Don't subscribe! Majority of discounts don't work or are simply given in-store without anything from Totum. Other discounts are available everywhere else for free! I got 3 year subscription and wanted... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I signed up for a totum professional card at £34.99 for 3 years. Wish i hadn't bothered. The majority of the offers are either not offers at all e.g. it advertises 25% off for totum members, when i... Se mer
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I’ve gotten quite a few good discounts with TOTUM and looking back at my first few weeks after signing up, I had some issues with registration but their support team was supper friendly and fast regar... Se mer
Företaget har svarat
Great set of products included within the membership. I love the cashback card which offers both great supermarket discounts in a number stores as well as some major savings in Boots/Primark et... Se mer
Företaget har svarat
Företagsinformation
- Kupongtjänster
- Cashback-leverantör
- Marknadsföringsbyrå
- Media- och marknadsföringsbyrå
- Online-marknadsplats
Skrivet av företaget
Welcome to TOTUM, where we believe in incredible benefits to enhance your lifestyle. TOTUM is available to a huge range of learners from all walks of life! Students, professionals and apprentices can not only save with over 400 top UK brands, they can grab huge TOTUM+ benefits like TOTUM Age ID, Food & drink offers, worldwide discounts and more! Whether you're studying or at university, completing an apprenticeship, are a recent graduate, are a member of one of 100's of eligible professional organisations, you can benefit from TOTUM today!
Kontaktuppgifter
24 Hood St, M4 6WX, Manchester, Storbritannien
- help@totum.com
- totum.com
2,8
Medel
2 tn omdömen
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Ridiculously lengthy and still doesn’t…
Ridiculously lengthy and still doesn’t work but happily took my money
28 januari 2026
Svar från TOTUM
Thanks for taking the time to leave your feedback. I'm sorry to hear about your dissatisfaction with the registration process.
It looks like your TOTUM+ account was registered immediately following your application.
Your TOTUM Cashback card details were sent to you within 2 days, and you still need to log in to activate the card so your £10 activation top-up can be loaded, please see this FAQ: https://help.totum.com/support/solutions/articles/47001252805-how-do-i-register-my-totum-cashback-account-
If there is anything we can help with to ensure you are set up and using your membership, please let us know at help@totum.com
Svar från TOTUM
Thank you so much for your lovely feedback! We’re delighted to hear you had a really good experience with our customer service team. We’ll be sure to share your kind words and the good news with the CS Team.
Great Member Support Team
Member for a number of years and always interesting offers and discounts. Had to amend my membership details recently and received excellent support from Ankita in their customer support team. A++ support - fast and efficient. Highly recommend!
31 mars 2026
Omdöme utan inbjudan
Svar från TOTUM
Thank you so much for your lovely feedback! We’re delighted to hear you had a really good experience with our customer service team. We’ll be sure to share your kind words and the good news with the CS Team.
Great helpful staff
The digital support helper named Lakshmi, and her colleagues were very polite and efficient in getting my records sorted quickly. I had multiple enquiries and each time they were very patient and helpful.
25 mars 2026
Omdöme utan inbjudan
Svar från TOTUM
Thank you so much for your lovely feedback! We’re delighted to hear you had a really good experience with our customer service team. We’ll be sure to share your kind words and the good news with the CS Team.
WASTE OF MONEY!
I signed up for a totum professional card at £34.99 for 3 years. Wish i hadn't bothered. The majority of the offers are either not offers at all e.g. it advertises 25% off for totum members, when in fact the store just has a general sale on (for everyone irrespective of whether you have a totum card), is for students only, so you have to show a student id (which you don't need a totum card for) and would be able to access with a student card only. The majority of the offers are actuality just adverts for different places. I had assumed it was similar the old NUS card for students. It's definitely not. Feel stupid for ordering it. Don't make the same mistake as me!!!!
19 mars 2026
Omdöme utan inbjudan
Svar från TOTUM
Thanks for taking the time to share your feedback — and I’m really sorry your experience with TOTUM Professional hasn’t met expectations.
Our aim is to bring you the best and widest range of savings: a mix of exclusive TOTUM offers plus the strongest offers more widely available from brand partners - so if there’s a great price out there, you’ll see it in one place.
There are plenty of discounts available with your membership. Here are a few examples from our trending offers:
- https://totum.com/discount/expedia/offer
- https://totum.com/discount/samsung
- https://totum.com/discount/hotels-com/offer
- https://totum.com/discount/asos/10-offer
- https://totum.com/discount/schuh/10-offer
We’re adding new exclusive offers regularly, so it’s worth checking back often. And don’t miss your TOTUM Cashback benefits with retailers such as Sainsbury’s, Asda, IKEA, Argos, and B&Q.
