Haven’t had the chance to actually drive the car that I booked yet but had to drop a couple of comments about the customer service during my sign up and booking processes. I encountered a couple of is... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I had completed my verification and profile photo upload via the web portal but it apparently did not go through. Edelyn from the support team promptly reached out to me within a few hours of my regis... Se mer
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Tried using Singpass to register for instant verification but your system doesn't work. Had to do it manually and that's so frustrating waiting for your team to verify it. Luckily Edelyn was there to... Se mer
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I was having some difficulty with my account verification status on DriveLah. That's when I used the chat function to seek assistance. I was assisted by a few agents, namely Doris, Amber and Trixie. A... Se mer
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Företagsinformation
Skrivet av företaget
As a Singapore based startup, Drive lah is a peer-to-peer car sharing platform where you can rent a large variety of cars, always nearby at great value. All trips on Drive lah are insured through our insurance partner - Tokio Marine. The idea is simple: car ownership is expensive in Singapore (per month yet only use the car 5% of the time – cars are mostly parked. With Drive lah you can reduce the cost of ownership by renting it out when you don’t need it in a safe way. Renters can rent those cars when they are not used by their owners at good value. In a fast-growing non-ownership economy where taxi, food, beauty is available on-demand, Drive lah is envisioning to take the lead in distance travel and simplifying car access
Kontaktuppgifter
531A Upper Cross Street, 051531, Singapore, Singapore
- +6531389153
- support@drivelah.sg
- www.drivelah.sg
4,7
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 37 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good Customer Service
Customer service was prompt and the call was short and simple, very efficient system, agent's name is TRIXIE
18 januari 2026
Omdöme utan inbjudan
Svar från Drive lah
Hi Shajahan,
Thank you for the great feedback! We’re glad to hear you had a smooth and efficient experience with our customer service. We’ll be sure to pass your kind words on to Trixie. Thanks for choosing Drive lah 🚗
- The Drive lah Team
Petty issue partially resolved.
17 januari 2026
Omdöme utan inbjudan
Svar från Drive lah
Hi EMS,
We’re glad the issue could be addressed and partially resolved. If there’s anything further we can assist with, feel free to reach out — we’re here to help.
- The Drive lah Team
Registration was fast and effecient
New to the platform.Hopefully everything goes well and smooth.Thank you
16 januari 2026
Omdöme utan inbjudan
Svar från Drive lah
Hi Amiruddin,
Welcome to Drive Lah!
We’re glad to hear your registration was fast and efficient. You’re all set to enjoy a smooth, flexible car-sharing experience — great value, real cars, real people. Thanks for joining us, and happy driving 🚗✨
- The Drive lah Team
Very good support and very professional…
Very good support and very professional from Trixie
16 januari 2026
Omdöme utan inbjudan
Svar från Drive lah
Hi Franck,
Thank you for your positive review! We’re really glad you had a great experience and that Trixie was able to support you so professionally. We’ll be sure to share your feedback with her — thanks for choosing Drive lah 🚗✨
- The Drive lah Team
Fast and efficient support
Fast and efficient support. Thanks to Trixie for her professional support.
15 januari 2026
Omdöme utan inbjudan
Svar från Drive lah
Hi Terrence,
Thank you, we appreciate your feedback!
We’re glad to hear you had a fast and efficient experience, and that Trixie was able to support you professionally. We’ll be sure to pass your kind words on to her. Thanks for being part of the Drive lah community 🚗✨. Enjoy your day!
- The Drive lah Team
Edelyn your Cs did a good job and got…
Edelyn your Cs did a good job and got back to me . she is reliable...
9 januari 2026
Omdöme utan inbjudan
Svar från Drive lah
Hi Ean,
Thank you for the feedback! We’re glad to hear our team provided reliable and helpful support. We’ll be sure to pass on your kind words — it’s always great to know our team is making your experience smooth and hassle-free. The way it should be!
— The Drive lah Team
Customer service feedback
The customer service is very prompt and helpful.
