From start to finish the service has been excellent, the staff professional and friendly, both in store and the delivery team. Products delivered on time, great service. Satisfied with our purchases.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Denis!! We shopped in the Norwich Branch and he was amazing, sweet, honest and not tradition sales man, we ended up buying 2 king size beds from in and bedroom storage box (sorry i don't know what it... Se mer
On entering the store, lots of staff stood about but no greeted us or helped us. We came back later to purchase the bed and the guy who served us did his best but not the most computer literate. There... Se mer
Företaget har svarat
We went to Dreams in Norwich to buy a new double mattress. We were greeted by a team of smiley, friendly, definitely not "pushy" sales people, one of whom, Sean, guided us expertly through our selecti... Se mer
Företagsinformation
Skrivet av företaget
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Skrivet av företaget
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktuppgifter
Unit 3a Sprowston Retail Park, NR7 9AZ, Norwich, Storbritannien
- 01603363540
4,8
Utmärkt
431 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Really pleased with the service ,the …
Really pleased with the service ,the two guys that delivered our new were excellent and very friendly 10 out of 10
28 juni 2026
Great Service
From start to finish the service has been excellent, the staff professional and friendly, both in store and the delivery team. Products delivered on time, great service. Satisfied with our purchases.
19 juni 2026
The staff were helpful
The staff were helpful, offered coffee and guided us through the various mattresses and pillows on offer. We were not pressured but they provided a leisurely atmosphere.
29 april 2026
The salesman was very friendly
The salesman was very friendly, knowledgeable but not pushy. He allowed us to view and try the mattresses without bothering us but was very helpful when we needed it.
29 maj 2026
Great service in the store from start…
Great service in the store from start to finish. We were not hurried, in fact quite the opposite. Definitely got the right mattress, it is very comfortable.
23 maj 2026
The delivery was conducted by friendly…
The delivery was conducted by friendly staff. Actually the experience of obtaining my new mattress has gone smoothly and all the staff were friendly and knowledgeable.
The mattress is very comfortable and so far has reduced my back pain already
23 maj 2026
Excellent staff
There were excellent friendly staff who were helpful, efficient and knowledgeable, gave us time to answer any questions, pleasant to interact with, especially Ben from Sprowston Retail Park shop!
25 april 2026
Easy to select the right mattress
Easy to select the right mattress. Great guy served us. Felt like friends when we left. Delivery guy was great too. Only reason for 4 stars was that we were told it would be rolled up but it wasn’t. Important as it was to be transferred by boat. We managed ok in the end though.
15 maj 2026
Denis!
Denis!! We shopped in the Norwich Branch and he was amazing, sweet, honest and not tradition sales man, we ended up buying 2 king size beds from in and bedroom storage box (sorry i don't know what it is called!) but he was the loveliest gentleman - i have recommended him to all friends and family.
18 april 2026
Omdöme utan inbjudan
In our dreams.....!
Great customer service and full explanations of every option. No pressure sales for any particular items.
7 maj 2026
Omdöme utan inbjudan
You must visit Dreams in Norwich and…
You must visit Dreams in Norwich and speak to Sean he is excellent very knowledgeable and friendly. Noting was to much trouble and he explains everything before finding your perfect fit for a new bed. Areal assets to the company.
29 april 2026
Omdöme utan inbjudan
Dreams...wonderful experience in buying my new bed WOW!!…
Wonderful experience in buying my new bed. Matthew sales exec put me on the bed tester type machine. All of 3 mins!. Explained all. They are amazing. All questions answered, all explained thoroughly. Wonderful. Even take away old bed and set up. As crippled with arthritis it was "a Dream" truthfully. All arranged. Emails all the way until delivered, tidy up take away your old bed. Wow. Staff one in particular in Norwich Matthew (MS111), amazing with all. He and Dreams made my day. Almost fell asleep on the chosen mattress.
22 april 2026
Omdöme utan inbjudan
Excellent service from Ben
Excellent service from Ben, a polite, friendly and knowledgeable salesman. Delivery was fast and efficient.
18 april 2026
The man who helped me choose my…
The man who helped me choose my mattress was very knowledgeable and very polite and professional.
19 mars 2026
King size bed
Fantastic service from Dreams. Lovely bed, just what we were looking for regarding colour and style. Kind, friendly assistant who was really helpful with all our questions. Well done Dreams.
18 april 2026
Excellent service from Ben
Very good experience with the Dreams Norwich. All of the staff very very helpful but especially Ben who helped me find the mattress and bed that was best for me. He talked me through the details of the Sleepmatch service and all the details of the mattress that were chosen to try. He also went over all the features of the adjustable bed that I was interested in (which hopefully will make a big difference for me due to my disability).
When we went ahead to order Ben went through all of the options/extras that were available - without any pressure whatsoever - and answered all of my questions.
Very happy with the experience and looking forward to delivery (bed unfortunately not in stock)!
30 mars 2026
Omdöme utan inbjudan
Great service and kind attention to…
Great service and kind attention to detail. Could not do enough to help
28 mars 2026
Communication about delivery good
Communication about delivery good.
Arrived on time and bed put together quickly, tidily and professionally
6 februari 2026
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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