Booked months ago via booking.com, DreamAlgarve cancelled within 48 hour of travel and offered no alternatives. Loads of re-booking stress to find somewhere else :((((
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Customer service: 0/10 We messaged the property via Hotels.com two weeks before our stay to ask about early check-in, household items, and whether we could store our bags after check-out. We rec... Se mer
Renamed: ‘Nightmare Algarve’. This company is run by Shis***ers. No hot water, no bed blankets, (February), impossible to use shower with broken doors, all wooden doors jamming, dirty accommodation... Se mer
Dream Algarve staff are rude, unhelpful and ageist. The apartment we rented had many issues, including no working oven, electric cover hanging off the wall, unusable BBQ area etc,etc. We visited the... Se mer
Företagsinformation
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1,6
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21 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
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DreamAlgarve, Lagos AVOID
This company manage properties for owners and also act as an Estate Agent in Lagos, Portugal. The first property we rented was at C15 Pateo do Convento. It was dirty and badly maintained. On entering we noted socket hanging off wall exposing wiring. Sofas in lounge badly stained. Tap and toilet seat ready to come away as they were very loose in first toilet. This was a 3 bedroom property. We arrived late at night so didn’t discover other problems till next day. The remotes for air conditioning were not working so I had to stand on a chair to operate manually. I am nearly 73 years old. There was only one bed that wasn’t brick hard which we slept in. In the morning while retrieving a heat pad I had brought from home for my back, I pulled back sheet to discover no mattress protector. The mattress was absolutely disgusting with what looked like sweat stains and blood. I would not have slept on it if I’d known. As the internet was not working we were at a loss of what to do. We had booked through Booking.com so contacted our daughter who took up our case for us. We also went to DreamAlgarve to report the problems which they wanted to fix. I pointed out we’re they going to supply a new mattress that day.
With the intervention of Booking.com they agreed to a cancellation and offered us another property. This one looked fine to start with but had no air conditioning so no heat. It happened to be unusually cold for the Algarve at that time of year. There were not enough blankets for the beds. Also dishwasher did not work and as we found out later washing machine did not spin clothes. We were prepared to do without dishwasher and found a small fan heater which was totally inadequate for a 2 bedroom apartment at Marina Park. They did not mention apartment was up a steep hill so we had to get taxis back as my back and arthritic hip prevented me from walking back.
Final straw was electric went off. We had to visit office again. I asked for refund which was refused. After sone insistence a maintenance man was arranged for later on that day. He came and pushed a button in a box outside the apartment to reset the electricity. He brought 2 more fan heaters and more blankets. To fix the dishwasher he gave it a few bangs then switched it on. He insisted it was working as it was swishing water round. I explained that’s all it did and the water was cold. Also detergent wasn’t released. I explained it didn’t complete a cycle and would just swish cold water around all day and night until you switched it off. He seemed to think it was cleaning dishes. I gave up at this point.
Half of our holiday week was ruined by these experiences. Please do not rent from this company. They should not take on properties that owners are not willing to spend money on. The cleanliness award you see in details should not be believed
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water
28 februari 2023
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