Great brand and excellent customer services. Receintly had an problem with mh motorcyle tble lift and trough great customer service my problem was resolved immediately and new parts send out. Cant a... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Purchased a endoscope inspection camera which is a great tool which works well with good clear picture. Had a small issue in that I could not fine the charging indicator light, sent an enquiry to tec... Se mer
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I had a Van Vault lockbox slider where the runners had started losing the ball bearings. Draper support (Gina) was very helpful getting a solution for me. Thanks again for your help.
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I was bought a set of metric T-bar Allen keys for Christmas in 2017. I snapped the 3mm off whilst working on my motorcycle recently. Having seen the lifetime guarantee online I contacted Draper direct... Se mer
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Företagsinformation
Skrivet av företaget
For over a century, Draper Tools has been providing customers with exceptional service and quality tools. Established in 1919, by Bert Draper, the company is still proudly family owned and run today. While Draper Tools has evolved and expanded, its dedication to product quality and customer service has remained a constant priority.
Covid-19 Update:
Skrivet av företaget
- We’re here to help
- As a family business, we’ve always taken seriously the health and safety of our staff, customers and stockists. In these turbulent times, this has never been more important to us. We are striving to do everything we can to continue delivering an excellent service, whilst adhering to all government guidelines.
- What we are doing
- We are working hard to adapt to the ever-changing situation. We have as many staff as possible working from home who are answering your calls and messages. We have a dedicated team working at our warehouse, observing strict hygiene and social distancing rules to ensure all orders are safely processed.
- What to expect
- Currently, we are fully operational, and you can expect to find a good supply of Draper products available via our stockists. However, please be aware that we are experiencing a much higher than normal rate of enquiries to our phone lines, our product support team and our social media channels. Our staff are remain firmly committed to providing you with excellent customer service, but due to the huge volume of enquiries, it may take us a little longer to respond to your message. Every enquiry will receive a response and we appreciate your patience and understanding at this difficult time.
- How to contact us:
- For all product enquiries: www.drapertools.com/product-support Product support helpline: +44 (0) 23 8049 4344 Find a Draper stockist: www.drapertools.com/stockist
Kontaktuppgifter
Hursley Road, SO53 1YF, Chandler's Ford, Storbritannien
- www.drapertools.com
4,6
Utmärkt
2 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Amazing Service
My hedge trimmer delivered a fault within its 12 month warranty - Reported fault and asked to send invoice and on the same day received email immediately saying my information had been received and within an hour the matter was resolved very fairly.
Amazing Service.
10 oktober 2025
Omdöme utan inbjudan
Svar från Draper Tools
Thank you for the fab review and the five stars.
Had a query regards my tool purchase
Had a query regards my purchase of a Draper tool which was answered by Gina in minutes and resolved my issue. Brilliant tools and fantastic support
6 oktober 2025
Omdöme utan inbjudan
Svar från Draper Tools
Good Morning Pete, Thank you for the positive 5 star review.
Fantastic service
I had a small 12v pump that needed a spare part as one element of it broke. The service agent advised they did not supply spares but offered an entirely new unit as a gesture! Now THATS customer care!
2 oktober 2025
Omdöme utan inbjudan
Svar från Draper Tools
Good Morning, thank you for the 5 star review.
good info from agent on generator…
good info from agent on generator models but it took a while to drop in my mail...still appreciated the update on machine specs
25 september 2025
Omdöme utan inbjudan
Svar från Draper Tools
Good afternoon Arthur, we apologise for the delay in response but thank you for your kind review.
Great service experience received from…
Great service experience received from Fran & her colleagues
19 september 2025
Svar från Draper Tools
Thank you for the great review and the 5 stars, we will pass on your thanks to Fran and the team.
Excellent product support by…
Excellent product support by Drapertools. Got me the part I needed for my machinery.
19 september 2025
Svar från Draper Tools
Good Morning Martin, thank you for your 5 star review.
I have bought a garden trolley which is…
I have bought a garden trolley which is great but needed an inertube and customer care where very helpful
11 september 2025
Omdöme utan inbjudan
Svar från Draper Tools
This is great to hear Genevieve and thank you for the 5 stars.
Have a good day.
My Draper pump developed a fault and…
My Draper pump developed a fault and needed a spare part. Draper Support were amazing and provided it to me very quickly, for no charge, and I was able to fix the pump, so it is now good as new.
5 september 2025
Omdöme utan inbjudan
Svar från Draper Tools
Thank you for the great review and the stars Ant, glad we could help.
Have a great rest of the day.
Jaw, Jaw provided the right result.