If there are specific brands or categories you expected to see,
please let us know — feedback like this helps us improve what we bring to members. We’re here to help.
Don't subscribe
Don't subscribe! Majority of discounts don't work or are simply given in-store without anything from Totum. Other discounts are available everywhere else for free! I got 3 year subscription and wanted to cancel it instantly, but you cannot. Don't make the same mistake I did, just get Unidays or Student Beans for free and enjoy way more discounts and a provider which actually exist.
15 mars 2026
Omdöme utan inbjudan
Svar från TOTUM
Thanks for taking the time to share your feedback — and I’m really sorry your experience with TOTUM Professional hasn’t met expectations.
Our aim is to bring you the best and widest range of savings: a mix of exclusive TOTUM offers plus the strongest offers more widely available from brand partners - so if there’s a great price out there, you’ll see it in one place.
There are plenty of discounts available with your membership. Here are a few examples from our trending offers:
- https://totum.com/discount/expedia/offer
- https://totum.com/discount/samsung
- https://totum.com/discount/hotels-com/offer
- https://totum.com/discount/asos/10-offer
- https://totum.com/discount/schuh/10-offer
We’re adding new exclusive offers regularly, so it’s worth checking back often. And don’t miss your TOTUM Cashback benefits with retailers such as Sainsbury’s, Asda, IKEA, Argos, and B&Q.
If there are specific brands or categories you expected to see,
please let us know — feedback like this helps us improve what we bring to members. We’re here to help.
Terrible customer service
Terrible customer service. Rude and unhelpful staff make having a totum card an unpleasant experience.
19 januari 2026
Omdöme utan inbjudan
Svar från TOTUM
I'm really sorry to hear about your experience — that’s certainly not what we want for any of our members. I’ve checked our support system but haven’t been able to locate any tickets under your name within the past year.
I’d really like the chance to look into this properly for you. If you could email the details to help@totum.com and request that it’s escalated to the department manager, I will personally review your case and make sure it gets the attention it deserves.
Thanks for giving us the opportunity to put this right — I’m confident we can turn this around for you.
Svar från TOTUM
Thanks so much for taking the time to leave us a positive review! We're really glad to hear you're enjoying your TOTUM membership. If there’s ever anything we can help with, just let us know — we're always here to support you.
When I used card in the shop they had…put a member number not good
When I used card in the shop they had to put a long ( many numbered) for discount absolutely not comfortable and very annoying
Sorry tell the truth
Xx
23 oktober 2025
Svar från TOTUM
Hi there, and thanks for your feedback. Our current offers should not require you to manually enter your card number, so it sounds like there may have been some confusion in store. If you contact our support team (https://help.totum.com/support/tickets/new), we’ll be happy to look into this for you and confirm the correct way to redeem the offer.
In the meantime, you can find a step‑by‑step guide on how to redeem TOTUM offers here:
https://help.totum.com/support/solutions/articles/47001231389-how-do-i-redeem-totum-offers-
I’ve gotten quite a few good discounts…
I’ve gotten quite a few good discounts with TOTUM and looking back at my first few weeks after signing up, I had some issues with registration but their support team was supper friendly and fast regardless of the bank holidays. Most issues were resolved within the space of 2 days max each time I had a query. I got the PASS card and the cashback card too. It’s very beneficial for me as I shop mostly at Asda, boots and Superdrug. I’ve seen some Tesco discounts too and considering trying them out. Lovely experience so far.
29 december 2025
Omdöme utan inbjudan
Svar från TOTUM
Thank you so much for taking the time to share your experience! We're super happy to hear that you’ve been enjoying a great range of discounts with TOTUM, and it’s fantastic that our team was able to support you quickly — even over the bank holidays. We know how frustrating registration issues can be, so it's great to hear everything was resolved smoothly.
It’s also wonderful to know you’re getting value from your PASS ID and TOTUM Cashback card, especially with your regular shops at Asda, Boots and Superdrug.
We really appreciate your kind words and are thrilled you’re having such a lovely experience so far. If you ever need anything, we’re always here to help.
Fantastic Support
I was having difficulties completing the application process as I am recovering from illness. The TOTUM Team gave me excellent help in successfully applying for a TOTUM Pass.
