory level, more than likely due to a costing issue.

There are many other reviews that we have since read all echoing the same message that Duchy do not care once they have your money. Had we been wise enough to read reviews before purchasing our property we would have seriously thought twice about buying from Duchy. I hope others read this review and consider it when thinking about buying from Duchy.

Avoid. Awful customer service. They don’t attend to issues in a timely manor. The Site Manager doesn’t seem bothered either. Customer services when you call provides excuse after excuse. More attention needs to be given to the after care they provide.

Having never bought a new build off-plan before, it was wonderful to be kept up to date regularly on the build progress. From foundations to completion, the service received from the sales team was second to none. They were able to explain the whole process without complication and were frequently in touch with my solicitor to keep tabs on all legal matters, which ultimately helped reduce any stress I had.

As my reserved plot was the first of this type of property, I was impressed by the visual tools available inside the marketing suite which made the whole buying process easier than expected. I was able to get an idea of what the inside of my new home would look like without needing to travel to another site.

Overall, I'm very impressed with the quality of my new home and whilst minor snags have occurred as expected on all new builds, I can only prise both the customer service team and those on site for their professionalism for rectifying all issues quickly.