dreamalgarve.com Omdömen 

Booked months ago via booking.com, DreamAlgarve cancelled within 48 hour of travel and offered no alternatives. Loads of re-booking stress to find somewhere else :((((

Customer service: 0/10
We messaged the property via Hotels.com two weeks before our stay to ask about early check-in, household items, and whether we could store our bags after check-out. We received no response.
We messaged again shortly before arrival, again with no response. Check-in was listed as 4pm, and we arrived at 4pm as planned. On arrival, we were told our room was still being cleaned and wouldn't be ready until 6–6:30pm. No one had messaged or called to warn us in advance, and as a result we had to cancel plans we'd made for that afternoon.
On top of this, we had to walk to the office to collect the key ourselves, and were initially given the wrong key. This was the same issue a previous guest apparently had the week before, which the property still hadn't fixed.
The room itself was basic — the view was honestly the best part. The spices we'd been told would be provided weren't there, and we were left with very little toilet paper for a multi-day stay.
We also requested a late check-out via the WhatsApp number given to us by staff, and never received a reply.
Overall, we'd recommend staying at one of the nicer hotels up the road instead.

Title:
DreamAlgarve took our money and left us in a dirty, poorly maintained ant-infested “studio”

I genuinely struggle to understand how DreamAlgarve believe this property is acceptable to rent to paying guests.

We booked a “studio apartment” in Lagos through Booking.com for 5 nights (€280.70 total). We knew it was budget accommodation and did not expect luxury, but there is a huge difference between simple accommodation and accommodation that feels neglected, unsafe and borderline unfit to rent out.

The listing advertised a terrace and kitchenette. In reality, the “kitchenette” was essentially an outdoor balcony that had been crudely partitioned off with flimsy walls that still had visible holes and gaps to the outside. It honestly felt like someone had tried to convert a balcony into a living space as cheaply as physically possible.

There was no hot water in the kitchen area, meaning we had to boil a kettle every single time we wanted to wash dishes. Because the kitchen was effectively outdoors, ants were everywhere — in cupboards, on the fridge, and eventually inside the bedroom and bed area. We even found ants crawling on my partner while in bed. We spent the holiday keeping all food locked inside the fridge to stop further infestations.

The terrace itself was filthy on arrival despite being one of the main advertised features of the property. After we complained, someone came to “clean” it, but the effort was so poor that we ended up cleaning it ourselves. Every time it rained, dirt and debris washed down from the roof and covered the terrace again.

The sliding terrace door barely functioned and repeatedly jammed. It did not properly lock, creating genuine security concerns. I trapped my fingers several times trying to force it closed. The internal bedroom door also could not lock.

The WiFi never worked for the entire stay despite us reporting it early on. The network could not even be found. We had to use our own roaming data throughout the holiday. The television was also completely useless because it was not connected to an aerial, was not smart-enabled, and without WiFi could not stream anything.

Everywhere you looked there were signs of neglect:

* dirty plates on arrival
* dangerously blunt knives
* unstable surfaces
* exposed gaps around fittings
* damaged walls and poor maintenance
* almost no kitchen essentials provided

The entire place felt tired, dirty and badly maintained. Not “budget”. Just neglected.

What really annoyed us was DreamAlgarve’s response. After sending a detailed complaint during the stay, we received a polite message saying they “regretted the situation” and would escalate it to management. At the time, this felt like they intended to genuinely resolve matters. In hindsight, it now feels like little more than a stalling tactic while we were still guests. Once the stay was over, compensation and refund requests were simply rejected outright.

That is what makes this experience especially disappointing, not just the condition of the property, but the complete lack of accountability afterwards.

Lagos is a fantastic place with many accommodation options available. Spend slightly more money and stay literally anywhere else.

La verdad que en la agencia fueron muy respetuosos pero solo hasta ahí llegaron la casa estaba en terribles condiciones con humedad en todas las paredes con el suelo lleno de polvo y solo venía con dos camas y un sofá cuando al preguntar dijeron que habían 3 camas y un sofá además de que no hay una sola fuente de calor en toda la casa y los interruptores de luz están terriblemente situados

No se lo recomiendo a nadie diría que lo único bueno es que si vas poco tiempo puede llegar a hacer el apaño hasta que te marches pero por su precio no vale nada la pena y es mejor dormir en un coche.