4 december 2025
Omdöme utan inbjudan
Svar från TOTUM
Thank you so much for sharing your experience!
We’re delighted to hear that our team was able to support you through the application process, especially during your recovery. Your perseverance is inspiring, and we’re thrilled you now have your TOTUM+ with PASS ID. If you ever need further assistance, we’re always here to help. Wishing you continued good health and enjoyment of your membership!
I wish i had read the reviews before…
I wish i had read the reviews before signing up to the cashback card. I find no value in having to pre load the card with money, to spend in a specific shop, to then have to put money on to the card again in order to receive the very little cashback you get. I also see after signing up that to stop having the card you have to pay to stop it. So it came 'free' as part of having a student card, but there is a penalty to not be joined at the end of it. Seems a bit deceitful to me.
22 september 2025
Svar från TOTUM
Thank you for taking the time to share your feedback—we really appreciate it. We’re sorry to hear that the cashback card didn’t meet your expectations. By topping up funds and generating cashback in the same account, we are able to speed up cashback generation and tracking. Also, just to clarify, there is no fee to stop using the card. If you’d like to cancel it, simply reach out to our support team, and they’ll take care of everything for you, free of charge. We value your honesty and will continue working to make our services as transparent and beneficial as possible. If you have any other questions or need assistance, we’re always here to help!
A total, shameless scam
I signed up to a 3-year TOTUM card solely because it came with 3 years' worth of Tastecard. Never used TOTUM for anything else, as each time I tried, a better discount came up through another platform I use.
Less than a year later, my Tastecard was cancelled without a warning, as I found out when trying to use it to settle a restaurant bill (imagine the frustration and added cost!). I contacted TOTUM who took a week to look into it only to tell me that this was because their partnership with Tastecard had ended. As soon as I requested a refund, stating that I was no longer getting what I had been sold, I was GHOSTED by TOTUM's customer service despite sending chasers.
I then tried raising a chargeback claim, but my bank said that TOTUM refused a refund and that MasterCard can only escalate claims within 120 days of payment (convenient, isn't it, TOTUM?).
So in short, I was clearly lured into paying for 3 years upfront by making the offer attractive enough, and then the benefits were withdrawn. It's not my problem, dear TOTUM, that you didn't extend your partnership with Tastecard. If you sold me 3-year access to both TOTUM and Tastecard, I expect to receive both. The TOTUM card was advertised as coming with a Tastecard when I signed up and you HAPPILY TOOK MY MONEY for 3 YEARS, but I received NEITHER a 3-year Tastecard NOR my money back.
I just wish I read the reviews before signing up. This is not how business should be done. TOTUM have zero respect for their customers and will not even honour you with a response if you ask for a justified refund.
Update: it turns out I'm not the only one - just Google "totum Tastecard", there are plenty of other customers in this position!!!! Unbelievable!!!!!
18 november 2025
Omdöme utan inbjudan
Great range of offers for UK
Great range of offers for UK, somewhat less for overseas online students like myself - possibly understandable, still regrettable.
20 november 2024
Svar från TOTUM
Thanks for your feedback! TOTUM are a UK meembership offer platform, but we also partner with ISIC to provide International offers to students registered with us. I can see your membership included ISIC, and if you were to renew you would receive another 12 month ISIC card as part of your TOTUM+ membership. See here for info: https://totum.com/international-student-discounts
Non existent customer service - how can this be??
My daughter applied for an ID card and has received an email simply saying "unfortunately your application for a TOTUM ID has not been successful", despite paying, providing her passport for ID, all of the details of her college and the photo that is used on her college card. There is no phone number, email address or any way that we can follow this up. My daughter has tried to submit a ticket and received an error message. How is this an acceptable way to operate???
3 november 2025
Omdöme utan inbjudan
Svar från TOTUM
Thanks for your feedback, we're sorry to hear you've had trouble getting in touch. If anything is left unresolved, please let us know at help@totum.com, and we'd be happy to assist.
We include a chat widget on every page of our website. If an answer can't be found, you can choose to connect with an agent.
We also include a 'Contact TOTUM' option in the footer of our website, here you can be directed to our helpdesk https://help.totum.com/support/home where a support ticket can be submitted. We also include a FAQ with all contact options https://help.totum.com/support/solutions/articles/47001123414-how-do-i-contact-totum-
We look forward to hearing from you, best wishes, Team TOTUM
Svar från TOTUM
Thanks for the lovely feedback, supporting students is at the heart of what we do!
