Haven’t had the chance to actually drive the car that I booked yet but had to drop a couple of comments about the customer service during my sign up and booking processes. I encountered a couple of is... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I had completed my verification and profile photo upload via the web portal but it apparently did not go through. Edelyn from the support team promptly reached out to me within a few hours of my regis... Se mer
Företaget har svarat
Tried using Singpass to register for instant verification but your system doesn't work. Had to do it manually and that's so frustrating waiting for your team to verify it. Luckily Edelyn was there to... Se mer
Företaget har svarat
I was having some difficulty with my account verification status on DriveLah. That's when I used the chat function to seek assistance. I was assisted by a few agents, namely Doris, Amber and Trixie. A... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
As a Singapore based startup, Drive lah is a peer-to-peer car sharing platform where you can rent a large variety of cars, always nearby at great value. All trips on Drive lah are insured through our insurance partner - Tokio Marine. The idea is simple: car ownership is expensive in Singapore (per month yet only use the car 5% of the time – cars are mostly parked. With Drive lah you can reduce the cost of ownership by renting it out when you don’t need it in a safe way. Renters can rent those cars when they are not used by their owners at good value. In a fast-growing non-ownership economy where taxi, food, beauty is available on-demand, Drive lah is envisioning to take the lead in distance travel and simplifying car access
Kontaktuppgifter
531A Upper Cross Street, 051531, Singapore, Singapore
- +6531389153
- support@drivelah.sg
- www.drivelah.sg
4,7
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 37 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
First rental experience with drivelah 👍
I made many mistakes during my first rental, and the team was very supportive in helping me resolve my issues.
Jirah was very helpful in helping me end the rental, as well as answering my questions.
Terrence was quick and clear with his responses, so I was able to resolve my issues today.
Thank you drivelah team!
30 november 2025
Omdöme utan inbjudan
Svar från Drive lah
Welcome to the community. Thanks so much for sharing! 😊 We’re glad your first Drive lah experience turned out positive, even with a few bumps along the way. Huge shoutout to Jirah and Terrence for making things smooth and supportive—our team loves hearing this! 🚗✨
Rhea gave me immediate attention and…
Rhea gave me immediate attention and support! Thank you! 👍👍👍👍👍
29 november 2025
Omdöme utan inbjudan
Svar från Drive lah
Five thumbs up, and five stars, fantastic! We're glad you had a great experience. Thanks for the positive review. Remember to tell your friends.
Svar från Drive lah
Thanks for the positivity. We're glad you had a good experience, spread the word! Enjoy your day!
Quick response and advice from Amber.
Quick response and advice from Amber.
27 november 2025
Omdöme utan inbjudan
Svar från Drive lah
Quick and efficient is the kind of service we aim for. Thanks for the positive review.
Excellent support by Jeremy
Straightforward process to verify and even though my first uploads were not clear enough Jeremy was patient enough to guide me promptly through the process.
27 november 2025
Omdöme utan inbjudan
Svar från Drive lah
Thanks for sharing! 😊 Glad to hear Jeremy was patient and guided you smoothly through the verification process. Here’s to many seamless Drive lah trips ahead! 🚗✨
Amazing and went the extra mile
Amazing and went the extra mile. THANK YOU EDELYN!
25 november 2025
Omdöme utan inbjudan
Svar från Drive lah
Thanks for the positive review. Service that goes the extra mile. A great tagline for a car sharing community! Enjoy your day.
Seamless Account Registration & Onboarding
We were assisted by Ralph and he has been very responsive, helpful, clear in the advice and support. We created the account and attended the onboarding briefing in just a few hours. Thank you for your service.
22 november 2025
Omdöme utan inbjudan
Svar från Drive lah
Thank you for sharing your positive experience! 😊 We’re happy Ralph could provide clear, helpful, and responsive support to get you onboarded so quickly. It's the kind of service we aim to deliver 🚗✨
Jeremy was very helpful.
Jeremy was very helpful to assist me on verification of my account.
25 november 2025
Omdöme utan inbjudan
Svar från Drive lah
Thanks for the positive review. Welcome to the Drive lah community!
fast n responsive plus easy to help out…
fast n responsive plus easy to help out when we have a problem
23 november 2025
Omdöme utan inbjudan
Svar från Drive lah
Thanks for the positive review. We're glad you had a good experience.
There’s always promo that help me to…
There’s always promo that help me to save money. The system is good and benefits people who needs car for errands.
22 november 2025
Omdöme utan inbjudan
Svar från Drive lah
Thanks for the great feedback! 😊 We’re glad you’re enjoying the promos and finding real savings with Drive lah. Happy to hear the system works well for your errands — that’s exactly what it’s designed for. We appreciate your support and hope to keep making every trip even better. Remember to tell your friends! 🚗✨
Special thanks to Jeremy
Special thanks to Jeremy whom help me out out throughout the whole process since I had issues with activating my account.
20 november 2025
Omdöme utan inbjudan
Edelyn is an awesome !
Edelyn is an awesome customer support person to interact with
Response was timely and response was spot on with the issue raised
Definitely one of the most seamless experience i had with a support ticket
19 november 2025
Omdöme utan inbjudan
Rhea was especially helpful when I…
Rhea was especially helpful when I encountered an issue with the app. Everything else worked wonderful.
16 november 2025
Omdöme utan inbjudan
Quick response
Quick response by Edelyn! Assisted me with adding additional driver quickly. Thanks!
14 november 2025
Omdöme utan inbjudan
I made an enquiry regarding my car refund
I made an enquiry regarding my car booking refund that i had cancelled...
The staff GEM whom helped me through out the enquiry. She was fast and patient. Most importantly she managed to solve my issue in few minutes...Great job. Thank you
14 november 2025
Omdöme utan inbjudan
Driving License Verification
It was quite the wait throughout customer service session .
However , at the end Trixie managed to resolve my problem .
Thank you.
12 november 2025
Omdöme utan inbjudan
Very helpful
Very helpful, genuine and responsive customer support staff. Communicated via WhatsApp and the staff, GEM resolved the matter amiably and without issue under 5 minutes. Thank you, GEM, for a pleasant experience.
12 november 2025
Omdöme utan inbjudan
Smooth and quick registration and application
The response was quick and the issue was tackle swiftly and smooth.
11 november 2025
Omdöme utan inbjudan
Good boy my man
10 november 2025
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.