Creo que eso se solucionaría haciendole más mantenimiento porque realmente yo he viajado varias veces a Portugal y en general los servicios están perfectamente en este tipo de lugares mientras que aquí a duras penas te dan los mínimos y que te zurzan porque la real prueba del nulo cuidado que tiene está gente con las viviendas en cuestión es que nada más entrar lo primero que vimos fue que al revisar las camas tenían las sabanas amarillas de no haber sido lavadas y tuvimos que comprar las nuestras propias lo cual demuestra lo anti higiénico que son estos lugares concretos.

Por favor le solicito a la compañía que por favor use la cabeza y que si no lo va a arreglar por lo menos que no hagan publicidad engañosa pues eso es un delito y puede causar unos problemas que nadie quiere

So this company has bought up the pool in our resort, and you can now only use the pool if you rent out your apartment to them. No standards needed, so people are just handing over their keys as they can't use the pool without going through them this way. Everything about this company screams scam: people who put in the least effort, use the most dire tactics, and claim as much as possible. Booking.com should start being aware of companies like this, who are ruining people's holidays, plus the areas that they are holidaying in

Dream Algarve is nog geen ster waardig. Mijn vrouw zat een uur vast in de lift van ons appartement B37. Hulp gevraagd bij Dream Algarve waar Mijn dochter van het grietje achter de bailie Als antwoord kreeg dat zij niks wou doen. Gelukkig werden wij geholpen door een Portuguese bewoner van het zelfde pand die hulp ingeroepen heeft

On the afternoon of April 9, 2025, my boyfriend was celebrating his birthday and booked a stay at Rising Sun 2 Bed Flat. We went from Faro to Lagos on purpose, and booking said that check-in was until midnight. We did not receive any message from booking nor any email confirming our stay. Upon arrival we called the number that was written in the booking and were informed that check-in until 11pm had an additional cost of €20 and from 00:00 an additional cost of €40. In addition, we had to go and get the key from the accommodation in an office. The name of the office is Dream Algarve, it is located in Lagos on Vasco da Gama Street, lot 47, the office uses a platform called Agoda, and they are not in good communication with each other, as Dream Algarve does not have the customers' numbers to even know if the customers have arrived and they try to send messages with this information that in my opinion should already be on booking and not just notify the customers later, but booking does not send the information to the customers and the result is that at almost 1 am in the rain after a long day, we discovered all this information, imagine our faces.

I rented a place through DreamAlgarve and will never do business with them again. They are completely unresponsive to attempts at communication. They required rental check-in in person at their downtown office for a suburban property within a very narrow time window, or else huge fees were applied.

Dream Algarve staff are rude, unhelpful and ageist. The apartment we rented had many issues, including no working oven, electric cover hanging off the wall, unusable BBQ area etc,etc.
We visited their office on 3 occasions to report the problems with photo evidence and were rudely dismissed on each occasion with no solutions to the problems being offered.
Do NOT use this company

Absolutely nightmare!
We managed to book two separate bookings...somehow this company has no clue how to put 1+1 together. It was my birthday holiday...
Starting with Internet-no instructions how to login whatsoever and young and arrogant, obviously not professional one, forced my 4 times bring the router to their office before they managed to turned it on.
We had no gas and no hot water for over 36 hours. When my wife went ballistic and demands to fix it they sent someone who laughed and said that we have to understand their system and 'just' turn this in this direction and this in another direction...
We took a shower...with not hot water...it was lukewarm water.As result, both of us next morning was ill. Having asthma to get a severe cold and fever was more thank enough. And apartment has no AC, no central heating and when you try to swith on a microscopic hitter provided all electricity wad switched off. Presumable this gear was totally faulty. I couldn't go out for 5 days and severely ill. Then we decided to buy a flight and go home. When we asked ti refund unused 2nd booking the management replied this - "We can't because you never complained " What a lie! Never book anything with this company! Beware of scumers!

"Dream Algarve" (Sole Proprietorship NIF 513007750?) doesn't just ignore Rule of Law but openly denies it. Legislation of Portugal's democratically-elected Assembly of the Republic (and approved by its President) is abused on a daily basis by employees who distribute more than 50 sets of keys (from an office in central Lagos) to paying tourists, providing commercial access to residential homes for use as temporary accommodation (some not so licensed).

We had a lot of problems and the customer service was terrible. We have traveled a lot, but this was definitely our worst experience ever.

