DSW Shoe Warehouse Omdömen 613

They lost my package, I had to email them 17 days after I purchased for them to even tell me that. They said they could send another one and give me 10 dollars off, awesome, but that one was lost too apparently. Refunded my order, they have good customer service which I really appreciate.

Recieved used shoes,sent back got another pair that was used.

Ordered a pair of sandals to be picked up, using 3 $5.00 rewards. Order was cancelled by DSW. My $5 birthday reward has now expired and the other rewards have not yet been reinstated to my account. Online sale is now over.and I have not been able to use my rewards.

Ordered shoes. DSW emailed order was delayed. I said then cancel it. They said cannot be canceled it is in progress. Days later another email still delayed. Called again to cancel. Spoke to a rep giving tons of info and repeated myself because she couldn't get order number right, not paying attention. Transferred me, cut me off. Got overseas India, cannot even understand them. Cut me off after I gave all my information again. Didn't help me. Didn't cancel order. Gave me a Supervisor, same deal, no help! I will refuse delivery. Never shopping here again!!! Worst customer service, can't even speak English! No help whatsoever! Don't buy here! READ REVIEWS BEFORE ORDERING! There is a reason they are rated 1 star!

Worst employee behavior I have come across. Went into the DSW Marlton, NJ store for picking up a last minute gift. Approached an employee for help with a slipper and it seemed like I just forgot to turn in my homework at high school.
Asked if it is available in another version without a platform sole. Employee walks over to another table to pick up a shoe and screams " Is it not the same slipper without a platform sole? " Asked him if I made any mistake asking for help or offended him in any way. Why is he so loud? He says " Have a good day " and walks away.
Asked another lady employee standing next to us for a manager and she identified as one. Asked her why was the other person so rude and shouting ?
Her answer was she did not hear anything with so much going on around. Figured that I should not be stepping into the store again.

Maybe two more years for DSW retail stores to be done for and rightfully so. There is reason to stay home and get everything online. AI bot agents are never rude. Lol

Awful experience!!! Never again, My sweet little 11 year old son has learned the art of Christmas gifting, and insisting on buying me two pairs of my favorite converse sneakers, they came by fed ex, the one pair came in a box so damaged, the flap that closes the box was razored off, the other pair looked like they played hockey with them. They threw the shoes that were white and a pale blue mint color in a shipping bag, when I got the fed ex bag the shoes were damaged dangling all over in this bag, with holes mud and skid marks from being tossed and dragged.
My 11 year old felt like crap because he tried to gift me ans make it special. Writing in to DSW, Joel, offered me a full refund, or a replacement made it sound like its on them and keep the product.... so i chose refund know im getting 30 other dsw employees all saying something different. No wonder there at 1 stars. Rude, Joel was nice but know there not letting me talk to him. Well that was a whopping 122 down the toilet, especially for a little boy who sold his meta quest to buy gifts. They didnt deserve his purchase.

Gross

I have been a DSW customer for several years and recently created an online account. On November 22, I purchased a pair of GO Walk 7 shoes, having previously owned and enjoyed the same style. Although I received confirmation of payment and shipment, the shoes did not arrive the next two weeks. Upon visiting a local DSW store, I was informed that, contrary to the website's notification, the shoes were actually out of stock and had not been shipped. Unfortunately, I was not informed of this discrepancy, and only discovered it by investigating the delay myself. This experience has raised concerns about communication and customer service, as I would have been charged without receiving the product if I had not followed up. Transparency regarding order status is essential for customer trust and satisfaction.

Most horrible experience, customer service is garbage, can't even understand English, let alone sham of free shipping and monthly subscription they trap you in trying to save. Do pay pal to get and then dispute sham fees since they took care of faster than 3 hrs already talking to their customer service with no confirmation of removal of bs subscription. Last pair of shoes I order from them, and I'm on 20 yrs of ordering from shoes.com which they took over.

