Great customer service from Monique. We thought we knew what we wanted before we visited but she still went through the process of getting us to try various comfort ratings and the machine confirmed... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We were approached by Benjamin in your yeovil store and he was informative once we stated our needs. He was very helpful and clearly enthusiastic about his job.
Store staff were very helpful. Allowed time for me to choose from advised options. Sleep test bed was useful experience. New mattress very comfortable enhancing sleep. Delivery staff were VERY fast.... Se mer
Emily at the Yeovil store was knowledgeable about their stock and very helpful during my selection process which made the whole experience very easy. We had some IT issues with my order but was kept u... Se mer
Företagsinformation
Skrivet av företaget
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Skrivet av företaget
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktuppgifter
Unit 8 Peel Shopping Park, BA21 5BT, Yeovil, Storbritannien
- 01935676277
4,9
Utmärkt
272 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great service from start to finsh
Great service from start to finsh. Many thanks to Emily.
23 augusti 2024
Excellent customer service from Emily
Excellent customer service from Emily. The delivery drivers were fabulous and my bed is extremely comfortable
27 juli 2024
Couldn't fault the whole process
11 augusti 2024
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
The mattress makes such loud creaking…
The mattress makes such loud creaking sounds with even the slightest of movement which of course wakes me up. We've reported it 5 days ago but no follow up from Dreams as yet.
3 augusti 2024
Svar från Dreams - Yeovil
Good afternoon Brian,
Thank you for taking the time to leave us your review.
I am truly sorry to hear that your mattress is creaking.
I used the mobile number on the order to contact yourselves and following our conversation, I have sent you an email with some additional information.
I look forward to seeing this matter through to resolution for you.
Many thanks,
Kishan
Excellent in store service delivered as…
Excellent in store service delivered as expected but early which was good Looks good and is comfortable
28 juli 2024
Excellent advice and help
Excellent advice and help from Emily in the Yeovil branch. I thought I had an idea about what sort of mattress would be best for me but visited with an open mind. Emily was welcoming and friendly and explained that the best place to start was with the Sleepmatch bed - after answering a few questions and lying on it the technology suggested which firmness of mattress would be suitable. Then she guided us to try out some options with varying constructions, explaining the differences. I never felt rushed or pushed into anything and although the bed chosen cost more than I had budgeted for I believe it’s the best choice for me based on the info received and time spent testing in store. Really looking forward to taking delivery in a couple of weeks and am happy that there’s the option to exchange (all well explained) if needed. Many thanks!
7 juli 2024
Omdöme utan inbjudan
Right product - right price…
Right product of good quality at a competitive price. Store staff very helpful.
Delivery on time and again delivery team were pleasant and competent.
29 juni 2024
Bed purchase.
My partner & me purchased a bed from the Yeovil branch of Dreams 2weeks ago.
The sales person was attentive & helpful. She managed to sort a delivery date that was compatible us both.
When the bed was delivered, the men friendly,& efficient. They had the bed built in no time & they cleared all the packaging.
All in all,very happy the experience & purchase. Will recommend to other people.
22 juni 2024
I'm over the moon with my purchase! The delivery guys were excellent and helpful. I recommend Dreams to everyone!
I'mbover the moon with my purchase!
16 juni 2024
Staff member very helpful but not…
Staff member very helpful but not suffocating. Allowing us time to choose. Plenty of choice and prices better as a sale on
26 maj 2024
Fantastic staff store sales lady
Fantastic service and staff member Stephanie whose knowledge has helped us select a fantastic bed .
Thank you ☺️
18 maj 2024
Helpful Staff - a good experience
The staff at this store were very helpful; I requested the Sleepmatch experience and was matched with a few mattress options. I was given time to browse their range without any pressure. The order was easily placed and the delivery was made on time by a very professional team who took care to protect the mattress and my property during the process. Thank you!
17 maj 2024
Excellent delivery team
Excellent delivery team. Delivery was made sooner than we expected when ordering, but we were given plenty of notice. On the day the delivery men were on time (they'd informed us earlier of likely arrival time), polite, efficient and clean. Top marks.
17 maj 2024
Fantastic member of staff with superb…
Fantastic member of staff with superb product knowledge and infinite patience whilst we deliberated over which bed frame and mattress to buy
11 maj 2024
Omdöme utan inbjudan
Worth the extra money
Paid for a more expensive mattress, but its definitely been worth it and hopefully it will last longer.
First night I feel asleep and woke up 8 hours later in exactly the same position. Unheard of for me.
3 maj 2024
All the people I had any interaction…
All the people I had any interaction with were very friendly and professional
23 mars 2024
I’m so pleased with the bed and service…
I’m so pleased with the bed and service I received in the Yeovil shop. Very good knowledge and customer service
10 mars 2024
Excellent service
Excellent service. My mattress is very comfortable, no stiff back in the morning so very satisfied.
9 mars 2024
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.