When we arrived at the property, the glass on the front door was broken and had a hole right in the street. Also inside the house, the glass in the other door was completely broken and had sharp pieces of glass. We were on a trip with our 1-year-old child, so this was dangerous with him. We reported it in a message, but we couldn't reach anyone. We had to go to the office that evening and they a promised to fix the problem right away. These were not corrected until the 4th day. The biggest problem, however, was the electrical problem in the house. The electricity in the house flashed for hours on all evenings and the electricity was cut off for several minutes at a time. For this reason, the air conditioning could not be used, for whenever it went out, it went out to warm up and not cool down. This made it difficult to sleep. It was impossible to stay in the house and the customer service could not be reached. The phone number given to us did not work. We eventually found another number to call and reached out to a customer service representative. We got some really rude customer service. We decided to leave the accommodation earlier and we were promised compensation for the rest of the nights. However, there was no refund in the end and we have called and sent a message many times.

I do not recommend their services to anyone. Avoid this company.

Do NOT Book with this company

Avoid at all cost.

Their apartments are not as described. They do not reply to emails.

Save yourself time and money and use someone else.

Nie wiem gdzie tutaj jest „dream”, raczej w nazwie powinno być KOSZMAR ALGARVE. Ludzie, unikajcie tego miejsca jak ognia. Nawet nie wiem od czego mam zacząć swoją recenzję, jest tyle negatywów. Może od początku.

Nocleg rezerwowany był przez booking. (34 rua da Barragem) Zacznijmy od tego, że Szanowni Panstwo nie lubią się przepracowywać. Proszę sobie wyobrazić, że czas na zameldowanie ma się od godziny 16 do godziny 19. Jeśli nie daj Boże spóźni się samolot, czy z jakichkolwiek innych przyczyn przyjedziecie później, to musicie ZAPŁACIĆ :) nie wystarczy im to, że opłaciliście pokój - generalnie płacicie za wszystko. Więc za zameldowanie się po godzinie 19 również - 20 euro. A jeśli przyjedziecie po północy to będzie jeszcze drożej! Czy to nie absurd?

Druga kwestia jest taka, że odbieracie klucze w zupełnie innym miejscu niż jest Wasz pobyt. I nie są to 3 minutki piechotką. Jeśli ktoś nie ma auta - o zgrozo. Współczuję na starcie. Jak już jesteśmy przy odbiorze kluczy - kolejka w szanownym biurze jest na godzinę czekania. Żenujący proces pokazujący, że ci ludzie chcą zwyczajnie zarobić na turystach i nikogo nic nie obchodzi. Liczy się tylko kasa.

Jak już w końcu jest nasza kolej, Szanowna Pani w biurze pokazuje nam LISTĘ RZECZY ZAKAZANYCH I KAR Z NIMI ZWIĄZANYCH. Czytamy, że jak nie wyniesiemy śmieci (SIC!!!!!), to będziemy płacić 20 euro kary, jak zgubimy klucze 100 euro, jak cośtam jeszcze 200 euro, generalnie jest lista rzeczy za które płacimy! Kto tak postępuje?

Myślimy sobie, że po tym beznadziejnym procesie będzie lepiej. Dalej jest tylko weselej :)

Trafiamy w miejsce naszego zamieszkania po 10 (!!!) minutach jazdy SAMOCHODEM od miejsca w którym odebraliśmy nieszczęsne klucze. Znów - powodzenia osobom bez auta.

Widzimy jakiś opuszczony dom, chwila konsternacji, czy to nasze miejsce zamieszkania - nasze jest obok, przyklejone do opuszczonego. Wchodzimy do środka - niemiłosierny smród od środków owadobójczych. Wchodzimy do pokoju, na podłodze mrówki. W szafie - mrówki. Wchodzimy do kuchni - to samo. Mrówki urządziły sobie w tym miejscu mrowisko :) w naszym spaniu. Myślimy - trzeba złożyć skargę. I teraz uwaga - nie można jej złożyć, bo 1. ZA KONTAKT SIĘ PŁACI :) 2. W SUMIE NAWET NIE WIADOMO DO KOGO SIĘ ZGŁOSIĆ, BO NIKT SIĘ TOBĄ NIE INTERESUJE :) na tym etapie jesteśmy już głodni i na maksa poirytowani. Chcemy coś zjeść, okazuje się, że patelnie również są niekompatybilne z kuchenką indukcyjną, więc powodzenia. I wracamy do punktu poprzedniego - nie ma z kim i jak się skontaktować. Jak już JAKOŚ zrobiliśmy jedzenie (w garnku) to schowaliśmy je do lodówki. Po czym zniknęło :) może zostało wyrzucone, może zjedzone. Kto to wie.