Svar från TOTUM
Thank you so much for your kind words! We're thrilled to hear you enjoyed our discounts and had a great experience with us!
Easy to set up and use but not many discounts
Have used TOTUM several times for a professional body member card and have found the process easy. There aren’t a really wide range of offers available for the membership price paid but I have been able to save some money using my TOTUM membership
18 januari 2025
They gave me a faulty QR code to…
They gave me a faulty QR code to activate my card which cost me money and despite admitting it was their fault, offered me no compensation or help to rectify it. The offers with companies are often only valid if you are a first time customer (which are often the normal offer for every first time customer anyway). Some offers are only for people aged under 25 (rail discounts). Lots of offers are only if you spend say a minimum of £40 so no good for small orders. Offers expire so they may be valid 1 day but gone the next. Not a wide choice of regular shops accept it. They advertise businesses that don’t even accept the card. I’ve not even managed to use it yet! Really wish I’d read the reviews first, I honestly didn’t think I’d need to with something that is supposed to save me money. Same as everyone else, they have stopped replying to my emails. Absolute scam and until they respond I will make sure nobody else at my organisation takes out this card either.
Update: TOTUM have now given me a full refund as per their review promise below.
12 oktober 2025
Omdöme utan inbjudan
Svar från TOTUM
Thank you for taking the time to share your feedback.
Unfortunately, the organisation that originally generated our QR code began including third-party links, which led to a separate service being signed up for through one of those external providers. We’ve since updated our QR code and ended our relationship with that organisation to prevent this from happening again.
As the service you signed up for was with a separate company, we weren’t able to cancel it on your behalf. Cancellation needed to be requested directly from that provider.
To help resolve the issue and acknowledge the inconvenience caused, we’ve refunded the fee you paid to register with TOTUM. You’ll still be able to enjoy your membership for the full duration originally purchased, and we hope this goes some way toward compensating for the financial impact you experienced.
If you need any further assistance, please don’t hesitate to email help@totum.com and request that your support ticket be escalated to the department manager for review.
Our offers are updated regularly, with many retailers releasing new deals weekly. In addition to these limited-time offers, we also have long-standing discounts available from a wide range of partners. Here are just a few examples:
https://totum.com/discount/amazon/prime-offer
https://totum.com/discount/boots/offer
https://totum.com/discount/halfords/7-offer
https://totum.com/discount/apple-store-online/offer-mac
https://totum.com/discount/the-gym-group/offer25
https://totum.com/discount/cineworld/offers
We hope you’ll find offers that better suit your needs, and we truly appreciate your patience and understanding.
All the best,
Team TOTUM
Do not fall for these fraudsters...!
I purchased a Totum with PASS ID + ISIC + Cashback cards for my son and paid £36.98 in total including £5.99 for special delivery service. Waited 7 days, received a bog standard Totum card with economy delivery. Then paid an extra £3.99 for the Totum Cashback Card (provided by Pluxee UK) and again received nothing. I asked for my money back, but was ignored. I am now going through my credit card company and trying to get a chargeback because of Totum's and Pluxee UK's fraudulent activities.
9 oktober 2025
Omdöme utan inbjudan
Svar från TOTUM
Thank you for taking the time to share your feedback. I'm really sorry to hear about your experience, and I’ve reviewed the support ticket you raised with us. I’d like to clarify a few points below:
PASS ID: It appears you chose to cancel the PASS ID verification via the TOTUM app, which resulted in a TOTUM+ card being printed without ID. If you would still like to receive PASS ID, please reply to your support ticket and we’ll be happy to offer another opportunity to verify your details.
TOTUM Cashback: We sent you a voucher code for free access to TOTUM Cashback, but it seems you missed entering the code and paid £3.99 in error. That fee has already been refunded. Our cashback partner, Pluxee, has contacted you regarding verification for your cashback account. If you haven’t responded to their email yet, you can reach them directly here: https://help.totum.com/support/solutions/articles/47001261352-how-do-i-contact-totum-cashback-support-
Refund for PASS ID: PASS ID is included free of charge with all TOTUM+ cards. As such, if a customer chooses not to use it, no refund is applicable.
I understand you’ve now raised a dispute with your bank. If you no longer wish to keep your TOTUM+ membership, we can process a refund. To do so, please reply to your original support ticket and attach a photo of your TOTUM+ card cut into quarters. Once received, we’ll proceed with the refund.
Thank you again for your feedback, and we’re here to help if you need further assistance.
Best regards,
Team TOTUM
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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