DSW Shoe Warehouse Omdömen 613

31-10-3025
Twee paar hele mooie Schoenen gekocht bij #DSW voor 160 dollars. Helaas stuurt DSW niet rechtstreeks naar NL maar via Myus. Daar zijn ze ook aangekomen.
Myus is niet echt buitenlandvriendelijk en schreef: ik had het verkeerde adres ingevuld en daardoor waren er extra kosten (terwijl dsw gratis verzend) vervolgens rekenen zij 48 dollar voor NL belasting en nog eens 48 dollar voor het verzenden. Daarnaast kun je ook nog 7,50 dollar betalen voor extra verzekering. Dus voor t verzenden 96 USA dollars! Voor mij 88 euro! 1 paar schoenen was nog goedkoper! Bovendien rekent Nederland helemaal geen 33,33% belasting over gekochte goederen!!! Helaas had ik al besteld bij dsw anders was ik nooit met Myus in zee gegaan en had geen schoenen besteld bij DSW. Dus Nederlanders LET OP als je schoenen besteld via DSW zij laten deze vervoerder versturen!!! Erg dure schoenen zo!!!
Voor mij Nooit weer!!!!
3-11-25 komt het pakket aan bij de NL douane: of ik nogmaals 48 euro invoerrechten wil betalen???!!!
Hoe dan???!!!
Heb ik 136€ betaald om 2 paar schoenen naar NL te laten komen!
14 nov, uiteindelijk na heel veel heen en weer gemaild de belasting van muys terug gekregen. Kreeg ik de schoenen: de verkeerde… dit werd netjes door DSW opgelost daarom 4 sterren.

I called customer service to get a return authorization since the shoes did not fit according to their size charts. The customer service rep did not speak good English and I didn't understand a word they were saying. I will never order from them again!

I have not received my item. I contacted customer service and was told its lost in shipment. They made replacement order was told they cannot expedite even though I waited so long . then they cancelled my order said it is not in stock. And they placed my order again was told it would arrive by the end of the week . I called again to confirm and was told they probably meant the end of the next week. i decided to just cancel and buy elsewhere because I needed it already but they can't cancel my order and if I need a refund I will have to make a return. In short a big hassle with nothing to show for it

Always have great prices and lots of selections to choose from if you’re looking to dress up. Not enough sneaker choices

Definitely not the greatest experience. I ordered online got 4 pairs of shoes, and one of the shoes are two different colors. It's sad that no one check the shoes prior to send the product out. I definitely won't be shopping here again.

This review is for the 803 Goucher Blvd Space 104, Baltimore, MD 21286 location. I was greeted when I entered the business which was nice. The mens sandals were not well organized. They weren't all in the same area. I almost left without purchasing anything. No assistance was offered by a store employee.On my way out I saw what I was looking for though. I mentioned to the person at the front door (maybe the manager) the situation but didnt get any response. The Hunt Valley store is nicer and more organized.

So I ordered a pair of white Clark womens sandals and received them tried them on put them in my suitcase and went to put them on and noticed they were worn the front had wear marks and the bottom is black worn took pictures I didn't think buying new shoes I have to check the bottoms how can you sell new shoes that someone used

Ordered shoes online, they came in the wrong size, they apologized and resent the shoes, and guess what, they came in the wrong size again! Now they're saying to get a refund I have to take my time to return both pairs. Stay away!

I ordered a pair of boots to wear at a themed event. I received a preciously opened and torn box with boots inside which obviously had been returned. There was no paper inside the box and a sticker had been removed from one boot. They promised a new pair would be sent but the order was canceled and I was not notified until I emailed back. I was then told the order had been canceled because the department did not support expedited shipping. I will never shop at DSW again.

Do not order shoes from DSW online. I ordered 2 pairs of shoes online from DSW costing close to $150. A few days later I received an email stating they had been delivered. I opened my front door expecting to see a package, nothing. I decided to check the tracking and it was supposedly delivered to my address, but it didn't state exactly where as I live in a 23 floor apartment building. I checked our package room, by the mailboxes, and with Security. No package to be found. When I contacted customer service to inquire about what happened, the only response I received was that they would send a new order or give me a refund. There was no explanation for what happened to my order, no offer to trace the supposed delivery, nothing. I will not be ordering from them again as I do not trust their shipping process!