Wykończeni myślimy że trzeba iść spać, z mrówkami i w totalnym gorącu, ze smrodem od środków owadobójczych. Okazuje się, że nie możemy otworzyć okien ani drzwi, bo wejdą nam wielkie karaluchy, które biegają sobie wieczorkiem pod naszymi oknami. Więc śpimy w gorącu :).

To jest miejsce do zgłoszenia do rzecznika praw konsumenta. Takie biznesy powinny być zamykane w 5 minut. Dramat. Ocena tego miejsca na 2,6 jest zdecydowanie za wysoka. Jedyne co mnie w tym miejscu cieszy, to że czas mija szybko i szybko można stąd wyjść.

Szczerze ODRADZAM to miejsce wszystkim, którzy chcą wypocząć a nie osiwiec po urlopie. Nie róbcie sobie tego, nie warto.

Attention! The beds were full of red bugs, which we could not stay for the days we planned. We had a terrible night and we had to rest on the floor as we hadn’t anywhere to go once we found out the infestation. We could not sleep in the beds and we had to leave once the sun was up. The property management found another place for us which did not have same features and was not proactive in solve our situation. We had to stop our plans for our trip to try to get another place cause we wouldn’t have anywhere to go. The management did not return our request of refund or compensation, did not answer email.

Very bad experience with this agency

They invoiced us 20€ because we came at 8:00 PM rather than 7:00 PM

And they promise us a breakfast and it was included in the price, but they lied to us , there is no breakfast

The apartment smells bad

Don’t book your staying with this agency !

I don’t recommend it at all

Bad experience

I am unhappy to discover that I was informed by telephone that I would have to pay an additional €20 to obtain the keys to my reservation in Lagos, simply because my arrival is scheduled for 7:30 p.m. instead of 7 p.m., even though this information is not 'is not indicated on the establishment page. I find this practice unacceptable. The staff are just terrible on the phone and at the agency. I saw so many terrible reviews on Google after booking. I don't recommend.

Renamed: ‘Nightmare Algarve’. This company is run by Shis***ers. No hot water, no bed blankets, (February), impossible to use shower with broken doors, all wooden doors jamming, dirty accommodation and dirty bedding, old windows that let in all local noise and weather, inedible breakfast, dirty old chairs, broken outside lights, broken barbeque, have to collect keys from miles away …. I could go on… stay away from this company, ask yourself; how do they get their good reviews on booking.com as they would only get one star from anyone for this accommodation in Lagos...

This was supposed to be a dream villa with pool for my wife's 60th birthday, Unfortunately we were let down badly by the general condition of the property.
Hotels.com refused to refund me as dreamalgarve wouldnt accept any responsibility.
Here are a list of the maim problems:-

Chair and filter element in middle of pool.
Pool bottom not clean
Awning broken and long metal section swinging around dangerously
Glass on patio
Some shutter stays were missing or broke meaning the shutters couldn't be left open.
Ever toilet roll holder centre missing
Packaging left round side
Some external lights not working especially by the steps leading to the front door which could lead to an accident
Guest ensuite toilet lid badly rotten
Guest ensuite toilet continually running keeping us awake
Guest room covered in many large splattered mosquito stains
Light switch hanging off kitchen wall
Bare wires on ceiling lights
Cooker wouldn't work ( ignition)
Shower kept randomly changing from hot to cold
wifi coverage poor or non-existant
All fridge and some freezer draws missing or broken meaning heavy items would fall out
Fridge dirty and in poor condition.
Had to wait to after 17:00 for occupation.

I have several photos if you require proof.

This is probably the worst experience I've ever had. We did at booking through Booking.com, arrived at the key pickup where they told us they will bring bedsheets and towels a little later that day, due to some issues, that was OK with me. But later that evening, we had not received anything. No bedsheets, no cleaning, no towels, nothing! We came to a room where we could just sleep on the mattress as it was, and it was dirty. I tried to call, but no one answered. We ended up sleeping on the mattress wtithout bedsheets and only with our own beach-towels as blankets. The day after, nothing happened all day, and I ended up speaking to the manager of DreamAlgarve who was so rude to me and wouldn't give me a single penny in compensation for this. I have never been at a place, with so little service to their customers. I will NEVER in my life again pay anything to this place, I would rather sleep on the street than in any of their apartments.