Giftcloud Omdömen 3 007

Owed a voucher from them. Waited 120 days as instructed and then submit a claim to ask where it was. Given the line that they'll respond in 48 hours. That was 3 weeks ago. They ignore emails to the only address I've been able to find. Their FAQs only tell you to submit another claim. Appalling. It feels like a case of false advertising and they are just hoping their 'customers' get bored chasing them.

I signed up to Vodafone broadband with a £150 gift card offer in November 2025. After the 120 days had elapsed I enquired regarding my missing gift card (ticket 640241) but received no response. I have made 2 further attempts since but still nothing. Really poor service. Will raise with Vodafone now as this is totally unacceptable.

I should have received my £25 TSB Amazon voucher by 22 March, yet despite raising a ticket with the company, I have been fobbed off with the excuse ‘we’re really busy and hope to get back to you in 48 hours’. That was over 3 weeks ago. Totally untrustworthy . I completed everything that was asked of me yet Giftcloud have let me down. Bitterly disappointed. PLEASE redeem yourselves and send me my voucher.

Following on from my previous review - The automated reply seems to be a lie. More than 24 hours have passed and still no gift card received. Received emails since to say it will be there within 24 hours after carphone warehouse confirming my purchase but still nothing. Does anyone ever get their giftcards or is it just a scam?? Just to add my order was placed 81 days ago via blue light offer as I am a NHS worker!!!

Still waiting on a £150 Gift Cloud card from a Vodafone WiFi transfer and getting nowhere.

It’s now been over 120 days. I emailed over a week ago and all I’ve had back is an automated reply with ticket number 645593 — nothing since.

Can someone please contact me?

Is Giftcloud a scam?

I've made repeated attempts to make contact, and had nothing beyond the automated "we will respond within 48 hours" message in reply.

I want my £120 voucher for signing up to Vodafone!

Was supposed to receive a £150 voucher, it didn't arrive. Completed the form on Giftcloud's website and received an automated confirmation but nothing else.

⚠️ BEWARE – Potential Scam & Data Theft

I strongly advise caution with this company.

The process starts with an email claiming you’ve been awarded a gift card. You’re then directed to a website to “redeem” it, where they collect your name, email, and mobile number.

Next, they claim your application is taking longer than expected and ask you to check your email. You then receive another message ( from “RewardsPass”) prompting you to claim Mastercard gift cards.

At this stage, they request highly sensitive personal information, including:

* Date of birth
* Home address
* A “secret word” (often used for security verification)

This is where it becomes extremely concerning.

this information is then used fraudulently including opening mobile contracts or virtual credit accounts in your name. I strongly recommend checking your credit file if you’ve engaged with them.

I have reported this activity to relevant authorities, and investigations appear to be ongoing. However, accountability seems limited, and action so far has been minimal.

Bottom line: do not engage, do not provide personal details, and avoid this entirely.

Wrote a review on April 10th, as I still haven't received my £150 gift card for signing up to Vodafone Broadband. They replied on here, saying I would get my voucher within 24hrs. Well... here we are 72hrs later... still nothing. Tried contacting directly... still no reply. Feel fobbed off on here, just to placate the situation, but still not fixed!

I applied in November 2025 for a TSB account, a a promotion was on to receive a gift voucher from Giftcloud. Waited 3 months, still not received. I have tried emailing Giftcloud customer service 3 times and they just ignore my emails.

If you see an offer of a gift card from Gift Cloud don't bother ordering anything as this company will never send out your reward and the only reply to emails you will get is an automated response saying they are receiving a lot of email surprise surprise. I have sent multiple emails and filled in numerous online claim forms over months and months but never once received a human response. Worst company EVER.

I purchased Vodafone Broadband in December 2025 and through this company was due to receive a £155 gift card after 120 days.

I contacted them on the 30th March and sent an email with a messaged being received advising that they had a two day reply estimate but in busier periods this could take longer.

I left it a couple of weeks to see if anything was communicated and sadly it wasn't and so sent another email, with nothing received in reply and tried contacting them through the website again also, and sadly still nothing received back other than another message saying that an average reply takes two days etc.

Overall this has been a very disappointing experience with the company, the two ticket numbers I have as reference are 642923 and 646542. Seeing the other reviews I sadly think this is a common experience.

Overall I'm very disappointed about this whole experience.

Still waiting for an £80 Amazon voucher after a purchase from Carphone Warehouse. Tried to contact support, been nearly a whole month, still no response.
This direct mis-selling and false advertising is definitely a breach of consumer law.
Absolutely shocking.

No voucher received. I waited the max window of 120d, I spent some time filling in the form online to submit a claim.

Ticket number 644597.

No reply after 10 days. Poor business. They are also making the lead provider look bad too.

Abysmal, lack of communication from Giftcloud. I have emailed more than once regarding a £25 voucher for opening a TSB account. No response, and seemingly no way to contact them.

Received my Vodafone Broadband 125 pounds gift card. Had some problem due to adBlock app but all resolved.

I signed up to Vodafone Broadband in November 2025 and was promised a £130 gift card. I contacted them after the 120 day wait. I have raised tickets and sent emails, the only two advertised methods of contact, and have been ignored.

I can see I am not alone. This goes beyond incompetence, and can only be deliberate. At the least it is mis selling, but smells like fraud.

You have 1 day to contact me and rectify, after which I will escalate to the Financial Ombudsman Service, who I hope open an investigation into how GiftCloud is being led.

Along with many others I signed up for Vodaphone Broadband in November 2025 via moneysavingexpert and was due to reciev a voucher within 120 days. It is now well past this date and my email follow ups have been ignored. Ticket number 644312. You shouldn't have to resort to shaming on a review site to get something you were promised from the outset. I'd suggest MSE give this company a wide berth in future.

Very Dissapointed, I’m fed up of sending tickets over email to redeem the £155.00 gift card as promised when I correctly took a broadband contract through the right process, more than 120 days have passed since installation and it’s stressing me out. It has been multiple attempts, and weeks since I’ve enquired. I’ve checked junk folders, the lot! Seems to be an issue for many, feels like a scam..

Emailed about my voucher from signing up to vodaphone broadband should have received a £135 voucher have submitted tickets had auto reply saying be in touch with 48 hours and all come back as solved but not a single response or solution from them!! Don't bother using just scamming people ticket number 640833