As a first time user, there were several queries i had and issues i faced - all were promptly addressed by the customer service team.
They were polite, friendly and efficient.
Special thanks to Doris, Trixie and Amber.
10 januari 2026
Omdöme utan inbjudan
Svar från Drive lah
Hi Anita,
Thanks for sharing your experience! We’re glad our team could make your first Drive lah experience smooth and hassle-free. Our goal is to make car sharing simple, convenient, and reliable — and it’s great to hear Doris, Trixie, and Amber delivered just that.
We look forward to keeping you on the road with ease!
— The Drive lah Team
Rhea customer service was good
11 januari 2026
Omdöme utan inbjudan
Svar från Drive lah
Thanks for the positive review, we're glad you had a good experience.
Received assistance from Gem for a…
Received assistance from Gem for a technical issue. She was polite and pleasant throughout the conversation, and the issue was solved within reasonable timeframe. Thank you!
8 januari 2026
Omdöme utan inbjudan
Svar från Drive lah
Thank you for sharing this with us — it’s great to hear that Gem was polite, pleasant, and able to resolve the issue for you within a reasonable timeframe. That's exactly what we aim for.
We’ll happily pass your feedback on to her. Thanks for choosing Drive lah, and we’re always here if you need further support!
swift response and efficient for…
swift response and efficient for customer service
6 januari 2026
Omdöme utan inbjudan
Svar från Drive lah
Thanks for your positive review. We're glad you had a good experience!
Fast response and Easy to communicate
Fast response and Easy to communicate
3 januari 2026
Omdöme utan inbjudan
Svar från Drive lah
Thanks for the positive review. Fast responses and easy communication are what we pride ourselves on.
Rhea Immediate and responsive staff
Rhea Immediate and responsive staff. Appreciate the explanation and support.
3 januari 2026
Omdöme utan inbjudan
Svar från Drive lah
Thanks for the positive review. We’re glad Rhea could assist you quickly and clearly. Look forward to being of assistance in future should you need.
Svar från Drive lah
Thanks for the endorsement. Patience, is only one a Ambers great qualities. We'll be sure to pass it on to her. Enjoy your day!
Positive experience with Ralph, theonboarding officer
The onboarding officer, Ralph, was very responsive and gave excellent assistance to my application.
2 januari 2026
Omdöme utan inbjudan
Svar från Drive lah
Thanks for sharing! We’re glad Ralph could provide such responsive and helpful support during your application — we’ll pass on your kind words to him!
Seca was quick to respond and helpful…
Seca was quick to respond and helpful in assisting my request.
2 januari 2026
Omdöme utan inbjudan
Svar från Drive lah
Thanks for the positive review and endorsement of Seca's work. We'll pass on the message. Enjoy your day!
Helpful and patient
1 januari 2026
Omdöme utan inbjudan
Svar från Drive lah
Thanks for the positive review.
Jeremy is very helpful and patient in…
Jeremy is very helpful and patient in helping me to verify my particulars. Thank you Jeremy for your patience
31 december 2025
Omdöme utan inbjudan
Svar från Drive lah
Thanks for the positive review and endorsement of Jeremy's work. We'll pass on the message. Enjoy your day!
Svar från Drive lah
Hi Ji Wi,
We’re sorry to hear that you feel this way. That’s not the experience we want anyone to have with Drive lah.
We reached out to better understand what happened, but didn’t receive a response. If you’re open to it, we’d genuinely like to look into your experience and see how we can help — please feel free to contact our support team at any time so we can assist you. We take this matter very seriously.
Thank you for sharing your feedback.
The Drive lah Team
Very seamless onboarding experience
Very seamless onboarding experience. Ralph was very responsive and helpful throughout.
29 december 2025
Omdöme utan inbjudan
Svar från Drive lah
Thanks for the positive review. We aim to make all aspects of the service seamless, looks like we're off to a great start with your onboarding experience! Remember to tell your friends.
Svar från Drive lah
Thanks for the positive review. We'll let Ralph know you are a 'raving fan'. Enjoy your day!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.