I have an ancient riveter and unfortunately I broke one of the small jaw components and tried high and low to get a replacement. I found on various websites a jaw replacement pack (2 piece) but unfortunately I couldn’t find the measurements of the jaw pices. So I contacted Draper Tools and a young man went out of his way to provide the measurements of these jaw pieces. They are a perfect fit for my riveter and I have placed the order for the spares. Well Done Draper Tools.
8 september 2025
Omdöme utan inbjudan
Svar från Draper Tools
This is great to hear Peter, and thank you for the 5 star review.
Have a great rest of the day.
Having had a problem with a plastic…
Having had a problem with a plastic part of a mitre saw I bought from draper tools I contacted the customer service by email and was treated by a lady employee called Gina she took great care to identify the defective part and was in constant contact with me until she found the correct part which she then posted to me and having received it and fitted it the tool now works again excellent service from Gina and a credit to draper for a quick and efficient answer to my request I would reccomend draper as a very reliant company to buy from and I will do it again for my next tool buy
8 september 2025
Svar från Draper Tools
Thank you for the fab review and the 5 stars.
We will pass on your thanks to Gina.
Have a great rest of the day.
Respect and understanding for a…
Respect and understanding for a discontinued product
Still searched and found me a supplier.
4 september 2025
Omdöme utan inbjudan
Svar från Draper Tools
Good Afternoon Anthony, thank you for the positive review and the 5 stars.
Excellent service from James
Excellent service from James. Went above and beyond to help me acquire parts that are not available now as Draper have discontinued my bench saw. Thank you James.
20 augusti 2025
Omdöme utan inbjudan
Svar från Draper Tools
Good Morning Phil, Thank you for your positive 5 star review.
Bought a garden shredder to shred some…
Bought a garden shredder to shred some garden waste used it once to shred rose and other garden waste and now it won't shred properly it just clogs up.
18 augusti 2025
Omdöme utan inbjudan
Svar från Draper Tools
Good Morning Stephen, we are sorry to learn of your disappointing experience. Please can you send us some details including the stock number to sales@drapertools.com so that we can look into the matter.
Draper tools
Having bought a trolley sprayer from draper it started to leak on second use .I posted a one star review. Draper tools contacted me and having provided them with my purchase details they promptly sent me a replacement.
Excellent customer service
22 augusti 2025
Omdöme utan inbjudan
Svar från Draper Tools
Good Morning Penelope, thank you for your positive 5 star review.
As you know “owning a petrol pressure…
As you know “owning a petrol pressure washer is expensive “ and when things go wrong, we as the customer need 10/10 customer support from the manufacturers…..that is exactly what I got! 10/10 customer service. A phone call was made to customer services and within 2 short emails the issue was not only resolved but the part needed was in the post the same day!
James is the gentleman’s name in customer services and he was 10/10
Have confidence in buying drapper 👍💫
19 augusti 2025
Omdöme utan inbjudan
Svar från Draper Tools
Good Morning, glad to here James was able to help. Thank you for the 5 star positive review.
Very pleasant Warranty process with…
Very pleasant Warranty process with speedy result and will continue to buy ~draper products in the future.
14 augusti 2025
Svar från Draper Tools
Good morning Andrew, thank you for the positive review and the 5 stars.
Very quick and helpful response for help with a spare part.
14 augusti 2025
Svar från Draper Tools
Good Morning David, Thank you for your 5 star review. Glad we were able to help.
Fantastic customer service
I spoke to James at customer service regarding an issue about a battery charger. He went out of his way to help resolve the issue. I was so greatful, especially as this charger was an older model & discontinued. Can't thank him enough. If this is the standard of their company policy, they deserve 5 stars & more.
14 augusti 2025
Omdöme utan inbjudan
Svar från Draper Tools
Thank you the great review and the 5 stars Phillip.
Have a great rest of the day.
James went above and beyond to replace…
James went above and beyond to replace the faulty item, thank you James
7 augusti 2025
Omdöme utan inbjudan
Svar från Draper Tools
Good Morning, thank you for the 5 star review.
Buy with confidence from DRAPER Tools.
You ask.....
'What is this company doing well'
I had an issue with a Draper Expert Tool that was about to cause me a problem in proceding with a job in hand.
The 5 Star award I've given is the ultimate accolade for the very speedy and satisfactory way they handled my problem, also all credit to them for the ability to deal with a person and not some AI frustrating system.
Many Thanks to the team at Draper Tools especially 'G' .....
KUDOS to Draper Tools.
5 augusti 2025
Omdöme utan inbjudan
Svar från Draper Tools
Good Afternoon, we appreciate the positive feedback and thank you for the 5 stars.
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