I never buy from DSW so the one time I decide to buy a pair of sneakers they didn’t have my size in store so I ordered my size in store to have them delivered however DSW sent me a used pair of sneakers how disgusting. I was pissed and in total shock that a company would send used sneakers to customers such a dishonest company and once I receive hopefully my brand new shoe that should have been sent originally I will never ever purchase anything from DSW.

A Disappointing Experience with DSW’s Return Policy
I recently purchased a pair of sneakers from DSW that I liked but found uncomfortable upon arrival. After deciding to return them and purchase a more supportive pair for my feet, I went to initiate the return process—only to discover that returns are not free. DSW charges $8.50 for the return label, which was quite a surprise to me.
Before buying the sneakers, I specifically checked if DSW offered free returns because I dislike keeping items I don’t use, especially with my habit of frequent online shopping. Often, online purchases don’t match expectations, and free returns are a key factor for convenience. While DSW does offer free returns to its physical stores, I shopped online precisely because I didn’t want to visit a store. If I had the time or means to go to a store, I wouldn’t have placed an online order—I would have tried the shoes in-store. DSW’s misleading "free returns" policy feels unfair, as it forces customers to either pay for a return or make an inconvenient trip to a physical location. It sends the message: "We’ll make things convenient for you when you’re buying, but we don’t care about convenience when it’s time to return your purchase."

Don’t buy hiking shoes through them to save $40. Worst idea. Really you aren’t saving money, you’re paying an up charge on cheaply made products. The trail shoes I bought started to break down within 90 days, just slightly after the 60 day return policy and they won’t return defective merchandise if it’s been worn after the time lapse. It’s hilarious because I’ve spent 2 summers wearing a $5 pair of SHEIN sandals with no problem. DSW sells garbage.

I should have spent the money at REI.

Extremely Disappointing Experience

I had a very frustrating experience with DSW. I purchased two $100 gift cards based on their advertised promotion, which promised a $25 bonus for each $100 gift card. However, I never received the bonus until I reached out to customer service. Even then, instead of the $50 I was entitled to, they only provided $25.

To make things worse, while trying to resolve the issue, customer service agents kept disconnecting the chat without any notice. This kind of treatment feels misleading and dishonest. I didn’t expect such poor service and lack of transparency from an established brand like DSW. Very disappointing!

I had multiple transactions, coupons or rewards and there was a line and she had to work alone. She was very professional, courteous and her name is Liana. I cannot believe that people don't adore this store. I am a VIP, I always get compliments on my shoes and I have a lot all from DSW. I should just wear a sign they're from DSW so I don't have to keep repeating myself :-)

can someone tell me where in the price match policy it says the same item at another retailer can't be on sale to be price matched. All I can find it says in the policy is if an item is found for sale by a competitor at a lower advertised price it would gladly be matched.

This is the second time I received dirty, disgusting used shoes in a busted up box when ordering online. These shoes have dirt on the bottom and some kind of animal fur. The box was busted up and there was no traditional packing paper or shoe stuffers. Now I get to drive 30 minutes out of my way to ship them back.

I spent days going from shoe store to shoe store looking for sneakers that properly fit me feet and didn't cost as much as a new car. Just kidding, but sneakers are expensive.

I wont order shoes online any more since packages go missing and returns can be complicated and difficult. I went to DSW at Union Square in Manhattan. I was not expecting much but found the perfect shoes within 15 minutes, put them on and went to check out. I couldn't install their app for some reason but the sales person was able to add me with. no problem and I got $5.00 off.

All in all, shopping here was an excellent non fussy shopping experience. Best part? No waiting half an hour for a sales person to tell me that they didn't have my size,

I LOVE this company!!! You can stack discounts on top of rewards and rewards on top of rewards. After my birthday reward, VIP reward and 30% discount, I got a pair of Keds for $7 including taxes and free shipping to my house! The best part is, I could return them hassle free at any store. They have a great return policy too. It makes shopping online "worth the risk" of the shoe not fitting. I will be shopping more often here. Stackable rewards/discounts are huge! Most often places you can only use one promo code. And they're Canadian! Thank you Shoe Warehouse!

oooh soooo happy !!!
great big sale !!!