On-line order. Absolutely horrible experience. DO NOT waste your time. Ordered shoes. They were to be shipped from a store on the other side of the USA. Shipping label created, but shoes were not shipped. After 8 days, further investigation after calling customer service twice is that the store never had the shoes in stock but they failed to let me know. AND they were unable to replace the order with expedited shipping since expedited shipping is only available IF the shoe is available from a nearby store. I could drive to a nearby store. This is a very bad place to attempt getting shoes unless you have weeks to wait. Go somewhere else.

DSW IS A Horrible COMPANY!!! I ordered Uggs on 12/5 and never received them or a tracking number. I called customer service (which was horrible as well) and was told the Uggs were LOST at UPS. I was never notified of the order being lost and if I didn’t call I would’ve been waiting for Uggs that would never arrive!! BUYER BEWARE!!!!!!

On November 27, 2025 I received my order of a pair of New $174.99 Blake McKay Dixon Chukka Boots from DSW. I was immediately alarmed that the shipment was sent from:
DSW Returns
32 Springside Rd
Westampton, NJ 08060
My suspicions were confirmed that although these were new, one of the boots had a large scratch in an obvious area. This was a first time purchase, and the boots were not available in-store. Now I have been notified by DSW that they have received the boots back twice so far, once on December 8th, and "again" on December 11th by separate emails. I would suggest that if they do not have your shoes in-store, you could have a similar experience.

Shoe size filter does not remove unavailable shoes. Useless to shop using the website.

Ordered a pair of clogs online and on the website they look like they had rubber soles but when I received them they were plastic soles and slippery 👎
Dissatisfied with the clogs

I have ordered the wrong size of shoes and I have immediately sent an email, spoke to the online chat and called their phone number.
All I got it was that "once the order is placed, there is nothing we can do about it". They cannot cancel it, they won't change the order to the proper size nor do anything else about it.
I paid for the 2 days expedite shipping and on the phone call they offered to have me ordering the shoes again (obviously paying for it) then they offered the 7 days shipping for free.

They will not solve your problems! Be careful!

Idiots cancelled my order without sending me any notification and kept the money. Had to go thru my bank to get it back. Dont shop with these dummies.

I bought two pairs of heles shoes on Sept 20th for Our trip to Jamaica. We became stranded there due to the Cat 5 Hurricane that nearly took our lives. I fell and damaged my anules, so those shoes we’re never worn. We were only able to get out on a relief plane, 5 days ago and I tried to return those shoes today since I can not use them. They were very dismissive due to their 60 days ago return police with no compasión or understanding of acts of God. I can proof everything, have my receipt and am only asking for a refund, 5 days past their 60 days . This type of disregard for their Club customers is very sad and poor. This is a company no one should feel good about . We lost alot and at least trying to salvaje items we could return, that are new and will never be used. Shame on you! If I get better i will take them to small claims court on principal

Has you sign up for all sorts of things for discounts on your order, then you go to order and everything is "not eligible" for the discount. Complete waste of time.

If I could give DSW a zero I would! Ordered shoes on Nov 8th- Still never shipped on Nov 17th!

Have only shopped here a couple of times. I bought a pair of Dr Martens from the store ( 1 year and 10 days ago but would have only been worn for about 5 months then closeted til now). The sole of one has a large tear on the heel exactly where I would use the right boot to get the left boot off. When I called the store, knowing when I bought them, they said bring them in and the store manager can help out. I went to the store and was treated as if I was crazy bringing back a pair of boots bought just over a year ago. The manager came to discuss and said the store associate on the phone, did what she was trained to do by saying come back with them. She said it IS at her discretion but without even asking me what the issue was and hearing me, she said there was nothing she could do. Dr Martens customer service resolved this issue for me. They considered it a defect and replaced.

They sent used shoes and when I complained in store they wouldn't hear it. They told me to call the number so I did. At least whoever I spoke to on the phone was helpful.